Error Code 81000314

Mohamed · External Since: Mar 27, 2006 Posts: 10

dear Jonathan i try to use an account that alredy sigined in and i can't
login with it from my pc but in there pc it work

"Jonathan Kay [MVP]" wrote:

> Hi,
>
> Well, the error code is indicating an account problem (probably one of the SQL databases), so
> it doesn't matter what computer, network or where on the planet you are.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> "Nigel" <Nigel DeleteThis @discussions.microsoft.com> wrote in message
> news:095B4AB5-ECCE-45CB-94A7-458212B03869@microsoft.com...
> > Also cannot connect to messenger from any machine in my network, here in the
> > UK, so hardly a localised problem!
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> >> Hi,
> >>
> >> Just to add, I've already heard ~6 reports of this today (which albeit doesn't sound like
> >> a
> >> lot, but ratio wise it's noticeable) so there is an actual problem here (server-side).
> >>
> >> --
> >> Jonathan Kay
> >> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> >> Associate Expert
> >> http://www.microsoft.com/windowsxp/expertzone/
> >> Messenger Resources - http://messenger.jonathankay.com
> >> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> >> You *must* contact me for redistribution rights.
> >> --
> >>
> >> "Jonathan Kay [MVP]" <msnewsreplies DeleteThis @jonathankay.com> wrote in message
> >> news:%23uLKexemGHA.1252@TK2MSFTNGP02.phx.gbl...
> >> > Hi,
> >> >
> >> > I'm willing to accept that it's another problem, the error codes are based on either
> >> > what
> >> > the server is returning or simply where it stops in the login process -- as such, my
> >> > assumption can easily be incorrect.
> >> >
> >> > They're not random (obviously by balancing or simply by order in which user is
> >> > registered,
> >> > unfortunately I'm not privy to that exact information now). I can tell you that they're
> >> > not by region however -- locale information is simply one entry in each user's account.
> >> > As
> >> > well, the Messenger servers are located in Southern California.
> >> >
> >> > The status page is here:
> >> > http://support.live.com/eform.aspx?productKey=wlmessenger
> >> > (top right of the page)
> >> >
> >> > --
> >> > Jonathan Kay
> >> > Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> >> > Associate Expert
> >> > http://www.microsoft.com/windowsxp/expertzone/
> >> > Messenger Resources - http://messenger.jonathankay.com
> >> > All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> >> > You *must* contact me for redistribution rights.
> >> > --
> >> >
> >> >
> >> > "Eric S" <EricS DeleteThis @discussions.microsoft.com> wrote in message
> >> > news:31116994-6219-41DD-85AB-4D7D601A57B6@microsoft.com...
> >> >> Thank you Johnathan. After reading replies after your statement, if it works
> >> >> on one machine and not another - Mohamed, are you using the same account to
> >> >> login with? If so, Johnathan, your stament of being localized to a small
> >> >> number of users cannot be quite correct, OR, Mohamed has a different problem
> >> >> all together with the first machine they tried.
> >> >>
> >> >> Are the user accounts stored on your servers randomly or by geographic/IP
> >> >> address? I am in Northern Indiana and I too am having this same error. I am
> >> >> also getting complaints from other users in my company using their personal
> >> >> accounts to sign in and are unsuccessful.
> >> >>
> >> >> And were is this status page you speak of? I tried to find Messenger's
> >> >> site, but am getting redirected to the new Live site. I thought it use to be
> >> >> www.msn.com/messenger....
> >> >>
> >> >> Thanks for your time!
> >> >>
> >> >> "Jonathan Kay [MVP]" wrote:
> >> >>
> >> >>> Greetings,
> >> >>>
> >> >>> This is a server-based server and usually a localized problem within a small amount of
> >> >>> accounts.
> >> >>>
> >> >>> Unless the entire or majority of the service is down for an extended period, the
> >> >>> system
> >> >>> status page won't change.
> >> >>>
> >> >>> --
> >> >>> Jonathan Kay
> >> >>> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> >> >>> Associate Expert
> >> >>> http://www.microsoft.com/windowsxp/expertzone/
> >> >>> Messenger Resources - http://messenger.jonathankay.com
> >> >>> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> >> >>> You *must* contact me for redistribution rights.
> >> >>> --
> >> >>>
> >> >>> "JAS" <JAS DeleteThis @discussions.microsoft.com> wrote in message
> >> >>> news:D356C38B-16C7-4E86-9DBB-3F403ABD748A@microsoft.com...
> >> >>> >I have tried to sign into Messenger unsuccessfully all morning, keep getting
> >> >>> > the following error message: "Signing into windows live messenger failed
> >> >>> > because the service is temporaily unavailable. Please try again later, error
> >> >>> > code : 81000314"
> >> >>> >
> >> >>> > Anyone else experiencing similiar problems or know if this is a wider issue?
> >> >>> >
> >> >>> >
> >> >>> >
> >> >>>
> >> >>>
> >> >>>
> >> >
> >> >
> >>
> >>
> >>
>
>
>

