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Drop down boxes in IE explorer are blank in XP Pro

 
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Krausy
External


Since: Mar 18, 2009
Posts: 2



PostPosted: Wed Mar 18, 2009 12:37 pm    Post subject: Drop down boxes in IE explorer are blank in XP Pro
Archived from groups: microsoft>public>windowsxp>general (more info?)

Every web page I go to will not display any text or choices in drop-down
boxes. I was hit by a bad series of trojans last week and this is some of
the fallout after clearing my system. Thanks in advance for you help. I
can't post this in any particular discusion because I can't see the choices.
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PA Bear [MS MVP]
External


Since: Jan 08, 2009
Posts: 454



PostPosted: Wed Mar 18, 2009 4:29 pm    Post subject: Re: Drop down boxes in IE explorer are blank in XP Pro [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

You probably have much more work to do.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting the requested logs
in an appropriate forum.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Krausy wrote:
> Every web page I go to will not display any text or choices in drop-down
> boxes. I was hit by a bad series of trojans last week and this is some of
> the fallout after clearing my system. Thanks in advance for you help. I
> can't post this in any particular discusion because I can't see the
> choices.
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Elmo
External


Since: Feb 22, 2009
Posts: 120



PostPosted: Wed Mar 18, 2009 4:41 pm    Post subject: Re: Drop down boxes in IE explorer are blank in XP Pro [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Krausy wrote:
> Every web page I go to will not display any text or choices in drop-down
> boxes. I was hit by a bad series of trojans last week and this is some of
> the fallout after clearing my system. Thanks in advance for you help. I
> can't post this in any particular discussion because I can't see the choices.

Transparent drop-down Menu and disappearing menu text -
http://windowsxp.mvps.org/transmenu.htm

Several dialog boxes are blank:
http://support.microsoft.com/kb/831430

"About" box is completely blank; Unable to type in text boxes in websites:
http://www.winxptutor.com/ieabout.htm

--
Joe =o)
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Krausy
External


Since: Mar 18, 2009
Posts: 2



PostPosted: Wed Mar 18, 2009 5:39 pm    Post subject: Re: Drop down boxes in IE explorer are blank in XP Pro [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

sysdm.dll will not run. i tried changing to Classic view and xp back and
forth. These suggestions didn't solve problem.

"Elmo" wrote:

> Krausy wrote:
> > Every web page I go to will not display any text or choices in drop-down
> > boxes. I was hit by a bad series of trojans last week and this is some of
> > the fallout after clearing my system. Thanks in advance for you help. I
> > can't post this in any particular discussion because I can't see the choices.
>
> Transparent drop-down Menu and disappearing menu text -
> http://windowsxp.mvps.org/transmenu.htm
>
> Several dialog boxes are blank:
> http://support.microsoft.com/kb/831430
>
> "About" box is completely blank; Unable to type in text boxes in websites:
> http://www.winxptutor.com/ieabout.htm
>
> --
> Joe =o)
>
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Elmo
External


Since: Feb 22, 2009
Posts: 120



PostPosted: Wed Mar 18, 2009 10:05 pm    Post subject: Re: Drop down boxes in IE explorer are blank in XP Pro [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Krausy wrote:
> sysdm.dll will not run. I tried changing to Classic view and XP back and
> forth. These suggestions didn't solve problem.
>
> "Elmo" wrote:
>
>> Krausy wrote:
>>> Every web page I go to will not display any text or choices in drop-down
>>> boxes. I was hit by a bad series of Trojans last week and this is some of
>>> the fallout after clearing my system. Thanks in advance for you help. I
>>> can't post this in any particular discussion because I can't see the choices.
>> Transparent drop-down Menu and disappearing menu text -
>> http://windowsxp.mvps.org/transmenu.htm
>>
>> Several dialog boxes are blank:
>> http://support.microsoft.com/kb/831430
>>
>> "About" box is completely blank; Unable to type in text boxes in websites:
>> http://www.winxptutor.com/ieabout.htm

XP doesn't use sysdm.dll though it uses sysdm.cpl. You may still be
infected. Run these:

Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

SuperAntispyware
http://www.superantispyware.com/superantispywarefreevspro.html

--
Joe =o)
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krausy
External


Since: Mar 18, 2009
Posts: 4



PostPosted: Wed Mar 18, 2009 10:32 pm    Post subject: reply dropdown menu [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

I ran both as u suggested plus Kaspersky. All of them picked up infections
but didn't fix the problem. I was running AVG at the time of infection but
was ineffective. My wife was looking for Irish recipees and she clicked on
something and wow an explosion of popups and it completely took over my
browser and search engines. It wouldn't let me run any removal tools ecxcept
SpyNo More. Everything appears ok now but the dropdown menu problem.
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krausy
External


Since: Mar 18, 2009
Posts: 4



PostPosted: Wed Mar 18, 2009 11:17 pm    Post subject: RE: reply dropdown menu [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

I did try your suggestion ( microsoft support 831430) And found that
kaspersky AV is the default value when it should be JSCRIPT.DLL.. I did not
edit as yet. I'm a little cautious here.

"krausy" wrote:

> I ran both as u suggested plus Kaspersky. All of them picked up infections
> but didn't fix the problem. I was running AVG at the time of infection but
> was ineffective. My wife was looking for Irish recipees and she clicked on
> something and wow an explosion of popups and it completely took over my
> browser and search engines. It wouldn't let me run any removal tools ecxcept
> SpyNo More. Everything appears ok now but the dropdown menu problem.
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Elmo
External


Since: Feb 22, 2009
Posts: 120



PostPosted: Thu Mar 19, 2009 2:31 am    Post subject: Re: reply dropdown menu [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

krausy wrote:
> I ran both as u suggested plus Kaspersky. All of them picked up infections
> but didn't fix the problem. I was running AVG at the time of infection but
> was ineffective. My wife was looking for Irish recipes and she clicked on
> something and wow an explosion of popups and it completely took over my
> browser and search engines. It wouldn't let me run any removal tools except
> SpyNo More. Everything appears ok now but the dropdown menu problem.

Try these:

1. Open Internet Options, Programs tab, click "Reset Web Settings".

2. Open Internet Options, Programs tab, click "Manage Add-ons" and
disable any add-on that you don't know its function. You can also do
the same thig this way, as a test:

3. Open Start menu, click All Programs, Accessories, Communications, and
in the IE folder, select "IE with no Add-ons" or a similar feature. I'm
not sure where it's located either.. but somewhere there should be an IE
folder with that option.

4. For Jscript Errors, you might look through the suggestions on this
web site:
http://search.microsoft.com/results.aspx?mkt=en-US&setlang=en-US&q=javascript+errors

You might try these first though.

Repair 5.6 Scripting Engine install:

Click, Start, Run, type

Regsvr32 vbscript.dll

Click OK

Click Start, Run, type

Regsvr32 jscript.dll

Click OK

5. Open the run command and type these command one-by-one and click
[OK]. You can copy paste them, one-at-a-time into the Run pane.

regsvr32 urlmon.dll
regsvr32 mshtml.dll
regsvr32 oleaut32.dll
regsvr32 browseui.dll
regsvr32 jscript.dll
regsvr32 dssenh.dll
regsvr32 gpkcsp.dll
regsvr32 initpki.dll
regsvr32 actxprxy.dll
regsvr32 shdocvw.dll
regsvr32 softpub.dll

--
Joe =o)
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Elmo
External


Since: Feb 22, 2009
Posts: 120



PostPosted: Thu Mar 19, 2009 2:38 am    Post subject: Re: reply dropdown menu [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

krausy wrote:
> I did try your suggestion ( microsoft support 831430) And found that
> kaspersky AV is the default value when it should be JSCRIPT.DLL.. I did not
> edit as yet. I'm a little cautious here.
>
> "krausy" wrote:
>
>> I ran both as u suggested plus Kaspersky. All of them picked up infections
>> but didn't fix the problem. I was running AVG at the time of infection but
>> was ineffective. My wife was looking for Irish recipes and she clicked on
>> something and wow an explosion of popups and it completely took over my
>> browser and search engines. It wouldn't let me run any removal tools except
>> SpyNo More. Everything appears ok now but the dropdown menu problem.

Export the key to the desktop before changing the value, if you're
hesitant to make changes to the registry. Just highlight the key, click
File, Export, name and direct the file. That looks like it could be
one of your problems..

