redirected to connection not secure

Xander · External Since: Jul 01, 2009 Posts: 6

XP - sp3 (Updated to sp3 recently to try resolve with update)
IE6 - sp1 (cannot upgrade beyond IE6 due to applications not compatible with
newer versions)

Problem is easy explained in article 883740
http://support.microsoft.com/kb/883740

Have followed above article with no success, popup blocker is off, firewall
is off, IE security setting enable to display mixed content

Happens when logging into

www.learninggrids.com

PA Bear [MS MVP] · External Since: Jan 08, 2009 Posts: 206

If you select YES after encountering the "Do you wish to continue?" prompt,
is everything OK anyway?

If you do not log-in and continue to
https://www.learninggrids.com/us/WelcomePage.aspx, do you get the same
prompt? ...is everything OK anyway?

If the behavior is being caused by what's described in KB883740 (and such
may not be the case), it should have been addressed after you'd installed
WinXP SP3 *and then* made sure all post-SP3 security updates were installed.
Is the computer currently fully-patched at Windows Update? (Do NOT install
IE8!)

In Windows Explorer, navigate to and right-click on
C:\Windows\System32\WININET.DLL <=this file | select the Version tab: What
version is displayed here?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed WinXP SP3?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Xander wrote:
> XP - sp3 (Updated to sp3 recently to try resolve with update)
> IE6 - sp1 (cannot upgrade beyond IE6 due to applications not compatible
> with
> newer versions)
>
> Problem is easy explained in article 883740
> http://support.microsoft.com/kb/883740
>
> Have followed above article with no success, popup blocker is off,
> firewall
> is off, IE security setting enable to display mixed content
>
> Happens when logging into
>
> www.learninggrids.com

Xander · External Since: Jul 01, 2009 Posts: 6

After selecting yes the prompt keeps reappearing - loading bar at bottom does
slowly fills up after continuois clicking og prompt but the page never
changes.

WININET.DLL version - 6.0.2900.5803
Anti virus - Trend micro Office Scan V8.0
Defender not running - Norton and Mcafee not on pcs image
The Trend antivirus has no known affects on installing software

Can view "https://www.learninggrids.com/us/WelcomePage.aspx" with no problems
"PA Bear [MS MVP]" wrote:

> If you select YES after encountering the "Do you wish to continue?" prompt,
> is everything OK anyway?
>
> If you do not log-in and continue to
> https://www.learninggrids.com/us/WelcomePage.aspx, do you get the same
> prompt? ...is everything OK anyway?
>
> If the behavior is being caused by what's described in KB883740 (and such
> may not be the case), it should have been addressed after you'd installed
> WinXP SP3 *and then* made sure all post-SP3 security updates were installed.
> Is the computer currently fully-patched at Windows Update? (Do NOT install
> IE8!)
>
> In Windows Explorer, navigate to and right-click on
> C:\Windows\System32\WININET.DLL <=this file | select the Version tab: What
> version is displayed here?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)? Were any of these applications running
> in the background when you installed WinXP SP3?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Xander wrote:
> > XP - sp3 (Updated to sp3 recently to try resolve with update)
> > IE6 - sp1 (cannot upgrade beyond IE6 due to applications not compatible
> > with
> > newer versions)
> >
> > Problem is easy explained in article 883740
> > http://support.microsoft.com/kb/883740
> >
> > Have followed above article with no success, popup blocker is off,
> > firewall
> > is off, IE security setting enable to display mixed content
> >
> > Happens when logging into
> >
> > www.learninggrids.com
>
>

PA Bear [MS MVP] · External Since: Jan 08, 2009 Posts: 206

> WININET.DLL version - 6.0.2900.5803

The computer is fully-patched (at least as far as IE6 is concerned).

Try the following and see if the behavior continues:

1. IE Tools | Internet Options | Advanced | Browsing | Enable third-party
browser extensions <=unchecked/disable this option.

2. Close all IE windows & reboot for good measure.

3. Confirm that the option in #1 is still unchecked then test.

4. Re-enable the option in #1, close all IE windows & reboot, then test
again.

Xander wrote:
> After selecting yes the prompt keeps reappearing - loading bar at bottom
> does slowly fills up after continuois clicking og prompt but the page
> never
> changes.
>
> WININET.DLL version - 6.0.2900.5803
> Anti virus - Trend micro Office Scan V8.0
> Defender not running - Norton and Mcafee not on pcs image
> The Trend antivirus has no known affects on installing software
>
>
> Can view "https://www.learninggrids.com/us/WelcomePage.aspx" with no
> problems "PA Bear [MS MVP]" wrote:
>
>
>> If you select YES after encountering the "Do you wish to continue?"
>> prompt,
>> is everything OK anyway?
>>
>> If you do not log-in and continue to
>> https://www.learninggrids.com/us/WelcomePage.aspx, do you get the same
>> prompt? ...is everything OK anyway?
>>
>> If the behavior is being caused by what's described in KB883740 (and such
>> may not be the case), it should have been addressed after you'd installed
>> WinXP SP3 *and then* made sure all post-SP3 security updates were
>> installed. Is the computer currently fully-patched at Windows Update? (Do
>> NOT install IE8!)
>>
>> In Windows Explorer, navigate to and right-click on
>> C:\Windows\System32\WININET.DLL <=this file | select the Version tab:
>> What
>> version is displayed here?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed WinXP SP3?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Xander wrote:
>>> XP - sp3 (Updated to sp3 recently to try resolve with update)
>>> IE6 - sp1 (cannot upgrade beyond IE6 due to applications not compatible
>>> with
>>> newer versions)
>>>
>>> Problem is easy explained in article 883740
>>> http://support.microsoft.com/kb/883740
>>>
>>> Have followed above article with no success, popup blocker is off,
>>> firewall
>>> is off, IE security setting enable to display mixed content
>>>
>>> Happens when logging into
>>>
>>> www.learninggrids.com

