Get an error to install scanner drivers for a Canon MP500

Jerry P · External Since: Jun 22, 2006 Posts: 110

Hi all
Here is a funny one. all the past version of Vista I had no problems at all
on a HP M7470N and a Dell 8400.

I installed the program for the MP500 printer/scanner.

The printer works just fine, when I try to scan anything, I get a error to
install the scanner drivers?!?!?

Checking in system\hardware all drivers are installed and working
properly???????

I know some computer genius can help
thanks in advance
Jerry

Alan Morris [MSFT] · External Since: Mar 02, 2006 Posts: 359

does this work if you use the drivers that come with Vista?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Jerry P" <alpha7878.RemoveThis@comcast.net> wrote in message
news:E4452C6E-BFC8-4381-97EB-4437D2BA6EE2@microsoft.com...
> Hi all
> Here is a funny one. all the past version of Vista I had no problems at
> all on a HP M7470N and a Dell 8400.
>
> I installed the program for the MP500 printer/scanner.
>
> The printer works just fine, when I try to scan anything, I get a error to
> install the scanner drivers?!?!?
>
> Checking in system\hardware all drivers are installed and working
> properly???????
>
> I know some computer genius can help
> thanks in advance
> Jerry
>
>
>

Jerry P · External Since: Jun 22, 2006 Posts: 110

Same thing, using Vista drivers
Do you have any ideas?
Thanks for any support
Jerry P

"Alan Morris [MSFT]" <alanmo.DeleteThis@online.microsoft.com> wrote in message
news:uV1oyhi7GHA.3960@TK2MSFTNGP05.phx.gbl...
> does this work if you use the drivers that come with Vista?
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Jerry P" <alpha7878.DeleteThis@comcast.net> wrote in message
> news:E4452C6E-BFC8-4381-97EB-4437D2BA6EE2@microsoft.com...
>> Hi all
>> Here is a funny one. all the past version of Vista I had no problems at
>> all on a HP M7470N and a Dell 8400.
>>
>> I installed the program for the MP500 printer/scanner.
>>
>> The printer works just fine, when I try to scan anything, I get a error
>> to install the scanner drivers?!?!?
>>
>> Checking in system\hardware all drivers are installed and working
>> properly???????
>>
>> I know some computer genius can help
>> thanks in advance
>> Jerry
>>
>>
>>
>
>

Jerry P · External Since: Jun 22, 2006 Posts: 110

No I get the same error with the Vista drivers
Jerry P

"Jerry P" <alpha7878.DeleteThis@comcast.net> wrote in message
news:E4452C6E-BFC8-4381-97EB-4437D2BA6EE2@microsoft.com...
> Hi all
> Here is a funny one. all the past version of Vista I had no problems at
> all on a HP M7470N and a Dell 8400.
>
> I installed the program for the MP500 printer/scanner.
>
> The printer works just fine, when I try to scan anything, I get a error to
> install the scanner drivers?!?!?
>
> Checking in system\hardware all drivers are installed and working
> properly???????
>
> I know some computer genius can help
> thanks in advance
> Jerry
>
>
>

Justin Shupp · External Since: Jun 09, 2006 Posts: 6

Yes, I just figured out a solution. If you open the printer properties for
the mp500, click the Advanced tab. Then by the driver option, select "new
driver" and browse to the location were you are keeping the downloaded
drivers. Browse through until you find the "mp500pr.inf" file (in the
mp500xp102usz" directory. Select that, then select the Canon MP500 SERIES
printer and hit apply. Close the properties window and you should be able
to run MP Navigator now.

It worked for me. YMMV.

Justin

"Jerry P" <alpha7878.RemoveThis@comcast.net> wrote in message
news:C25485A6-ADAA-4E01-B7D7-A94A59605ECF@microsoft.com...
> No I get the same error with the Vista drivers
> Jerry P
>
> "Jerry P" <alpha7878.RemoveThis@comcast.net> wrote in message
> news:E4452C6E-BFC8-4381-97EB-4437D2BA6EE2@microsoft.com...
>> Hi all
>> Here is a funny one. all the past version of Vista I had no problems at
>> all on a HP M7470N and a Dell 8400.
>>
>> I installed the program for the MP500 printer/scanner.
>>
>> The printer works just fine, when I try to scan anything, I get a error
>> to install the scanner drivers?!?!?
>>
>> Checking in system\hardware all drivers are installed and working
>> properly???????
>>
>> I know some computer genius can help
>> thanks in advance
>> Jerry
>>
>>
>>
>

Jerry P · External Since: Jun 22, 2006 Posts: 110

I tried that, thanks anyway
Jerry

"Justin Shupp" <jshupp872 DeleteThis @hotmail.com> wrote in message
news:4500A887-D17B-412B-8C8E-A2B83531A26D@microsoft.com...
> Yes, I just figured out a solution. If you open the printer properties
> for the mp500, click the Advanced tab. Then by the driver option, select
> "new driver" and browse to the location were you are keeping the
> downloaded drivers. Browse through until you find the "mp500pr.inf" file
> (in the mp500xp102usz" directory. Select that, then select the Canon
> MP500 SERIES printer and hit apply. Close the properties window and you
> should be able to run MP Navigator now.
>
> It worked for me. YMMV.
>
> Justin
>
>
> "Jerry P" <alpha7878 DeleteThis @comcast.net> wrote in message
> news:C25485A6-ADAA-4E01-B7D7-A94A59605ECF@microsoft.com...
>> No I get the same error with the Vista drivers
>> Jerry P
>>
>> "Jerry P" <alpha7878 DeleteThis @comcast.net> wrote in message
>> news:E4452C6E-BFC8-4381-97EB-4437D2BA6EE2@microsoft.com...
>>> Hi all
>>> Here is a funny one. all the past version of Vista I had no problems at
>>> all on a HP M7470N and a Dell 8400.
>>>
>>> I installed the program for the MP500 printer/scanner.
>>>
>>> The printer works just fine, when I try to scan anything, I get a error
>>> to install the scanner drivers?!?!?
>>>
>>> Checking in system\hardware all drivers are installed and working
>>> properly???????
>>>
>>> I know some computer genius can help
>>> thanks in advance
>>> Jerry
>>>
>>>
>>>
>>