hidden hit counter
Help!

Can't cancel document from print queue - printer hung

 
Post new topic   General Reply to Topic (not reply to a specific post)    Forums Home -> General Discussion RSS
Next:  Windows Logon Screen - help 7  
Author Message
Marshall
External


Since: Nov 10, 2006
Posts: 5



PostPosted: Fri Nov 10, 2006 5:36 pm    Post subject: Can't cancel document from print queue - printer hung
Archived from groups: microsoft>public>windowsxp>general (more info?)

I have a document printing in the print queue that is hung up and I can't
cancel/delete it.

My firend bought an Apple laptop. I helped him connect to his home wireless
network. He has a desktop with WXSP2 running and a printer shared on the
network that he uses for his windows laptop to print to. I got the Apple to
recognize the network, and printed 3 documents.

On the printer status window for the HP Officejet 5600 on the desktop the
document appears in the window with Owner "Guest", and the first document
under 'size' has something like 68K of 128K... Nothing else happens, it
never finishes downloading the file and never prints.

Now it was late and I decided to leave it to figure out this weekend. His
wife calls today and says she can't print anything from the desktop. So we
open the printer window and cancel all documents. The 2nd and 3rd disappear.
The 1st one says deleting but never goes away! It has the thing hung up and
won't allow anything else to print.

So, we try cancelling the document again via the menu bar and with the right
click. Unplug the printer, unplug the USB cable, reboot, it's still there.
I figure the print spooler in the background is hung up. Go to printer
advanced properties and try to disallow sharing the printer, get an error
message saying it's busy and can't cancel sharing, come back later. Try and
change the option for print spooled documents first but again error message,
can't change it while it's busy. Next I try to just nuke it, delete the
printer - says it's deleting but nothing happens. Reboot to no avail. Try
and install the printer again, hoping to go around the hung one, but can't do
that - won't recognize the printer while it's busy.

Next went to 3 finger ctrl-alt-del Task Manager and kill spoolsv.exe
process, thinking that would free it up - no luck. Boot into safe mode - the
printer doesn't even show up.

I'm at a loss as to what to try next. I assume the print spooler is trying
to retrieve the rest of the print job and is hung and since it's a system
process won't let the user interrupt it's train of thougt.

Any ideas out there? (except for what I've tried above) I'm afraid I've
jeopardized my friends marital bliss.
Back to top
Joe
External


Since: Oct 22, 2006
Posts: 178



PostPosted: Fri Nov 10, 2006 10:32 pm    Post subject: Re: Can't cancel document from print queue - printer hung [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Marshall wrote:
> I have a document printing in the print queue that is hung up and I can't
> cancel/delete it.
>
> My firend bought an Apple laptop. I helped him connect to his home wireless
> network. He has a desktop with WXSP2 running and a printer shared on the
> network that he uses for his windows laptop to print to. I got the Apple to
> recognize the network, and printed 3 documents.
>
> On the printer status window for the HP Officejet 5600 on the desktop the
> document appears in the window with Owner "Guest", and the first document
> under 'size' has something like 68K of 128K... Nothing else happens, it
> never finishes downloading the file and never prints.
>
> Now it was late and I decided to leave it to figure out this weekend. His
> wife calls today and says she can't print anything from the desktop. So we
> open the printer window and cancel all documents. The 2nd and 3rd disappear.
> The 1st one says deleting but never goes away! It has the thing hung up and
> won't allow anything else to print.
>
> So, we try cancelling the document again via the menu bar and with the right
> click. Unplug the printer, unplug the USB cable, reboot, it's still there.
> I figure the print spooler in the background is hung up. Go to printer
> advanced properties and try to disallow sharing the printer, get an error
> message saying it's busy and can't cancel sharing, come back later. Try and
> change the option for print spooled documents first but again error message,
> can't change it while it's busy. Next I try to just nuke it, delete the
> printer - says it's deleting but nothing happens. Reboot to no avail. Try
> and install the printer again, hoping to go around the hung one, but can't do
> that - won't recognize the printer while it's busy.
>
> Next went to 3 finger ctrl-alt-del Task Manager and kill spoolsv.exe
> process, thinking that would free it up - no luck. Boot into safe mode - the
> printer doesn't even show up.
>
> I'm at a loss as to what to try next. I assume the print spooler is trying
> to retrieve the rest of the print job and is hung and since it's a system
> process won't let the user interrupt it's train of thougt.
>
> Any ideas out there? (except for what I've tried above) I'm afraid I've
> jeopardized my friends marital bliss.

