Sign In problem with MSN Messenger 7.5 (Build 7.5.0311)

AltonLacruz · External Since: Oct 30, 2005 Posts: 3

I cannot sign in on MSN messenger 7.5 after doing an upgrade of
aforementioned application.
I signed on early in the morning to MSN Messenger 7.5 and got a pop-up
indicating that there was newer version. I proceeded in updating my version
and since than I am not able to sign in.
I am told I either have no internet connection (wrong! I am connected!) or
it is my firewall blocking it (error code 81000306). I use Norton Internet
Security and the firewall setting for MSN messenger says Permit All!

By troubleshooting my MSN Messenger by going to the menu option:
Tools>Options> Connection, I get the message: "You are currently NOT
connected to .NET Messenger Service"
I checked the Service Status on the sign on screen and get the message " All
systems are stable and running".
I also started the MSN Messenger Troublesooter and get the message: "Default
gateway appears to be offline".

I hope someone can help me sort this out! Thanks.

PS I have also noticed that I cannot sign in on MSN explorer. Internet
explorer works fine, but the sign in screen on msn explorer just stays
permanently on the flying butterfly, and after a while I get the message
that I cannot sign in and have to check my internet connection etc...

Jonathan Kay MVP · External Since: May 27, 2004 Posts: 2648

Greetings,

Norton may just not be recognizing the new version. Remove it from the Program Control List
and then readd it by using the Add dialog.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"AltonLacruz" <AltonLacruz.TakeThisOut@discussions.microsoft.com> wrote in message
news:8CFB1B23-9EBD-48AE-A8A4-A2C8625C7DEE@microsoft.com...
>I cannot sign in on MSN messenger 7.5 after doing an upgrade of
> aforementioned application.
> I signed on early in the morning to MSN Messenger 7.5 and got a pop-up
> indicating that there was newer version. I proceeded in updating my version
> and since than I am not able to sign in.
> I am told I either have no internet connection (wrong! I am connected!) or
> it is my firewall blocking it (error code 81000306). I use Norton Internet
> Security and the firewall setting for MSN messenger says Permit All!
>
> By troubleshooting my MSN Messenger by going to the menu option:
> Tools>Options> Connection, I get the message: "You are currently NOT
> connected to .NET Messenger Service"
> I checked the Service Status on the sign on screen and get the message " All
> systems are stable and running".
> I also started the MSN Messenger Troublesooter and get the message: "Default
> gateway appears to be offline".
>
> I hope someone can help me sort this out! Thanks.
>
> PS I have also noticed that I cannot sign in on MSN explorer. Internet
> explorer works fine, but the sign in screen on msn explorer just stays
> permanently on the flying butterfly, and after a while I get the message
> that I cannot sign in and have to check my internet connection etc...
>

AltonLacruz · External Since: Oct 30, 2005 Posts: 3

Thanks for you prompt rresponse, however I am not sure of understanding your
explanation:
You want me to go in Control Panel> Add/Remove Programs; than remove the msn
application and than reinstall it?

If not could you please explain me what you meant?

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> Norton may just not be recognizing the new version. Remove it from the Program Control List
> and then readd it by using the Add dialog.
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "AltonLacruz" <AltonLacruz.RemoveThis@discussions.microsoft.com> wrote in message
> news:8CFB1B23-9EBD-48AE-A8A4-A2C8625C7DEE@microsoft.com...
> >I cannot sign in on MSN messenger 7.5 after doing an upgrade of
> > aforementioned application.
> > I signed on early in the morning to MSN Messenger 7.5 and got a pop-up
> > indicating that there was newer version. I proceeded in updating my version
> > and since than I am not able to sign in.
> > I am told I either have no internet connection (wrong! I am connected!) or
> > it is my firewall blocking it (error code 81000306). I use Norton Internet
> > Security and the firewall setting for MSN messenger says Permit All!
> >
> > By troubleshooting my MSN Messenger by going to the menu option:
> > Tools>Options> Connection, I get the message: "You are currently NOT
> > connected to .NET Messenger Service"
> > I checked the Service Status on the sign on screen and get the message " All
> > systems are stable and running".
> > I also started the MSN Messenger Troublesooter and get the message: "Default
> > gateway appears to be offline".
> >
> > I hope someone can help me sort this out! Thanks.
> >
> > PS I have also noticed that I cannot sign in on MSN explorer. Internet
> > explorer works fine, but the sign in screen on msn explorer just stays
> > permanently on the flying butterfly, and after a while I get the message
> > that I cannot sign in and have to check my internet connection etc...
> >
>
>
>