JAS5 · External Since: Oct 24, 2004 Posts: 8

Hi Jonathan,

Thanks for comments and help on this topic, I am based in the UK have tried
to get into the system since 7.00 GMT (originator of the original message). I
am still unable to and I have tried on several machine, these are all on a
network and it is the same error evertime.
I might have more success with my own laptop at home. Hopefully we will be
able to logon on soon!!
Regards,
John

"Jonathan Kay [MVP]" wrote:

> Hi,
>
> Well, the error code is indicating an account problem (probably one of the SQL databases), so
> it doesn't matter what computer, network or where on the planet you are.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> "Nigel" <Nigel.TakeThisOut@discussions.microsoft.com> wrote in message
> news:095B4AB5-ECCE-45CB-94A7-458212B03869@microsoft.com...
> > Also cannot connect to messenger from any machine in my network, here in the
> > UK, so hardly a localised problem!
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> >> Hi,
> >>
> >> Just to add, I've already heard ~6 reports of this today (which albeit doesn't sound like
> >> a
> >> lot, but ratio wise it's noticeable) so there is an actual problem here (server-side).
> >>
> >> --
> >> Jonathan Kay
> >> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> >> Associate Expert
> >> http://www.microsoft.com/windowsxp/expertzone/
> >> Messenger Resources - http://messenger.jonathankay.com
> >> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> >> You *must* contact me for redistribution rights.
> >> --
> >>
> >> "Jonathan Kay [MVP]" <msnewsreplies.TakeThisOut@jonathankay.com> wrote in message
> >> news:%23uLKexemGHA.1252@TK2MSFTNGP02.phx.gbl...
> >> > Hi,
> >> >
> >> > I'm willing to accept that it's another problem, the error codes are based on either
> >> > what
> >> > the server is returning or simply where it stops in the login process -- as such, my
> >> > assumption can easily be incorrect.
> >> >
> >> > They're not random (obviously by balancing or simply by order in which user is
> >> > registered,
> >> > unfortunately I'm not privy to that exact information now). I can tell you that they're
> >> > not by region however -- locale information is simply one entry in each user's account.
> >> > As
> >> > well, the Messenger servers are located in Southern California.
> >> >
> >> > The status page is here:
> >> > http://support.live.com/eform.aspx?productKey=wlmessenger
> >> > (top right of the page)
> >> >
> >> > --
> >> > Jonathan Kay
> >> > Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> >> > Associate Expert
> >> > http://www.microsoft.com/windowsxp/expertzone/
> >> > Messenger Resources - http://messenger.jonathankay.com
> >> > All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> >> > You *must* contact me for redistribution rights.
> >> > --
> >> >
> >> >
> >> > "Eric S" <EricS.TakeThisOut@discussions.microsoft.com> wrote in message
> >> > news:31116994-6219-41DD-85AB-4D7D601A57B6@microsoft.com...
> >> >> Thank you Johnathan. After reading replies after your statement, if it works
> >> >> on one machine and not another - Mohamed, are you using the same account to
> >> >> login with? If so, Johnathan, your stament of being localized to a small
> >> >> number of users cannot be quite correct, OR, Mohamed has a different problem
> >> >> all together with the first machine they tried.
> >> >>
> >> >> Are the user accounts stored on your servers randomly or by geographic/IP
> >> >> address? I am in Northern Indiana and I too am having this same error. I am
> >> >> also getting complaints from other users in my company using their personal
> >> >> accounts to sign in and are unsuccessful.
> >> >>
> >> >> And were is this status page you speak of? I tried to find Messenger's
> >> >> site, but am getting redirected to the new Live site. I thought it use to be
> >> >> www.msn.com/messenger....
> >> >>
> >> >> Thanks for your time!
> >> >>
> >> >> "Jonathan Kay [MVP]" wrote:
> >> >>
> >> >>> Greetings,
> >> >>>
> >> >>> This is a server-based server and usually a localized problem within a small amount of
> >> >>> accounts.
> >> >>>
> >> >>> Unless the entire or majority of the service is down for an extended period, the
> >> >>> system
> >> >>> status page won't change.
> >> >>>
> >> >>> --
> >> >>> Jonathan Kay
> >> >>> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> >> >>> Associate Expert
> >> >>> http://www.microsoft.com/windowsxp/expertzone/
> >> >>> Messenger Resources - http://messenger.jonathankay.com
> >> >>> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> >> >>> You *must* contact me for redistribution rights.
> >> >>> --
> >> >>>
> >> >>> "JAS" <JAS.TakeThisOut@discussions.microsoft.com> wrote in message
> >> >>> news:D356C38B-16C7-4E86-9DBB-3F403ABD748A@microsoft.com...
> >> >>> >I have tried to sign into Messenger unsuccessfully all morning, keep getting
> >> >>> > the following error message: "Signing into windows live messenger failed
> >> >>> > because the service is temporaily unavailable. Please try again later, error
> >> >>> > code : 81000314"
> >> >>> >
> >> >>> > Anyone else experiencing similiar problems or know if this is a wider issue?
> >> >>> >
> >> >>> >
> >> >>> >
> >> >>>
> >> >>>
> >> >>>
> >> >
> >> >
> >>
> >>
> >>
>
>
>

