HP Printer

Ian · External Since: Aug 18, 2009 Posts: 4

Hi,

I have a customer who is telling me that they made the mistake of plugging
in her new HP C4480 before running the installation disc.
The installation failed and so they contacted HP for advice. HP are telling
that she has to re-install windows XP now as she will never get it going
until she does. This sounds a load of bull to me, any advice as to how this
situation can be rectified?

Ian.

chas2209 · External Since: Aug 03, 2009 Posts: 6

"Ian" <noreply DeleteThis @noreply.com> wrote in message
news:ePALJM%23HKHA.3000@TK2MSFTNGP04.phx.gbl...
> Hi,
>
> I have a customer who is telling me that they made the mistake of plugging
> in her new HP C4480 before running the installation disc.
> The installation failed and so they contacted HP for advice. HP are
> telling that she has to re-install windows XP now as she will never get it
> going until she does. This sounds a load of bull to me, any advice as to
> how this situation can be rectified?
>
> Ian.

Hi
Sounds like a load of bull to me too,
Use "System Restore" to return the computer to the state before
the failed installation took place,
Then run the the installation again

HP Manual
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=uk&l...=en&os=

chas2209

Ian · External Since: Aug 18, 2009 Posts: 4

Yep that is one thing I was going to try. . . . Customer has been saying
that they will bring it for months....
Guess I will start at Christmas 2008 to be sure!!!!

Thanks for your comments.

"chas2209" <chas2209.TakeThisOut@invalid.co.uk> wrote in message
news:uwohnO$HKHA.5956@TK2MSFTNGP03.phx.gbl...
>
> "Ian" <noreply.TakeThisOut@noreply.com> wrote in message
> news:ePALJM%23HKHA.3000@TK2MSFTNGP04.phx.gbl...
>> Hi,
>>
>> I have a customer who is telling me that they made the mistake of
>> plugging in her new HP C4480 before running the installation disc.
>> The installation failed and so they contacted HP for advice. HP are
>> telling that she has to re-install windows XP now as she will never get
>> it going until she does. This sounds a load of bull to me, any advice as
>> to how this situation can be rectified?
>>
>> Ian.
>
> Hi
> Sounds like a load of bull to me too,
> Use "System Restore" to return the computer to the state before
> the failed installation took place,
> Then run the the installation again
>
> HP Manual
> http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=uk&l...=en&os=
>
> chas2209
>

Bob I · External Since: Jun 14, 2004 Posts: 8885

Umm, the System restore will likely be past the time of the problem and
you will need to flush the HP install manually. Good luck!

Ian wrote:

> Yep that is one thing I was going to try. . . . Customer has been saying
> that they will bring it for months....
> Guess I will start at Christmas 2008 to be sure!!!!
>
> Thanks for your comments.
>
> "chas2209" <chas2209.TakeThisOut@invalid.co.uk> wrote in message
> news:uwohnO$HKHA.5956@TK2MSFTNGP03.phx.gbl...
>
>>
>> "Ian" <noreply.TakeThisOut@noreply.com> wrote in message
>> news:ePALJM%23HKHA.3000@TK2MSFTNGP04.phx.gbl...
>>
>>> Hi,
>>>
>>> I have a customer who is telling me that they made the mistake of
>>> plugging in her new HP C4480 before running the installation disc.
>>> The installation failed and so they contacted HP for advice. HP are
>>> telling that she has to re-install windows XP now as she will never
>>> get it going until she does. This sounds a load of bull to me, any
>>> advice as to how this situation can be rectified?
>>>
>>> Ian.
>>
>>
>> Hi
>> Sounds like a load of bull to me too,
>> Use "System Restore" to return the computer to the state before
>> the failed installation took place,
>> Then run the the installation again
>>
>> HP Manual
>> http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=uk&l...=en&os=
>>
>>
>> chas2209
>>
>

Ian · External Since: Aug 18, 2009 Posts: 4

"HP install manually"

Can you please advise as to how to acheive this? Or a link to site that
might advise of the same?

"Bob I" <birelan.DeleteThis@yahoo.com> wrote in message
news:%23bICzcAIKHA.6068@TK2MSFTNGP03.phx.gbl...
> Umm, the System restore will likely be past the time of the problem and
> you will need to flush the HP install manually. Good luck!
>
> Ian wrote:
>
>> Yep that is one thing I was going to try. . . . Customer has been saying
>> that they will bring it for months....
>> Guess I will start at Christmas 2008 to be sure!!!!
>>
>> Thanks for your comments.
>>
>> "chas2209" <chas2209.DeleteThis@invalid.co.uk> wrote in message
>> news:uwohnO$HKHA.5956@TK2MSFTNGP03.phx.gbl...
>>
>>>
>>> "Ian" <noreply.DeleteThis@noreply.com> wrote in message
>>> news:ePALJM%23HKHA.3000@TK2MSFTNGP04.phx.gbl...
>>>
>>>> Hi,
>>>>
>>>> I have a customer who is telling me that they made the mistake of
>>>> plugging in her new HP C4480 before running the installation disc.
>>>> The installation failed and so they contacted HP for advice. HP are
>>>> telling that she has to re-install windows XP now as she will never get
>>>> it going until she does. This sounds a load of bull to me, any advice
>>>> as to how this situation can be rectified?
>>>>
>>>> Ian.
>>>
>>>
>>> Hi
>>> Sounds like a load of bull to me too,
>>> Use "System Restore" to return the computer to the state before
>>> the failed installation took place,
>>> Then run the the installation again
>>>
>>> HP Manual
>>> http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=uk&l...=en&os=
>>>
>>> chas2209
>>>
>>
>