Jonathan Kay MVP · External Since: May 27, 2004 Posts: 2648

Hi,

No, within the Norton Internet Security Firewall, you will find a Program Control List which
lists the Programs that the firewall is allowing or blocking. More specifically this can
usually be found by double-clicking the Norton icon in the notification area and clicking the
Configure button, and then Programs.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"AltonLacruz" <AltonLacruz.DeleteThis@discussions.microsoft.com> wrote in message
news:AB754055-FDB9-4808-A7D8-02324A298CAD@microsoft.com...
> Thanks for you prompt rresponse, however I am not sure of understanding your
> explanation:
> You want me to go in Control Panel> Add/Remove Programs; than remove the msn
> application and than reinstall it?
>
> If not could you please explain me what you meant?
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings,
>>
>> Norton may just not be recognizing the new version. Remove it from the Program Control
>> List
>> and then readd it by using the Add dialog.
>> ____________________________________________
>> Jonathan Kay
>> Microsoft MVP - Windows Messenger/MSN Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>>
>> "AltonLacruz" <AltonLacruz.DeleteThis@discussions.microsoft.com> wrote in message
>> news:8CFB1B23-9EBD-48AE-A8A4-A2C8625C7DEE@microsoft.com...
>> >I cannot sign in on MSN messenger 7.5 after doing an upgrade of
>> > aforementioned application.
>> > I signed on early in the morning to MSN Messenger 7.5 and got a pop-up
>> > indicating that there was newer version. I proceeded in updating my version
>> > and since than I am not able to sign in.
>> > I am told I either have no internet connection (wrong! I am connected!) or
>> > it is my firewall blocking it (error code 81000306). I use Norton Internet
>> > Security and the firewall setting for MSN messenger says Permit All!
>> >
>> > By troubleshooting my MSN Messenger by going to the menu option:
>> > Tools>Options> Connection, I get the message: "You are currently NOT
>> > connected to .NET Messenger Service"
>> > I checked the Service Status on the sign on screen and get the message " All
>> > systems are stable and running".
>> > I also started the MSN Messenger Troublesooter and get the message: "Default
>> > gateway appears to be offline".
>> >
>> > I hope someone can help me sort this out! Thanks.
>> >
>> > PS I have also noticed that I cannot sign in on MSN explorer. Internet
>> > explorer works fine, but the sign in screen on msn explorer just stays
>> > permanently on the flying butterfly, and after a while I get the message
>> > that I cannot sign in and have to check my internet connection etc...
>> >
>>
>>
>>

Francisco Lopez · External Since: Nov 07, 2005 Posts: 1

I've been having for three weeks the same problem, I use the Windows
firewall.

When this started I noticed that some days I can use some file sharing
programs, but IE and Messenger and other programs I use for trading FX
using port 80 will not work, and MSN Messenger give me the same errors
Alton have and when IE works the other programs will not, however, Skype and
Yahoo Messenger have no problem.