After stopping spoolsv.exe you have to go to the default spool
directory, c:\Windows\system32\spool\PRINTERS

Delete every file found there and restart Windows

Another post I found on the subject:

1) Open Services and stop and then start the print spooler.

2) At the command prompt run the following commands:

NET STOP "Print Spooler"
NET START "Print Spooler"

After doing this refresh your printer window and all should be well.

--
Joe =o)
Back to top
Bill Sharpe
External


Since: Mar 13, 2006
Posts: 185



PostPosted: Fri Nov 10, 2006 10:32 pm    Post subject: Re: Can't cancel document from print queue - printer hung [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Joe wrote:
> Marshall wrote:
>
>> I have a document printing in the print queue that is hung up and I
>> can't cancel/delete it.
>>
>> My firend bought an Apple laptop. I helped him connect to his home
>> wireless network. He has a desktop with WXSP2 running and a printer
>> shared on the network that he uses for his windows laptop to print
>> to. I got the Apple to recognize the network, and printed 3 documents.
>> On the printer status window for the HP Officejet 5600 on the desktop
>> the document appears in the window with Owner "Guest", and the first
>> document under 'size' has something like 68K of 128K... Nothing else
>> happens, it never finishes downloading the file and never prints.
>>
>> Now it was late and I decided to leave it to figure out this weekend.
>> His wife calls today and says she can't print anything from the
>> desktop. So we open the printer window and cancel all documents. The
>> 2nd and 3rd disappear. The 1st one says deleting but never goes
>> away! It has the thing hung up and won't allow anything else to print.
>>
>> So, we try cancelling the document again via the menu bar and with the
>> right click. Unplug the printer, unplug the USB cable, reboot, it's
>> still there. I figure the print spooler in the background is hung
>> up. Go to printer advanced properties and try to disallow sharing the
>> printer, get an error message saying it's busy and can't cancel
>> sharing, come back later. Try and change the option for print spooled
>> documents first but again error message, can't change it while it's
>> busy. Next I try to just nuke it, delete the printer - says it's
>> deleting but nothing happens. Reboot to no avail. Try and install
>> the printer again, hoping to go around the hung one, but can't do that
>> - won't recognize the printer while it's busy.
>>
>> Next went to 3 finger ctrl-alt-del Task Manager and kill spoolsv.exe
>> process, thinking that would free it up - no luck. Boot into safe
>> mode - the printer doesn't even show up.
>>
>> I'm at a loss as to what to try next. I assume the print spooler is
>> trying to retrieve the rest of the print job and is hung and since
>> it's a system process won't let the user interrupt it's train of thougt.
>>
>> Any ideas out there? (except for what I've tried above) I'm afraid
>> I've jeopardized my friends marital bliss.
>
>
> After stopping spoolsv.exe you have to go to the default spool
> directory, c:\Windows\system32\spool\PRINTERS
>
> Delete every file found there and restart Windows
>
> Another post I found on the subject:
>
> 1) Open Services and stop and then start the print spooler.
>
> 2) At the command prompt run the following commands:
>
> NET STOP "Print Spooler"
> NET START "Print Spooler"
>
> After doing this refresh your printer window and all should be well.
>
I have had success with turning off everything, unplugging the printer
from its outlet, then replug it, and turn everything on again. And this
is with an HP printer on an HP pavilion. Doesn't happen often, though...

Bill
Back to top
NickH440
External


Since: May 03, 2009
Posts: 2



PostPosted: Sun May 03, 2009 3:10 am    Post subject: Re: Can't cancel document from print queue - printer hung [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Hey Guys,

I was searching the net and found this topic, it's crazy how it
resembles the problem I'm having

I have a HP pavilion with a HP Deskjet 3845 printer that's connected to
it via USB, the computer is connected to my router via ethernet. I have
a Macbook Pro with OSX and I'm trying to print to the deskjet printer.
When I print the jo shows up in the print queue on the PC, it says its
from a guest, and the size comes up as 64.0/447, status stays as
"printing" and it's impossible to cancel, I have to restart the computer
to cancel it.

Hopefully the original poster will comment if he's still around here.


--
NickH440
Back to top
Randem
External


Since: Jan 08, 2009
Posts: 45



PostPosted: Sun May 03, 2009 3:10 am    Post subject: Re: Can't cancel document from print queue - printer hung [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

That has been a Windows "feature" for years. You just have to cancel the job
and if it does not cancel properly you need to restart the computer to clear
the queue of that job.

