An unknown error has occurred ! This message could not be ..

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"DrDave" <DrDave.TakeThisOut@discussions.microsoft.com> wrote in message
news:2D0DB14E-9010-41EE-BBFF-CF72D6416BB0@microsoft.com...
>
>
> "bluedog765" wrote:
>
>> Can someone help with this problem?
>> I am unable to delete a message from my inbox!
>> Thanks in advance
>
> Same problem. I have tried everything posted,and nothing works.Every
> couple
> of days I get one more that I can't delete. Please HELP , Bill!!!

I don't think you'll see a fix from Microsoft any time soon. My current
theory, and it's only a theory, is that an anti-virus is causing the problem
by deleting messages as they are saved to the hard drive even though email
scanning is turned off. My problem appears to have gone away after
switching to Avast.

Have you tried marking the message as read and then deleting it? That's
what I've been doing and so far it has always worked. Other things:

Try repairing the database with WMUtil from www.oehelp.com

There are two copies of WindowsMail.MSMessageStore, One in
%USERPROFILE%\AppData\Microsoft\Windows Mail
and one in
%USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
If you delete both of these the database will be rebuilt. However, while no
messages should be lost, some may be downloaded again and you may lose some
record of which have been read. I recommend that you only do this when they
are causing you trouble, like when they are in the Outbox. Otherwise I now
just mark them as read and ignore them.

If none of those fixes work for you or you're afraid to try them, use a
different program like Thunderbird, which is free.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

Toni · External Since: May 19, 2007 Posts: 2

I too have tried all the suggested fixes except resorting to a different
virus scan program. So since none of these things worked for me and I do not
feel comfortable doing anything to technical to my computer now what? Are you
saying to get a different e-mail software or stop using McAfee and get
something else? Microsoft has no resolution to this catastrophie. I have had
other issues with the security preventing me from doing things with my
computer so I guess its time to remove McAfee and get something different.
What is the suggested thing to do here and which program should I attempt to
get for a virus protection?
--
Toni

"Frank Saunders, MS-MVP OE/WM" wrote:

> "DrDave" <DrDave.RemoveThis@discussions.microsoft.com> wrote in message
> news:2D0DB14E-9010-41EE-BBFF-CF72D6416BB0@microsoft.com...
> >
> >
> > "bluedog765" wrote:
> >
> >> Can someone help with this problem?
> >> I am unable to delete a message from my inbox!
> >> Thanks in advance
> >
> > Same problem. I have tried everything posted,and nothing works.Every
> > couple
> > of days I get one more that I can't delete. Please HELP , Bill!!!
>
> I don't think you'll see a fix from Microsoft any time soon. My current
> theory, and it's only a theory, is that an anti-virus is causing the problem
> by deleting messages as they are saved to the hard drive even though email
> scanning is turned off. My problem appears to have gone away after
> switching to Avast.
>
> Have you tried marking the message as read and then deleting it? That's
> what I've been doing and so far it has always worked. Other things:
>
> Try repairing the database with WMUtil from www.oehelp.com
>
> There are two copies of WindowsMail.MSMessageStore, One in
> %USERPROFILE%\AppData\Microsoft\Windows Mail
> and one in
> %USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
> If you delete both of these the database will be rebuilt. However, while no
> messages should be lost, some may be downloaded again and you may lose some
> record of which have been read. I recommend that you only do this when they
> are causing you trouble, like when they are in the Outbox. Otherwise I now
> just mark them as read and ignore them.
>
> If none of those fixes work for you or you're afraid to try them, use a
> different program like Thunderbird, which is free.
>
> --
> Frank Saunders, MS-MVP OE/WM
> Do not send mail.
>

Gary VanderMolen · External Since: Mar 09, 2007 Posts: 4539

Uninstall McAfee. It and Norton Antivirus are the biggest threat to the
proper operation of Windows Mail.
Download and install the free Avast antivirus program:
http://www.avast.com/eng/avast_4_home.html
Be sure to choose the option to disable email scanning.

