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XP hangs at "Loading Your Personal Settings"

 
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MerryWidow62
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Since: Jul 05, 2007
Posts: 1



PostPosted: Thu Jul 05, 2007 11:01 pm    Post subject: XP hangs at "Loading Your Personal Settings"
Archived from groups: microsoft>public>windowsxp>help_and_support (more info?)

I have two different type Dell machines in two different locations,
with no interface between the two, having the same problem that
started on or about June 20th. When I boot, the systems freeze at
'Loading Your Personal Settings'. I've let them sit for hours but
never proceed past that point. They're just dead in the water.

Both are running XP Pro SP2, running the same malware protection
(Corporate Sysmantec AV, Windows Defender and AVG), both are on a
router, and neither require login. Also, both allow me to remote in
and one is networked to another PC. They are two years apart in age.

I can get in via Safe Mode and have disabled everything in Startup
under msconfig but the systems still hang. I tried 'Last Known Good
Configuration' but that didn't work. I tried using earlier restore
points but no luck there. All virus scans come up clean. I even
spoke with Dell Gold Support and tried a few things with them but
nothing worked and the call is still open. Their suggestion was to
restore my Acronis backup mirror images but I'm not willing to give up
that easily.

The only reasonable conclusion I can see is that they both downloaded
some update that caused the problem because why would two unrelated
machines be having the same problem at the same time?

Can anyone give me any ideas as to possible problems? Even knowing
where to look would be a start. And, as you can tell, I'm non-tech
but know enough not to start changing settings without knowing what
I'm doing (i.e. I know just enough to be paranoid)!

My Many Thanks!
Karen
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Patrick Keenan
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Since: Feb 02, 2005
Posts: 1766



PostPosted: Thu Jul 05, 2007 11:01 pm    Post subject: Re: XP hangs at "Loading Your Personal Settings" [Login to view extended thread Info.]
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"MerryWidow62" wrote in message

>I have two different type Dell machines in two different locations,
> with no interface between the two, having the same problem that
> started on or about June 20th. When I boot, the systems freeze at
> 'Loading Your Personal Settings'. I've let them sit for hours but
> never proceed past that point. They're just dead in the water.
>
> Both are running XP Pro SP2, running the same malware protection
> (Corporate Sysmantec AV, Windows Defender and AVG), both are on a
> router, and neither require login. Also, both allow me to remote in
> and one is networked to another PC. They are two years apart in age.
>
> I can get in via Safe Mode and have disabled everything in Startup
> under msconfig but the systems still hang. I tried 'Last Known Good
> Configuration' but that didn't work. I tried using earlier restore
> points but no luck there. All virus scans come up clean. I even
> spoke with Dell Gold Support and tried a few things with them but
> nothing worked and the call is still open. Their suggestion was to
> restore my Acronis backup mirror images but I'm not willing to give up
> that easily.
>
> The only reasonable conclusion I can see is that they both downloaded
> some update that caused the problem because why would two unrelated
> machines be having the same problem at the same time?
>
> Can anyone give me any ideas as to possible problems? Even knowing
> where to look would be a start. And, as you can tell, I'm non-tech
> but know enough not to start changing settings without knowing what
> I'm doing (i.e. I know just enough to be paranoid)!
>
> My Many Thanks!
> Karen

If you can get in to an admin level account in Safe Mode, create a new
account and try logging into that in regular mode. If you can get in,
consider that the old profile may be corrupt, and migrate the settings and
documents to the new account.

HTH
-pk
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user514
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Since: Oct 31, 2004
Posts: 2712



PostPosted: Thu Jul 05, 2007 11:33 pm    Post subject: Re: XP hangs at "Loading Your Personal Settings" [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

MerryWidow62 wrote:

> I have two different type Dell machines in two different locations,
> with no interface between the two, having the same problem that
> started on or about June 20th. When I boot, the systems freeze at
> 'Loading Your Personal Settings'. I've let them sit for hours but
> never proceed past that point. They're just dead in the water.

Is your Pagefile too small or have no Pagefile? If it is then read the
following KB article.

Error Message: Your System Has No Paging File, or the Paging File Is
Too Small
http://support.microsoft.com/kb/315270

Other Possibility:

Windows XP Welcome Screen Appears to Stop Responding (Hang) During Logon
http://support.microsoft.com/kb/816873

<snip>

> The only reasonable conclusion I can see is that they both downloaded
> some update that caused the problem because why would two unrelated
> machines be having the same problem at the same time?

Have you tried a System Restore Point before the problem occured?

