An unknown error has occurred ! This message could not be ..

bluedog765 · External Since: Feb 19, 2007 Posts: 3

Can someone help with this problem?
I am unable to delete a message from my inbox!
Thanks in advance

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"bluedog765" <bluedog765.DeleteThis@discussions.microsoft.com> wrote in message
news:2FC1BB8D-528D-43B5-92A1-615CC560E005@microsoft.com...
> Can someone help with this problem?
> I am unable to delete a message from my inbox!
> Thanks in advance

Mark it as read and then try deleting it. If that doesn't work just ignore
it.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.

Pamelajn · External Since: Mar 22, 2007 Posts: 7

Try using shortcut keys
I found that by keying "ALT' then "E" then "Y" it would delete each message
one by one.
I MAY BE WAY OFF BASE HERE... PLEASE TELL ME IF YOU DISAGREE WITH ME
I think what's happening is that the database is getting it's messages
confused. When you first started having the problem did you notice that it
looked as if the computer was actually deleting the messages, but they still
appeared in the deleted items folder? According to the database, the deleted
items folder is empty. What we're having a problem is with clearing out the
messages names from the folder. I believe that is why we're getting the
'unknown error' message. The computer doesn't see that WE can still see the
message headers in the folder.

Try what I've suggested. Since I did the shortcut keys, I've not had anymore
problems with doing a MASS delete of my deleted items folder.
Everything works as it should now.

Let me know if this works for you.

Take care,

Pamela

"bluedog765" wrote:

> Can someone help with this problem?
> I am unable to delete a message from my inbox!
> Thanks in advance

Gary VanderMolen · External Since: Mar 09, 2007 Posts: 4539

What you can do for now is to ignore it.
Microsoft has not released a permanent fix for this bug.
If it gets to the point where you can't use Windows Mail,
temporarily switch to an alternate mail client, like web mail,
or Microsoft Outlook or the free Mozilla Thunderbird.

Gary VanderMolen

"bluedog765" <bluedog765 DeleteThis @discussions.microsoft.com> wrote in message news:2FC1BB8D-528D-43B5-92A1-615CC560E005@microsoft.com...
> Can someone help with this problem?
> I am unable to delete a message from my inbox!
> Thanks in advance

Luc · External Since: Mar 22, 2007 Posts: 1

Same problem here!
Not been able to fix the problem so far.

"bluedog765" <bluedog765 RemoveThis @discussions.microsoft.com> schreef in bericht
news:2FC1BB8D-528D-43B5-92A1-615CC560E005@microsoft.com...
> Can someone help with this problem?
> I am unable to delete a message from my inbox!
> Thanks in advance

tsand36 · External Since: Mar 27, 2007 Posts: 1

The "Alt" "E" "Y" method works!

"Pamelajn" wrote:

> Try using shortcut keys
> I found that by keying "ALT' then "E" then "Y" it would delete each message
> one by one.
> I MAY BE WAY OFF BASE HERE... PLEASE TELL ME IF YOU DISAGREE WITH ME
> I think what's happening is that the database is getting it's messages
> confused. When you first started having the problem did you notice that it
> looked as if the computer was actually deleting the messages, but they still
> appeared in the deleted items folder? According to the database, the deleted
> items folder is empty. What we're having a problem is with clearing out the
> messages names from the folder. I believe that is why we're getting the
> 'unknown error' message. The computer doesn't see that WE can still see the
> message headers in the folder.
>
> Try what I've suggested. Since I did the shortcut keys, I've not had anymore
> problems with doing a MASS delete of my deleted items folder.
> Everything works as it should now.
>
> Let me know if this works for you.
>
> Take care,
>
> Pamela
>
> "bluedog765" wrote:
>
> > Can someone help with this problem?
> > I am unable to delete a message from my inbox!
> > Thanks in advance

MikeO · External Since: Feb 20, 2007 Posts: 7

The "ALT" method works for me also.
Thanks.

"Pamelajn" wrote:

> Try using shortcut keys
> I found that by keying "ALT' then "E" then "Y" it would delete each message
> one by one.
> I MAY BE WAY OFF BASE HERE... PLEASE TELL ME IF YOU DISAGREE WITH ME
> I think what's happening is that the database is getting it's messages
> confused. When you first started having the problem did you notice that it
> looked as if the computer was actually deleting the messages, but they still
> appeared in the deleted items folder? According to the database, the deleted
> items folder is empty. What we're having a problem is with clearing out the
> messages names from the folder. I believe that is why we're getting the
> 'unknown error' message. The computer doesn't see that WE can still see the
> message headers in the folder.
>
> Try what I've suggested. Since I did the shortcut keys, I've not had anymore
> problems with doing a MASS delete of my deleted items folder.
> Everything works as it should now.
>
> Let me know if this works for you.
>
> Take care,
>
> Pamela
>
> "bluedog765" wrote:
>
> > Can someone help with this problem?
> > I am unable to delete a message from my inbox!
> > Thanks in advance

Dave · External Since: Jun 17, 2006 Posts: 128

This worked for me, too. It looks like this is a known problem for MANY
months prior to release, and I found nothing in the microsoft kb about it.

