No Black Supply: Insert ink cartridge NOW (HP oj d145)

maryanne kehoe · External Since: Jun 12, 2006 Posts: 8

What can this error possibly be indicating?
HP OfficeJet d145
No Black Supply: Insert ink cartridge NOW to prevent damaging the product.

I've inserted and reinserted the HP black ink printer cartridge #14 c5011a
but I still all of a sudden get this error from my HP printer saying "No
Black Supply".

I've cleaned with a pencil eraser the gold plated contacts on the HP14
c5011a printer ink cartridge and I've cleaned the four springey prongs on
the HP OfficeJet d145 printer that connect to the HP printer ink cartridge
to no avail.

I've tugged and pulled and tapped and jiggled the HP 14 ink cartridge; but
still the HP OfficeJet d145 printer thinks the black printer ink is empty.

The problem is this show-stopping error wholly disables the HP OfficeJet
d145 printer. NOTHING can be pressed - not a single button - no diagnostics
can be performed - no printer head cleaning - nothing. Absolutely no
buttons work except the on/off button which has been cycled many many times
between yesterday and today.

This HP printer is so very frustrating.

Do any printer experts have a debug procedure for testing why the HP OJ
d145 thinks the HP 14 black printer ink is out when in fact it is not?

Carey Frisch [MVP] · External Since: May 05, 2006 Posts: 170

Chat with an HP/Compaq Online Technician
http://welcome.hp.com/country/us/en/contact/chat_1.html

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

"maryanne kehoe" wrote:

> What can this error possibly be indicating?
> HP OfficeJet d145
> No Black Supply: Insert ink cartridge NOW to prevent damaging the product.
>
> I've inserted and reinserted the HP black ink printer cartridge #14 c5011a
> but I still all of a sudden get this error from my HP printer saying "No
> Black Supply".
>
> I've cleaned with a pencil eraser the gold plated contacts on the HP14
> c5011a printer ink cartridge and I've cleaned the four springey prongs on
> the HP OfficeJet d145 printer that connect to the HP printer ink cartridge
> to no avail.
>
> I've tugged and pulled and tapped and jiggled the HP 14 ink cartridge; but
> still the HP OfficeJet d145 printer thinks the black printer ink is empty.
>
> The problem is this show-stopping error wholly disables the HP OfficeJet
> d145 printer. NOTHING can be pressed - not a single button - no diagnostics
> can be performed - no printer head cleaning - nothing. Absolutely no
> buttons work except the on/off button which has been cycled many many times
> between yesterday and today.
>
> This HP printer is so very frustrating.
>
> Do any printer experts have a debug procedure for testing why the HP OJ
> d145 thinks the HP 14 black printer ink is out when in fact it is not?
>

maryanne kehoe · External Since: Jun 12, 2006 Posts: 8

On Tue, 13 Jun 2006 03:13:18 GMT, GEO wrote:
> This is exactly what I did - by chance- with an Epson SC800 that
> would not power up. Sometimes it powers off by itself, but this time
> would not power up again ...until I unplugged for a couple of
> minutes.

I unplugged it for an hour but it still said the ink cartridge wasn't even
there.

I wonder if I should remove the CMOS battery and short the terminals on the
board at the left side of the printer near the front?

Do you think that would give it the final power-off signal this d145 needs?

maryanne kehoe · External Since: Jun 12, 2006 Posts: 8

On Mon, 12 Jun 2006 19:29:11 GMT, measekite wrote:
> i have an hp as well as a canon. i never have had to clean the contacts
> on the hp cart and never have a problem in many years of infrequent
> use. but i do use genuine hp ink carts.

All my HP #14 c5011a black cartridges are genuine HP ink cartridges for
sale at the local Staples store. I tried a few of them and all gave the
same erroneous error.
No Black Supply: Insert ink cartridge NOW

Since the problem occurs with a multitude of HP #14 c5011a black ink
cartridges (some of which are expired), do you think this error indicates a
fault in the printer and not in the ink cartridge?

maryanne kehoe · External Since: Jun 12, 2006 Posts: 8

On Mon, 12 Jun 2006 21:56:15 +0200, Stefaan A Eeckels wrote:
> Is this an original cartridge or has or has it been refilled?
> Can you access menu 7 - 1 (Status and maintenance/Check Ink Level)?
> Depending on how many pages have you printed, the head might need to be
> changed.

Yes, it is an official 26 ml HP #14 c5011d black ink cartridge that has
been refilled many times simply by removing it and dropping a dozen or so
drops of high quality black ink (from my local printing shop) onto the
sponge.

Unfortunately, no buttons but the on/off button work now on this HPOJD145
printer, not even the "menu" button. I've never seen this before.

A written taped note on the ink cartridge says the #14 HP c5011d black ink
cartridge was first installed on October 6th 2004 - which, given the well
known HP 2.5 year "in printer life" limit - would give an HP warning 2.5
years later on or about April 6th 2007 saying the ink was about to expire.
"Black ink old. 5 days to expire. Printing will stop."
"Black ink old. 4 days to expire. Printing will stop."
"Black ink old. 3 days to expire. Printing will stop."
"Black ink old. 2 days to expire. Printing will stop."
"Black ink old. 1 day to expire. Printing will stop."
"Supply expired. Replace black ink cartridge."

