Printer not printing colour

Blair · External Since: Jul 10, 2006 Posts: 12

A friend has an HP DeskJet 890C printer and recently fitted a new colour
cartridge but finds that when colour is used in the printing or a picture
nothing is printed.
She had a document with some lines in colour and after I tried again nothing
happened. I then made the colour letters black and the document printed OK.
I then went through all the checks allowed and the result was colour
printing OK using the printer software but again if I tried to print colour
from a computer document there was no printing.
I then discovered that she had taken the colour cartridge out at one stage
and put it back again.
I was always told that you should never take out a cartridge and put it back
because it won't then work.
Is this the case here or is there some other reason?
Blair

"Cari · External Since: Oct 13, 2005 Posts: 18

First thing to try is a cleaning and maintenance cycle. There are also rare
instances of cartridges being defective, she may have one of those.

I've taken cartridges out and reinserted many times. Not a problem.

An uninstall and reinstall of the printer may also help.
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows

"Blair" <Darrach DeleteThis @aol.com> wrote in message
news:%23gWGY2s8GHA.3740@TK2MSFTNGP05.phx.gbl...
>A friend has an HP DeskJet 890C printer and recently fitted a new colour
>cartridge but finds that when colour is used in the printing or a picture
>nothing is printed.
> She had a document with some lines in colour and after I tried again
> nothing happened. I then made the colour letters black and the document
> printed OK. I then went through all the checks allowed and the result was
> colour printing OK using the printer software but again if I tried to
> print colour from a computer document there was no printing.
> I then discovered that she had taken the colour cartridge out at one stage
> and put it back again.
> I was always told that you should never take out a cartridge and put it
> back because it won't then work.
> Is this the case here or is there some other reason?
> Blair
>

Blair · External Since: Jul 10, 2006 Posts: 12

Thank you for your help. I will try these on my next visit to my friend. In
the meantime does it not indicate that the colour is flowing from the
cartridge as it prints colour from the self check within the printer? This
led me to believe that it was the control from the PC to the printer that
was being affected perhaps by the cartridge being reinserted. I was always
warned on my Epson not to do this.
Blair
Blair

"Cari (MS-MVP)" <Newsgroups1.DeleteThis@coribright.com> wrote in message
news:uCDevPu8GHA.3916@TK2MSFTNGP04.phx.gbl...
> First thing to try is a cleaning and maintenance cycle. There are also
> rare instances of cartridges being defective, she may have one of those.
>
> I've taken cartridges out and reinserted many times. Not a problem.
>
> An uninstall and reinstall of the printer may also help.
> --
> Cari (MS-MVP) Windows Client - Printing & Imaging
> www.coribright.com/Windows
>
>
> "Blair" <Darrach.DeleteThis@aol.com> wrote in message
> news:%23gWGY2s8GHA.3740@TK2MSFTNGP05.phx.gbl...
>>A friend has an HP DeskJet 890C printer and recently fitted a new colour
>>cartridge but finds that when colour is used in the printing or a picture
>>nothing is printed.
>> She had a document with some lines in colour and after I tried again
>> nothing happened. I then made the colour letters black and the document
>> printed OK. I then went through all the checks allowed and the result was
>> colour printing OK using the printer software but again if I tried to
>> print colour from a computer document there was no printing.
>> I then discovered that she had taken the colour cartridge out at one
>> stage and put it back again.
>> I was always told that you should never take out a cartridge and put it
>> back because it won't then work.
>> Is this the case here or is there some other reason?
>> Blair
>>
>
>