"Pamelajn" wrote:

> Try using shortcut keys
> I found that by keying "ALT' then "E" then "Y" it would delete each message
> one by one.
> I MAY BE WAY OFF BASE HERE... PLEASE TELL ME IF YOU DISAGREE WITH ME
> I think what's happening is that the database is getting it's messages
> confused. When you first started having the problem did you notice that it
> looked as if the computer was actually deleting the messages, but they still
> appeared in the deleted items folder? According to the database, the deleted
> items folder is empty. What we're having a problem is with clearing out the
> messages names from the folder. I believe that is why we're getting the
> 'unknown error' message. The computer doesn't see that WE can still see the
> message headers in the folder.
>
> Try what I've suggested. Since I did the shortcut keys, I've not had anymore
> problems with doing a MASS delete of my deleted items folder.
> Everything works as it should now.
>
> Let me know if this works for you.
>
> Take care,
>
> Pamela
>
> "bluedog765" wrote:
>
> > Can someone help with this problem?
> > I am unable to delete a message from my inbox!
> > Thanks in advance

melinda J · External Since: Mar 22, 2007 Posts: 24

"bluedog765" <bluedog765.DeleteThis@discussions.microsoft.com> wrote in message
news:2FC1BB8D-528D-43B5-92A1-615CC560E005@microsoft.com...
> Can someone help with this problem?
> I am unable to delete a message from my inbox!
> Thanks in advance

Big Ted · External Since: Apr 13, 2007 Posts: 1

Thanks, The shortcut keys did work one by one. Once all messages were deleted
by using the shortcut keys, I added deleted messages to the deleted folder
and was able to use the delete all deleted messages button. Thanks again.
--
Big Ted

"Pamelajn" wrote:

> Try using shortcut keys
> I found that by keying "ALT' then "E" then "Y" it would delete each message
> one by one.
> I MAY BE WAY OFF BASE HERE... PLEASE TELL ME IF YOU DISAGREE WITH ME
> I think what's happening is that the database is getting it's messages
> confused. When you first started having the problem did you notice that it
> looked as if the computer was actually deleting the messages, but they still
> appeared in the deleted items folder? According to the database, the deleted
> items folder is empty. What we're having a problem is with clearing out the
> messages names from the folder. I believe that is why we're getting the
> 'unknown error' message. The computer doesn't see that WE can still see the
> message headers in the folder.
>
> Try what I've suggested. Since I did the shortcut keys, I've not had anymore
> problems with doing a MASS delete of my deleted items folder.
> Everything works as it should now.
>
> Let me know if this works for you.
>
> Take care,
>
> Pamela
>
> "bluedog765" wrote:
>
> > Can someone help with this problem?
> > I am unable to delete a message from my inbox!
> > Thanks in advance

Brenda · External Since: Feb 25, 2007 Posts: 6

Thanks, this worked great !!!!

"Pamelajn" wrote:

> Try using shortcut keys
> I found that by keying "ALT' then "E" then "Y" it would delete each message
> one by one.
> I MAY BE WAY OFF BASE HERE... PLEASE TELL ME IF YOU DISAGREE WITH ME
> I think what's happening is that the database is getting it's messages
> confused. When you first started having the problem did you notice that it
> looked as if the computer was actually deleting the messages, but they still
> appeared in the deleted items folder? According to the database, the deleted
> items folder is empty. What we're having a problem is with clearing out the
> messages names from the folder. I believe that is why we're getting the
> 'unknown error' message. The computer doesn't see that WE can still see the
> message headers in the folder.
>
> Try what I've suggested. Since I did the shortcut keys, I've not had anymore
> problems with doing a MASS delete of my deleted items folder.
> Everything works as it should now.
>
> Let me know if this works for you.
>
> Take care,
>
> Pamela
>
> "bluedog765" wrote:
>
> > Can someone help with this problem?
> > I am unable to delete a message from my inbox!
> > Thanks in advance

BARRY HARDMAN · External Since: Feb 17, 2007 Posts: 8

THERE IS NO SOLUTION OR ANSWER
"melinda J" <VZEVXWOU RemoveThis @verizon.net.linlove.com> wrote in message
news:eQBz4BLfHHA.5056@TK2MSFTNGP02.phx.gbl...
>
> "bluedog765" <bluedog765 RemoveThis @discussions.microsoft.com> wrote in message
> news:2FC1BB8D-528D-43B5-92A1-615CC560E005@microsoft.com...
>> Can someone help with this problem?
>> I am unable to delete a message from my inbox!
>> Thanks in advance
>

Barbarahb · External Since: Apr 15, 2007 Posts: 1

I am having problems with the same message but it concerns and email in my
outbox and it won't let any other emails that I have created after this
"problem email" go out. What do I do? I tried your method but it doesn't do
anything.

