the message could not be deleted

callalilly · External Since: May 03, 2007 Posts: 1

I am having the same problem, but this step doesn't work because it is in my
inbox.

"mac" wrote:

>
> "jthom11" <jthom11 DeleteThis @discussions.microsoft.com> wrote in message
> news:CA804CD0-5D00-4610-A752-1F447B700B28@microsoft.com...
> > This should solve the problem! Very easy!
> >
> > Left click once on the deleted items folder thats in the column on the
> > left
> > side of the windows mail page, then right click on it once, then left
> > click
> > on: empty "deleted items" folder, do the same thing if its the Junk E-mail
> > folder thats givin you the problem!(left click once on the Junk E-mail
> > then
> > right click once, then left click the empty "junk E-mail" folder)
> >
> > - jthom11
> >
> > "RMcD" wrote:
> >
> >>
> >>
> >> "Chomper" wrote:
> >>
> >> > I'm getting the same thing.I know I have tons of memory and disc space
> >> > left.
> >> > And it's from a reliable source. I tried all the tricks to no avail. It
> >> > will
> >> > not let me delete the e-mail. It's from Mountain wings. and ideas?
> >> >
> >> > "BChat" wrote:
> >> >
> >> > > I have the same situation - shutting off preview pane doesn't help. I
> >> > > am
> >> > > using build 5728.
> >> > > The only thing I can do without getting:
> >> > > "An unknown error has occurred"
> >> > > is to Mark Read/Unread
> >> > > The message is not previewed in the preview pane:
> >> > > "Message could not be displayed
> >> > > Windows Mail encountered an unexpected problem while displaying this
> >> > > message.
> >> > > Check your computer for low memory or low disk space and try again."
> >> > >
> >> > > The message is from a reliable source - Perfect Disk, Raxco
> >> > > Software - and
> >> > > was OK for awhile
> >> > > and then became corrupt.
> >> > >
> >> > >
> >> > >
> >> > >
> >> > > "Frank Saunders, MS-MVP OE/WM" <franksaunders DeleteThis @mvps.org> wrote in
> >> > > message
> >> > > news:3D3A31BC-2C4D-4B03-9AF7-EBE4630B6C61@microsoft.com...
> >> > > "garbea01" <garbea01 DeleteThis @discussions.microsoft.com> wrote in message
> >> > > news:1CFF2128-73FA-46DF-AD01-8C8AB5A4E809@microsoft.com...
> >> > > >i have a message in my inbox which i can neither delete or move.i
> >> > > >know
> >> > > >there
> >> > > > is no problem with the message because i know its fom a reliable
> >> > > > source(EBAY).
> >> > >
> >> > > Go to View | Layout and turn off the Preview Pane. Then try to
> >> > > delete it.
> >> > >
> >> > > --
> >> > > Frank Saunders, MS-MVP OE/WM
> >> > > http://www.fjsmjs.com
> >> > > Answer in newsgroup. Don't send mail.
> >> > >
> >> > >
>
>
>
> You sure are persistent with your advice on how to empty Junk and Deleted
> items folders "jthom11", try answering the problem of emptying the Inbox, as
> was requested?
>

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"callalilly" <callalilly.RemoveThis@discussions.microsoft.com> wrote in message
news:DD00E0AB-9404-407E-9180-E84AA2B467C3@microsoft.com...
>I am having the same problem, but this step doesn't work because it is in
>my
> inbox.

Mark the message as read and then delete it. If this doesn't work then
ignore it. The cure is worse than the disease.
If you have Norton or McAfee uninstall them. If you have any other
anti-virus turn off scanning of email and EML files.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com

Steve Cochran · External Since: Feb 22, 2006 Posts: 3053

ditto

"Frank Saunders, MS-MVP OE/WM" <franksaunders.RemoveThis@mvps.org> wrote in message
news:%23QYI04pjHHA.2440@TK2MSFTNGP06.phx.gbl...
> "callalilly" <callalilly.RemoveThis@discussions.microsoft.com> wrote in message
> news:DD00E0AB-9404-407E-9180-E84AA2B467C3@microsoft.com...
>>I am having the same problem, but this step doesn't work because it is in
>>my
>> inbox.
>
>
> Mark the message as read and then delete it. If this doesn't work then
> ignore it. The cure is worse than the disease.
> If you have Norton or McAfee uninstall them. If you have any other
> anti-virus turn off scanning of email and EML files.
>
> --
> Frank Saunders, MS-MVP OE/WM
> http://www.fjsmjs.com
>
>
>

ksvista · External Since: May 10, 2007 Posts: 2

I agree with the person who asked Microsoft for a patch! Deleting and
reformatting as a way to get rid of errors is ridiculous! How often is this
going to happen? Microsoft, if you're out there, please tell us what to do.