The well known end-of-warranty date stamped on the HP c5011d black ink #14
cartridge itself is 2005/11/12 which is explained at
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bua02014
as being YYYY/MM/DD. That means the HP c5011d black ink cartridge was
manufactured 2.5 years earlier, on 2003/05/12 in YYYY/MM/DD format.

The final expiration date (each HP ink cartridge has *many* fake expiry
dates but only one real expiry date) can be calculated to be the HP
end-of-warranty date + 2 years which would be 2007/11/12.

Given all these calculations, there should be no reason the HP black #14
c5011d ink cartridge would not be recognized by the HP OfficeJet d145 all
in one printer.

Does anyone have any other advice before I go out and splurge on brand new
tanks (at 40 dollars a pop) by way of debugging?

maryanne kehoe · External Since: Jun 12, 2006 Posts: 8

On Tue, 13 Jun 2006 04:29:48 GMT, maryanne kehoe wrote:
> I've done this many times since I put the original #14 c5011a HP black ink
> cartridge in the HPOJ d145 on October 2, 2004.

I just noticed two different numbers on my box of black ink cartridges
23 ml, HP #14, c5011a, black ink
26 ml, HP #14, c5011d, black ink

The problem happened with the 26 ml cartridge (not the 23 ml cartridge).
They are both exactly the same size and shape and, as far as I can tell,
the only difference is how much black ink Hewlett Packard put in the
original cartridge. Since both have been refilled many times, I doubt the
designation is meaningful at this time but I wanted to correct the record
so that others who are trying to help me are not confused.

Why would the HP OJ D145 printer think there was no cartridge in place?

maryanne kehoe · External Since: Jun 12, 2006 Posts: 8

On Mon, 12 Jun 2006 22:09:15 -0700, Bob Headrick wrote:
> You may have damaged the contacts.
> You might try asking in the HP business forum at:
> http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=420
> or the IT forum at:
> http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=420.
> There are users there with more experience with the D series printers.

Hi Bob Headrick,

I know from my googling this past couple of days that you are a veritable
Printer God when it comes to HP printers. Too bad your speciality is other
than the D-series printers as I could really use your help on this d145
error.
No Black Supply. Insert ink cartridge NOW

As far as I can tell from my googling, I'm the only one who has ever asked
about this error. I'm pretty sure it's not an expiry thing because none of
the expiration limits have been exceeded. These I calculated by searching
all the posts you posted to and finding the key calculations hinge on the
warranty expiration date printed on the HP ink cartridge which is
2005/11/12.

Your calculations give us the following true expiry dates.
- Manufacture Date: 2005/11/12 - 30 months = May 12, 2003
- Installation Date: 2004/10/06 (written at the time of installation)
- False Expiry Date: 2004/10/06 + 30 months = April 06, 2007
- True Expiry Date: 2005/11/12 + 24 months = November 12, 2007

Luckily, the false expiration date can be overcome (if you read your
threads), but so far nobody has overcome the true expiration date.

I guess since my problem has nothing to do with expiration dates, I'll need
the help of the two forums you suggested.

Can you post that second IT address again? It appears you accidentally cut
and pasted the *same* URL twice in your helpful advice above.

Thank you Bob,
maryanne

maryanne kehoe · External Since: Jun 12, 2006 Posts: 8

On Tue, 13 Jun 2006 00:23:38 -0700, Bob Headrick wrote:
> Oops - the IT Multifunction group is:
> http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=230
>
> and the Business Support group is:
> http://forums1.itrc.hp.com/service/forums/bizsupport/categoryhome.do?c...goryId=
>
> The problem you are seeing does not seem related to expiration, the
> message sounds like the printer is not recognizing the cartridge is
> installed. I would expect some electrical issue with the contacts
> between the cartridge and the printer.

Hi Bob,

I've read enough of the google record to know you're a Printer God so I
greatly appreciate the advice. It's too bad you're not an expert in the
D-series HP printers. I wish there were a D-series expert who was as
knowledgeable and helpful as you to your customers!

Anyway, I've resolved the problem by a roundabout way which doesn't
actually make any sense to me. I had four perfectly good HP #14 C5011D 26
ml black ink cartridges, all of which had previously been in the HP
OfficeJet D145 printer at one time or another so they all had their
machine-life set. None of the four worked - all gave the error
"No Black Supply. Insert ink cartridge NOW"

I took a chance and bought the $55 + tax Costco #716128 "Triple pack" of
three #14 black C5011D cartridges. I tried to read the expiration date on
the box but HP cleverly packaged the three pack with the date hidden.