Xander · External Since: Jul 01, 2009 Posts: 6

Followed steps 1-3, tested - behaviour still continues

step 4, tested - behaviour still continues

"PA Bear [MS MVP]" wrote:

> > WININET.DLL version - 6.0.2900.5803
>
> The computer is fully-patched (at least as far as IE6 is concerned).
>
> Try the following and see if the behavior continues:
>
> 1. IE Tools | Internet Options | Advanced | Browsing | Enable third-party
> browser extensions <=unchecked/disable this option.
>
> 2. Close all IE windows & reboot for good measure.
>
> 3. Confirm that the option in #1 is still unchecked then test.
>
> 4. Re-enable the option in #1, close all IE windows & reboot, then test
> again.
>
>
> Xander wrote:
> > After selecting yes the prompt keeps reappearing - loading bar at bottom
> > does slowly fills up after continuois clicking og prompt but the page
> > never
> > changes.
> >
> > WININET.DLL version - 6.0.2900.5803
> > Anti virus - Trend micro Office Scan V8.0
> > Defender not running - Norton and Mcafee not on pcs image
> > The Trend antivirus has no known affects on installing software
> >
> >
> > Can view "https://www.learninggrids.com/us/WelcomePage.aspx" with no
> > problems "PA Bear [MS MVP]" wrote:
> >
> >
> >> If you select YES after encountering the "Do you wish to continue?"
> >> prompt,
> >> is everything OK anyway?
> >>
> >> If you do not log-in and continue to
> >> https://www.learninggrids.com/us/WelcomePage.aspx, do you get the same
> >> prompt? ...is everything OK anyway?
> >>
> >> If the behavior is being caused by what's described in KB883740 (and such
> >> may not be the case), it should have been addressed after you'd installed
> >> WinXP SP3 *and then* made sure all post-SP3 security updates were
> >> installed. Is the computer currently fully-patched at Windows Update? (Do
> >> NOT install IE8!)
> >>
> >> In Windows Explorer, navigate to and right-click on
> >> C:\Windows\System32\WININET.DLL <=this file | select the Version tab:
> >> What
> >> version is displayed here?
> >>
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)? Were any of these
> >> applications running in the background when you installed WinXP SP3?
> >>
> >> Has a Norton or McAfee application ever been installed on this machine
> >> (e.g., a free-trial version that came preinstalled when you bought it)?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >> Xander wrote:
> >>> XP - sp3 (Updated to sp3 recently to try resolve with update)
> >>> IE6 - sp1 (cannot upgrade beyond IE6 due to applications not compatible
> >>> with
> >>> newer versions)
> >>>
> >>> Problem is easy explained in article 883740
> >>> http://support.microsoft.com/kb/883740
> >>>
> >>> Have followed above article with no success, popup blocker is off,
> >>> firewall
> >>> is off, IE security setting enable to display mixed content
> >>>
> >>> Happens when logging into
> >>>
> >>> www.learninggrids.com
>
>

PA Bear [MS MVP] · External Since: Jan 08, 2009 Posts: 206

Let's try a Reset...

HOW TO Reset Internet Explorer (IE6)
====================
Note: The following will delete all cookies. To save them beforehand: IE
File | Import and Export | Export Cookies | save the file in an appropriate
location. To import the backup afterwards: IE File | Import and Export |
Import Cookies | point the wizard to the saved file.

----------------------------------------
1. After closing all IE windows, click Start, Run, type: “inetcpl.cpl”
(without quotation marks) and press Enter.
2. Select the General tab, and in the Temporary Internet files window, click
"Delete Cookies", and click OK.
3. In the same tab click Delete Files, check the "Delete all offline
contents" box and click OK.
4. Click the Programs tab, and click "Reset Web Settings".
5. Click the Advanced tab, and click "Restore Defaults".
6. Under the Advanced tab, uncheck "Enable third-party browser extensions
(requires restart)".
7. Click OK.
8. Reboot.