Gary VanderMolen

"Toni" <Toni RemoveThis @discussions.microsoft.com> wrote in message news:BC708363-57BF-4A9A-B03C-1833D74AF561@microsoft.com...
>I too have tried all the suggested fixes except resorting to a different
> virus scan program. So since none of these things worked for me and I do not
> feel comfortable doing anything to technical to my computer now what? Are you
> saying to get a different e-mail software or stop using McAfee and get
> something else? Microsoft has no resolution to this catastrophie. I have had
> other issues with the security preventing me from doing things with my
> computer so I guess its time to remove McAfee and get something different.
> What is the suggested thing to do here and which program should I attempt to
> get for a virus protection?
> --
> Toni

Allie Earp · External Since: May 19, 2007 Posts: 1

Taffy, I don't understand. Keyin where? Actually type in ALT? You're not
saying using the ALT key, right? Did this delete that email? Thanks

"TAFFY PAYNE" wrote:

> Hi. Do as i did <<keyin <<ALT>>THEN >E >THEN >Y >. and click YES.
> --
> cant delete mail on my new Vista SR2125 UK
>
>
> "Luc" wrote:
>
> > Same problem here!
> > Not been able to fix the problem so far.
> >
> >
> > "bluedog765" <bluedog765.RemoveThis@discussions.microsoft.com> schreef in bericht
> > news:2FC1BB8D-528D-43B5-92A1-615CC560E005@microsoft.com...
> > > Can someone help with this problem?
> > > I am unable to delete a message from my inbox!
> > > Thanks in advance
> >

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

What Gary said.
Or switch to Thunderbird (or something else).
To tell the truth, McAfee and Norton and good for Window, either.

"Toni" <Toni.TakeThisOut@discussions.microsoft.com> wrote in message
news:BC708363-57BF-4A9A-B03C-1833D74AF561@microsoft.com...
>I too have tried all the suggested fixes except resorting to a different
> virus scan program. So since none of these things worked for me and I do
> not
> feel comfortable doing anything to technical to my computer now what? Are
> you
> saying to get a different e-mail software or stop using McAfee and get
> something else? Microsoft has no resolution to this catastrophie. I have
> had
> other issues with the security preventing me from doing things with my
> computer so I guess its time to remove McAfee and get something different.
> What is the suggested thing to do here and which program should I attempt
> to
> get for a virus protection?
> --
> Toni
>
>
> "Frank Saunders, MS-MVP OE/WM" wrote:
>
>> "DrDave" <DrDave.TakeThisOut@discussions.microsoft.com> wrote in message
>> news:2D0DB14E-9010-41EE-BBFF-CF72D6416BB0@microsoft.com...
>> >
>> >
>> > "bluedog765" wrote:
>> >
>> >> Can someone help with this problem?
>> >> I am unable to delete a message from my inbox!
>> >> Thanks in advance
>> >
>> > Same problem. I have tried everything posted,and nothing works.Every
>> > couple
>> > of days I get one more that I can't delete. Please HELP , Bill!!!
>>
>> I don't think you'll see a fix from Microsoft any time soon. My current
>> theory, and it's only a theory, is that an anti-virus is causing the
>> problem
>> by deleting messages as they are saved to the hard drive even though
>> email
>> scanning is turned off. My problem appears to have gone away after
>> switching to Avast.
>>
>> Have you tried marking the message as read and then deleting it? That's
>> what I've been doing and so far it has always worked. Other things:
>>
>> Try repairing the database with WMUtil from www.oehelp.com
>>
>> There are two copies of WindowsMail.MSMessageStore, One in
>> %USERPROFILE%\AppData\Microsoft\Windows Mail
>> and one in
>> %USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
>> If you delete both of these the database will be rebuilt. However, while
>> no
>> messages should be lost, some may be downloaded again and you may lose
>> some
>> record of which have been read. I recommend that you only do this when
>> they
>> are causing you trouble, like when they are in the Outbox. Otherwise I
>> now
>> just mark them as read and ignore them.
>>
>> If none of those fixes work for you or you're afraid to try them, use a
>> different program like Thunderbird, which is free.