Jonathan Kay MVP · External Since: May 27, 2004 Posts: 2648

Hi,

Hopefully it'll all be resolved soon, I know how important (personally and professionally) IM
is to everyone nowadays.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Eric S" <EricS.DeleteThis@discussions.microsoft.com> wrote in message
news:0ADD4E7C-0B6F-4C88-9A7F-0ED3F22F11EE@microsoft.com...
> Jonathan, I do appreciate your time and involvement. Thanks for the
> promptness and I'll just keep checking back and trying from time to time
> until I get signed in.
>
>
>
> "Jonathan Kay [MVP]" wrote:
>
>> Hi Eric,
>>
>> Well, it's 7:56AM Redmond time, so someone has to be awake to change it, let alone reboot
>> Smile

.
>>
>> Joking aside, the status page really doesn't change unless the entire service is down.
>> This
>> is not the only Messenger community I monitor and there aren't that many reports of this
>> problem elsewhere (yet anyway).
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>> --
>>
>> "Eric S" <EricS.DeleteThis@discussions.microsoft.com> wrote in message
>> news:E6FAFA8B-3CDB-4E55-A564-73B134A0F501@microsoft.com...
>> > Looked up the error on Live.com and came up with the following:
>> > "Error 81000314, 81000377 or 81000378: Your contact list is not available
>> > If you receive one of these messages, your contact list is not available or
>> > is in read-only mode. Wait a few minutes, and then try to sign in again."
>> >
>> > But I'm starting to think that the status page needs to be changed to "there
>> > is a potential problem that we are aware of and (i hope) are trying to fix
>> > it". Perhaps a reboot - it works well for my 2003 Servers... lol (little IT
>> > humor in the MS world)
>> >
>> > Thanks again!
>> >
>> >
>> >
>> >
>> > "Jonathan Kay [MVP]" wrote:
>> >
>> >> Hi,
>> >>
>> >> Just to add, I've already heard ~6 reports of this today (which albeit doesn't sound
>> >> like
>> >> a
>> >> lot, but ratio wise it's noticeable) so there is an actual problem here (server-side).
>> >>
>> >> --
>> >> Jonathan Kay
>> >> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
>> >> Associate Expert
>> >> http://www.microsoft.com/windowsxp/expertzone/
>> >> Messenger Resources - http://messenger.jonathankay.com
>> >> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
>> >> You *must* contact me for redistribution rights.
>> >> --
>> >>
>> >> "Jonathan Kay [MVP]" <msnewsreplies.DeleteThis@jonathankay.com> wrote in message
>> >> news:%23uLKexemGHA.1252@TK2MSFTNGP02.phx.gbl...
>> >> > Hi,
>> >> >
>> >> > I'm willing to accept that it's another problem, the error codes are based on either
>> >> > what
>> >> > the server is returning or simply where it stops in the login process -- as such, my
>> >> > assumption can easily be incorrect.
>> >> >
>> >> > They're not random (obviously by balancing or simply by order in which user is
>> >> > registered,
>> >> > unfortunately I'm not privy to that exact information now). I can tell you that
>> >> > they're
>> >> > not by region however -- locale information is simply one entry in each user's
>> >> > account.
>> >> > As
>> >> > well, the Messenger servers are located in Southern California.
>> >> >
>> >> > The status page is here:
>> >> > http://support.live.com/eform.aspx?productKey=wlmessenger
>> >> > (top right of the page)
>> >> >
>> >> > --
>> >> > Jonathan Kay
>> >> > Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
>> >> > Associate Expert
>> >> > http://www.microsoft.com/windowsxp/expertzone/
>> >> > Messenger Resources - http://messenger.jonathankay.com
>> >> > All posts unless otherwise specified are (c) 2006 Jonathan Kay.