Xander wrote:
> Followed steps 1-3, tested - behaviour still continues
>
> step 4, tested - behaviour still continues
>
> "PA Bear [MS MVP]" wrote:
>>> WININET.DLL version - 6.0.2900.5803
>>
>> The computer is fully-patched (at least as far as IE6 is concerned).
>>
>> Try the following and see if the behavior continues:
>>
>> 1. IE Tools | Internet Options | Advanced | Browsing | Enable third-party
>> browser extensions <=unchecked/disable this option.
>>
>> 2. Close all IE windows & reboot for good measure.
>>
>> 3. Confirm that the option in #1 is still unchecked then test.
>>
>> 4. Re-enable the option in #1, close all IE windows & reboot, then test
>> again.
>>
>>
>> Xander wrote:
>>> After selecting yes the prompt keeps reappearing - loading bar at bottom
>>> does slowly fills up after continuois clicking og prompt but the page
>>> never
>>> changes.
>>>
>>> WININET.DLL version - 6.0.2900.5803
>>> Anti virus - Trend micro Office Scan V8.0
>>> Defender not running - Norton and Mcafee not on pcs image
>>> The Trend antivirus has no known affects on installing software
>>>
>>>
>>> Can view "https://www.learninggrids.com/us/WelcomePage.aspx" with no
>>> problems "PA Bear [MS MVP]" wrote:
>>>
>>>
>>>> If you select YES after encountering the "Do you wish to continue?"
>>>> prompt,
>>>> is everything OK anyway?
>>>>
>>>> If you do not log-in and continue to
>>>> https://www.learninggrids.com/us/WelcomePage.aspx, do you get the same
>>>> prompt? ...is everything OK anyway?
>>>>
>>>> If the behavior is being caused by what's described in KB883740 (and
>>>> such
>>>> may not be the case), it should have been addressed after you'd
>>>> installed
>>>> WinXP SP3 *and then* made sure all post-SP3 security updates were
>>>> installed. Is the computer currently fully-patched at Windows Update?
>>>> (Do
>>>> NOT install IE8!)
>>>>
>>>> In Windows Explorer, navigate to and right-click on
>>>> C:\Windows\System32\WININET.DLL <=this file | select the Version tab:
>>>> What
>>>> version is displayed here?
>>>>
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>> applications running in the background when you installed WinXP SP3?
>>>>
>>>> Has a Norton or McAfee application ever been installed on this machine
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> Xander wrote:
>>>>> XP - sp3 (Updated to sp3 recently to try resolve with update)
>>>>> IE6 - sp1 (cannot upgrade beyond IE6 due to applications not
>>>>> compatible
>>>>> with
>>>>> newer versions)
>>>>>
>>>>> Problem is easy explained in article 883740
>>>>> http://support.microsoft.com/kb/883740
>>>>>
>>>>> Have followed above article with no success, popup blocker is off,
>>>>> firewall
>>>>> is off, IE security setting enable to display mixed content
>>>>>
>>>>> Happens when logging into
>>>>>
>>>>> www.learninggrids.com

Xander · External Since: Jul 01, 2009 Posts: 6

Done reset but no success

"PA Bear [MS MVP]" wrote:

> Let's try a Reset...
>
> HOW TO Reset Internet Explorer (IE6)
> ====================
> Note: The following will delete all cookies. To save them beforehand: IE
> File | Import and Export | Export Cookies | save the file in an appropriate
> location. To import the backup afterwards: IE File | Import and Export |
> Import Cookies | point the wizard to the saved file.
>
> ----------------------------------------
> 1. After closing all IE windows, click Start, Run, type: “inetcpl.cpl”
> (without quotation marks) and press Enter.
> 2. Select the General tab, and in the Temporary Internet files window, click
> "Delete Cookies", and click OK.