--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
Disk Read Error Press Ctl+Alt+Del to Restart
http://www.randem.com/discus/messages/9402/9406.html?1236319938



"NickH440" wrote in message

>
> Hey Guys,
>
> I was searching the net and found this topic, it's crazy how it
> resembles the problem I'm having
>
> I have a HP pavilion with a HP Deskjet 3845 printer that's connected to
> it via USB, the computer is connected to my router via ethernet. I have
> a Macbook Pro with OSX and I'm trying to print to the deskjet printer.
> When I print the jo shows up in the print queue on the PC, it says its
> from a guest, and the size comes up as 64.0/447, status stays as
> "printing" and it's impossible to cancel, I have to restart the computer
> to cancel it.
>
> Hopefully the original poster will comment if he's still around here.
>
>
> --
> NickH440
Back to top
Nate Grossman
External


Since: May 02, 2009
Posts: 16



PostPosted: Sun May 03, 2009 11:19 am    Post subject: Re: Can't cancel document from print queue - printer hung [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

NickH440 wrote:

>Hopefully the original poster will comment if he's still around here.

You got lucky, because you posted some detail about your problem. In
the future, it would be smarter to start your own thread, rather than
to post to one that is over two years old.
Back to top
John John - MVP
External


Since: May 02, 2009
Posts: 116



PostPosted: Sun May 03, 2009 12:10 pm    Post subject: Re: Can't cancel document from print queue - printer hung [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Stop the Spooler service then delete all the files in the
C:\WINDOWS\system32\spool\PRINTERS directory and then restart the
Spooler service. If this is something that happens often you can create
a small batch file to automate the process.

John

NickH440 wrote:
> Hey Guys,
>
> I was searching the net and found this topic, it's crazy how it
> resembles the problem I'm having
>
> I have a HP pavilion with a HP Deskjet 3845 printer that's connected to
> it via USB, the computer is connected to my router via ethernet. I have
> a Macbook Pro with OSX and I'm trying to print to the deskjet printer.
> When I print the jo shows up in the print queue on the PC, it says its
> from a guest, and the size comes up as 64.0/447, status stays as
> "printing" and it's impossible to cancel, I have to restart the computer
> to cancel it.
>
> Hopefully the original poster will comment if he's still around here.
>
>
Back to top
NickH440
External


Since: May 03, 2009
Posts: 2



PostPosted: Sun May 03, 2009 3:10 pm    Post subject: Re: Can't cancel document from print queue - printer hung [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

OK, I know how to cancel the print job now, but this happens every time
I try and print from my Macbook Pro to the printer connected to the PC,
is there anyway to solve this?


--
NickH440
Back to top
HeyBub
External


Since: Mar 13, 2005
Posts: 707



PostPosted: Mon May 04, 2009 3:06 pm    Post subject: Re: Can't cancel document from print queue - printer hung [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

NickH440 wrote:
> OK, I know how to cancel the print job now, but this happens every
> time I try and print from my Macbook Pro to the printer connected to
> the PC, is there anyway to solve this?

Create the following batch file

@echo off
echo.
echo Purging the print queue . . .
net stop Spooler
echo Deleting all print jobs . . .
ping localhost -n 4 > nul
del /q %SystemRoot%\system32\spool\printers\*.*
net start Spooler
echo Done!
ping localhost -n 4 > nul


Put a link to it on your desktop.
Back to top
Elmo
External


Since: Feb 22, 2009
Posts: 120



PostPosted: Mon May 04, 2009 7:05 pm    Post subject: Re: Can't cancel document from print queue - printer hung [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

NickH440 wrote:
> OK, I know how to cancel the print job now, but this happens every time
> I try and print from my Macbook Pro to the printer connected to the PC,
> is there anyway to solve this?

Do you have drivers for that printer installed on the Mac? I believe
that with Windows machines it's necessary to have the drivers on each
machine.

--
Joe =o)
Back to top
Display posts from previous:   
Post new topic   General Reply to Topic (not reply to a specific post)    Forums Home -> General Discussion All times are: Eastern Time (US & Canada)
Page 1 of 1

 
You can post new topics in this forum
You can reply to topics in this forum
You can edit your posts in this forum
You can delete your posts in this forum
You can vote in polls in this forum