Windows Updates & 0x800704DD

Cliff · External Since: Oct 31, 2005 Posts: 3

I have a Windows 2000 Adv Server and when I try to install Windows Updates,
it fails with the error code noted in the subject line.

I've googled this and I'm stricking out. Anyone have any thoughts on this?

Thanks

Cliff

Dave Patrick · External Since: Oct 18, 2005 Posts: 3525

0x800704DD = "The operation being requested was not performed because the
user has not logged on to the network. The specified service does not
exist."

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"Cliff" wrote:
>I have a Windows 2000 Adv Server and when I try to install Windows Updates,
>it fails with the error code noted in the subject line.
>
> I've googled this and I'm stricking out. Anyone have any thoughts on
> this?
>
> Thanks
>
> Cliff
>

Cliff · External Since: Oct 31, 2005 Posts: 3

Well, THAT certainly narrows it down!

Smile

Could you be a little more specific? I am of course logged into the network
as I'm at the console and can see all resources.

"Dave Patrick" <DSPatrick.TakeThisOut@nospam.gmail.com> wrote in message
news:ecgV3Bn3FHA.2532@TK2MSFTNGP09.phx.gbl...
> 0x800704DD = "The operation being requested was not performed because the
> user has not logged on to the network. The specified service does not
> exist."
>
>
> --
>
> Regards,
>
> Dave Patrick ....Please no email replies - reply in newsgroup.
> Microsoft Certified Professional
> Microsoft MVP [Windows]
> http://www.microsoft.com/protect
>
> "Cliff" wrote:
>>I have a Windows 2000 Adv Server and when I try to install Windows
>>Updates, it fails with the error code noted in the subject line.
>>
>> I've googled this and I'm stricking out. Anyone have any thoughts on
>> this?
>>
>> Thanks
>>
>> Cliff
>>
>
>

Dave Patrick · External Since: Oct 18, 2005 Posts: 3525

Not really. That's an exact translation of the error code you posted. Event
Viewer may reveal something of use. Also try asking them in
public.windowsupdate

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"Cliff" wrote:
> Well, THAT certainly narrows it down!
>
> Smile

>
> Could you be a little more specific? I am of course logged into the
> network as I'm at the console and can see all resources.

Mike Rosado [MSFT] · External Since: Apr 03, 2005 Posts: 28

Hi Cliff,

The code 0x800704DD means exactly what Dave Patrick already told you:

# for hex 0x4dd / decimal 1245
ERROR_NOT_LOGGED_ON
# The operation being requested was not performed because the
# user has not logged on to the network.
# The specified service does not exist.

This is because the Windows Update website, Microsoft Update website, and
WSUS depend on the Automatic Updates service. This service runs in the
context of the local computer account and must be able to impersonate the
logged on user to perform some functions. See if the following works for
you.

Step 1: Verify that the 'Client for Microsoft Networks' is installed
1. Click Start-Settings-Control Panel
2. Click 'Network and Dialup connections'
3. Right click on your Local area Network Connection and choose Properties
4. Verify that 'Client for Microsoft Networks' is installed. If not
proceed to step 5
5. Click Add-Client
6. Select 'Client for Microsoft Networks' and click OK.
7. Click Close and restart the computer.

Step 2: Verify that the BITS and SENS services are started
The Background Intelligent Transfer service depends on the System Event
Notification Service in Windows 2000.
Ensure that both services are started.

1. Click Start-Run
2. Type services.msc and click ok
3. Locate the System Event Service and Background Intelligent Transfer
service
4. If the services are not started right click on choose start.

Step 3: Logon to the Console Session of Windows 2000 Server
The Background Intelligent Transfer service (BITS) does not support
Terminal services sessions in Windows 2000 and can only submit the download
job with computer credentials. If your firewall or proxy requires user
level authentication then the download request will fail.

1. Logon locally to the computer (Not using a Terminal Services Session)
2. Access the Windows Update or Microsoft Update website

--------------------
Hope this helps,
Mike Rosado
Windows 2000 MCSE + MCDBA
Microsoft Enterprise Platform Support
Windows NT/2000/2003 Cluster Technologies

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.
<http://www.microsoft.com/info/cpyright.htm>

-----Original Message-----
> From: "Cliff" <cliff DeleteThis @crpoe.com>
> Subject: Windows Updates & 0x800704DD
> Date: Mon, 31 Oct 2005 16:20:21 -0600
>
> I have a Windows 2000 Adv Server and when I try to install Windows
Updates,
> it fails with the error code noted in the subject line.
>
> I've googled this and I'm stricking out. Anyone have any thoughts on
this?
>
> Thanks
>
> Cliff
>
>
>

Cliff · External Since: Oct 31, 2005 Posts: 3

Thank you both (Dave Patrick and Mike Rosado). Problem resolved using
detailed instructions provided by Mike.