> 3. In the same tab click Delete Files, check the "Delete all offline
> contents" box and click OK.
> 4. Click the Programs tab, and click "Reset Web Settings".
> 5. Click the Advanced tab, and click "Restore Defaults".
> 6. Under the Advanced tab, uncheck "Enable third-party browser extensions
> (requires restart)".
> 7. Click OK.
> 8. Reboot.
>
>
> Xander wrote:
> > Followed steps 1-3, tested - behaviour still continues
> >
> > step 4, tested - behaviour still continues
> >
> > "PA Bear [MS MVP]" wrote:
> >>> WININET.DLL version - 6.0.2900.5803
> >>
> >> The computer is fully-patched (at least as far as IE6 is concerned).
> >>
> >> Try the following and see if the behavior continues:
> >>
> >> 1. IE Tools | Internet Options | Advanced | Browsing | Enable third-party
> >> browser extensions <=unchecked/disable this option.
> >>
> >> 2. Close all IE windows & reboot for good measure.
> >>
> >> 3. Confirm that the option in #1 is still unchecked then test.
> >>
> >> 4. Re-enable the option in #1, close all IE windows & reboot, then test
> >> again.
> >>
> >>
> >> Xander wrote:
> >>> After selecting yes the prompt keeps reappearing - loading bar at bottom
> >>> does slowly fills up after continuois clicking og prompt but the page
> >>> never
> >>> changes.
> >>>
> >>> WININET.DLL version - 6.0.2900.5803
> >>> Anti virus - Trend micro Office Scan V8.0
> >>> Defender not running - Norton and Mcafee not on pcs image
> >>> The Trend antivirus has no known affects on installing software
> >>>
> >>>
> >>> Can view "https://www.learninggrids.com/us/WelcomePage.aspx" with no
> >>> problems "PA Bear [MS MVP]" wrote:
> >>>
> >>>
> >>>> If you select YES after encountering the "Do you wish to continue?"
> >>>> prompt,
> >>>> is everything OK anyway?
> >>>>
> >>>> If you do not log-in and continue to
> >>>> https://www.learninggrids.com/us/WelcomePage.aspx, do you get the same
> >>>> prompt? ...is everything OK anyway?
> >>>>
> >>>> If the behavior is being caused by what's described in KB883740 (and
> >>>> such
> >>>> may not be the case), it should have been addressed after you'd
> >>>> installed
> >>>> WinXP SP3 *and then* made sure all post-SP3 security updates were
> >>>> installed. Is the computer currently fully-patched at Windows Update?
> >>>> (Do
> >>>> NOT install IE8!)
> >>>>
> >>>> In Windows Explorer, navigate to and right-click on
> >>>> C:\Windows\System32\WININET.DLL <=this file | select the Version tab:
> >>>> What
> >>>> version is displayed here?
> >>>>
> >>>> What anti-virus application or security suite is installed and is your
> >>>> subscription current? What anti-spyware applications (other than
> >>>> Defender)? What third-party firewall (if any)? Were any of these
> >>>> applications running in the background when you installed WinXP SP3?
> >>>>
> >>>> Has a Norton or McAfee application ever been installed on this machine
> >>>> (e.g., a free-trial version that came preinstalled when you bought it)?
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>>
> >>>>
> >>>> Xander wrote:
> >>>>> XP - sp3 (Updated to sp3 recently to try resolve with update)
> >>>>> IE6 - sp1 (cannot upgrade beyond IE6 due to applications not
> >>>>> compatible
> >>>>> with
> >>>>> newer versions)
> >>>>>
> >>>>> Problem is easy explained in article 883740
> >>>>> http://support.microsoft.com/kb/883740
> >>>>>
> >>>>> Have followed above article with no success, popup blocker is off,
> >>>>> firewall
> >>>>> is off, IE security setting enable to display mixed content
> >>>>>
> >>>>> Happens when logging into
> >>>>>
> >>>>> www.learninggrids.com
>
>