"Jonathan Kay [MVP]" <msnewsreplies.DeleteThis@jonathankay.com> wrote in message
news:OQ0YWFm3FHA.268@TK2MSFTNGP10.phx.gbl...
> Hi,
>
> No, within the Norton Internet Security Firewall, you will find a Program
> Control List which lists the Programs that the firewall is allowing or
> blocking. More specifically this can usually be found by double-clicking
> the Norton icon in the notification area and clicking the Configure
> button, and then Programs.
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "AltonLacruz" <AltonLacruz.DeleteThis@discussions.microsoft.com> wrote in message
> news:AB754055-FDB9-4808-A7D8-02324A298CAD@microsoft.com...
>> Thanks for you prompt rresponse, however I am not sure of understanding
>> your
>> explanation:
>> You want me to go in Control Panel> Add/Remove Programs; than remove the
>> msn
>> application and than reinstall it?
>>
>> If not could you please explain me what you meant?
>>
>> "Jonathan Kay [MVP]" wrote:
>>
>>> Greetings,
>>>
>>> Norton may just not be recognizing the new version. Remove it from the
>>> Program Control List
>>> and then readd it by using the Add dialog.
>>> ____________________________________________
>>> Jonathan Kay
>>> Microsoft MVP - Windows Messenger/MSN Messenger
>>> Associate Expert
>>> http://www.microsoft.com/windowsxp/expertzone/
>>> Messenger Resources - http://messenger.jonathankay.com
>>> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
>>> You *must* contact me for redistribution rights.
>>>
>>> "AltonLacruz" <AltonLacruz.DeleteThis@discussions.microsoft.com> wrote in message
>>> news:8CFB1B23-9EBD-48AE-A8A4-A2C8625C7DEE@microsoft.com...
>>> >I cannot sign in on MSN messenger 7.5 after doing an upgrade of
>>> > aforementioned application.
>>> > I signed on early in the morning to MSN Messenger 7.5 and got a pop-up
>>> > indicating that there was newer version. I proceeded in updating my
>>> > version
>>> > and since than I am not able to sign in.
>>> > I am told I either have no internet connection (wrong! I am
>>> > connected!) or
>>> > it is my firewall blocking it (error code 81000306). I use Norton
>>> > Internet
>>> > Security and the firewall setting for MSN messenger says Permit All!
>>> >
>>> > By troubleshooting my MSN Messenger by going to the menu option:
>>> > Tools>Options> Connection, I get the message: "You are currently NOT
>>> > connected to .NET Messenger Service"
>>> > I checked the Service Status on the sign on screen and get the message
>>> > " All
>>> > systems are stable and running".
>>> > I also started the MSN Messenger Troublesooter and get the message:
>>> > "Default
>>> > gateway appears to be offline".
>>> >
>>> > I hope someone can help me sort this out! Thanks.
>>> >
>>> > PS I have also noticed that I cannot sign in on MSN explorer. Internet
>>> > explorer works fine, but the sign in screen on msn explorer just stays
>>> > permanently on the flying butterfly, and after a while I get the
>>> > message
>>> > that I cannot sign in and have to check my internet connection etc...
>>> >
>>>
>>>
>>>
>
>