Much to my chagrin, the super expensive Costco HP #14 black ink cartridges
were manufactured way back in 2004 based on my claculations as shown below.
- DATE PRINTED ON BOX = SINGAPORE FEB 2007
- DATE PRINTED ON CARTRIDGE = 2007/05/12
- DERIVED MANUFACTURE DATE = NOV 12, 2004
- DERIVED EXPIRATION DATE = MAY 12, 2009

Note the in-service date will expire before the true expiry date.
- INSTALLATION DATE = JUN 12, 2006
- DERIVED IN-SERVICE EXPIRY = DEC 12, 2008

The good news is that as soon as I installed the new HP #14 black printer
ink cartridge, the Hewlett Packard OfficeJet D145 immediately printed an
alignnment page and the error "No Black Supply. Insert ink cartridge NOW"
disappeared!

I can only conclude, based on the circumstances, that this Hewlett Packard
OfficeJet D145 has a clever secondary mechanism which determined that my
printer HP #24 printer ink cartridge had been refilled one too many times
even though I am no where near my in-service expiration date ((install date
+ 30 months) nor the final expiration date (warranty date + 24 months) of
the HP ink cartridge in question.

Is there any other possible conclusion from the scientific community out
there based on the evidence presented in the past few days?

maryanne

maryanne kehoe · External Since: Jun 12, 2006 Posts: 8

On Mon, 12 Jun 2006 11:11:02 -0700, Carey Frisch [MVP] wrote:
> Chat with an HP/Compaq Online Technician
> http://welcome.hp.com/country/us/en/contact/chat_1.html

Hi Carey,

I found the problem.

Apparently HP printers count the number of times you reinstall an ink
cartridge and if you exceed a set amount, then it won't let you use that
ink cartridge again, even when it's filled to the brim with pristine high
quality ink.

They forced me to purchase a new black ink cartridge (which was dated on
the box of February 2007 which means it was manufactured on November 12,
2004 and which means it will expire on December 12, 2008 if the 30-month
in-service date isn't reached first.

Whew! HP sure has a lot of clever tricks to ensure you constantly purchase
new ink cartridges, even when you don't need them!

maryanne

hondieprinterrorcom · External Since: Oct 21, 2006 Posts: 1

"Carey Frisch [MVP]" wrote:

> Chat with an HP/Compaq Online Technician
> http://welcome.hp.com/country/us/en/contact/chat_1.html
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
>
>
> "maryanne kehoe" wrote:
>
> > What can this error possibly be indicating?
> > HP OfficeJet d145
> > No Black Supply: Insert ink cartridge NOW to prevent damaging the product.
> >
> > I've inserted and reinserted the HP black ink printer cartridge #14 c5011a
> > but I still all of a sudden get this error from my HP printer saying "No
> > Black Supply".
> >
> > I've cleaned with a pencil eraser the gold plated contacts on the HP14
> > c5011a printer ink cartridge and I've cleaned the four springey prongs on
> > the HP OfficeJet d145 printer that connect to the HP printer ink cartridge
> > to no avail.
> >
> > I've tugged and pulled and tapped and jiggled the HP 14 ink cartridge; but
> > still the HP OfficeJet d145 printer thinks the black printer ink is empty.
> >
> > The problem is this show-stopping error wholly disables the HP OfficeJet
> > d145 printer. NOTHING can be pressed - not a single button - no diagnostics
> > can be performed - no printer head cleaning - nothing. Absolutely no
> > buttons work except the on/off button which has been cycled many many times
> > between yesterday and today.
> >
> > This HP printer is so very frustrating.
> >
> > Do any printer experts have a debug procedure for testing why the HP OJ
> > d145 thinks the HP 14 black printer ink is out when in fact it is not?
> >

mathewdavid · External Since: Aug 18, 2009 Posts: 1

I agree with Carey Frisch.You have to contact with technisian of HP.

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Tristan Adem · External Since: Sep 26, 2009 Posts: 1

I should buy a new black ink cartridge for my lexmark printer or just
run copies off for 10 cents at office max?
About how many pages does a black ink cartridge print?

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RobertVA · External Since: Jan 10, 2007 Posts: 120

Tristan Adem wrote:
> I should buy a new black ink cartridge for my lexmark printer or just
> run copies off for 10 cents at office max?
> About how many pages does a black ink cartridge print?

HP like in the thread title, or Lexmark like in the message body?

Some unreported, but relevant, variables:

Number of pages you want to print

Vehicle expenses (fuel, wear etc) on the round trip(s) to Office Max

Blank paper cost

How many of the pages are identical. If you are printing something like
a newsletter you might want to consider copying the common elements on
the back page and printing JUST the addresses using a printer.

Pages per tank varies depending on the print quality option you select
and the amount of printed area on the page. Results with bargain or
store brand tanks/cartridges or refills may vary (the printer
manufacturer's product MIGHT be worth the higher price).

nathanplane · External Since: Oct 08, 2009 Posts: 1

yes hp & compaq provide a good customer service, I had face same problem
before but I had used compatible ink cartridge so I haven't get any
customer service. recently I switch to new ink retailer, it is too early
for me to say about customer service but they offer money-back guarantee
with live chat support.

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