Steve Cochran · External Since: Feb 22, 2006 Posts: 3053

Go to Edit | Empty Deleted Items and do it several times and some are
reporting that it slowly gets rid of the messages.

steve

"Allie Earp" <Allie Earp RemoveThis @discussions.microsoft.com> wrote in message
news:D2EE3AD8-9B3B-44D3-B27D-F6F361DA1A91@microsoft.com...
> Taffy, I don't understand. Keyin where? Actually type in ALT? You're not
> saying using the ALT key, right? Did this delete that email? Thanks
>
> "TAFFY PAYNE" wrote:
>
>> Hi. Do as i did <<keyin <<ALT>>THEN >E >THEN >Y >. and click YES.
>> --
>> cant delete mail on my new Vista SR2125 UK
>>
>>
>> "Luc" wrote:
>>
>> > Same problem here!
>> > Not been able to fix the problem so far.
>> >
>> >
>> > "bluedog765" <bluedog765 RemoveThis @discussions.microsoft.com> schreef in bericht
>> > news:2FC1BB8D-528D-43B5-92A1-615CC560E005@microsoft.com...
>> > > Can someone help with this problem?
>> > > I am unable to delete a message from my inbox!
>> > > Thanks in advance
>> >

Ken · External Since: Jun 09, 2006 Posts: 46

The Alt E method does not work for me either. the message will not go away,
and I can't send any emails because of it.

"Big Ted" wrote:

> Thanks, The shortcut keys did work one by one. Once all messages were deleted
> by using the shortcut keys, I added deleted messages to the deleted folder
> and was able to use the delete all deleted messages button. Thanks again.
> --
> Big Ted
>
>
> "Pamelajn" wrote:
>
> > Try using shortcut keys
> > I found that by keying "ALT' then "E" then "Y" it would delete each message
> > one by one.
> > I MAY BE WAY OFF BASE HERE... PLEASE TELL ME IF YOU DISAGREE WITH ME
> > I think what's happening is that the database is getting it's messages
> > confused. When you first started having the problem did you notice that it
> > looked as if the computer was actually deleting the messages, but they still
> > appeared in the deleted items folder? According to the database, the deleted
> > items folder is empty. What we're having a problem is with clearing out the
> > messages names from the folder. I believe that is why we're getting the
> > 'unknown error' message. The computer doesn't see that WE can still see the
> > message headers in the folder.
> >
> > Try what I've suggested. Since I did the shortcut keys, I've not had anymore
> > problems with doing a MASS delete of my deleted items folder.
> > Everything works as it should now.
> >
> > Let me know if this works for you.
> >
> > Take care,
> >
> > Pamela
> >
> > "bluedog765" wrote:
> >
> > > Can someone help with this problem?
> > > I am unable to delete a message from my inbox!
> > > Thanks in advance

MTB · External Since: May 30, 2007 Posts: 1

This worked for me. I hope they come up with a fix for this. What a pain.

"shaardz" wrote:

>
> I had this problem with a message in my inbox and although it didn't
> stop me from using windows mail in any way it was bloomin' annoying! As
> I don't use 'flagging' on my email all I did in the end was setup a
> customised view so that all flagged messaged were hidden and then
> flagged the email giving the error - bingo email header goes bye bye!
> Like a doctor, it doesn't solve the problem but it masks it quite well!
> Hope this helps.
>
>
> --
> shaardz
> ------------------------------------------------------------------------
> shaardz's Profile: http://forums.techarena.in/member.php?userid=25508
> View this thread: http://forums.techarena.in/showthread.php?t=711339
>
> http://forums.techarena.in
>
>

Candie1973 · External Since: May 31, 2007 Posts: 2

Steve,

Maybe you can help me, I see you've helped many others. I have the
irritating "ghost email" that has been in my inbox for two months now. When
previewing the email it says there is nothing to be displayed. It cannot be
deleted, moved to another folder, nothing. I have tried using the alt, E, D,
and that doesn't work for me. Any other suggestions?