Thanks in advance.

Barbarahb

"Pamelajn" wrote:

> Try using shortcut keys
> I found that by keying "ALT' then "E" then "Y" it would delete each message
> one by one.
> I MAY BE WAY OFF BASE HERE... PLEASE TELL ME IF YOU DISAGREE WITH ME
> I think what's happening is that the database is getting it's messages
> confused. When you first started having the problem did you notice that it
> looked as if the computer was actually deleting the messages, but they still
> appeared in the deleted items folder? According to the database, the deleted
> items folder is empty. What we're having a problem is with clearing out the
> messages names from the folder. I believe that is why we're getting the
> 'unknown error' message. The computer doesn't see that WE can still see the
> message headers in the folder.
>
> Try what I've suggested. Since I did the shortcut keys, I've not had anymore
> problems with doing a MASS delete of my deleted items folder.
> Everything works as it should now.
>
> Let me know if this works for you.
>
> Take care,
>
> Pamela
>
> "bluedog765" wrote:
>
> > Can someone help with this problem?
> > I am unable to delete a message from my inbox!
> > Thanks in advance

Gary VanderMolen · External Since: Mar 09, 2007 Posts: 4539

Once you get a 'ghost' email stuck in the outbox, and it won't let you
send out anything, your options are quite limited.
If you don't feel comfortable doing the database deletion/regeneration
method that has been widely discussed in this newsgroup, then your
only remaining option is to install and use a different email program.
Mozilla Thunderbird is free:
http://www.mozilla.com/en-US/thunderbird/

Gary VanderMolen

"Barbarahb" <Barbarahb RemoveThis @discussions.microsoft.com> wrote in message news:9FF5F299-1A99-498A-8996-5F5154162033@microsoft.com...
>I am having problems with the same message but it concerns and email in my
> outbox and it won't let any other emails that I have created after this
> "problem email" go out. What do I do? I tried your method but it doesn't do
> anything.
>
> Thanks in advance.
>
> Barbarahb

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"Barbarahb" <Barbarahb DeleteThis @discussions.microsoft.com> wrote in message
news:9FF5F299-1A99-498A-8996-5F5154162033@microsoft.com...
>I am having problems with the same message but it concerns and email in my
> outbox and it won't let any other emails that I have created after this
> "problem email" go out. What do I do? I tried your method but it doesn't
> do
> anything.
>
> Thanks in advance.
>
> Barbarahb
>
> "Pamelajn" wrote:
>
>> Try using shortcut keys
>> I found that by keying "ALT' then "E" then "Y" it would delete each
>> message
>> one by one.
>> I MAY BE WAY OFF BASE HERE... PLEASE TELL ME IF YOU DISAGREE WITH ME
>> I think what's happening is that the database is getting it's messages
>> confused. When you first started having the problem did you notice that
>> it
>> looked as if the computer was actually deleting the messages, but they
>> still
>> appeared in the deleted items folder? According to the database, the
>> deleted
>> items folder is empty. What we're having a problem is with clearing out
>> the
>> messages names from the folder. I believe that is why we're getting the
>> 'unknown error' message. The computer doesn't see that WE can still see
>> the
>> message headers in the folder.
>>
>> Try what I've suggested. Since I did the shortcut keys, I've not had
>> anymore
>> problems with doing a MASS delete of my deleted items folder.
>> Everything works as it should now.
>>
>> Let me know if this works for you.
>>
>> Take care,
>>
>> Pamela
>>
>> "bluedog765" wrote:
>>
>> > Can someone help with this problem?
>> > I am unable to delete a message from my inbox!
>> > Thanks in advance

As Gary said, your options are very limited.

Try repairing the database with WMUtil from www.oehelp.com

That probably won't work, but it's worth a try because it's easy and the
program is free. If you're a glutton for punishment you can try the method
below, but Gary's suggestion is a lot easier.

There are two copies of WindowsMail.MSMessageStore, One in
%USERPROFILE%\AppData\Microsoft\Windows Mail
and one in
%USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
If you delete both of these the database will be rebuilt. However, while no
messages should be lost, some may be downloaded again and you may lose some
record of which have been read. I recommend that you only do this when they
are causing you trouble, like when they are in the Outbox. Otherwise I now
just mark them as read and ignore them.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.

fam5rog · External Since: Apr 16, 2007 Posts: 2

May I suggest selecting all messages then doing the "alt" "e" "y" then enter
for windows vista!