PA Bear [MS MVP] · External Since: Jan 08, 2009 Posts: 206

1. Start | Run | (type) WINVER | [OK]

Write down the complete, second line of text in the resulting window then
type it into a reply to this post.

2a. Are you running Trend Micro OfficeScan 8.x Corporate Edition,
Client-Server, or...? Is it v8.7 or lower?

2b. Were all Trend Micro Office Scan components (e.g., anti-virus;
anti-spyware; firewall, depending on the Office Scan edition) fully disabled
and was the Windows Firewall enabled prior to installing SP3?

2c. Trend Micro Office Scan V8.0 is pretty dated (V10 is the current
version). Have you (or has your company) purchased it? If so, when does
the subscription expire? Or is it a cracked/torrent-based install?

Xander wrote:
> Done reset but no success
>
> "PA Bear [MS MVP]" wrote:
>> Let's try a Reset...
>>
>> HOW TO Reset Internet Explorer (IE6)
>> ====================
>> Note: The following will delete all cookies. To save them beforehand: IE
>> File | Import and Export | Export Cookies | save the file in an
>> appropriate
>> location. To import the backup afterwards: IE File | Import and Export |
>> Import Cookies | point the wizard to the saved file.
>>
>> ----------------------------------------
>> 1. After closing all IE windows, click Start, Run, type: “inetcpl.cpl”
>> (without quotation marks) and press Enter.
>> 2. Select the General tab, and in the Temporary Internet files window,
>> click "Delete Cookies", and click OK.
>> 3. In the same tab click Delete Files, check the "Delete all offline
>> contents" box and click OK.
>> 4. Click the Programs tab, and click "Reset Web Settings".
>> 5. Click the Advanced tab, and click "Restore Defaults".
>> 6. Under the Advanced tab, uncheck "Enable third-party browser extensions
>> (requires restart)".
>> 7. Click OK.
>> 8. Reboot.
>>
>>
>> Xander wrote:
>>> Followed steps 1-3, tested - behaviour still continues
>>>
>>> step 4, tested - behaviour still continues
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> The computer is fully-patched (at least as far as IE6 is concerned).
>>>>
>>>> Try the following and see if the behavior continues:
>>>>
>>>> 1. IE Tools | Internet Options | Advanced | Browsing | Enable
>>>> third-party
>>>> browser extensions <=unchecked/disable this option.
>>>>
>>>> 2. Close all IE windows & reboot for good measure.
>>>>
>>>> 3. Confirm that the option in #1 is still unchecked then test.
>>>>
>>>> 4. Re-enable the option in #1, close all IE windows & reboot, then test
>>>> again.
>>>>
>>>>
>>>> Xander wrote:
>>>>> After selecting yes the prompt keeps reappearing - loading bar at
>>>>> bottom
>>>>> does slowly fills up after continuois clicking og prompt but the page
>>>>> never
>>>>> changes.
>>>>>
>>>>> WININET.DLL version - 6.0.2900.5803
>>>>> Anti virus - Trend micro Office Scan V8.0
>>>>> Defender not running - Norton and Mcafee not on pcs image
>>>>> The Trend antivirus has no known affects on installing software
>>>>>
>>>>>
>>>>> Can view "https://www.learninggrids.com/us/WelcomePage.aspx" with no
>>>>> problems
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> If you select YES after encountering the "Do you wish to continue?"
>>>>>> prompt,
>>>>>> is everything OK anyway?
>>>>>>
>>>>>> If you do not log-in and continue to
>>>>>> https://www.learninggrids.com/us/WelcomePage.aspx, do you get the
>>>>>> same
>>>>>> prompt? ...is everything OK anyway?
>>>>>>
>>>>>> If the behavior is being caused by what's described in KB883740 (and
>>>>>> such
>>>>>> may not be the case), it should have been addressed after you'd
>>>>>> installed
>>>>>> WinXP SP3 *and then* made sure all post-SP3 security updates were
>>>>>> installed. Is the computer currently fully-patched at Windows Update?
>>>>>> (Do
>>>>>> NOT install IE8!)
>>>>>>
>>>>>> In Windows Explorer, navigate to and right-click on
>>>>>> C:\Windows\System32\WININET.DLL <=this file | select the Version tab:
>>>>>> What
>>>>>> version is displayed here?
>>>>>>
>>>>>> What anti-virus application or security suite is installed and is
>>>>>> your
>>>>>> subscription current? What anti-spyware applications (other than
>>>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>>>> applications running in the background when you installed WinXP SP3?
>>>>>>
>>>>>> Has a Norton or McAfee application ever been installed on this
>>>>>> machine
>>>>>> (e.g., a free-trial version that came preinstalled when you bought
>>>>>> it)?
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>
>>>>>>
>>>>>> Xander wrote:
>>>>>>> XP - sp3 (Updated to sp3 recently to try resolve with update)
>>>>>>> IE6 - sp1 (cannot upgrade beyond IE6 due to applications not
>>>>>>> compatible
>>>>>>> with
>>>>>>> newer versions)
>>>>>>>
>>>>>>> Problem is easy explained in article 883740
>>>>>>> http://support.microsoft.com/kb/883740
>>>>>>>
>>>>>>> Have followed above article with no success, popup blocker is off,
>>>>>>> firewall
>>>>>>> is off, IE security setting enable to display mixed content
>>>>>>>
>>>>>>> Happens when logging into
>>>>>>>
>>>>>>> www.learninggrids.com

