Brother blames Microsoft (!)

Mike Row Soft · External Since: May 16, 2009 Posts: 2

I have a Brother MFC-5840CN fax/printer/scanner. Everything works fine
except scanning. I spent two hours on the phone with Brother Tech Support
trying various solutions including changing my registry. I was shocked to
hear this, but they said that XP is simply incompatible with 5840's scanning
software, and that I have to get Microsoft to fix XP (!). Now, a new printer
will cost me half the price of a phone call to Microsoft. Does anyone have
any suggestions on this?

(P.S. Situations like this remind me of the final scene in OFFICE SPACE,
where they demolish the printer.)

Tom Ferguson · External Since: Oct 15, 2009 Posts: 1

All I can say is that the driver are here:
http://welcome.solutions.brother.com/bsc/public/us/ca/en/dlf/dlf/00000...00800/d

I don't know if the scanner functions are usable under this package.

Tom

"Mike Row Soft" <MikeRowSoft.RemoveThis@discussions.microsoft.com> wrote in message
news:CB2BA82D-8C03-412E-8248-C8914F7DC9EA@microsoft.com...
>I have a Brother MFC-5840CN fax/printer/scanner. Everything works fine
> except scanning. I spent two hours on the phone with Brother Tech Support
> trying various solutions including changing my registry. I was shocked to
> hear this, but they said that XP is simply incompatible with 5840's
> scanning
> software, and that I have to get Microsoft to fix XP (!). Now, a new
> printer
> will cost me half the price of a phone call to Microsoft. Does anyone
> have
> any suggestions on this?
>
> (P.S. Situations like this remind me of the final scene in OFFICE SPACE,
> where they demolish the printer.)

Chuck4 · External Since: Jun 14, 2004 Posts: 695

There was a firmware update for this model,dated 10/02/2008.
Was it accomplished? It did have to do with scanning not working.

"Tom Ferguson" <tom.newsgroups.TakeThisOut@gmail.com> wrote in message
news:eXtxw1bTKHA.4364@TK2MSFTNGP04.phx.gbl...
> All I can say is that the driver are here:
> http://welcome.solutions.brother.com/bsc/public/us/ca/en/dlf/dlf/00000...00800/d
>
> I don't know if the scanner functions are usable under this package.
>
> Tom
>
>
> "Mike Row Soft" <MikeRowSoft.TakeThisOut@discussions.microsoft.com> wrote in message
> news:CB2BA82D-8C03-412E-8248-C8914F7DC9EA@microsoft.com...
>>I have a Brother MFC-5840CN fax/printer/scanner. Everything works fine
>> except scanning. I spent two hours on the phone with Brother Tech
>> Support
>> trying various solutions including changing my registry. I was shocked
>> to
>> hear this, but they said that XP is simply incompatible with 5840's
>> scanning
>> software, and that I have to get Microsoft to fix XP (!). Now, a new
>> printer
>> will cost me half the price of a phone call to Microsoft. Does anyone
>> have
>> any suggestions on this?
>>
>> (P.S. Situations like this remind me of the final scene in OFFICE SPACE,
>> where they demolish the printer.)
>