Jonathan Kay MVP · External Since: May 27, 2004 Posts: 2648

Hi,

The Windows Firewall can't block Messenger as it only blocks incoming connections whereas
Messenger (to at least connect and chat) requires only outgoing connections.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"Francisco Lopez" <franciscolopezresearch DeleteThis @yahoo.com> wrote in message
news:11mtraroblbnuf8@corp.supernews.com...
> I've been having for three weeks the same problem, I use the Windows firewall.
>
> When this started I noticed that some days I can use some file sharing programs, but IE
> and Messenger and other programs I use for trading FX using port 80 will not work, and MSN
> Messenger give me the same errors Alton have and when IE works the other programs will not,
> however, Skype and Yahoo Messenger have no problem.
>
>
> "Jonathan Kay [MVP]" <msnewsreplies DeleteThis @jonathankay.com> wrote in message
> news:OQ0YWFm3FHA.268@TK2MSFTNGP10.phx.gbl...
>> Hi,
>>
>> No, within the Norton Internet Security Firewall, you will find a Program Control List
>> which lists the Programs that the firewall is allowing or blocking. More specifically
>> this can usually be found by double-clicking the Norton icon in the notification area and
>> clicking the Configure button, and then Programs.
>> ____________________________________________
>> Jonathan Kay
>> Microsoft MVP - Windows Messenger/MSN Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>>
>> "AltonLacruz" <AltonLacruz DeleteThis @discussions.microsoft.com> wrote in message
>> news:AB754055-FDB9-4808-A7D8-02324A298CAD@microsoft.com...
>>> Thanks for you prompt rresponse, however I am not sure of understanding your
>>> explanation:
>>> You want me to go in Control Panel> Add/Remove Programs; than remove the msn
>>> application and than reinstall it?
>>>
>>> If not could you please explain me what you meant?
>>>
>>> "Jonathan Kay [MVP]" wrote:
>>>
>>>> Greetings,
>>>>
>>>> Norton may just not be recognizing the new version. Remove it from the Program Control
>>>> List
>>>> and then readd it by using the Add dialog.
>>>> ____________________________________________
>>>> Jonathan Kay
>>>> Microsoft MVP - Windows Messenger/MSN Messenger
>>>> Associate Expert
>>>> http://www.microsoft.com/windowsxp/expertzone/
>>>> Messenger Resources - http://messenger.jonathankay.com
>>>> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
>>>> You *must* contact me for redistribution rights.
>>>>
>>>> "AltonLacruz" <AltonLacruz DeleteThis @discussions.microsoft.com> wrote in message
>>>> news:8CFB1B23-9EBD-48AE-A8A4-A2C8625C7DEE@microsoft.com...
>>>> >I cannot sign in on MSN messenger 7.5 after doing an upgrade of
>>>> > aforementioned application.
>>>> > I signed on early in the morning to MSN Messenger 7.5 and got a pop-up
>>>> > indicating that there was newer version. I proceeded in updating my version
>>>> > and since than I am not able to sign in.
>>>> > I am told I either have no internet connection (wrong! I am connected!) or
>>>> > it is my firewall blocking it (error code 81000306). I use Norton Internet
>>>> > Security and the firewall setting for MSN messenger says Permit All!
>>>> >
>>>> > By troubleshooting my MSN Messenger by going to the menu option:
>>>> > Tools>Options> Connection, I get the message: "You are currently NOT
>>>> > connected to .NET Messenger Service"
>>>> > I checked the Service Status on the sign on screen and get the message " All
>>>> > systems are stable and running".
>>>> > I also started the MSN Messenger Troublesooter and get the message: "Default
>>>> > gateway appears to be offline".
>>>> >
>>>> > I hope someone can help me sort this out! Thanks.
>>>> >
>>>> > PS I have also noticed that I cannot sign in on MSN explorer. Internet
>>>> > explorer works fine, but the sign in screen on msn explorer just stays
>>>> > permanently on the flying butterfly, and after a while I get the message
>>>> > that I cannot sign in and have to check my internet connection etc...
>>>> >
>>>>
>>>>
>>>>
>>
>>
>
>

User: inactive Posts:

can you help me with msn problem????

cougarventra · Joined: Jan 28, 2007 Posts: 1

Hi, i am facing the same problem as AltonLacruz, only i did not upgrade my msn.

My problem is, after installing any anti virus program, MSN would not allow me to log in. My internet explorer will not be able to load any webpages too.
I tried troubleshooting my MSN.. It says "You are currently NOT
connected to .NET Messenger Service" and "Default
gateway appears to be offline".

Problem is resolved after i uninstall my anti virus software. I suspect it has got to do with my settings.

recently i just bought Symantec AntiVirus Coporate edition. It is expensive and i face the same problem when i install it into my laptop.

please advice. =)

Luke · External Since: Apr 23, 2006 Posts: 35

im ususing windows 7 with windows firewall disabled and NO other applications
installed excpet WD diagnostics

i have a smoothwall router

when i try to log into live msgr, i get the message saying that the service
is temp unavalible, i click the troubleshoot button and a window pops up and
tells me the gateway appears to be offline..

any ideas??