>> >> > You *must* contact me for redistribution rights.
>> >> > --
>> >> >
>> >> >
>> >> > "Eric S" <EricS.DeleteThis@discussions.microsoft.com> wrote in message
>> >> > news:31116994-6219-41DD-85AB-4D7D601A57B6@microsoft.com...
>> >> >> Thank you Johnathan. After reading replies after your statement, if it works
>> >> >> on one machine and not another - Mohamed, are you using the same account to
>> >> >> login with? If so, Johnathan, your stament of being localized to a small
>> >> >> number of users cannot be quite correct, OR, Mohamed has a different problem
>> >> >> all together with the first machine they tried.
>> >> >>
>> >> >> Are the user accounts stored on your servers randomly or by geographic/IP
>> >> >> address? I am in Northern Indiana and I too am having this same error. I am
>> >> >> also getting complaints from other users in my company using their personal
>> >> >> accounts to sign in and are unsuccessful.
>> >> >>
>> >> >> And were is this status page you speak of? I tried to find Messenger's
>> >> >> site, but am getting redirected to the new Live site. I thought it use to be
>> >> >> www.msn.com/messenger....
>> >> >>
>> >> >> Thanks for your time!
>> >> >>
>> >> >> "Jonathan Kay [MVP]" wrote:
>> >> >>
>> >> >>> Greetings,
>> >> >>>
>> >> >>> This is a server-based server and usually a localized problem within a small amount
>> >> >>> of
>> >> >>> accounts.
>> >> >>>
>> >> >>> Unless the entire or majority of the service is down for an extended period, the
>> >> >>> system
>> >> >>> status page won't change.
>> >> >>>
>> >> >>> --
>> >> >>> Jonathan Kay
>> >> >>> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
>> >> >>> Associate Expert
>> >> >>> http://www.microsoft.com/windowsxp/expertzone/
>> >> >>> Messenger Resources - http://messenger.jonathankay.com
>> >> >>> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
>> >> >>> You *must* contact me for redistribution rights.
>> >> >>> --
>> >> >>>
>> >> >>> "JAS" <JAS.DeleteThis@discussions.microsoft.com> wrote in message
>> >> >>> news:D356C38B-16C7-4E86-9DBB-3F403ABD748A@microsoft.com...
>> >> >>> >I have tried to sign into Messenger unsuccessfully all morning, keep getting
>> >> >>> > the following error message: "Signing into windows live messenger failed
>> >> >>> > because the service is temporaily unavailable. Please try again later, error
>> >> >>> > code : 81000314"
>> >> >>> >
>> >> >>> > Anyone else experiencing similiar problems or know if this is a wider issue?
>> >> >>> >
>> >> >>> >
>> >> >>> >
>> >> >>>
>> >> >>>
>> >> >>>
>> >> >
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>

Mohamed · External Since: Mar 27, 2006 Posts: 10

hi Jonathan
i think that i recive a email from the msn live support and he resolve the
problem u can send me your email and i will forwared the email to u

"JAS" wrote:

> I have tried to sign into Messenger unsuccessfully all morning, keep getting
> the following error message: "Signing into windows live messenger failed
> because the service is temporaily unavailable. Please try again later, error
> code : 81000314"
>
> Anyone else experiencing similiar problems or know if this is a wider issue?
>
>
>

Jonathan Kay MVP · External Since: May 27, 2004 Posts: 2648

Hi,

Well the login process is different -- just like if you use Windows Messenger (not Live) it
uses a completely different version of the protocol which might allow you to sign in.

If one allows you to sign in but another doesn't it's either inconsistent or a problem with
the process involved with signing in with a specific version of the client.