Xander · External Since: Jul 01, 2009 Posts: 6

Hi, sorry for later reply

ok, winver:
V5.1 (Build 2600.xpsp.090413-2111 : Service pack 3)

Trend:
Trend Micro OfficeScan Client 8.0 Client-Server edition

Windows firewall is always set to off - Trend was still running
Trend was purchased by company and dont know exact date of expiry.

Other network guys have suggested it is a redirect loop that may have some
thing to do with our systems (maybe). it occurs in IE, Firefox and opera web
browsers

"PA Bear [MS MVP]" wrote:

> 1. Start | Run | (type) WINVER | [OK]
>
> Write down the complete, second line of text in the resulting window then
> type it into a reply to this post.
>
> 2a. Are you running Trend Micro OfficeScan 8.x Corporate Edition,
> Client-Server, or...? Is it v8.7 or lower?
>
> 2b. Were all Trend Micro Office Scan components (e.g., anti-virus;
> anti-spyware; firewall, depending on the Office Scan edition) fully disabled
> and was the Windows Firewall enabled prior to installing SP3?
>
> 2c. Trend Micro Office Scan V8.0 is pretty dated (V10 is the current
> version). Have you (or has your company) purchased it? If so, when does
> the subscription expire? Or is it a cracked/torrent-based install?
>
>
> Xander wrote:
> > Done reset but no success
> >
> > "PA Bear [MS MVP]" wrote:
> >> Let's try a Reset...
> >>
> >> HOW TO Reset Internet Explorer (IE6)
> >> ====================
> >> Note: The following will delete all cookies. To save them beforehand: IE
> >> File | Import and Export | Export Cookies | save the file in an
> >> appropriate
> >> location. To import the backup afterwards: IE File | Import and Export |
> >> Import Cookies | point the wizard to the saved file.
> >>
> >> ----------------------------------------
> >> 1. After closing all IE windows, click Start, Run, type: “inetcpl.cpl”
> >> (without quotation marks) and press Enter.
> >> 2. Select the General tab, and in the Temporary Internet files window,
> >> click "Delete Cookies", and click OK.
> >> 3. In the same tab click Delete Files, check the "Delete all offline
> >> contents" box and click OK.
> >> 4. Click the Programs tab, and click "Reset Web Settings".
> >> 5. Click the Advanced tab, and click "Restore Defaults".
> >> 6. Under the Advanced tab, uncheck "Enable third-party browser extensions
> >> (requires restart)".
> >> 7. Click OK.
> >> 8. Reboot.
> >>
> >>
> >> Xander wrote:
> >>> Followed steps 1-3, tested - behaviour still continues
> >>>
> >>> step 4, tested - behaviour still continues
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> The computer is fully-patched (at least as far as IE6 is concerned).
> >>>>
> >>>> Try the following and see if the behavior continues:
> >>>>
> >>>> 1. IE Tools | Internet Options | Advanced | Browsing | Enable
> >>>> third-party
> >>>> browser extensions <=unchecked/disable this option.
> >>>>
> >>>> 2. Close all IE windows & reboot for good measure.
> >>>>
> >>>> 3. Confirm that the option in #1 is still unchecked then test.
> >>>>
> >>>> 4. Re-enable the option in #1, close all IE windows & reboot, then test
> >>>> again.
> >>>>
> >>>>
> >>>> Xander wrote:
> >>>>> After selecting yes the prompt keeps reappearing - loading bar at
> >>>>> bottom
> >>>>> does slowly fills up after continuois clicking og prompt but the page
> >>>>> never
> >>>>> changes.
> >>>>>
> >>>>> WININET.DLL version - 6.0.2900.5803
> >>>>> Anti virus - Trend micro Office Scan V8.0
> >>>>> Defender not running - Norton and Mcafee not on pcs image
> >>>>> The Trend antivirus has no known affects on installing software
> >>>>>
> >>>>>
> >>>>> Can view "https://www.learninggrids.com/us/WelcomePage.aspx" with no
> >>>>> problems
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>> If you select YES after encountering the "Do you wish to continue?"
> >>>>>> prompt,
> >>>>>> is everything OK anyway?
> >>>>>>
> >>>>>> If you do not log-in and continue to
> >>>>>> https://www.learninggrids.com/us/WelcomePage.aspx, do you get the
> >>>>>> same
> >>>>>> prompt? ...is everything OK anyway?
> >>>>>>
> >>>>>> If the behavior is being caused by what's described in KB883740 (and
> >>>>>> such
> >>>>>> may not be the case), it should have been addressed after you'd
> >>>>>> installed
> >>>>>> WinXP SP3 *and then* made sure all post-SP3 security updates were
> >>>>>> installed. Is the computer currently fully-patched at Windows Update?
> >>>>>> (Do
> >>>>>> NOT install IE8!)
> >>>>>>
> >>>>>> In Windows Explorer, navigate to and right-click on
> >>>>>> C:\Windows\System32\WININET.DLL <=this file | select the Version tab:
> >>>>>> What
> >>>>>> version is displayed here?
> >>>>>>
> >>>>>> What anti-virus application or security suite is installed and is
> >>>>>> your
> >>>>>> subscription current? What anti-spyware applications (other than
> >>>>>> Defender)? What third-party firewall (if any)? Were any of these
> >>>>>> applications running in the background when you installed WinXP SP3?
> >>>>>>
> >>>>>> Has a Norton or McAfee application ever been installed on this
> >>>>>> machine
> >>>>>> (e.g., a free-trial version that came preinstalled when you bought
> >>>>>> it)?
> >>>>>> --
> >>>>>> ~Robear Dyer (PA Bear)
> >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>>>>
> >>>>>>
> >>>>>> Xander wrote:
> >>>>>>> XP - sp3 (Updated to sp3 recently to try resolve with update)
> >>>>>>> IE6 - sp1 (cannot upgrade beyond IE6 due to applications not
> >>>>>>> compatible
> >>>>>>> with
> >>>>>>> newer versions)
> >>>>>>>
> >>>>>>> Problem is easy explained in article 883740
> >>>>>>> http://support.microsoft.com/kb/883740
> >>>>>>>
> >>>>>>> Have followed above article with no success, popup blocker is off,
> >>>>>>> firewall
> >>>>>>> is off, IE security setting enable to display mixed content
> >>>>>>>
> >>>>>>> Happens when logging into
> >>>>>>>
> >>>>>>> www.learninggrids.com
>
>