How to restore the operating system to a previous state in Windows XP
http://support.microsoft.com/kb/306084


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William Crawford
MS-MVP Windows Shell/User
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Saldric
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Since: Jul 12, 2007
Posts: 1



PostPosted: Fri Jul 13, 2007 2:57 am    Post subject: Re: XP hangs at "Loading Your Personal Settings" [Login to view extended thread Info.]
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Did you ever find a resolution to this issue?

I am having the same problem on an HP Desktop running Windows XP Home.

The PC gets to the Welcome screen and then to "Loading your personal
settings..." and then hangs. All HDD activity ceases (or at least the
light stops blinking).

The PC will boot OK in safe mode, with or without networking.

I have tried:
- Turning off all startup entries (using Autoruns), same behavior
- Logging in using another profile, same behavior
- Using System Restore, going back as far as 4-5 restore points, same
behavior
- Turning off the welcome screen and Autologin, the machine then hangs
as soon as I try to log in. (with no error message)

I'm still running some virus/malware scans under ubcd4win, but have
found nothing so far.

Any suggestions?


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user514
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Since: Oct 31, 2004
Posts: 2712



PostPosted: Fri Jul 13, 2007 2:57 am    Post subject: Re: XP hangs at "Loading Your Personal Settings" [Login to view extended thread Info.]
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Saldric wrote:

>
> Did you ever find a resolution to this issue?
>
> I am having the same problem on an HP Desktop running Windows XP Home.
>
> The PC gets to the Welcome screen and then to "Loading your personal
> settings..." and then hangs. All HDD activity ceases (or at least
> the light stops blinking).
>
> The PC will boot OK in safe mode, with or without networking.
>
> I have tried:
> - Turning off all startup entries (using Autoruns), same behavior
> - Logging in using another profile, same behavior
> - Using System Restore, going back as far as 4-5 restore points, same
> behavior
> - Turning off the welcome screen and Autologin, the machine then hangs
> as soon as I try to log in. (with no error message)
>
> I'm still running some virus/malware scans under ubcd4win, but have
> found nothing so far.
>
> Any suggestions?

Hi Saldric,

Have you tried creating a new user account and see if this issue still
occurs?

How to create and configure user accounts in Windows XP
http://support.microsoft.com/kb/279783

If the issue does *not* occur in the /newly/ created account then I
would say your user account profile is damaged (corrupted). You can
copy the data from the corrupted account using the following method.

How to copy data from a corrupted user profile to a new profile
http://support.microsoft.com/kb/811151


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William Crawford
MS-MVP Windows Shell/User
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Saldric
External


Since: Jul 24, 2007
Posts: 1



PostPosted: Tue Jul 24, 2007 6:18 am    Post subject: Re: XP hangs at "Loading Your Personal Settings" [Login to view extended thread Info.]
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I knew I had forgotten something...

I meant to post back to this thread after I found the problem...and
forgot.

In hopes that it will help others:

I did try using a different user account, though I did not create a new
account. After much hair-pulling and intensive web-searching (thanks,
Google!) I found an obscure reference to this problem occurring when
some part (no idea which) of AVG antivirus (or in this case AVG
antimalware) becomes corrupted.

Uninstalling and reinstalling AVG from Safe Mode fixed everything.

It was an easy fix, but figuring it out was totally mind-bending.

Thanks for the reply WTC!


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KCvale
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Since: Mar 13, 2009
Posts: 1



PostPosted: Fri Mar 13, 2009 6:10 pm    Post subject: Re: XP hangs at "Loading Your Personal Settings" [Login to view extended thread Info.]
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Hi guys, I'm new here, nice site.
This is a similar problem so I figured I'd use this thread.

XP Pro desktop box with Norton Antivirus
The guy was cruising along and Norton popped up with a message saying
it found a threat (background scan I would guess, but it could have been
live).

He clicked to "remove threat", Norton said it did and that he should
re-boot.

He did, and now when it gets to the "loading personal settings" and it
starts the login music it goes into an endless loop.

It has the "loading personal settings" box, then it flashes a another
pop-up and goes back to "loading personal settings" and restarts the
login jingle.

This happens in every mode including Safe Mode.
No Alt-Ctrl-Del to see whats running, no window functions at all.

I did an XP Re-Install/Repair and the problem is still there, so I
assume his profile is pooched, most likely do to the Norton repair.

Now here is the hard part...
I disabled the login screen via:

1.Click Start and Run
2.Type "Control Userpasswords2" and press enter.
3.Uncheck the box for "Users must enter a user name and password to use
this computer."
4.Click Apply and Ok.