Kj

"garbea01" wrote:

> i have a message in my inbox which i can neither delete or move.i know there
> is no problem with the message because i know its fom a reliable source(EBAY).

dhull · External Since: May 12, 2007 Posts: 3

I have a simular problem except I have e-mail in my Outbox that I cannot
delete and it is preventing me from send out any other e-mails.
--
Don

"garbea01" wrote:

> i have a message in my inbox which i can neither delete or move.i know there
> is no problem with the message because i know its fom a reliable source(EBAY).

Gary VanderMolen · External Since: Mar 09, 2007 Posts: 4539

Steve Cochran has graciously developed a free utility program
that will remove a stuck message from the Outbox:
Go to http://www.oehelp.com/WMUtil/
When you start to download the wmutil.zip file,
be sure to choose Save rather than Run.
After it finishes downloading choose Run, then Extract. Then it will
show the extraction folder with two files in it, WMUtil.exe and scxout.dll.
Run WMUtil.exe, wait until the buttons become active, then click on
Clear Outbox. It may take a while. Before you start, make sure
Windows Mail is not running.

Gary VanderMolen

"dhull" <dhull.RemoveThis@discussions.microsoft.com> wrote in message news:E0FC73BF-1774-47FC-8B9C-8FDC07B12F1D@microsoft.com...
>I have a simular problem except I have e-mail in my Outbox that I cannot
> delete and it is preventing me from send out any other e-mails.
> --
> Don

dhull · External Since: May 12, 2007 Posts: 3

I downloaded the program and installed. I closed all my programs including
Winmail. The window popped up with text reading "Close Windows Mail to
enable" and Compact Database, Repair Database and Clear Outbox buttons never
became active.

Don
--
Don

"Gary VanderMolen" wrote:

> Steve Cochran has graciously developed a free utility program
> that will remove a stuck message from the Outbox:
> Go to http://www.oehelp.com/WMUtil/
> When you start to download the wmutil.zip file,
> be sure to choose Save rather than Run.
> After it finishes downloading choose Run, then Extract. Then it will
> show the extraction folder with two files in it, WMUtil.exe and scxout.dll.
> Run WMUtil.exe, wait until the buttons become active, then click on
> Clear Outbox. It may take a while. Before you start, make sure
> Windows Mail is not running.
>
> Gary VanderMolen
>
> "dhull" <dhull DeleteThis @discussions.microsoft.com> wrote in message news:E0FC73BF-1774-47FC-8B9C-8FDC07B12F1D@microsoft.com...
> >I have a simular problem except I have e-mail in my Outbox that I cannot
> > delete and it is preventing me from send out any other e-mails.
> > --
> > Don
>
>
>

Cal Bear '66 · External Since: Mar 30, 2007 Posts: 1587

Right click Taskbar>Task Manager>Processes
winmail.exe, End Process Button

"dhull" <dhull.RemoveThis@discussions.microsoft.com> wrote in message
news:6832AC4E-26EC-4C14-B2D6-7C340592AA3A@microsoft.com...
>I downloaded the program and installed. I closed all my programs including
> Winmail. The window popped up with text reading "Close Windows Mail to
> enable" and Compact Database, Repair Database and Clear Outbox buttons never
> became active.
>
> Don
> --
> Don
>
>
> "Gary VanderMolen" wrote:
>
>> Steve Cochran has graciously developed a free utility program
>> that will remove a stuck message from the Outbox:
>> Go to http://www.oehelp.com/WMUtil/
>> When you start to download the wmutil.zip file,
>> be sure to choose Save rather than Run.
>> After it finishes downloading choose Run, then Extract. Then it will
>> show the extraction folder with two files in it, WMUtil.exe and scxout.dll.
>> Run WMUtil.exe, wait until the buttons become active, then click on
>> Clear Outbox. It may take a while. Before you start, make sure
>> Windows Mail is not running.
>>
>> Gary VanderMolen
>>
>> "dhull" <dhull.RemoveThis@discussions.microsoft.com> wrote in message
>> news:E0FC73BF-1774-47FC-8B9C-8FDC07B12F1D@microsoft.com...
>> >I have a simular problem except I have e-mail in my Outbox that I cannot
>> > delete and it is preventing me from send out any other e-mails.
>> > --
>> > Don
>>
>>
>>

dhull · External Since: May 12, 2007 Posts: 3

Cal Bear '66 suggestion worked to close the program and then the Clear Outbox
button activated. Outgoing message deleted and all is working well. Thanks
to both of you.

