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Secondary IDE Channel Not Functioning

 
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John
External


Since: Mar 04, 2007
Posts: 3



PostPosted: Fri Mar 16, 2007 8:00 am    Post subject: Secondary IDE Channel Not Functioning
Archived from groups: microsoft>public>windowsxp>hardware (more info?)

Hello,

I have a Dell Dimension 3000 running Windows XP Pro and recently
realized that my CD and DVD drives were not available via My Computer
anymore. They have power, but I cannot access them through the OS. A
check of the device manager shows only the following under IDE ATA/
ATAPI controllers:
- Intel(R) 82801EB Ultra ATA Storage Controllers
- Primary IDE Channel

There is no Secondary IDE Channel. I tried uninstalling both the
Primary IDE Channel and the Storage Controllers entries in device
manager. When doing this, upon reboot, the system adds all of the
devices back, including the Secondary IDE Channel. However, the
Secondary Channel has a yellow exclamation point on it, and the system
says it has to reboot in order to complete the installation of the
hardware.

When checking the properties of the Secondary Channel at this point,
it indicates that "This device cannot start. Code 10". If I continue
with the hardware installation and let the system reboot, I'm right
back where I started, the Secondary Channel is no longer visible.

Can anyone point me in the right direction for resolving this issue?
Thanks.

John
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Justin Brown - SYNACS
External


Since: Nov 17, 2006
Posts: 60



PostPosted: Fri Mar 16, 2007 11:06 am    Post subject: Re: Secondary IDE Channel Not Functioning [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

On Mar 16, 5:00 am, "John" wrote:
> Hello,
>
> I have a Dell Dimension 3000 running Windows XP Pro and recently
> realized that my CD and DVD drives were not available via My Computer
> anymore. They have power, but I cannot access them through the OS. A
> check of the device manager shows only the following under IDE ATA/
> ATAPI controllers:
> - Intel(R) 82801EB Ultra ATA Storage Controllers
> - Primary IDE Channel
>
> There is no Secondary IDE Channel. I tried uninstalling both the
> Primary IDE Channel and the Storage Controllers entries in device
> manager. When doing this, upon reboot, the system adds all of the
> devices back, including the Secondary IDE Channel. However, the
> Secondary Channel has a yellow exclamation point on it, and the system
> says it has to reboot in order to complete the installation of the
> hardware.
>
> When checking the properties of the Secondary Channel at this point,
> it indicates that "This device cannot start. Code 10". If I continue
> with the hardware installation and let the system reboot, I'm right
> back where I started, the Secondary Channel is no longer visible.
>
> Can anyone point me in the right direction for resolving this issue?
> Thanks.
>
> John

Check the BIOS to see whether your Secondary IDE channel is disabled
(or disabled-able). If that's not a part of your issue, then for the
heck of it you could try a Windows System Restore (%SystemRoot%
\system32\restore\rstrui.exe) back to a time when the controller was
functioning. Of course, that only helps if it's a software issue.

HTH,
Justin
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Andrew E.
External


Since: Aug 13, 2004
Posts: 3633



PostPosted: Sat Mar 17, 2007 3:21 am    Post subject: RE: Secondary IDE Channel Not Functioning [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Depending on the intel chipset,850 chipsets and earlier use intel application
accelerator v2.3 For the IDE controller(s) drivers.If later chipset,use
windows
drivers.1st,install intel chipset installation utility from intel,get the
utility that
matches the chipset (not always the latest).Get thier chipset i.d. utility
also if
unsure...

"John" wrote:

> Hello,
>
> I have a Dell Dimension 3000 running Windows XP Pro and recently
> realized that my CD and DVD drives were not available via My Computer
> anymore. They have power, but I cannot access them through the OS. A
> check of the device manager shows only the following under IDE ATA/
> ATAPI controllers:
> - Intel(R) 82801EB Ultra ATA Storage Controllers
> - Primary IDE Channel
>
> There is no Secondary IDE Channel. I tried uninstalling both the
> Primary IDE Channel and the Storage Controllers entries in device
> manager. When doing this, upon reboot, the system adds all of the
> devices back, including the Secondary IDE Channel. However, the
> Secondary Channel has a yellow exclamation point on it, and the system
> says it has to reboot in order to complete the installation of the
> hardware.
>
> When checking the properties of the Secondary Channel at this point,
> it indicates that "This device cannot start. Code 10". If I continue
> with the hardware installation and let the system reboot, I'm right
> back where I started, the Secondary Channel is no longer visible.
>
> Can anyone point me in the right direction for resolving this issue?
> Thanks.
>
> John
>
>
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John
External