Either way, I hope to have more details within the hour.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

<j.b.messina DeleteThis @gmail.com> wrote in message
news:1151422260.265651.281070@p79g2000cwp.googlegroups.com...
> Right now I can't access from MSN Messenger 7.5. I get the 81000314
> message like everyone else.
> I have read the thread so it does look like a server issue.
>
> For some reason though, Web Messenger works.
> http://webmessenger.msn.com/default.aspx?R=1
>
> Jonathan, any idea why the regular client does not work, but the web
> browser client works fine?
>
> JBM
>

Mohamed · External Since: Mar 27, 2006 Posts: 10

my email is asqor1.DeleteThis@hotmail.com

"Jonathan Kay [MVP]" wrote:

> Hi,
>
> Well the login process is different -- just like if you use Windows Messenger (not Live) it
> uses a completely different version of the protocol which might allow you to sign in.
>
> If one allows you to sign in but another doesn't it's either inconsistent or a problem with
> the process involved with signing in with a specific version of the client.
>
> Either way, I hope to have more details within the hour.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> <j.b.messina.DeleteThis@gmail.com> wrote in message
> news:1151422260.265651.281070@p79g2000cwp.googlegroups.com...
> > Right now I can't access from MSN Messenger 7.5. I get the 81000314
> > message like everyone else.
> > I have read the thread so it does look like a server issue.
> >
> > For some reason though, Web Messenger works.
> > http://webmessenger.msn.com/default.aspx?R=1
> >
> > Jonathan, any idea why the regular client does not work, but the web
> > browser client works fine?
> >
> > JBM
> >
>
>
>

Mohamed · External Since: Mar 27, 2006 Posts: 10

Hi Mohamed,

Thank you for contacting Windows Live Messenger Technical Support. My name
is Jon, and I will be glad to assist you with your concern.

Based on the information I received, I understand that you could not sign in
to Windows Live Messenger and you are are receiving the error code 81000314.
You tried to test the status of Windows Live Messenger and it does not have
any problems. You even tried to reinstall Windows Live Messenger but it did
not resolve your issue. You tried to connect to other computers and you
actually could and there was no problems with it. Please accept my apology
for whatever inconvenience this caused you. Rest assured that I will do my
best to help resolve your concern.

You are experiencing this issue because your Windows Live Messenger cache
has been corrupted or your Windows Live Messenger service is temporarily
experiencing difficulties.

The following instructions are lengthy but helpful and it is important that
you follow them carefully in the order shown to ensure the problem is
resolved.

To give you a brief overview on what you will do, here is a summary of steps
you will be performing:

- Verify the status of the Windows Live Messenger service.
- Clear the Windows Live Messenger cache.
- If the issue persists, send us a connection log file.

I know how this can be quite confusing but I would appreciate your patience
in accomplishing each step.

Try the following solutions in the order that they are listed:

1. The Windows Live Messenger service may be experiencing temporary
connectivity issues. To verify the status of the Windows Live Messenger
service, visit http://messenger.msn.com/Status.aspx.

2. Try to sign in again later.

3. If the issue persists, follow these steps to clear the Windows Live
Messenger cache:
a. If Windows Live Messenger is running, right-click the Messenger icon in
the notification area at the far right of the taskbar, and then click "Exit."
b. Open a Command Prompt window:
- On Microsoft Windows 2003, Windows XP, or Windows 2000, click "Start,"
click "Run," type "cmd," and then click "OK."
- On Windows 98 or Windows Millennium Edition, click "Start," click "Run,"
type "command," and then click "OK."

c. At the command prompt, type "CD\", and then press ENTER.
d. At the command prompt, type the following command, and then press ENTER:
CD %appdata%\microsoft
e. At the command prompt, type the following command, and then press ENTER:
CD "MSN MESSENGER"
f. At the command prompt, type the following command, and then press ENTER:
DEL /s ListCache.dat

Note: This command deletes all the ListCache.dat files in all subfolders.
You may see a list of the files that are being deleted.

g. At the command prompt, type "exit", and then press ENTER.
h. Restart Messenger.

4. If the issue persists, send us a connection log file.

A. Install the latest version of Windows Live Messenger:
i. Go to http://get.live.com/messenger/overview
ii. Click on the "Get it free" or â€œDownload Nowâ€ button and step through the
wizard to install Windows Live Messenger.