"Pamelajn" wrote:

> Try using shortcut keys
> I found that by keying "ALT' then "E" then "Y" it would delete each message
> one by one.
> I MAY BE WAY OFF BASE HERE... PLEASE TELL ME IF YOU DISAGREE WITH ME
> I think what's happening is that the database is getting it's messages
> confused. When you first started having the problem did you notice that it
> looked as if the computer was actually deleting the messages, but they still
> appeared in the deleted items folder? According to the database, the deleted
> items folder is empty. What we're having a problem is with clearing out the
> messages names from the folder. I believe that is why we're getting the
> 'unknown error' message. The computer doesn't see that WE can still see the
> message headers in the folder.
>
> Try what I've suggested. Since I did the shortcut keys, I've not had anymore
> problems with doing a MASS delete of my deleted items folder.
> Everything works as it should now.
>
> Let me know if this works for you.
>
> Take care,
>
> Pamela
>
> "bluedog765" wrote:
>
> > Can someone help with this problem?
> > I am unable to delete a message from my inbox!
> > Thanks in advance

David · External Since: Jun 11, 2006 Posts: 193

I believe the problem is "Windows" and especially "Vista", I wish I had never
heard of it, my XP was working great.
David G

"Gary VanderMolen" wrote:

> What you can do for now is to ignore it.
> Microsoft has not released a permanent fix for this bug.
> If it gets to the point where you can't use Windows Mail,
> temporarily switch to an alternate mail client, like web mail,
> or Microsoft Outlook or the free Mozilla Thunderbird.
>
> Gary VanderMolen
>
> "bluedog765" <bluedog765 DeleteThis @discussions.microsoft.com> wrote in message news:2FC1BB8D-528D-43B5-92A1-615CC560E005@microsoft.com...
> > Can someone help with this problem?
> > I am unable to delete a message from my inbox!
> > Thanks in advance
>

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"David" <David.DeleteThis@discussions.microsoft.com> wrote in message
news:197945C8-BD49-4675-AED9-6D7D7C7FFB5D@microsoft.com...
>I believe the problem is "Windows" and especially "Vista", I wish I had
>never
> heard of it, my XP was working great.
> David G
>
> "Gary VanderMolen" wrote:
>
>> What you can do for now is to ignore it.
>> Microsoft has not released a permanent fix for this bug.
>> If it gets to the point where you can't use Windows Mail,
>> temporarily switch to an alternate mail client, like web mail,
>> or Microsoft Outlook or the free Mozilla Thunderbird.
>>
>> Gary VanderMolen
>>
>> "bluedog765" <bluedog765.DeleteThis@discussions.microsoft.com> wrote in message
>> news:2FC1BB8D-528D-43B5-92A1-615CC560E005@microsoft.com...
>> > Can someone help with this problem?
>> > I am unable to delete a message from my inbox!
>> > Thanks in advance
>>

It's not a Vista problem, it's a Windows Mail problem (separate programming
team).

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com

baldeagle110 · External Since: Apr 21, 2007 Posts: 10

baldeagle.TakeThisOut@telus.net I can not delete from in or delete box. I receive e-mails
that I can not open. Help. Everybody I talk to is like a city worker;it's not
my job or my fault. pony

"bluedog765" wrote:

> Can someone help with this problem?
> I am unable to delete a message from my inbox!
> Thanks in advance

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"baldeagle110" <baldeagle110 RemoveThis @hotmail.com> wrote in message
news:1D641649-1ABF-4701-8080-2A8B88720575@microsoft.com...
> baldeagle RemoveThis @telus.net I can not delete from in or delete box. I receive
> e-mails
> that I can not open. Help. Everybody I talk to is like a city worker;it's
> not
> my job or my fault. pony
>
> "bluedog765" wrote:
>
>> Can someone help with this problem?
>> I am unable to delete a message from my inbox!
>> Thanks in advance

Have you tried marking the message as read and then deleting it? That's
what I've been doing and so far it has always worked. Other things:

Try repairing the database with WMUtil from www.oehelp.com

There are two copies of WindowsMail.MSMessageStore, One in
%USERPROFILE%\AppData\Microsoft\Windows Mail
and one in
%USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
If you delete both of these the database will be rebuilt. However, while no
messages should be lost, some may be downloaded again and you may lose some
record of which have been read. I recommend that you only do this when they
are causing you trouble, like when they are in the Outbox. Otherwise I now
just mark them as read and ignore them.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.