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dmcodwhy
External


Since: Jul 30, 2007
Posts: 1



PostPosted: Mon Jul 30, 2007 12:52 pm    Post subject: Emachine, Complete restore of XP Home, Symantec Ghost 7.0 Problem
Archived from groups: microsoft>public>windowsxp>perform_maintain (more info?)

Using the eMachine Model T2385 Restore CD, I am trying to Completely Restore
my system.

I have removed Symantec System Works, Symantec Internet Security 2006. When
booting with the eMachine Restore CD, get error messages with Symantec Ghost
7.0 window logo, "Can't open R:T2385.GHO", "Can't open R:ghosterr.txt",
Application Error 11000, "Invalid File Dump".

I then downloaded Symantec's (2 different, ME and XP versions) Norton
Removal Tools, and then tried to Boot off the Restore CD, same errors.

I called Symantec, "We don't support Ghost 7.0 anymore, call Microsoft and
get different Restore XP software".

How do I do that? And do you think it'll work? Symantec wasn't very
helpful and I doubt I'll spend money on anymore of their products.
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Carey Frisch [MVP]
External


Since: May 05, 2006
Posts: 170



PostPosted: Mon Jul 30, 2007 1:04 pm    Post subject: RE: Emachine, Complete restore of XP Home, Symantec Ghost 7.0 Problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Chat with an eMachine support specialist:
https://support.gateway.com/Support/copilot/en/us/chat_us_em_tech.asp

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/



"dmcodwhy" wrote:

> Using the eMachine Model T2385 Restore CD, I am trying to Completely Restore
> my system.
>
> I have removed Symantec System Works, Symantec Internet Security 2006. When
> booting with the eMachine Restore CD, get error messages with Symantec Ghost
> 7.0 window logo, "Can't open R:T2385.GHO", "Can't open R:ghosterr.txt",
> Application Error 11000, "Invalid File Dump".
>
> I then downloaded Symantec's (2 different, ME and XP versions) Norton
> Removal Tools, and then tried to Boot off the Restore CD, same errors.
>
> I called Symantec, "We don't support Ghost 7.0 anymore, call Microsoft and
> get different Restore XP software".
>
> How do I do that? And do you think it'll work? Symantec wasn't very
> helpful and I doubt I'll spend money on anymore of their products.
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Leonard Grey
External


Since: Mar 09, 2007
Posts: 312



PostPosted: Mon Jul 30, 2007 4:04 pm    Post subject: Re: Emachine, Complete restore of XP Home, Symantec Ghost 7.0 Problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

A restore CD completely erases your hard disk. Makes no difference what
software you have installed. If your restore CD isn't doing this, you're
probably using it incorrectly.

Make sure that your BIOS is set to boot from the optical drive first.
Then place the disk in the drive and start your computer.

Otherwise, since you are using an eMachine restore CD, eMachine is your
destination for questions.

---
Leonard Grey
Errare humanum est

dmcodwhy wrote:
> Using the eMachine Model T2385 Restore CD, I am trying to Completely Restore
> my system.
>
> I have removed Symantec System Works, Symantec Internet Security 2006. When
> booting with the eMachine Restore CD, get error messages with Symantec Ghost
> 7.0 window logo, "Can't open R:T2385.GHO", "Can't open R:ghosterr.txt",
> Application Error 11000, "Invalid File Dump".
>
> I then downloaded Symantec's (2 different, ME and XP versions) Norton
> Removal Tools, and then tried to Boot off the Restore CD, same errors.
>
> I called Symantec, "We don't support Ghost 7.0 anymore, call Microsoft and
> get different Restore XP software".
>
> How do I do that? And do you think it'll work? Symantec wasn't very
> helpful and I doubt I'll spend money on anymore of their products.
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David B.
External


Since: Mar 08, 2007
Posts: 153



PostPosted: Mon Jul 30, 2007 8:20 pm    Post subject: Re: Emachine, Complete restore of XP Home, Symantec Ghost 7.0 Problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

The restore CD uses Norton Ghost to do it's thing, and something isn't
working correctly. Getting "different restore software" isn't going to do
anything for you as it won't work with your recovery disks, you need to
contact Emachines tech support.

--

----
Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
How to ask a question http://support.microsoft.com/kb/555375
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_________________________________________________________________________________


"dmcodwhy" wrote in message

> Using the eMachine Model T2385 Restore CD, I am trying to Completely
> Restore
> my system.
>
> I have removed Symantec System Works, Symantec Internet Security 2006.
> When
> booting with the eMachine Restore CD, get error messages with Symantec
> Ghost
> 7.0 window logo, "Can't open R:T2385.GHO", "Can't open R:ghosterr.txt",
> Application Error 11000, "Invalid File Dump".
>
> I then downloaded Symantec's (2 different, ME and XP versions) Norton
> Removal Tools, and then tried to Boot off the Restore CD, same errors.
>
> I called Symantec, "We don't support Ghost 7.0 anymore, call Microsoft and
> get different Restore XP software".
>
> How do I do that? And do you think it'll work? Symantec wasn't very
> helpful and I doubt I'll spend money on anymore of their products.
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Jene
External


Since: Jul 22, 2007
Posts: 3



PostPosted: Sat Aug 04, 2007 6:14 am    Post subject: RE: Emachine, Complete restore of XP Home, Symantec Ghost 7.0 Problem [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

A simular thing happened to me. After running "Norton removal tools" I then
uninstalled "Norton Ghost" in safe mode. After that, my Emachine restore went
smoothly. Don't know if it will work for you though.

"dmcodwhy" wrote:

> Using the eMachine Model T2385 Restore CD, I am trying to Completely Restore
> my system.
>
> I have removed Symantec System Works, Symantec Internet Security 2006. When
> booting with the eMachine Restore CD, get error messages with Symantec Ghost
> 7.0 window logo, "Can't open R:T2385.GHO", "Can't open R:ghosterr.txt",
> Application Error 11000, "Invalid File Dump".
>
> I then downloaded Symantec's (2 different, ME and XP versions) Norton
> Removal Tools, and then tried to Boot off the Restore CD, same errors.
>
> I called Symantec, "We don't support Ghost 7.0 anymore, call Microsoft and
> get different Restore XP software".
>
> How do I do that? And do you think it'll work? Symantec wasn't very
> helpful and I doubt I'll spend money on anymore of their products.
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hoops7074



Joined: Dec 30, 2008
Posts: 1



PostPosted: Tue Dec 30, 2008 10:00 am    Post subject: [Login to view extended thread Info.]

I had "Error 11000" when trying to factory reset an esupport machine.

These are the steps that I took to fix it, boot from the factory reset CD 1 and then choose option 2, at the A:\ type dir and make sure that ghost.exe is listed. At the A:\ prompt type ghist.exe to run the program, then go File open, point to the R:\ and the restored file and run this. IT will then run and ask you to put in CD 2 and then CD 3 and then it will restore, this is what worked for me.

Cheers and good luck
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