Can't open or save files

rfinnct · External Since: May 04, 2007 Posts: 1

I'm not sure exactly at what point this started (if it was after installing
software or if it just happened on its own for some reason), but other than
using Windows Explorer, I cannot open or save a file.
If I am in Word or Photoshop or any other program, as soon as I attempt to
open or save something, the window comes up which should let me choose the
folder I want to open something from or save something to (it's defaulted at
the normal "Documents" folder), the program I'm using locks up.

Like I said, I can access all the folders seemingly OK through Win.
Explorer, it's just when I'm trying to access/save files through other
programs that it freezes.

I don't know if it's the folder itself, or something in the folder (I've had
the computer less than 2 weeks, and the problem arose about a week ago, so
I've barely got anything actually IN the folder yet), maybe a setting that's
wrong, or could it be a conflicting program? I have no idea!

The only error message I've ever recieved in all the times it's frozen was
once it said "Windows shell common DLL is not responding"... all the other
times there seemed to be no feedback as to what was going wrong.

If the information helps, I'm running Vista Home Premium edition... if any
other info about the computer is needed to analyze the situation, please let
me know and I'll gladly supply it.

Any input would be GREATLY appreciated!

ayejay0601 · External Since: Feb 07, 2007 Posts: 12

Hey-

I have the same problem! Did you find a solution? I have a couple of
theories based on other stuff I read on the web: First, it has something to
do with HP's publish-to-web. If you have that--uninstall. It will help, but
not completely solve the problem (you will still have the problem
occassionally--especially with the my documents folder) Second it has
something to do with the Icons--its trying to load a certain type of
real-time Icon and failing--not sure which one. Anyway, hope this helps and
please let me know if you find a solution. I lost a lot of work today, b/c I
was not able to save my word doc.

"rfinnct" wrote:

> I'm not sure exactly at what point this started (if it was after installing
> software or if it just happened on its own for some reason), but other than
> using Windows Explorer, I cannot open or save a file.
> If I am in Word or Photoshop or any other program, as soon as I attempt to
> open or save something, the window comes up which should let me choose the
> folder I want to open something from or save something to (it's defaulted at
> the normal "Documents" folder), the program I'm using locks up.
>
> Like I said, I can access all the folders seemingly OK through Win.
> Explorer, it's just when I'm trying to access/save files through other
> programs that it freezes.
>
> I don't know if it's the folder itself, or something in the folder (I've had
> the computer less than 2 weeks, and the problem arose about a week ago, so
> I've barely got anything actually IN the folder yet), maybe a setting that's
> wrong, or could it be a conflicting program? I have no idea!
>
> The only error message I've ever recieved in all the times it's frozen was
> once it said "Windows shell common DLL is not responding"... all the other
> times there seemed to be no feedback as to what was going wrong.
>
> If the information helps, I'm running Vista Home Premium edition... if any
> other info about the computer is needed to analyze the situation, please let
> me know and I'll gladly supply it.
>
> Any input would be GREATLY appreciated!

chele · External Since: Jun 24, 2007 Posts: 1

Hi
I'm having a similar problem i got windows vista with a new computer so
nothing else on it and it has been fine but just now it will not open a word
file at all it just says not responding,
did you get any advice?

"rfinnct" wrote:

> I'm not sure exactly at what point this started (if it was after installing
> software or if it just happened on its own for some reason), but other than
> using Windows Explorer, I cannot open or save a file.
> If I am in Word or Photoshop or any other program, as soon as I attempt to
> open or save something, the window comes up which should let me choose the
> folder I want to open something from or save something to (it's defaulted at
> the normal "Documents" folder), the program I'm using locks up.
>
> Like I said, I can access all the folders seemingly OK through Win.
> Explorer, it's just when I'm trying to access/save files through other
> programs that it freezes.
>
> I don't know if it's the folder itself, or something in the folder (I've had
> the computer less than 2 weeks, and the problem arose about a week ago, so
> I've barely got anything actually IN the folder yet), maybe a setting that's
> wrong, or could it be a conflicting program? I have no idea!
>
> The only error message I've ever recieved in all the times it's frozen was
> once it said "Windows shell common DLL is not responding"... all the other
> times there seemed to be no feedback as to what was going wrong.
>
> If the information helps, I'm running Vista Home Premium edition... if any
> other info about the computer is needed to analyze the situation, please let
> me know and I'll gladly supply it.
>
> Any input would be GREATLY appreciated!

Rock · External Since: Feb 10, 2007 Posts: 2069

"chele" <chele.RemoveThis@discussions.microsoft.com> wrote
> Hi
> I'm having a similar problem i got windows vista with a new computer so
> nothing else on it and it has been fine but just now it will not open a
> word
> file at all it just says not responding,
> did you get any advice?

If it had been working and this was a sudden change have you tried a System
Restore to a point with things worked?

--
Rock [MS-MVP User/Shell]

roscoe942 · External Since: Jun 30, 2009 Posts: 1

PpwnzURface;4050557 Wrote:
> I was having the same problem so I tried your icon theory and it fixed
> the problem for me. All I did was install Stardock Icon packager, put a
> new set of icons on then switched back to vista default icons and viola,
> problem solved... for me anyway. Just for good measure I uninstalled the
> program and the problem was still fixed. I'm sure there is probably a
> better way to do this but I am lazy and like cool looking things so this
> one worked for me.
>
> *I just did what you did and now it works, because I had the same
> problem before. Thanks*

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TryingtoHelp · External Since: Oct 12, 2009 Posts: 1

Open a new computer account and it will be fixed it worked with me

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