Xander · External Since: Jul 01, 2009 Posts: 6

Hi, sorry for delayed reply

Winver:
V5.1 (Build 2600.xpsp.080413-2111 : Service Pack 3)

Trend:
Trend Micro OfficeScan 8.0 Server client edition

Trend was still running upon install of SP3, Windows firewall set off
Trend was purchased by company but unfortunatly dont know expiry date.

Another engineer has found it is not just IE but Opera and Firefox too, also
they think its a redirection loop, this may be something to do with the way
our PC are setup

"PA Bear [MS MVP]" wrote:

> 1. Start | Run | (type) WINVER | [OK]
>
> Write down the complete, second line of text in the resulting window then
> type it into a reply to this post.
>
> 2a. Are you running Trend Micro OfficeScan 8.x Corporate Edition,
> Client-Server, or...? Is it v8.7 or lower?
>
> 2b. Were all Trend Micro Office Scan components (e.g., anti-virus;
> anti-spyware; firewall, depending on the Office Scan edition) fully disabled
> and was the Windows Firewall enabled prior to installing SP3?
>
> 2c. Trend Micro Office Scan V8.0 is pretty dated (V10 is the current
> version). Have you (or has your company) purchased it? If so, when does
> the subscription expire? Or is it a cracked/torrent-based install?
>
>
> Xander wrote:
> > Done reset but no success
> >
> > "PA Bear [MS MVP]" wrote:
> >> Let's try a Reset...
> >>
> >> HOW TO Reset Internet Explorer (IE6)
> >> ====================
> >> Note: The following will delete all cookies. To save them beforehand: IE
> >> File | Import and Export | Export Cookies | save the file in an
> >> appropriate
> >> location. To import the backup afterwards: IE File | Import and Export |
> >> Import Cookies | point the wizard to the saved file.
> >>
> >> ----------------------------------------
> >> 1. After closing all IE windows, click Start, Run, type: “inetcpl.cpl”
> >> (without quotation marks) and press Enter.
> >> 2. Select the General tab, and in the Temporary Internet files window,
> >> click "Delete Cookies", and click OK.
> >> 3. In the same tab click Delete Files, check the "Delete all offline
> >> contents" box and click OK.
> >> 4. Click the Programs tab, and click "Reset Web Settings".
> >> 5. Click the Advanced tab, and click "Restore Defaults".
> >> 6. Under the Advanced tab, uncheck "Enable third-party browser extensions
> >> (requires restart)".
> >> 7. Click OK.
> >> 8. Reboot.
> >>
> >>
> >> Xander wrote:
> >>> Followed steps 1-3, tested - behaviour still continues
> >>>
> >>> step 4, tested - behaviour still continues
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> The computer is fully-patched (at least as far as IE6 is concerned).
> >>>>
> >>>> Try the following and see if the behavior continues:
> >>>>
> >>>> 1. IE Tools | Internet Options | Advanced | Browsing | Enable
> >>>> third-party
> >>>> browser extensions <=unchecked/disable this option.
> >>>>
> >>>> 2. Close all IE windows & reboot for good measure.
> >>>>
> >>>> 3. Confirm that the option in #1 is still unchecked then test.
> >>>>
> >>>> 4. Re-enable the option in #1, close all IE windows & reboot, then test
> >>>> again.
> >>>>
> >>>>
> >>>> Xander wrote:
> >>>>> After selecting yes the prompt keeps reappearing - loading bar at
> >>>>> bottom
> >>>>> does slowly fills up after continuois clicking og prompt but the page
> >>>>> never
> >>>>> changes.
> >>>>>
> >>>>> WININET.DLL version - 6.0.2900.5803
> >>>>> Anti virus - Trend micro Office Scan V8.0
> >>>>> Defender not running - Norton and Mcafee not on pcs image
> >>>>> The Trend antivirus has no known affects on installing software
> >>>>>
> >>>>>
> >>>>> Can view "https://www.learninggrids.com/us/WelcomePage.aspx" with no
> >>>>> problems
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>> If you select YES after encountering the "Do you wish to continue?"
> >>>>>> prompt,
> >>>>>> is everything OK anyway?
> >>>>>>
> >>>>>> If you do not log-in and continue to
> >>>>>> https://www.learninggrids.com/us/WelcomePage.aspx, do you get the
> >>>>>> same
> >>>>>> prompt? ...is everything OK anyway?
> >>>>>>
> >>>>>> If the behavior is being caused by what's described in KB883740 (and
> >>>>>> such
> >>>>>> may not be the case), it should have been addressed after you'd
> >>>>>> installed
> >>>>>> WinXP SP3 *and then* made sure all post-SP3 security updates were
> >>>>>> installed. Is the computer currently fully-patched at Windows Update?
> >>>>>> (Do
> >>>>>> NOT install IE8!)
> >>>>>>
> >>>>>> In Windows Explorer, navigate to and right-click on
> >>>>>> C:\Windows\System32\WININET.DLL <=this file | select the Version tab:
> >>>>>> What
> >>>>>> version is displayed here?
> >>>>>>
> >>>>>> What anti-virus application or security suite is installed and is
> >>>>>> your
> >>>>>> subscription current? What anti-spyware applications (other than
> >>>>>> Defender)? What third-party firewall (if any)? Were any of these
> >>>>>> applications running in the background when you installed WinXP SP3?
> >>>>>>
> >>>>>> Has a Norton or McAfee application ever been installed on this
> >>>>>> machine
> >>>>>> (e.g., a free-trial version that came preinstalled when you bought
> >>>>>> it)?
> >>>>>> --
> >>>>>> ~Robear Dyer (PA Bear)
> >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>>>>
> >>>>>>
> >>>>>> Xander wrote:
> >>>>>>> XP - sp3 (Updated to sp3 recently to try resolve with update)
> >>>>>>> IE6 - sp1 (cannot upgrade beyond IE6 due to applications not
> >>>>>>> compatible
> >>>>>>> with
> >>>>>>> newer versions)
> >>>>>>>
> >>>>>>> Problem is easy explained in article 883740
> >>>>>>> http://support.microsoft.com/kb/883740
> >>>>>>>
> >>>>>>> Have followed above article with no success, popup blocker is off,
> >>>>>>> firewall
> >>>>>>> is off, IE security setting enable to display mixed content
> >>>>>>>
> >>>>>>> Happens when logging into
> >>>>>>>
> >>>>>>> www.learninggrids.com
>
>

PA Bear [MS MVP] · External Since: Jan 08, 2009 Posts: 206

> Trend Micro OfficeScan Client 8.0 Client-Server edition

Research suggests that this behavior would not be seen in OfficeScan v8.7
and higher.

> Trend was still running [in background when SP3 was installed]

That should not have been the case.