"Jonathan Kay [MVP]" wrote:

> Hi,
>
> The Windows Firewall can't block Messenger as it only blocks incoming connections whereas
> Messenger (to at least connect and chat) requires only outgoing connections.
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "Francisco Lopez" <franciscolopezresearch DeleteThis @yahoo.com> wrote in message
> news:11mtraroblbnuf8@corp.supernews.com...
> > I've been having for three weeks the same problem, I use the Windows firewall.
> >
> > When this started I noticed that some days I can use some file sharing programs, but IE
> > and Messenger and other programs I use for trading FX using port 80 will not work, and MSN
> > Messenger give me the same errors Alton have and when IE works the other programs will not,
> > however, Skype and Yahoo Messenger have no problem.
> >
> >
> > "Jonathan Kay [MVP]" <msnewsreplies DeleteThis @jonathankay.com> wrote in message
> > news:OQ0YWFm3FHA.268@TK2MSFTNGP10.phx.gbl...
> >> Hi,
> >>
> >> No, within the Norton Internet Security Firewall, you will find a Program Control List
> >> which lists the Programs that the firewall is allowing or blocking. More specifically
> >> this can usually be found by double-clicking the Norton icon in the notification area and
> >> clicking the Configure button, and then Programs.
> >> ____________________________________________
> >> Jonathan Kay
> >> Microsoft MVP - Windows Messenger/MSN Messenger
> >> Associate Expert
> >> http://www.microsoft.com/windowsxp/expertzone/
> >> Messenger Resources - http://messenger.jonathankay.com
> >> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
> >> You *must* contact me for redistribution rights.
> >>
> >> "AltonLacruz" <AltonLacruz DeleteThis @discussions.microsoft.com> wrote in message
> >> news:AB754055-FDB9-4808-A7D8-02324A298CAD@microsoft.com...
> >>> Thanks for you prompt rresponse, however I am not sure of understanding your
> >>> explanation:
> >>> You want me to go in Control Panel> Add/Remove Programs; than remove the msn
> >>> application and than reinstall it?
> >>>
> >>> If not could you please explain me what you meant?
> >>>
> >>> "Jonathan Kay [MVP]" wrote:
> >>>
> >>>> Greetings,
> >>>>
> >>>> Norton may just not be recognizing the new version. Remove it from the Program Control
> >>>> List
> >>>> and then readd it by using the Add dialog.
> >>>> ____________________________________________
> >>>> Jonathan Kay
> >>>> Microsoft MVP - Windows Messenger/MSN Messenger
> >>>> Associate Expert
> >>>> http://www.microsoft.com/windowsxp/expertzone/
> >>>> Messenger Resources - http://messenger.jonathankay.com
> >>>> All posts unless otherwise specified are (c) 2005 Jonathan Kay.
> >>>> You *must* contact me for redistribution rights.
> >>>>
> >>>> "AltonLacruz" <AltonLacruz DeleteThis @discussions.microsoft.com> wrote in message
> >>>> news:8CFB1B23-9EBD-48AE-A8A4-A2C8625C7DEE@microsoft.com...
> >>>> >I cannot sign in on MSN messenger 7.5 after doing an upgrade of
> >>>> > aforementioned application.
> >>>> > I signed on early in the morning to MSN Messenger 7.5 and got a pop-up
> >>>> > indicating that there was newer version. I proceeded in updating my version
> >>>> > and since than I am not able to sign in.
> >>>> > I am told I either have no internet connection (wrong! I am connected!) or
> >>>> > it is my firewall blocking it (error code 81000306). I use Norton Internet
> >>>> > Security and the firewall setting for MSN messenger says Permit All!
> >>>> >
> >>>> > By troubleshooting my MSN Messenger by going to the menu option:
> >>>> > Tools>Options> Connection, I get the message: "You are currently NOT
> >>>> > connected to .NET Messenger Service"
> >>>> > I checked the Service Status on the sign on screen and get the message " All
> >>>> > systems are stable and running".
> >>>> > I also started the MSN Messenger Troublesooter and get the message: "Default
> >>>> > gateway appears to be offline".
> >>>> >
> >>>> > I hope someone can help me sort this out! Thanks.
> >>>> >
> >>>> > PS I have also noticed that I cannot sign in on MSN explorer. Internet
> >>>> > explorer works fine, but the sign in screen on msn explorer just stays
> >>>> > permanently on the flying butterfly, and after a while I get the message
> >>>> > that I cannot sign in and have to check my internet connection etc...
> >>>> >
> >>>>
> >>>>
> >>>>
> >>
> >>
> >
> >
>
>
>