--
Joe =o)
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krausy
External


Since: Mar 18, 2009
Posts: 4



PostPosted: Sun Mar 22, 2009 12:56 pm    Post subject: Re: reply dropdown menu [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

I followed your suggestions and ran the dll's. All ran successfully except
mushtml.dll. Dropdown menus remain invisible.

"Elmo" wrote:

> krausy wrote:
> > I ran both as u suggested plus Kaspersky. All of them picked up infections
> > but didn't fix the problem. I was running AVG at the time of infection but
> > was ineffective. My wife was looking for Irish recipes and she clicked on
> > something and wow an explosion of popups and it completely took over my
> > browser and search engines. It wouldn't let me run any removal tools except
> > SpyNo More. Everything appears ok now but the dropdown menu problem.
>
> Try these:
>
> 1. Open Internet Options, Programs tab, click "Reset Web Settings".
>
> 2. Open Internet Options, Programs tab, click "Manage Add-ons" and
> disable any add-on that you don't know its function. You can also do
> the same thig this way, as a test:
>
> 3. Open Start menu, click All Programs, Accessories, Communications, and
> in the IE folder, select "IE with no Add-ons" or a similar feature. I'm
> not sure where it's located either.. but somewhere there should be an IE
> folder with that option.
>
> 4. For Jscript Errors, you might look through the suggestions on this
> web site:
> http://search.microsoft.com/results.aspx?mkt=en-US&setlang=en-US&q=javascript+errors
>
> You might try these first though.
>
> Repair 5.6 Scripting Engine install:
>
> Click, Start, Run, type
>
> Regsvr32 vbscript.dll
>
> Click OK
>
> Click Start, Run, type
>
> Regsvr32 jscript.dll
>
> Click OK
>
> 5. Open the run command and type these command one-by-one and click
> [OK]. You can copy paste them, one-at-a-time into the Run pane.
>
> regsvr32 urlmon.dll
> regsvr32 mshtml.dll
> regsvr32 oleaut32.dll
> regsvr32 browseui.dll
> regsvr32 jscript.dll
> regsvr32 dssenh.dll
> regsvr32 gpkcsp.dll
> regsvr32 initpki.dll
> regsvr32 actxprxy.dll
> regsvr32 shdocvw.dll
> regsvr32 softpub.dll
>
> --
> Joe =o)
>
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Elmo
External


Since: Feb 22, 2009
Posts: 120



PostPosted: Sun Mar 22, 2009 6:05 pm    Post subject: Re: reply dropdown menu [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

krausy wrote:
> I followed your suggestions and ran the dll's. All ran successfully except
> mushtml.dll. Dropdown menus remain invisible.

Try these:

regsvr32 SHMEDIA.DLL (Press Enter key)
regsvr32 ole32.dll (Press Enter key)
regsvr32 /i shell32.dll (Press Enter key)
regsvr32 /i shimgvw.dll (Press Enter key)
regsvr32 /i mshtml.dll (Press Enter key)

>
> "Elmo" wrote:
>
>> krausy wrote:
>>> I ran both as u suggested plus Kaspersky. All of them picked up infections
>>> but didn't fix the problem. I was running AVG at the time of infection but
>>> was ineffective. My wife was looking for Irish recipes and she clicked on
>>> something and wow an explosion of popups and it completely took over my
>>> browser and search engines. It wouldn't let me run any removal tools except
>>> SpyNo More. Everything appears ok now but the dropdown menu problem.
>> Try these:
>>
>> 1. Open Internet Options, Programs tab, click "Reset Web Settings".
>>
>> 2. Open Internet Options, Programs tab, click "Manage Add-ons" and
>> disable any add-on that you don't know its function. You can also do
>> the same thig this way, as a test:
>>
>> 3. Open Start menu, click All Programs, Accessories, Communications, and
>> in the IE folder, select "IE with no Add-ons" or a similar feature. I'm
>> not sure where it's located either.. but somewhere there should be an IE
>> folder with that option.
>>
>> 4. For Jscript Errors, you might look through the suggestions on this
>> web site:
>> http://search.microsoft.com/results.aspx?mkt=en-US&setlang=en-US&q=javascript+errors
>>
>> You might try these first though.
>>
>> Repair 5.6 Scripting Engine install:
>>
>> Click, Start, Run, type
>>
>> Regsvr32 vbscript.dll
>>
>> Click OK
>>
>> Click Start, Run, type
>>
>> Regsvr32 jscript.dll
>>
>> Click OK
>>
>> 5. Open the run command and type these command one-by-one and click
>> [OK]. You can copy paste them, one-at-a-time into the Run pane.
>>
>> regsvr32 urlmon.dll
>> regsvr32 mshtml.dll
>> regsvr32 oleaut32.dll
>> regsvr32 browseui.dll
>> regsvr32 jscript.dll
>> regsvr32 dssenh.dll
>> regsvr32 gpkcsp.dll
>> regsvr32 initpki.dll
>> regsvr32 actxprxy.dll
>> regsvr32 shdocvw.dll
>> regsvr32 softpub.dll

