trying to get tech' support but serial number not accepted

i'm having a problem w/ vista that nobody seems to be familiar w/. i
absolutely must get this computer running smoothly ASAP. i've tried to
appeal to technical support (which requires the vista serial number) but my
serial num' is not recognized. i have tried more than a few times. i really
need help on this. if anyone has any advice please share. incidentally, the
nature of the problem is one of windows maximizing and minimizing when i
click on various parts of pages such as text fields or when should i try to
scroll down using the side scroll bars - the same thing happens...it's
impossible to get anything done really. the only advice i've gotten so far
is "don't click on the BORDERS because they can make things open and close"
or something to that effect. the fact is, something is seriously wrong. i
have been running virus protection since the start and this is a new computer
sufficiently equipped to run vista. i really need tech' assistance. if you
might have any knowledge that can help me please share. eric

"eric" <eric.DeleteThis@discussions.microsoft.com> wrote in message
news:F71A4AED-3DF8-4747-A6B0-A4E4BAB4AF5B@microsoft.com...
> i'm having a problem w/ vista that nobody seems to be familiar w/. i
> absolutely must get this computer running smoothly ASAP. i've tried to
> appeal to technical support (which requires the vista serial number) but
> my
> serial num' is not recognized.

Is it possible you have an OEM version of Vista, which would not qualify you
for tech support from MS?