"Steve Cochran" wrote:

> Go to Edit | Empty Deleted Items and do it several times and some are
> reporting that it slowly gets rid of the messages.
>
> steve
>
> "Allie Earp" <Allie Earp DeleteThis @discussions.microsoft.com> wrote in message
> news:D2EE3AD8-9B3B-44D3-B27D-F6F361DA1A91@microsoft.com...
> > Taffy, I don't understand. Keyin where? Actually type in ALT? You're not
> > saying using the ALT key, right? Did this delete that email? Thanks
> >
> > "TAFFY PAYNE" wrote:
> >
> >> Hi. Do as i did <<keyin <<ALT>>THEN >E >THEN >Y >. and click YES.
> >> --
> >> cant delete mail on my new Vista SR2125 UK
> >>
> >>
> >> "Luc" wrote:
> >>
> >> > Same problem here!
> >> > Not been able to fix the problem so far.
> >> >
> >> >
> >> > "bluedog765" <bluedog765 DeleteThis @discussions.microsoft.com> schreef in bericht
> >> > news:2FC1BB8D-528D-43B5-92A1-615CC560E005@microsoft.com...
> >> > > Can someone help with this problem?
> >> > > I am unable to delete a message from my inbox!
> >> > > Thanks in advance
> >> >
>

Steve Vogel · External Since: May 26, 2007 Posts: 22

Clever idea, shaardz. Good work-around for a stupid problem.

SV

MTB <MTB DeleteThis @discussions.microsoft.com> wrote:

>This worked for me. I hope they come up with a fix for this. What a pain.
>
>"shaardz" wrote:
>
>>
>> I had this problem with a message in my inbox and although it didn't
>> stop me from using windows mail in any way it was bloomin' annoying! As
>> I don't use 'flagging' on my email all I did in the end was setup a
>> customised view so that all flagged messaged were hidden and then
>> flagged the email giving the error - bingo email header goes bye bye!
>> Like a doctor, it doesn't solve the problem but it masks it quite well!
>> Hope this helps.
>>
>>
>> --
>> shaardz
>> ------------------------------------------------------------------------
>> shaardz's Profile: http://forums.techarena.in/member.php?userid=25508
>> View this thread: http://forums.techarena.in/showthread.php?t=711339
>>
>> http://forums.techarena.in
>>
>>

Steve Vogel · External Since: May 26, 2007 Posts: 22

There was a suggestion in another topic to Flag the phantom messages
and then customize the view to not display the phantom, flagged
messages. This doesn't get rid of them, but at least they don't
clutter up your mailbox.

SV

Candie1973 <Candie1973 DeleteThis @discussions.microsoft.com> wrote:

>Steve,
>
>Maybe you can help me, I see you've helped many others. I have the
>irritating "ghost email" that has been in my inbox for two months now. When
>previewing the email it says there is nothing to be displayed. It cannot be
>deleted, moved to another folder, nothing. I have tried using the alt, E, D,
>and that doesn't work for me. Any other suggestions?
>
>"Steve Cochran" wrote:
>
>> Go to Edit | Empty Deleted Items and do it several times and some are
>> reporting that it slowly gets rid of the messages.
>>
>> steve
>>
>> "Allie Earp" <Allie Earp DeleteThis @discussions.microsoft.com> wrote in message
>> news:D2EE3AD8-9B3B-44D3-B27D-F6F361DA1A91@microsoft.com...
>> > Taffy, I don't understand. Keyin where? Actually type in ALT? You're not
>> > saying using the ALT key, right? Did this delete that email? Thanks
>> >
>> > "TAFFY PAYNE" wrote:
>> >
>> >> Hi. Do as i did <<keyin <<ALT>>THEN >E >THEN >Y >. and click YES.
>> >> --
>> >> cant delete mail on my new Vista SR2125 UK
>> >>
>> >>
>> >> "Luc" wrote:
>> >>
>> >> > Same problem here!
>> >> > Not been able to fix the problem so far.
>> >> >
>> >> >
>> >> > "bluedog765" <bluedog765 DeleteThis @discussions.microsoft.com> schreef in bericht
>> >> > news:2FC1BB8D-528D-43B5-92A1-615CC560E005@microsoft.com...
>> >> > > Can someone help with this problem?
>> >> > > I am unable to delete a message from my inbox!
>> >> > > Thanks in advance
>> >> >
>>

fasttrack 1 · External Since: Jun 06, 2007 Posts: 1

New Vista software on new computer. Emails are NOT being sent (or rec'd by
designated recipient).
(1) message cannot be deleted from OUTBOX, (the remaining 22 have been moved
to draft folder.) A pop up says that this message
cannot be displayed because of low memory or disc space; (highly unliikely).
Does anybody know what I need to do to DELETE this message which appears to
be interfering with sending ALL of my emails, (and causing my family members
to
think I don't love them anymore?).
Thanks!
fasttrack 1.
> Can someone help with this problem?
> I am unable to delete a message from my inbox!
> Thanks in advance