--
Joe =o)
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krausy
External


Since: Mar 18, 2009
Posts: 4



PostPosted: Sun Mar 22, 2009 6:05 pm    Post subject: Re: reply dropdown menu [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

I ran another kaspersky scan. 'HEUR: trojan. Win32. generic' keeps
regenerating. I think i will have to contact Kaspersky also. I have some
cleanup to do. thanks I will take all your suggestions to task.
Mike

"Elmo" wrote:

> krausy wrote:
> > I followed your suggestions and ran the dll's. All ran successfully except
> > mushtml.dll. Dropdown menus remain invisible.
>
> Try these:
>
> regsvr32 SHMEDIA.DLL (Press Enter key)
> regsvr32 ole32.dll (Press Enter key)
> regsvr32 /i shell32.dll (Press Enter key)
> regsvr32 /i shimgvw.dll (Press Enter key)
> regsvr32 /i mshtml.dll (Press Enter key)
>
> >
> > "Elmo" wrote:
> >
> >> krausy wrote:
> >>> I ran both as u suggested plus Kaspersky. All of them picked up infections
> >>> but didn't fix the problem. I was running AVG at the time of infection but
> >>> was ineffective. My wife was looking for Irish recipes and she clicked on
> >>> something and wow an explosion of popups and it completely took over my
> >>> browser and search engines. It wouldn't let me run any removal tools except
> >>> SpyNo More. Everything appears ok now but the dropdown menu problem.
> >> Try these:
> >>
> >> 1. Open Internet Options, Programs tab, click "Reset Web Settings".
> >>
> >> 2. Open Internet Options, Programs tab, click "Manage Add-ons" and
> >> disable any add-on that you don't know its function. You can also do
> >> the same thig this way, as a test:
> >>
> >> 3. Open Start menu, click All Programs, Accessories, Communications, and
> >> in the IE folder, select "IE with no Add-ons" or a similar feature. I'm
> >> not sure where it's located either.. but somewhere there should be an IE
> >> folder with that option.
> >>
> >> 4. For Jscript Errors, you might look through the suggestions on this
> >> web site:
> >> http://search.microsoft.com/results.aspx?mkt=en-US&setlang=en-US&q=javascript+errors
> >>
> >> You might try these first though.
> >>
> >> Repair 5.6 Scripting Engine install:
> >>
> >> Click, Start, Run, type
> >>
> >> Regsvr32 vbscript.dll
> >>
> >> Click OK
> >>
> >> Click Start, Run, type
> >>
> >> Regsvr32 jscript.dll
> >>
> >> Click OK
> >>
> >> 5. Open the run command and type these command one-by-one and click
> >> [OK]. You can copy paste them, one-at-a-time into the Run pane.
> >>
> >> regsvr32 urlmon.dll
> >> regsvr32 mshtml.dll
> >> regsvr32 oleaut32.dll
> >> regsvr32 browseui.dll
> >> regsvr32 jscript.dll
> >> regsvr32 dssenh.dll
> >> regsvr32 gpkcsp.dll
> >> regsvr32 initpki.dll
> >> regsvr32 actxprxy.dll
> >> regsvr32 shdocvw.dll
> >> regsvr32 softpub.dll
>
> --
> Joe =o)
>
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