Xander wrote:
> Hi, sorry for later reply
>
> ok, winver:
> V5.1 (Build 2600.xpsp.090413-2111 : Service pack 3)
>
> Trend:
> Trend Micro OfficeScan Client 8.0 Client-Server edition
>
> Windows firewall is always set to off - Trend was still running
> Trend was purchased by company and dont know exact date of expiry.
>
> Other network guys have suggested it is a redirect loop that may have some
> thing to do with our systems (maybe). it occurs in IE, Firefox and opera
> web
> browsers
>
>
> "PA Bear [MS MVP]" wrote:
>> 1. Start | Run | (type) WINVER | [OK]
>>
>> Write down the complete, second line of text in the resulting window then
>> type it into a reply to this post.
>>
>> 2a. Are you running Trend Micro OfficeScan 8.x Corporate Edition,
>> Client-Server, or...? Is it v8.7 or lower?
>>
>> 2b. Were all Trend Micro Office Scan components (e.g., anti-virus;
>> anti-spyware; firewall, depending on the Office Scan edition) fully
>> disabled and was the Windows Firewall enabled prior to installing SP3?
>>
>> 2c. Trend Micro Office Scan V8.0 is pretty dated (V10 is the current
>> version). Have you (or has your company) purchased it? If so, when does
>> the subscription expire? Or is it a cracked/torrent-based install?
>>
>>
>> Xander wrote:
>>> Done reset but no success
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Let's try a Reset...
>>>>
>>>> HOW TO Reset Internet Explorer (IE6)
>>>> ====================
>>>> Note: The following will delete all cookies. To save them beforehand:
>>>> IE
>>>> File | Import and Export | Export Cookies | save the file in an
>>>> appropriate
>>>> location. To import the backup afterwards: IE File | Import and Export
>>>> |
>>>> Import Cookies | point the wizard to the saved file.
>>>>
>>>> ----------------------------------------
>>>> 1. After closing all IE windows, click Start, Run, type: “inetcpl.cpl”
>>>> (without quotation marks) and press Enter.
>>>> 2. Select the General tab, and in the Temporary Internet files window,
>>>> click "Delete Cookies", and click OK.
>>>> 3. In the same tab click Delete Files, check the "Delete all offline
>>>> contents" box and click OK.
>>>> 4. Click the Programs tab, and click "Reset Web Settings".
>>>> 5. Click the Advanced tab, and click "Restore Defaults".
>>>> 6. Under the Advanced tab, uncheck "Enable third-party browser
>>>> extensions
>>>> (requires restart)".
>>>> 7. Click OK.
>>>> 8. Reboot.
>>>>
>>>>
>>>> Xander wrote:
>>>>> Followed steps 1-3, tested - behaviour still continues
>>>>>
>>>>> step 4, tested - behaviour still continues
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> The computer is fully-patched (at least as far as IE6 is concerned).
>>>>>>
>>>>>> Try the following and see if the behavior continues:
>>>>>>
>>>>>> 1. IE Tools | Internet Options | Advanced | Browsing | Enable
>>>>>> third-party
>>>>>> browser extensions <=uncheck/disable this option.
>>>>>>
>>>>>> 2. Close all IE windows & reboot for good measure.
>>>>>>
>>>>>> 3. Confirm that the option in #1 is still unchecked then test.
>>>>>>
>>>>>> 4. Re-enable the option in #1, close all IE windows & reboot, then
>>>>>> test
>>>>>> again.
>>>>>>
>>>>>>
>>>>>> Xander wrote:
>>>>>>> After selecting yes the prompt keeps reappearing - loading bar at
>>>>>>> bottom
>>>>>>> does slowly fills up after continuois clicking og prompt but the
>>>>>>> page
>>>>>>> never
>>>>>>> changes.
>>>>>>>
>>>>>>> WININET.DLL version - 6.0.2900.5803
>>>>>>> Anti virus - Trend micro Office Scan V8.0
>>>>>>> Defender not running - Norton and Mcafee not on pcs image
>>>>>>> The Trend antivirus has no known affects on installing software
>>>>>>>
>>>>>>>
>>>>>>> Can view "https://www.learninggrids.com/us/WelcomePage.aspx" with no
>>>>>>> problems
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> If you select YES after encountering the "Do you wish to continue?"
>>>>>>>> prompt,
>>>>>>>> is everything OK anyway?
>>>>>>>>
>>>>>>>> If you do not log-in and continue to
>>>>>>>> https://www.learninggrids.com/us/WelcomePage.aspx, do you get the
>>>>>>>> same
>>>>>>>> prompt? ...is everything OK anyway?
>>>>>>>>
>>>>>>>> If the behavior is being caused by what's described in KB883740
>>>>>>>> (and
>>>>>>>> such
>>>>>>>> may not be the case), it should have been addressed after you'd
>>>>>>>> installed
>>>>>>>> WinXP SP3 *and then* made sure all post-SP3 security updates were
>>>>>>>> installed. Is the computer currently fully-patched at Windows
>>>>>>>> Update?
>>>>>>>> (Do
>>>>>>>> NOT install IE8!)
>>>>>>>>
>>>>>>>> In Windows Explorer, navigate to and right-click on
>>>>>>>> C:\Windows\System32\WININET.DLL <=this file | select the Version
>>>>>>>> tab:
>>>>>>>> What
>>>>>>>> version is displayed here?
>>>>>>>>
>>>>>>>> What anti-virus application or security suite is installed and is
>>>>>>>> your
>>>>>>>> subscription current? What anti-spyware applications (other than
>>>>>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>>>>>> applications running in the background when you installed WinXP
>>>>>>>> SP3?
>>>>>>>>
>>>>>>>> Has a Norton or McAfee application ever been installed on this
>>>>>>>> machine
>>>>>>>> (e.g., a free-trial version that came preinstalled when you bought
>>>>>>>> it)?
>>>>>>>> --
>>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>>>
>>>>>>>>
>>>>>>>> Xander wrote:
>>>>>>>>> XP - sp3 (Updated to sp3 recently to try resolve with update)
>>>>>>>>> IE6 - sp1 (cannot upgrade beyond IE6 due to applications not
>>>>>>>>> compatible
>>>>>>>>> with
>>>>>>>>> newer versions)
>>>>>>>>>
>>>>>>>>> Problem is easy explained in article 883740
>>>>>>>>> http://support.microsoft.com/kb/883740
>>>>>>>>>
>>>>>>>>> Have followed above article with no success, popup blocker is off,
>>>>>>>>> firewall
>>>>>>>>> is off, IE security setting enable to display mixed content
>>>>>>>>>
>>>>>>>>> Happens when logging into
>>>>>>>>>
>>>>>>>>> www.learninggrids.com