Jean Morris · External Since: Jun 07, 2007 Posts: 2

Same here, and the exact same problem with Windows Mail. I use Comcast, so
I go into the Comcast homepage and there they are. I get them, but this is
absurd that I have a new $1000. Dell and it won't work. Jean Morris
"fasttrack 1" <fasttrack 1 DeleteThis @discussions.microsoft.com> wrote in message
news:424527D7-C79B-4924-A19F-2E4F40B6DCC0@microsoft.com...
>
> New Vista software on new computer. Emails are NOT being sent (or rec'd
> by
> designated recipient).
> (1) message cannot be deleted from OUTBOX, (the remaining 22 have been
> moved
> to draft folder.) A pop up says that this message
> cannot be displayed because of low memory or disc space; (highly
> unliikely).
> Does anybody know what I need to do to DELETE this message which appears
> to
> be interfering with sending ALL of my emails, (and causing my family
> members
> to
> think I don't love them anymore?).
> Thanks!
> fasttrack 1.
>> Can someone help with this problem?
>> I am unable to delete a message from my inbox!
>> Thanks in advance

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"fasttrack 1" <fasttrack 1 DeleteThis @discussions.microsoft.com> wrote in message
news:424527D7-C79B-4924-A19F-2E4F40B6DCC0@microsoft.com...
>
> New Vista software on new computer. Emails are NOT being sent (or rec'd
> by
> designated recipient).
> (1) message cannot be deleted from OUTBOX, (the remaining 22 have been
> moved
> to draft folder.) A pop up says that this message
> cannot be displayed because of low memory or disc space; (highly
> unliikely).
> Does anybody know what I need to do to DELETE this message which appears
> to
> be interfering with sending ALL of my emails, (and causing my family
> members
> to
> think I don't love them anymore?).

See http://www.oehelp.com/WMUtil/

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

01maxx · External Since: Jun 08, 2007 Posts: 1

"bluedog765" wrote:

> Can someone help with this problem?
> I am unable to delete a message from my inbox!
> Thanks in advance

yooper7 · External Since: Jun 23, 2007 Posts: 1

"bluedog765" wrote:

> Can someone help with this problem?
> I am unable to delete a message from my inbox!
> Thanks in advance

Dawnie · External Since: Jun 23, 2007 Posts: 1

AtLast - Thanks this got rid of it for me

Dawn

"DGuess" wrote:

> One blocking you from sending in the Inbox????? That's interesting.
>
> IOh well, low away the message stores, restart WinMail new and empty then
> drang drop the old .eml files back into WInMail.
>
>
> Windows Mail has a newer (to them) form of database. Each email is stored
>
> separately.
>
>
>
> Do the following:
>
>
>
> 1) Open Control Panel then select Folder Options.
>
> a) click on the Views tab
>
> b) Select "Show hidden files and folders"
>
> c) Uncheck "Hide extensions for known file types"
>
> d) click APPLY then OK.
>
> e) Close Control Panel
>
>
>
> 2) From Windows Mail
>
> a) Click on the Tools menu
>
> b) click on Options
>
> c) click on the Advanced tab
>
> d) click the Maintenance button
>
> e) click the Store Folders button.
>
> f) make a note of the location of the message stores. It will be
>
> something like:
>
> C:\Users\<account name>\AppData\Local\Microsoft\Windows Mail
>
> g) close Windows Mail
>
>
>
> 3) Open Windows Explorer
>
>
>
> When it opens, you will see a small black triangle next to the user account
>
> name. Click it to collapse it.
>
>
>
> For the following, the triangle will not appear till you put the mouse over
>
> the element in question.
>
>
>
> Move the mouse to the "Computer" line. A triangle will appear, click on it
>
> to expand it.
>
>
>
> You should see something like "Local Disk (C Smile