Since: Mar 04, 2007
Posts: 3



PostPosted: Mon Mar 19, 2007 7:53 pm    Post subject: Re: Secondary IDE Channel Not Functioning [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

On Mar 16, 10:06 am, "Justin Brown - SYNACS"
wrote:
> On Mar 16, 5:00 am, "John" wrote:
>
>
>
>
>
> > Hello,
>
> > I have a Dell Dimension 3000 running Windows XP Pro and recently
> > realized that my CD and DVD drives were not available via My Computer
> > anymore. They have power, but I cannot access them through the OS. A
> > check of the device manager shows only the following under IDE ATA/
> > ATAPI controllers:
> > - Intel(R) 82801EB Ultra ATA Storage Controllers
> > - Primary IDE Channel
>
> > There is noSecondary IDE Channel. I tried uninstalling both the
> > Primary IDE Channel and the Storage Controllers entries in device
> > manager. When doing this, upon reboot, the system adds all of the
> > devices back, including theSecondary IDE Channel. However, the
> > Secondary Channel has a yellow exclamation point on it, and the system
> > says it has to reboot in order to complete the installation of the
> > hardware.
>
> > When checking the properties of the Secondary Channel at this point,
> > it indicates that "Thisdevice cannot start. Code 10". If I continue
> > with the hardware installation and let the system reboot, I'm right
> > back where I started, the Secondary Channel is no longer visible.
>
> > Can anyone point me in the right direction for resolving this issue?
> > Thanks.
>
> > John
>
> Check the BIOS to see whether yourSecondary IDE channelis disabled
> (or disabled-able). If that's not a part of your issue, then for the
> heck of it you could try a Windows System Restore (%SystemRoot%
> \system32\restore\rstrui.exe) back to a time when the controller was
> functioning. Of course, that only helps if it's a software issue.
>
> HTH,
> Justin- Hide quoted text -
>
> - Show quoted text -

Thanks. I did check the BIOS once and couldn't find anything related
to disabling the IDE channel. Also, I don't know how this would have
gotten tripped if it is set.

I would prefer not to do a System Restore if possible.

Thanks.
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Justin Brown - SYNACS
External


Since: Nov 17, 2006
Posts: 60



PostPosted: Mon Mar 19, 2007 8:53 pm    Post subject: Re: Secondary IDE Channel Not Functioning [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

On Mar 19, 3:53 pm, "John" wrote:
> On Mar 16, 10:06 am, "Justin Brown - SYNACS"
> wrote:
>
>
>
> > On Mar 16, 5:00 am, "John" wrote:
>
> > > Hello,
>
> > > I have a Dell Dimension 3000 running Windows XP Pro and recently
> > > realized that my CD and DVD drives were not available via My Computer
> > > anymore. They have power, but I cannot access them through the OS. A
> > > check of the device manager shows only the following under IDE ATA/
> > > ATAPI controllers:
> > > - Intel(R) 82801EB Ultra ATA Storage Controllers
> > > - Primary IDE Channel
>
> > > There is noSecondary IDE Channel. I tried uninstalling both the
> > > Primary IDE Channel and the Storage Controllers entries in device
> > > manager. When doing this, upon reboot, the system adds all of the
> > > devices back, including theSecondary IDE Channel. However, the
> > > Secondary Channel has a yellow exclamation point on it, and the system
> > > says it has to reboot in order to complete the installation of the
> > > hardware.
>
> > > When checking the properties of the Secondary Channel at this point,
> > > it indicates that "Thisdevice cannot start. Code 10". If I continue
> > > with the hardware installation and let the system reboot, I'm right
> > > back where I started, the Secondary Channel is no longer visible.
>
> > > Can anyone point me in the right direction for resolving this issue?
> > > Thanks.
>
> > > John
>
> > Check the BIOS to see whether yourSecondary IDE channelis disabled
> > (or disabled-able). If that's not a part of your issue, then for the
> > heck of it you could try a Windows System Restore (%SystemRoot%
> > \system32\restore\rstrui.exe) back to a time when the controller was
> > functioning. Of course, that only helps if it's a software issue.
>
> > HTH,
> > Justin- Hide quoted text -
>
> > - Show quoted text -
>
> Thanks. I did check the BIOS once and couldn't find anything related
> to disabling the IDE channel. Also, I don't know how this would have
> gotten tripped if it is set.
>
> I would prefer not to do a System Restore if possible.
>
> Thanks.