B. To generate connectivity logs for Windows Live Messenger, follow these
steps:
i. Right-click the Windows Live Messenger icon in the notification area at
the far right of the taskbar, and then click "Exit."
ii. Delete the already existing connection log file.

a. Start Windows Live Messenger, but do not sign in.
b. On the Windows Live Messenger "File" menu, click "Open Received Files."
c. In the My Received Files folder, locate and select the MsnMsgr.txt file,
and then press DELETE.

iii. Make sure that Connection Logging is enabled:
a. Start Messenger, but do not sign in.
b. On the "Tools" menu, click "Options."
c. In the "Options" dialog box, click "Connection," and then click "Advanced
Settings."
d. Under "Connection Logging," make sure that the "Save a log of my server
connections to help troubleshoot connection problems" check box is selected.
e. Close the "Options" dialog box.

iv. Sign in to Windows Live Messenger again: click "Sign In." The new
connectivity log file (MSNMsgr.txt) is automatically generated in the My
Received Files folder that is described in step 4.b.ii.c.

C. To send the MsnMsgr.txt log file to Windows Live Messenger support, send
a reply back to the support incident response, and attach the log file to the
e-mail.

I hope these steps help you resolve your concern with Windows Live
Messenger. If these steps still did not resolve your issue, do not hesitate
to send a reply back to this e-mail and we would be happy to figure out and
resolve your issue further because you are a valuable customer to us.

If you need further assistance with Windows Live Messenger, you may contact
us at http://support.live.com or visit
http://ideas.live.com/programpage.aspx?versionId=0eccd94b-eb48-497c-8e...c6313f7
for additional information, self-help instructions and to know more about the
features of Windows Live Messenger.

Thank you for contacting Windows Live Messenger and have a nice day.

Sincerely,

Jon
Windows Live Messenger Technical Support

--- Original Message ---
From: asqor1.DeleteThis@hotmail.com
Sent: Tuesday, June 27, 2006 12:58:14 PM UTC
To: MSSGR.WNLV.NA.US.EN.MSF.SEA.TS.T01.RTG.00.EM
Subject: Windows Live Messenger:I need something fixed:Instant Messages:other

Service:
Windows Live Messenger

What type of problem do you have?
I need something fixed
Instant Messages
other

Full Name:
mohamed aleskandrany

What e-mail address would you like a response sent to?
asqor1.DeleteThis@hotmail.com

Primary e-mail address/member ID associated with the account you are
inquiring about:
asqor1.DeleteThis@hotmail.com

Be specific when describing your problem. The details that you include
enable us to promptly send you the most likely solution to your issue.
have tried to sign into Messenger unsuccessfully all morning and i recive
this error
" Signing to msn messanger failed because the service is temporaily
unavailable. Please try again later. 81000314 and i test the status of the
service and the status is good and i try to connect to msn web messanger
and it connected successfully i try to uninstall and install the msn and the
problem is still amd i try to connect from another pc and it connect
successfully i want to know how i resolve this problem

Frequency of the issue:
Always present

Where are you trying to connect from?
Work

If you have a firewall, which one?
None

Type of Internet connection:
DSL

Which operating system are you using?Windows 2000: Mozilla/4.0 (compatible;
MSIE 6.0; Windows NT 5.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.1)

Which browser are you using: IE6

Location: en-us - English (United States)

Type of Support: E-mail Support

"Jonathan Kay [MVP]" wrote:

> Hi,
>
> Well the login process is different -- just like if you use Windows Messenger (not Live) it
> uses a completely different version of the protocol which might allow you to sign in.
>
> If one allows you to sign in but another doesn't it's either inconsistent or a problem with
> the process involved with signing in with a specific version of the client.
>
> Either way, I hope to have more details within the hour.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> <j.b.messina.DeleteThis@gmail.com> wrote in message
> news:1151422260.265651.281070@p79g2000cwp.googlegroups.com...
> > Right now I can't access from MSN Messenger 7.5. I get the 81000314
> > message like everyone else.
> > I have read the thread so it does look like a server issue.
> >
> > For some reason though, Web Messenger works.
> > http://webmessenger.msn.com/default.aspx?R=1
> >
> > Jonathan, any idea why the regular client does not work, but the web
> > browser client works fine?
> >
> > JBM
> >
>
>
>

Bob G · External Since: Jun 27, 2006 Posts: 2

Jonathan Kay [MVP] schreef:
> Hi,
>
> Just to add, I've already heard ~6 reports of this today (which albeit doesn't sound like a
> lot, but ratio wise it's noticeable) so there is an actual problem here (server-side).
>
I have got the same problem, MSN Messenger on my PC won't log me in, Web
Messenger does.
And I am from Belgium (Europe) so I don't think it is a local problem.