"
>
>
>
> Click on the triangle to expand it.
>
>
>
> Locate "Users" and click on the triangle next to it to expand it.
>
>
>
> Locate <username> and click on the triangle next to it to expand it.
>
>
>
> Locate "AppData" and click on the triangle next to it to expand it.
>
>
>
> Locate "Local" and click on the triangle next to it to expand it.
>
> Locate "Microsoft" and click on the triangle next to it to expand it.
>
>
>
> Now, in the right window pane, locate Windows Mail.
>
> Click on it.
>
>
>
> In the left window pane, scroll upward till you see "Local Disk (C Smile

"
>
>
>
> Now, in the right window pane, hold them left mouse button down on the
>
> Windows Mail folder.
>
> Drag it to the "Local Disk (C Smile

" and release the mouse button.
>
> Select MOVE Here.......
>
>
>
> Now, this may take a bit to get done, depending upon how much mail is there.
>
> Give it time.
>
>
>
> Now, when it's done, create a new folder name Windows Mail to replace the
>
> moved one in the
>
> C:\Users\<account name>\AppData\Local\Microsoft folder.
>
>
>
> Now start Windows Mail.
>
> It will be empty but that's no biggie.
>
>
>
> Create a couple of folders in Windows Mail and name them Old Mail, Old
>
> Sent.
>
> Click on the Old Mail folder to open it.
>
>
>
>
>
> Resize Windows Mail so you can see both Windows Explorer and Windows Mail.
>
>
>
> In the Windows Mail folder you will see a Local Folders folder, click the
>
> triangle to expand it.
>
>
>
> Locate the Inbox folder.
>
> In this folder you will see a lot of .eml files. These are the old emails.
>
> Drag and drop ONLY the .eml files to the Old Mail folder in Windows Mail.
>
>
>
> Do similar for Sent Items to the Old Sent folder.
>
>
>
> Now, see if Windows Mail works for you.
>
>
> "Kelli M" <Kelli M RemoveThis @discussions.microsoft.com> wrote in message
> news:A04C727C-005F-44B3-A162-169FFB3974C6@microsoft.com...
> > Frank,
> >
> > I have tried many of the suggestions that have been posted on this site.
> > Unfortunately the answer to ignor it is not my option as it blocks me from
> > sending other mail.
> > There was mentioned of removing the Windowsmail file (2 to be exact) how
> > do
> > I do this and will I need to reinstall the program again?
> >
> > KM
> >
> > "Frank Saunders, MS-MVP OE/WM" wrote:
> >
> >> "bluedog765" <bluedog765 RemoveThis @discussions.microsoft.com> wrote in message
> >> news:2FC1BB8D-528D-43B5-92A1-615CC560E005@microsoft.com...
> >> > Can someone help with this problem?
> >> > I am unable to delete a message from my inbox!
> >> > Thanks in advance
> >>
> >> Mark it as read and then try deleting it. If that doesn't work just
> >> ignore
> >> it.
> >>
> >> --
> >> Frank Saunders, MS-MVP OE/WM
> >> http://www.fjsmjs.com
> >> Answer in newsgroup. Don't expect an answer to email.
> >>
> >>
>

Unable to delete message. · External Since: Jun 23, 2007 Posts: 1

"bluedog765" wrote:

> Can someone help with this problem?
> I am unable to delete a message from my inbox!
> Thanks in advance

crookedtoe · External Since: Jul 07, 2007 Posts: 2

"Luc" wrote:

> Same problem here!
> Not been able to fix the problem so far.
>
>
> "bluedog765" <bluedog765.DeleteThis@discussions.microsoft.com> schreef in bericht
> news:2FC1BB8D-528D-43B5-92A1-615CC560E005@microsoft.com...
> > Can someone help with this problem?
> > I am unable to delete a message from my inbox!
> > Thanks in advance
>

tony marony · External Since: Jul 16, 2007 Posts: 1

Simple

First goto edit then mark as read and then delete the emails.Then delete
them from deleted items.

"bluedog765" wrote:

> Can someone help with this problem?
> I am unable to delete a message from my inbox!
> Thanks in advance