"Mike Rosado [MSFT]" <mikeros RemoveThis @online.microsoft.com> wrote in message
news:pJBGhIY6FHA.3744@TK2MSFTNGXA02.phx.gbl...
> Hi Cliff,
>
> The code 0x800704DD means exactly what Dave Patrick already told you:
>
> # for hex 0x4dd / decimal 1245
> ERROR_NOT_LOGGED_ON
> # The operation being requested was not performed because the
> # user has not logged on to the network.
> # The specified service does not exist.
>
> This is because the Windows Update website, Microsoft Update website, and
> WSUS depend on the Automatic Updates service. This service runs in the
> context of the local computer account and must be able to impersonate the
> logged on user to perform some functions. See if the following works for
> you.
>
> Step 1: Verify that the 'Client for Microsoft Networks' is installed
> 1. Click Start-Settings-Control Panel
> 2. Click 'Network and Dialup connections'
> 3. Right click on your Local area Network Connection and choose Properties
> 4. Verify that 'Client for Microsoft Networks' is installed. If not
> proceed to step 5
> 5. Click Add-Client
> 6. Select 'Client for Microsoft Networks' and click OK.
> 7. Click Close and restart the computer.
>
> Step 2: Verify that the BITS and SENS services are started
> The Background Intelligent Transfer service depends on the System Event
> Notification Service in Windows 2000.
> Ensure that both services are started.
>
> 1. Click Start-Run
> 2. Type services.msc and click ok
> 3. Locate the System Event Service and Background Intelligent Transfer
> service
> 4. If the services are not started right click on choose start.
>
> Step 3: Logon to the Console Session of Windows 2000 Server
> The Background Intelligent Transfer service (BITS) does not support
> Terminal services sessions in Windows 2000 and can only submit the
> download
> job with computer credentials. If your firewall or proxy requires user
> level authentication then the download request will fail.
>
> 1. Logon locally to the computer (Not using a Terminal Services Session)
> 2. Access the Windows Update or Microsoft Update website
>
>
> --------------------
> Hope this helps,
> Mike Rosado
> Windows 2000 MCSE + MCDBA
> Microsoft Enterprise Platform Support
> Windows NT/2000/2003 Cluster Technologies
>
> ====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> <http://www.microsoft.com/info/cpyright.htm>
>
> -----Original Message-----
>> From: "Cliff" <cliff RemoveThis @crpoe.com>
>> Subject: Windows Updates & 0x800704DD
>> Date: Mon, 31 Oct 2005 16:20:21 -0600
>>
>> I have a Windows 2000 Adv Server and when I try to install Windows
> Updates,
>> it fails with the error code noted in the subject line.
>>
>> I've googled this and I'm stricking out. Anyone have any thoughts on
> this?
>>
>> Thanks
>>
>> Cliff
>>
>>
>>
>

Dave Patrick · External Since: Oct 18, 2005 Posts: 3525

Glad to hear that.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"Cliff" wrote:
| Thank you both (Dave Patrick and Mike Rosado). Problem resolved using
| detailed instructions provided by Mike.

dandhcomputers · Joined: Feb 15, 2009 Posts: 1

I have the fix for the problem for windows xp only

This issue most likely occurs when the following registry key or its sub key is missing or corrupt.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify

At this time, let's refer to the following steps to troubleshoot this issue.

Step 1: Backup the Registry

=====================

As we need to modify some registry keys to troubleshoot this issue, let’s perform the following steps to backup the current Registry first.

1. Click "Start", click "Run", type "regedit" (without quotations), and click "OK".

2. Select "My Computer" (the root node) in the left pane, click "Export" under the "File" menu, choose "All" under "Export" range, select "Desktop" in the "Save in" box, type "backup" in "File" Name, and then click "Save".

Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file. After we have completed the troubleshooting and the issue has been resolved, we can delete this file.

3. Close the Registry Editor.

Then, proceed to Step 2.

Step 2: Restore the relevant Registry Key

===============================

1. Click "Start", "Run", type: "notepad C:\fix.reg" (without quotations) and press "Enter". Choose "Yes" when you are prompted.