Bob

Mohamed · External Since: Mar 27, 2006 Posts: 10

dear all i use the page http://status.messenger.msn.com/Status.aspx
to show status and my platform is win2000 and i try to use the web messanger
and its successfully connected i try anothe account in my pc and it dosen't
work and i try to login from anothe pc the work good an it successfully
connected
im from egypt im still think that the problem in my pc
are there are some thing can prevent me from connect to msn messanger and
dosn't prevent web messanger i use the msn ver 7 build 7.0.0816 i wait your
answer

"Bob G" wrote:

> Jonathan Kay [MVP] schreef:
> > Hi,
> >
> > Just to add, I've already heard ~6 reports of this today (which albeit doesn't sound like a
> > lot, but ratio wise it's noticeable) so there is an actual problem here (server-side).
> >
> I have got the same problem, MSN Messenger on my PC won't log me in, Web
> Messenger does.
> And I am from Belgium (Europe) so I don't think it is a local problem.
>
> Bob
>

Jonathan Kay MVP · External Since: May 27, 2004 Posts: 2648

Hi,

It may just be inconsistently working. But I -highly- doubt it's not a problem with your PC
as there is too many people who are just experiencing the problem today.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Mohamed" <Mohamed.DeleteThis@discussions.microsoft.com> wrote in message
news:D42969B5-7F6F-4150-BBC2-6116DB15583E@microsoft.com...
> dear all i use the page http://status.messenger.msn.com/Status.aspx
> to show status and my platform is win2000 and i try to use the web messanger
> and its successfully connected i try anothe account in my pc and it dosen't
> work and i try to login from anothe pc the work good an it successfully
> connected
> im from egypt im still think that the problem in my pc
> are there are some thing can prevent me from connect to msn messanger and
> dosn't prevent web messanger i use the msn ver 7 build 7.0.0816 i wait your
> answer
>
> "Bob G" wrote:
>
>> Jonathan Kay [MVP] schreef:
>> > Hi,
>> >
>> > Just to add, I've already heard ~6 reports of this today (which albeit doesn't sound
>> > like a
>> > lot, but ratio wise it's noticeable) so there is an actual problem here (server-side).
>> >
>> I have got the same problem, MSN Messenger on my PC won't log me in, Web
>> Messenger does.
>> And I am from Belgium (Europe) so I don't think it is a local problem.
>>
>> Bob
>>

Bob G · External Since: Jun 27, 2006 Posts: 2

Jonathan Kay [MVP] schreef:
> Hi Eric,
>
> Well, it's 7:56AM Redmond time, so someone has to be awake to change it, let alone reboot Smile

.
>
> Joking aside, the status page really doesn't change unless the entire service is down. This
> is not the only Messenger community I monitor and there aren't that many reports of this
> problem elsewhere (yet anyway).
>
Cant you shout very hard "Héy Bill, it is time to reboot a Messenger
Server !!!". Smile

Here it's 4:10 PM, we are already waiting all day.

Bob ( still smiling though)

Jonathan Kay MVP · External Since: May 27, 2004 Posts: 2648

Trust me, I've tried Sad

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Bob G" <BobG.RemoveThis@hotmeel.kom> wrote in message news:44a13cc8$0$10455$ba620e4c@news.skynet.be...
> Cant you shout very hard "Héy Bill, it is time to reboot a Messenger Server !!!". Smile

> Here it's 4:10 PM, we are already waiting all day.
>
> Bob ( still smiling though)
>

steve.g · External Since: Jun 27, 2006 Posts: 1

I was having the same problem for the past 24 hours

Time is now 03:00 UTC - 28Jun06 and the problem has fixed itself

B1

"Mohamed" wrote:

> hi Jonathan
> i think that i recive a email from the msn live support and he resolve the
> problem u can send me your email and i will forwared the email to u
>
> "JAS" wrote:
>
> > I have tried to sign into Messenger unsuccessfully all morning, keep getting
> > the following error message: "Signing into windows live messenger failed
> > because the service is temporaily unavailable. Please try again later, error
> > code : 81000314"
> >
> > Anyone else experiencing similiar problems or know if this is a wider issue?
> >
> >
> >

Baraaa · External Since: Jun 29, 2006 Posts: 1

Hi. It's Thursday June 29th, 5:33 pm EST and I'm still experiencing the same
problem. Only once for a few minutes did it work, then it signed off by
itself, and have not been able to sign on again. Any one else still having
this problem? Any ideas as to when this will be resolved. Thank you.