Don
--
Don

"Cal Bear '66" wrote:

> Right click Taskbar>Task Manager>Processes
> winmail.exe, End Process Button
>
>
> "dhull" <dhull RemoveThis @discussions.microsoft.com> wrote in message
> news:6832AC4E-26EC-4C14-B2D6-7C340592AA3A@microsoft.com...
> >I downloaded the program and installed. I closed all my programs including
> > Winmail. The window popped up with text reading "Close Windows Mail to
> > enable" and Compact Database, Repair Database and Clear Outbox buttons never
> > became active.
> >
> > Don
> > --
> > Don
> >
> >
> > "Gary VanderMolen" wrote:
> >
> >> Steve Cochran has graciously developed a free utility program
> >> that will remove a stuck message from the Outbox:
> >> Go to http://www.oehelp.com/WMUtil/
> >> When you start to download the wmutil.zip file,
> >> be sure to choose Save rather than Run.
> >> After it finishes downloading choose Run, then Extract. Then it will
> >> show the extraction folder with two files in it, WMUtil.exe and scxout.dll.
> >> Run WMUtil.exe, wait until the buttons become active, then click on
> >> Clear Outbox. It may take a while. Before you start, make sure
> >> Windows Mail is not running.
> >>
> >> Gary VanderMolen
> >>
> >> "dhull" <dhull RemoveThis @discussions.microsoft.com> wrote in message
> >> news:E0FC73BF-1774-47FC-8B9C-8FDC07B12F1D@microsoft.com...
> >> >I have a simular problem except I have e-mail in my Outbox that I cannot
> >> > delete and it is preventing me from send out any other e-mails.
> >> > --
> >> > Don
> >>
> >>
> >>
>
>
>

Gary VanderMolen · External Since: Mar 09, 2007 Posts: 4539

Glad it worked for you. Chalk up another win for Steve's program.

Gary VanderMolen

"dhull" <dhull DeleteThis @discussions.microsoft.com> wrote in message news:5C332E4C-E1DA-41E1-8CFB-6CB1583AE026@microsoft.com...
> Cal Bear '66 suggestion worked to close the program and then the Clear Outbox
> button activated. Outgoing message deleted and all is working well. Thanks
> to both of you.
>
> Don
> --
> Don
>
>
> "Cal Bear '66" wrote:
>
>> Right click Taskbar>Task Manager>Processes
>> winmail.exe, End Process Button
>>
>>
>> "dhull" <dhull DeleteThis @discussions.microsoft.com> wrote in message
>> news:6832AC4E-26EC-4C14-B2D6-7C340592AA3A@microsoft.com...
>> >I downloaded the program and installed. I closed all my programs including
>> > Winmail. The window popped up with text reading "Close Windows Mail to
>> > enable" and Compact Database, Repair Database and Clear Outbox buttons never
>> > became active.
>> >
>> > Don
>> > --
>> > Don
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Steve Cochran has graciously developed a free utility program
>> >> that will remove a stuck message from the Outbox:
>> >> Go to http://www.oehelp.com/WMUtil/
>> >> When you start to download the wmutil.zip file,
>> >> be sure to choose Save rather than Run.
>> >> After it finishes downloading choose Run, then Extract. Then it will
>> >> show the extraction folder with two files in it, WMUtil.exe and scxout.dll.
>> >> Run WMUtil.exe, wait until the buttons become active, then click on
>> >> Clear Outbox. It may take a while. Before you start, make sure
>> >> Windows Mail is not running.
>> >>
>> >> Gary VanderMolen
>> >>
>> >> "dhull" <dhull DeleteThis @discussions.microsoft.com> wrote in message
>> >> news:E0FC73BF-1774-47FC-8B9C-8FDC07B12F1D@microsoft.com...
>> >> >I have a simular problem except I have e-mail in my Outbox that I cannot
>> >> > delete and it is preventing me from send out any other e-mails.
>> >> > --
>> >> > Don

carla · External Since: May 15, 2007 Posts: 4

"garbea01" wrote:

> thanks for the response.the message disapeared when i upgraded to 5728
>
> "Frank Saunders, MS-MVP OE/WM" wrote:
>
> > "garbea01" <garbea01.DeleteThis@discussions.microsoft.com> wrote in message
> > news:1CFF2128-73FA-46DF-AD01-8C8AB5A4E809@microsoft.com...
> > >i have a message in my inbox which i can neither delete or move.i know
> > >there
> > > is no problem with the message because i know its fom a reliable
> > > source(EBAY).
> >
> > Go to View | Layout and turn off the Preview Pane. Then try to delete it.
> >
> > --
> > Frank Saunders, MS-MVP OE/WM
> > http://www.fjsmjs.com
> > Answer in newsgroup. Don't send mail.
> >
> >

carla · External Since: May 15, 2007 Posts: 4

"garbea01" wrote:

> i have a message in my inbox which i can neither delete or move.i know there
> is no problem with the message because i know its fom a reliable source(EBAY).

Lisa · External Since: Dec 15, 2006 Posts: 21

I am also having the same problem not being able to delete a corrupted email
from my inbox. Anyone has a fix or an alternative way to remove it. I have
tried everything.

"carla" wrote:

>
>
> "garbea01" wrote:
>
> > i have a message in my inbox which i can neither delete or move.i know there
> > is no problem with the message because i know its fom a reliable source(EBAY).

Hanamichi · External Since: May 16, 2007 Posts: 2

I have the same problem but my message are in the recycle bin..the steve's
program don't work in this case..but i don't know what i can do for resolving
this problem..any ideas??

sorry for my "english" but i'm italian! Wink

Hanamichi

"Lisa" wrote:

> I am also having the same problem not being able to delete a corrupted email
> from my inbox. Anyone has a fix or an alternative way to remove it. I have
> tried everything.
>
> "carla" wrote:
>
> >
> >
> > "garbea01" wrote:
> >
> > > i have a message in my inbox which i can neither delete or move.i know there
> > > is no problem with the message because i know its fom a reliable source(EBAY).

Lisa · External Since: Dec 15, 2006 Posts: 21

Steve's program didn't work for me either.

"Hanamichi" wrote:

> I have the same problem but my message are in the recycle bin..the steve's
> program don't work in this case..but i don't know what i can do for resolving
> this problem..any ideas??
>
> sorry for my "english" but i'm italian! Wink

>
> Hanamichi
>
> "Lisa" wrote:
>
> > I am also having the same problem not being able to delete a corrupted email
> > from my inbox. Anyone has a fix or an alternative way to remove it. I have
> > tried everything.
> >
> > "carla" wrote:
> >
> > >
> > >
> > > "garbea01" wrote:
> > >
> > > > i have a message in my inbox which i can neither delete or move.i know there
> > > > is no problem with the message because i know its fom a reliable source(EBAY).

Gary VanderMolen · External Since: Mar 09, 2007 Posts: 4539

Steve's program only removes stuck messages from the outbox,
not from other folders. Some have reported being able to delete
bad messages from Deleted Items by repeatedly using the
delete command. The safest thing to do is to ignore the non-outbox
stuck messages. If you are a risk taker, you can 'blow away' the
message store, using the various methods advocated by Steve,
Frank, DGuess, and others.
If it were me, I'd wait for Microsoft to release the new mail program
later this month.

Gary VanderMolen

"Lisa" <Lisa.TakeThisOut@discussions.microsoft.com> wrote in message news:3D111AFD-456E-4C45-BBED-B6B1CDC4421A@microsoft.com...
> Steve's program didn't work for me either.
>
> "Hanamichi" wrote:
>
>> I have the same problem but my message are in the recycle bin..the steve's
>> program don't work in this case..but i don't know what i can do for resolving
>> this problem..any ideas??
>>
>> sorry for my "english" but i'm italian! Wink

>>
>> Hanamichi
>>
>> "Lisa" wrote:
>>
>> > I am also having the same problem not being able to delete a corrupted email
>> > from my inbox. Anyone has a fix or an alternative way to remove it. I have
>> > tried everything.
>> >
>> > "carla" wrote:
>> >
>> > >
>> > >
>> > > "garbea01" wrote:
>> > >
>> > > > i have a message in my inbox which i can neither delete or move.i know there
>> > > > is no problem with the message because i know its fom a reliable source(EBAY).