2. Copy the following commands and then paste them into the opened Notepad window.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\crypt32chain]

"Asynchronous"=dword:00000000

"Impersonate"=dword:00000000

"DllName"=hex(2):63,00,72,00,79,00,70,00,74,00,33,00,32,00,2e,00,64,00,6c,00,\

6c,00,00,00

"Logoff"="ChainWlxLogoffEvent"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cryptnet]

"Asynchronous"=dword:00000000

"Impersonate"=dword:00000000

"DllName"=hex(2):63,00,72,00,79,00,70,00,74,00,6e,00,65,00,74,00,2e,00,64,00,\

6c,00,6c,00,00,00

"Logoff"="CryptnetWlxLogoffEvent"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cscdll]

"DLLName"="cscdll.dll"

"Logon"="WinlogonLogonEvent"

"Logoff"="WinlogonLogoffEvent"

"ScreenSaver"="WinlogonScreenSaverEvent"

"Startup"="WinlogonStartupEvent"

"Shutdown"="WinlogonShutdownEvent"

"StartShell"="WinlogonStartShellEvent"

"Impersonate"=dword:00000000

"Asynchronous"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui]

@=""

"DLLName"="igfxsrvc.dll"

"Asynchronous"=dword:00000001

"Impersonate"=dword:00000001

"Unlock"="WinlogonUnlockEvent"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\ScCertProp]

"DLLName"="wlnotify.dll"

"Logon"="SCardStartCertProp"

"Logoff"="SCardStopCertProp"

"Lock"="SCardSuspendCertProp"

"Unlock"="SCardResumeCertProp"

"Enabled"=dword:00000001

"Impersonate"=dword:00000001

"Asynchronous"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\Schedule]

"Asynchronous"=dword:00000000

"DllName"=hex(2):77,00,6c,00,6e,00,6f,00,74,00,69,00,66,00,79,00,2e,00,64,00,\

6c,00,6c,00,00,00

"Impersonate"=dword:00000000

"StartShell"="SchedStartShell"

"Logoff"="SchedEventLogOff"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\sclgntfy]

"Logoff"="WLEventLogoff"

"Impersonate"=dword:00000000

"Asynchronous"=dword:00000001

"DllName"=hex(2):73,00,63,00,6c,00,67,00,6e,00,74,00,66,00,79,00,2e,00,64,00,\

6c,00,6c,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SensLogn]

"DLLName"="WlNotify.dll"

"Lock"="SensLockEvent"

"Logon"="SensLogonEvent"

"Logoff"="SensLogoffEvent"

"Safe"=dword:00000001

"MaxWait"=dword:00000258

"StartScreenSaver"="SensStartScreenSaverEvent"

"StopScreenSaver"="SensStopScreenSaverEvent"

"Startup"="SensStartupEvent"

"Shutdown"="SensShutdownEvent"

"StartShell"="SensStartShellEvent"

"PostShell"="SensPostShellEvent"

"Disconnect"="SensDisconnectEvent"

"Reconnect"="SensReconnectEvent"

"Unlock"="SensUnlockEvent"

"Impersonate"=dword:00000001

"Asynchronous"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SSOExec]

"Asynchronous"=dword:00000001

"Impersonate"=dword:00000001

"DLLName"="%windir%\temp\sso\ssoexec.dll"

"Unlock"="SSOExec"

"Lock"="SSOReset"

"Logoff"="SSOReset"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\termsrv]

"Asynchronous"=dword:00000000

"DllName"=hex(2):77,00,6c,00,6e,00,6f,00,74,00,69,00,66,00,79,00,2e,00,64,00,\

6c,00,6c,00,00,00

"Impersonate"=dword:00000000

"Logoff"="TSEventLogoff"

"Logon"="TSEventLogon"

"PostShell"="TSEventPostShell"

"Shutdown"="TSEventShutdown"

"StartShell"="TSEventStartShell"

"Startup"="TSEventStartup"

"MaxWait"=dword:00000258

"Reconnect"="TSEventReconnect"

"Disconnect"="TSEventDisconnect"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\wlballoon]

"DLLName"="wlnotify.dll"

"Logon"="RegisterTicketExpiredNotificationEvent"

"Logoff"="UnregisterTicketExpiredNotificationEvent"

"Impersonate"=dword:00000001

"Asynchronous"=dword:00000001

3. After pasting the above commands, please close the Notepad window. Choose "Yes" when you are prompted to save the file.

4. Click "Start", "Run", type: "C:\fix.reg" (without quotations) and press "Enter" to run the commands we have pasted.

5. A dialog box will pop-up saying "Are you sure you want to add the information in C:\fix.reg to the registry?". Click "Yes" on this dialog box.

6. Reboot the machine.

7. After the machine reboots, please test on the Windows Update web site and see if the issue persists.

Shenn · Joined: Mar 10, 2009 Posts: 1

Thank You !
The xp fix worked great.
Shenn