That means I can't select another user, nor can I create one.

I pulled the drive and put it on my machine, ran the normal scans
(anti-virus, spybot S&D, Ad-Aware) and found nothing of consequence so I
figure I need to either find the file to edit the "show/Don't show"
login screen so I can give another login a try with another user, or
edit the default users "startup programs" file and remove everything but
the basics.

After 20 years you'd think I'd know how to do this at the drive level
but I don't.
It's tricky because the machine itself won't come up to any function.
Anyone know what files on his drive I need to edit to give it another
try?

Thanks guys.
'KCvale' (http://KCvale.com)


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KCvale
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Since: Mar 15, 2009
Posts: 1



PostPosted: Sun Mar 15, 2009 8:10 pm    Post subject: Re: XP hangs at "Loading Your Personal Settings" [Login to view extended thread Info.]
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Not a very busy site I guess.
I'll check elsewhere.
Thanks anyway.


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KCvale
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Ron Badour
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Since: Jan 19, 2009
Posts: 29



PostPosted: Mon Mar 16, 2009 12:22 am    Post subject: Re: XP hangs at "Loading Your Personal Settings" [Login to view extended thread Info.]
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Using somebody else's thread made it appear that you were answering a
question and that may account for nobody replying. And, this is a very
busy site.

I have had great luck with: Anti-Malware 1.33, which can be downloaded from
here:

http://www.download.com/Malwarebytes-Anti-Malware/3000-18510_4-10804572.html?part=dl-10804572&subj=dl&tag=button&cdlPid=10997763

Install it on your machine and give that drive another scan. I worked on a
PC this weekend that had the same symptoms and after removing 400+
infections, it worked fine.

--
Regards

Ron Badour
MS MVP
Windows Desktop Experience


"KCvale" wrote in message

>
> Not a very busy site I guess.
> I'll check elsewhere.
> Thanks anyway.
>
>
> --
> KCvale
> ------------------------------------------------------------------------
> KCvale's Profile: http://domain_deleted/members/kcvale.htm
> View this thread: http://domain_deleted/windows-xp-support/778269.htm
>
> http://domain_deleted
>
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KCvale
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Since: Mar 16, 2009
Posts: 1



PostPosted: Mon Mar 16, 2009 5:10 pm    Post subject: Re: XP hangs at "Loading Your Personal Settings" [Login to view extended thread Info.]
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Ron Badour;4301996 Wrote:
> Using somebody else's thread made it appear that you were answering a
> question and that may account for nobody replying. That makes sense. I do that on my own sites from time to time.
I just figured it was related so I resurrected an old topic ;-}

The machine in question was running updated Norton in background and
warned of a threat, he clicked to remove it, and now as soon as Personal
Settings load on startup it goes to Logging Off.

I scanned the drive on my box with McAfee, Spybot S&D, and AdAware and
found nothing of consequence and the problem remains.

I'm going to load Norton 2007 on my box and scan it with that, but in
the mean time, any ideas what I can edit on the customer drive hooked to
my box to change the user?


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KCvale
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Since: Mar 17, 2009
Posts: 1



PostPosted: Tue Mar 17, 2009 12:10 am    Post subject: Re: XP hangs at "Loading Your Personal Settings" [Login to view extended thread Info.]
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My Norton is XP and my current box is Vista so I loaded AVG (newest)
It found these on customers drive and removed them:

"F:\Program Files\Ares\Ares.exe";"Trojan horse SHeur.BUVB"
"F:\WINDOWS\system32\svchostw.exe";"Trojan horse Generic13.AAU"

Still no go.


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Loadingscreen
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Since: May 17, 2009
Posts: 1



PostPosted: Sun May 17, 2009 7:10 am    Post subject: Re: XP hangs at "Loading Your Personal Settings" [Login to view extended thread Info.]
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My solution was to press Ctrl + Alt + Del at the screen. You bring up
the task manager then start ending processes.

Hope this helps.


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Infrin
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Since: Mar 25, 2010
Posts: 1



PostPosted: Thu Mar 25, 2010 5:34 pm    Post subject: Re: XP hangs at "Loading Your Personal Settings" [Login to view extended thread Info.]
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Guys,

Just to let you know, I work in an Active Directory environment and we
receive this error all the time. The only similarities that we have that
has been posted on this in the past is that we have Symantec Endpoint
Protection. The way we resolve this is by logging in as the local
administrator. We have tried other various methods (that might sometimes
work) like gpupdate /force /boot but most of the time just logging in as
local administrator works the best.


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