Well I can't think of much else to try, besides say downloading and
reinstalling the Motherboard's chipset drivers. If that didn't work, I
would say that unfortunately you may be out of luck for the time being.
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Dell_CA
External


Since: Mar 22, 2007
Posts: 1



PostPosted: Thu Mar 22, 2007 7:17 pm    Post subject: Re: Secondary IDE Channel Not Functioning [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Hello,

My name is Mike, I’m a Technical Analyst located at Dell
corporate headquarters in Round Rock, TX. I’m part of an internet
outreach team developed to interact with the online community regarding
technical questions and issues that customers face with Dell products.
In reading your post I wanted to offer a few suggestions that might
help you with this problem. First, you may want to try resetting the
upper and lower filters for the drives. Here is a Microsoft article
with the complete steps to help you along the way,
http://support.microsoft.com/kb/314060/EN-US/.

If that doesn’t help you might want to try putting a known good
device on the secondary IDE channel and see if it recognizes. In the
same sense you may also want to try putting the drives in another
machine just to make sure it’s not a problem with the drives
themselves. Also, and I say this out of experience, you may want to
start with the small things like trying a different ribbon cable. There
have been a few times where I see a problem and start off with the
overly technical troubleshooting before I do the simple stuff, and in
the end it would be something small that I should have checked at the
start.

One last thing, it may be something as simple as a DLL or software
conflict which could be checked by performing a system restore as
previously suggested. I don’t mean reformat the drive and loose
all the data, just a system restore to before the problem started.
Click Start> All Programs > Accessories> System Tools > System Restore.
When the restore window pops up just click on “Restore my computer
to an earlier time” then click next. Then choose a date that is in
bold from the calendar and make sure it’s from before the problem
started, and then click restore. If you don’t like the results
just go back in to the restore window and choose “Undo my last
restore” and it will rebuild the registry to the settings it had
on the boot prior to the restore. I always recommend to my customers to
back up their information, especially whenever they see problems on
their system, this is just good practice and has proven to be a huge
life saver later on down the road.

I hope this helps find a fix for you, but if you have any follow up
questions you can contact me at with this topic in the subject line,
ATTN: Mike B. (Secondary IDE), and I’ll get back to you ASAP.

Thank you,

Mike
Dell customer advocate


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russfa



Joined: May 31, 2007
Posts: 2



PostPosted: Fri Jun 01, 2007 1:36 am    Post subject: Re: Secondary IDE Channel Not Functioning [Login to view extended thread Info.]

To Mike the Dell guy, or anyone who knows:
One of the computers here is a Dell 8200 upgraded to XP Pro from Home. DVD/CD burner was dying, barely able to open the tray and unable to shut it unassisted. So replaced it with a similar drive and restarted the machine. During startup there was some message about IDE Repair or something like that but I barely saw it as I had been looking away. Anyway, after the reboot finished there was no secondary IDE channel. Restarted and checked Setup and no secondary devices and CD not installed. Device manager shows only primary . The IDE controller is Intel 82801BA. Replaced the cable and reseated several times; also tried a couple of different drives. No luck. Removed the upper/lower limit entries in the registry. They stayed gone but no luck restoring the secondary controller. Any suggestions (replacing a motherboard that old is out of the question Smile ).
Thanks for any clues.
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ZEUS_GB



Joined: Jan 14, 2003
Posts: 5065

Location: UK

PostPosted: Sat Jun 02, 2007 11:42 am    Post subject: [Login to view extended thread Info.]

Hello russfa and welcome to Lockergnome!

I know you don't want to hear this but it sounds like a fault on the motherboard.
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russfa



Joined: May 31, 2007
Posts: 2



PostPosted: Sat Jun 02, 2007 4:13 pm    Post subject: [Login to view extended thread Info.]

Yeah, I pretty much suspected that. It just chose to go bad when I disturbed it by pulling the old drive and replacing it. I think that leaves the machine with a very clunky restore option if the primary hard drive goes down. I think I would have to boot from a W98 diskette with a copy utility on it, then copy installable system from external cd (happened to have an Iomega external DVD RAM drive sitting around) to a new hd restore partition, then install os from that, then restore from the latest backup of the user's system before the hd failed. Does that sound right?

I was kinda hoping that someone knew of a run utility that could at least test/diagnose the IDE interfaces to confirm the failure or (wishful) reset an internal disable that had tripped.
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