"Jonathan Kay [MVP]" wrote:

> Hi,
>
> Well the login process is different -- just like if you use Windows Messenger (not Live) it
> uses a completely different version of the protocol which might allow you to sign in.
>
> If one allows you to sign in but another doesn't it's either inconsistent or a problem with
> the process involved with signing in with a specific version of the client.
>
> Either way, I hope to have more details within the hour.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> <j.b.messina.RemoveThis@gmail.com> wrote in message
> news:1151422260.265651.281070@p79g2000cwp.googlegroups.com...
> > Right now I can't access from MSN Messenger 7.5. I get the 81000314
> > message like everyone else.
> > I have read the thread so it does look like a server issue.
> >
> > For some reason though, Web Messenger works.
> > http://webmessenger.msn.com/default.aspx?R=1
> >
> > Jonathan, any idea why the regular client does not work, but the web
> > browser client works fine?
> >
> > JBM
> >
>
>
>

Aeshatter.IV · External Since: Jun 30, 2006 Posts: 2

Same deal. Can't connect via any windows messenger/msn
messenger/Windows Live. June 30th. Been going all day for me. Ran all
the steps, all the systems seems to be up.

Crazy.

matthias · External Since: Jun 30, 2006 Posts: 1

Windows Live Messenger isn't working for me either. I tried using
webmessenger, and it won't sign me in. I've been using the same email addy
for years.

Been happening since 3:30 pm (June 30th)...it's now 10:15pm (June 30th).

What's the deal?

Puhutes · External Since: Jul 01, 2006 Posts: 1

Hi everybody!
I've been unable to connect to the Messenger service since last night. I've
tried to connect on 5 different computers, on different networks, with
different MSN methods: MSN messenger, meebo.com, web messenger, trillian,
etc. None of them will connect. I've even tried changing my password. I keep
getting an error like "messenger service is currently unavailable error:
81000314. Please try again later "retry") I am in Ottawa Canada.

Jonathan Kay MVP · External Since: May 27, 2004 Posts: 2648

Hi,

Happy Canada Day. Unfortunately this error as stated earlier is a server-based error. As
such, there's nothing you can do about the problem except try again later.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Puhutes" <Puhutes.RemoveThis@discussions.microsoft.com> wrote in message
news:7980BB8D-03CB-4334-9F73-140C7E40B384@microsoft.com...
> Hi everybody!
> I've been unable to connect to the Messenger service since last night. I've
> tried to connect on 5 different computers, on different networks, with
> different MSN methods: MSN messenger, meebo.com, web messenger, trillian,
> etc. None of them will connect. I've even tried changing my password. I keep
> getting an error like "messenger service is currently unavailable error:
> 81000314. Please try again later "retry") I am in Ottawa Canada.
>

Diggy155 · External Since: Jul 01, 2006 Posts: 1

It's been 2 days for me now, But yet my wife has no problem signing in her
account. I did a disk scan check and i couldn't quite read it but i had bad
clusters with my acount name in it. after it was done checking and fixing I
tried to sign in again, but still no. Why would it allow others on the same
pc but not mine?? I have no problem signing into my email though, just MSN.

"Jonathan Kay [MVP]" wrote:

> Hi,
>
> Happy Canada Day. Unfortunately this error as stated earlier is a server-based error. As
> such, there's nothing you can do about the problem except try again later.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> "Puhutes" <Puhutes.RemoveThis@discussions.microsoft.com> wrote in message
> news:7980BB8D-03CB-4334-9F73-140C7E40B384@microsoft.com...
> > Hi everybody!
> > I've been unable to connect to the Messenger service since last night. I've
> > tried to connect on 5 different computers, on different networks, with
> > different MSN methods: MSN messenger, meebo.com, web messenger, trillian,
> > etc. None of them will connect. I've even tried changing my password. I keep
> > getting an error like "messenger service is currently unavailable error:
> > 81000314. Please try again later "retry") I am in Ottawa Canada.
> >
>
>
>

Aeshatter.IV · External Since: Jun 30, 2006 Posts: 2

Yup. It seems to only affect my username too. Thanks for the
explanation Microsoft guy.