Bob I · External Since: Jun 14, 2004 Posts: 8885

Last time I had one of them like that(talking 3-4 years now), I had to
search the registry for every last entry relating to the HP and remove it.

Ian wrote:
> "HP install manually"
>
> Can you please advise as to how to acheive this? Or a link to site that
> might advise of the same?
>
> "Bob I" <birelan DeleteThis @yahoo.com> wrote in message
> news:%23bICzcAIKHA.6068@TK2MSFTNGP03.phx.gbl...
>
>> Umm, the System restore will likely be past the time of the problem
>> and you will need to flush the HP install manually. Good luck!
>>
>> Ian wrote:
>>
>>> Yep that is one thing I was going to try. . . . Customer has been
>>> saying that they will bring it for months....
>>> Guess I will start at Christmas 2008 to be sure!!!!
>>>
>>> Thanks for your comments.
>>>
>>> "chas2209" <chas2209 DeleteThis @invalid.co.uk> wrote in message
>>> news:uwohnO$HKHA.5956@TK2MSFTNGP03.phx.gbl...
>>>
>>>>
>>>> "Ian" <noreply DeleteThis @noreply.com> wrote in message
>>>> news:ePALJM%23HKHA.3000@TK2MSFTNGP04.phx.gbl...
>>>>
>>>>> Hi,
>>>>>
>>>>> I have a customer who is telling me that they made the mistake of
>>>>> plugging in her new HP C4480 before running the installation disc.
>>>>> The installation failed and so they contacted HP for advice. HP are
>>>>> telling that she has to re-install windows XP now as she will never
>>>>> get it going until she does. This sounds a load of bull to me, any
>>>>> advice as to how this situation can be rectified?
>>>>>
>>>>> Ian.
>>>>
>>>>
>>>>
>>>> Hi
>>>> Sounds like a load of bull to me too,
>>>> Use "System Restore" to return the computer to the state before
>>>> the failed installation took place,
>>>> Then run the the installation again
>>>>
>>>> HP Manual
>>>> http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=uk&l...=en&os=
>>>>
>>>>
>>>> chas2209
>>>>
>>>
>>
>

Malke · External Since: Jan 13, 2009 Posts: 113

Ian wrote:

> "HP install manually"
>
> Can you please advise as to how to acheive this? Or a link to site that
> might advise of the same?

a. Remove the HP software from Add/Remove Programs.

b. From the HP setup directory (on the CD or on the hard drive if drivers
were downloaded from the Internet) in the Utilities>CCC folder find the
uninstall.bat files. Use Uninstall_L3.bat. Do not use Level 4 on an HP
computer because it might take out necessary HP components for the system.

c. Then use msconfig to do a clean boot. On the Startup tab, disable
everything. On the Services tab, hide the MS services and disable everything
else. Reboot.

d. Run CCleaner (*only* the cleaner part, do not *touch* the registry tool!)
to get rid of all temporary files.

e. Download the latest HP full feature software or use the CD if you must.
MAKE SURE THE PRINTER IS NOT CONNECTED TO THE COMPUTER!

f. Try to reinstall the printer software. Sacrifice a small child first
(optional).

g. If this worked, put the Startup back the way it was with msconfig.

h. If this didn't work, throw the printer of the the window.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

Mr. Smith · External Since: Mar 11, 2009 Posts: 6

On Tue, 18 Aug 2009 12:04:19 +0100, "chas2209"
<chas2209 DeleteThis @invalid.co.uk> wrote:

>
>
>"Ian" <noreply DeleteThis @noreply.com> wrote in message
>news:ePALJM%23HKHA.3000@TK2MSFTNGP04.phx.gbl...
>> Hi,
>>
>> I have a customer who is telling me that they made the mistake of plugging
>> in her new HP C4480 before running the installation disc.
>> The installation failed and so they contacted HP for advice. HP are
>> telling that she has to re-install windows XP now as she will never get it
>> going until she does. This sounds a load of bull to me, any advice as to
>> how this situation can be rectified?
>>
>> Ian.
>
>Hi
>Sounds like a load of bull to me too,
>Use "System Restore" to return the computer to the state before
>the failed installation took place,
>Then run the the installation again
>
>HP Manual
>http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=uk&lang=en&os=228&rule=1098&product=3418705&
>
>chas2209
>
Assuming they set a restore point before the mistake, that is, or even
had it running. Lots of assumptions to make before giving advice.