Jim · External Since: Jun 11, 2006 Posts: 179

I do had this problem in Vista with a junk mail.
I deleted the following files
from:C:\Users\Jim\AppData\Local\Microsoft\Windows Mail............
edb.chk
edb.txt
edb00061.txt
windowsmail.msmessagestore file
2 different jrs files and the windowsmail.pat file
When i restarted the application it said:
Buildwing windows Mail Database
when mail popped up no more undeletable message!
Hope this works for everyone else who has a stuck message in the inbox!!!

I hold myself unaccountable for any irreversible damage this may cause to
anyones machine
Use at your own risk!
JIm

Mitch · External Since: Jun 23, 2006 Posts: 4

"thanks for the response.the message disapeared when i upgraded to 5728 "

What does that mean? (having the same problem)

"garbea01" wrote:

> thanks for the response.the message disapeared when i upgraded to 5728
>
> "Frank Saunders, MS-MVP OE/WM" wrote:
>
> > "garbea01" <garbea01.DeleteThis@discussions.microsoft.com> wrote in message
> > news:1CFF2128-73FA-46DF-AD01-8C8AB5A4E809@microsoft.com...
> > >i have a message in my inbox which i can neither delete or move.i know
> > >there
> > > is no problem with the message because i know its fom a reliable
> > > source(EBAY).
> >
> > Go to View | Layout and turn off the Preview Pane. Then try to delete it.
> >
> > --
> > Frank Saunders, MS-MVP OE/WM
> > http://www.fjsmjs.com
> > Answer in newsgroup. Don't send mail.
> >
> >

Steve Cochran · External Since: Feb 22, 2006 Posts: 3053

You completely wipe out the all the data in the database when you do this,
so unless its very annoying, then just ignore it.

steve

"Jim" <Jim.RemoveThis@discussions.microsoft.com> wrote in message
news:86A1CBB7-F7C4-4BAD-A2DF-9E68740D0474@microsoft.com...
>I do had this problem in Vista with a junk mail.
> I deleted the following files
> from:C:\Users\Jim\AppData\Local\Microsoft\Windows Mail............
> edb.chk
> edb.txt
> edb00061.txt
> windowsmail.msmessagestore file
> 2 different jrs files and the windowsmail.pat file
> When i restarted the application it said:
> Buildwing windows Mail Database
> when mail popped up no more undeletable message!
> Hope this works for everyone else who has a stuck message in the inbox!!!
>
> I hold myself unaccountable for any irreversible damage this may cause to
> anyones machine
> Use at your own risk!
> JIm
>

melly · External Since: May 17, 2007 Posts: 1

I have been having this problem for a while now and I've hesitated about
deleting the files. If I were to delete the things that Steve has mentioned
and I mess something up would I be able to get it back to how it was if I do
a system restore? I'm using a gateway computer and I've used the restore on
my old computer several times to fix things and I was wondering if I did
delete the files if it would get them back if I did it with this new
computer. I am not a very happy Vista user I've had more problems out of it
than the XP I have on my other computer.

"Steve Cochran" wrote:

> You completely wipe out the all the data in the database when you do this,
> so unless its very annoying, then just ignore it.
>
> steve
>
> "Jim" <Jim DeleteThis @discussions.microsoft.com> wrote in message
> news:86A1CBB7-F7C4-4BAD-A2DF-9E68740D0474@microsoft.com...
> >I do had this problem in Vista with a junk mail.
> > I deleted the following files
> > from:C:\Users\Jim\AppData\Local\Microsoft\Windows Mail............
> > edb.chk
> > edb.txt
> > edb00061.txt
> > windowsmail.msmessagestore file
> > 2 different jrs files and the windowsmail.pat file
> > When i restarted the application it said:
> > Buildwing windows Mail Database
> > when mail popped up no more undeletable message!
> > Hope this works for everyone else who has a stuck message in the inbox!!!
> >
> > I hold myself unaccountable for any irreversible damage this may cause to
> > anyones machine
> > Use at your own risk!
> > JIm
> >
>