Ian · External Since: Aug 18, 2009 Posts: 4

Well I get to see the laptop tommorow for the first time, so we will see
then....
The sacrifice of a small child and the window suggest I will keep in
reserve....
Thanks for comments...will let you know...

"Malke" <malke DeleteThis @invalid.invalid> wrote in message
news:egHXEOCIKHA.3632@TK2MSFTNGP05.phx.gbl...
> Ian wrote:
>
>> "HP install manually"
>>
>> Can you please advise as to how to acheive this? Or a link to site that
>> might advise of the same?
>
> a. Remove the HP software from Add/Remove Programs.
>
> b. From the HP setup directory (on the CD or on the hard drive if drivers
> were downloaded from the Internet) in the Utilities>CCC folder find the
> uninstall.bat files. Use Uninstall_L3.bat. Do not use Level 4 on an HP
> computer because it might take out necessary HP components for the system.
>
> c. Then use msconfig to do a clean boot. On the Startup tab, disable
> everything. On the Services tab, hide the MS services and disable
> everything
> else. Reboot.
>
> d. Run CCleaner (*only* the cleaner part, do not *touch* the registry
> tool!)
> to get rid of all temporary files.
>
> e. Download the latest HP full feature software or use the CD if you must.
> MAKE SURE THE PRINTER IS NOT CONNECTED TO THE COMPUTER!
>
> f. Try to reinstall the printer software. Sacrifice a small child first
> (optional).
>
> g. If this worked, put the Startup back the way it was with msconfig.
>
> h. If this didn't work, throw the printer of the the window.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> http://www.elephantboycomputers.com/#FAQ
>

Rick · External Since: Aug 18, 2009 Posts: 5

Ian wrote:
> Hi,
>
> I have a customer who is telling me that they made the mistake of
> plugging in her new HP C4480 before running the installation disc.
> The installation failed and so they contacted HP for advice. HP are
> telling that she has to re-install windows XP now as she will never get
> it going until she does. This sounds a load of bull to me, any advice as
> to how this situation can be rectified?
>
> Ian.
That sounds like a lot of hooey. use system restore and start over by
installing the printer drivers, then plug in the printer. HP's tech
support is really bad since they sent it out of the US.

bigjim · External Since: Aug 19, 2009 Posts: 1

go buy a new cannon printer and tell the person to read the install
directions first
"Ian" <noreply.TakeThisOut@noreply.com> wrote in message
news:ePALJM%23HKHA.3000@TK2MSFTNGP04.phx.gbl...
> Hi,
>
> I have a customer who is telling me that they made the mistake of plugging
> in her new HP C4480 before running the installation disc.
> The installation failed and so they contacted HP for advice. HP are
> telling that she has to re-install windows XP now as she will never get it
> going until she does. This sounds a load of bull to me, any advice as to
> how this situation can be rectified?
>
> Ian.

DL · External Since: Apr 17, 2009 Posts: 46

Theres also an uninstall utility on HP site for download

"Ian" <noreply.TakeThisOut@noreply.com> wrote in message
news:OqEr0RGIKHA.520@TK2MSFTNGP04.phx.gbl...
> Well I get to see the laptop tommorow for the first time, so we will see
> then....
> The sacrifice of a small child and the window suggest I will keep in
> reserve....
> Thanks for comments...will let you know...
>
> "Malke" <malke.TakeThisOut@invalid.invalid> wrote in message
> news:egHXEOCIKHA.3632@TK2MSFTNGP05.phx.gbl...
>> Ian wrote:
>>
>>> "HP install manually"
>>>
>>> Can you please advise as to how to acheive this? Or a link to site that
>>> might advise of the same?
>>
>> a. Remove the HP software from Add/Remove Programs.
>>
>> b. From the HP setup directory (on the CD or on the hard drive if drivers
>> were downloaded from the Internet) in the Utilities>CCC folder find the
>> uninstall.bat files. Use Uninstall_L3.bat. Do not use Level 4 on an HP
>> computer because it might take out necessary HP components for the
>> system.
>>
>> c. Then use msconfig to do a clean boot. On the Startup tab, disable
>> everything. On the Services tab, hide the MS services and disable
>> everything
>> else. Reboot.
>>
>> d. Run CCleaner (*only* the cleaner part, do not *touch* the registry
>> tool!)
>> to get rid of all temporary files.
>>
>> e. Download the latest HP full feature software or use the CD if you
>> must.
>> MAKE SURE THE PRINTER IS NOT CONNECTED TO THE COMPUTER!
>>
>> f. Try to reinstall the printer software. Sacrifice a small child first
>> (optional).
>>
>> g. If this worked, put the Startup back the way it was with msconfig.
>>
>> h. If this didn't work, throw the printer of the the window.
>>
>> Malke
>> --
>> MS-MVP
>> Elephant Boy Computers - Don't Panic!
>> http://www.elephantboycomputers.com/#FAQ
>>
>