Printer's status cannot be changed from offline

Atlanta Dojo · External Since: Mar 21, 2007 Posts: 1

I recently purchased a new laptop with Windows Vista Premium. I have
repeatedly tried to install my old Lexmark printer, and the installation has
been successful. However, I cannot print any documents because the status is
always "offline" and resists any attempt I've made to change it to ready. The
documents I send to the printer line up in the queue but nothing ever comes
out. Only one test page, not from Windows but from Lexmark's software, has
printed. Otherwise, I get nothing. Can anyone help?

"Cari · External Since: Sep 17, 2006 Posts: 611

What model of Lexmark are you trying to install?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Atlanta Dojo" wrote in message

>I recently purchased a new laptop with Windows Vista Premium. I have
> repeatedly tried to install my old Lexmark printer, and the installation
> has
> been successful. However, I cannot print any documents because the status
> is
> always "offline" and resists any attempt I've made to change it to ready.
> The
> documents I send to the printer line up in the queue but nothing ever
> comes
> out. Only one test page, not from Windows but from Lexmark's software, has
> printed. Otherwise, I get nothing. Can anyone help?

Hugh Wyn Griffith · External Since: Feb 18, 2007 Posts: 423

You might try bypassing the print spooler to see if that avoids the
problem. Right mouse click on the printer icon in Settings / Printers
and select Properties. Depending on the printer there is likely to be a
setting [x] Print direct to printer. Try it and see what happens.

I've also just seen a message elsewhere from someone with a similar
sounding problem who after much trial with other solutions solved it by
uninstalling Adobe Reader .....

Worth trying if you have it installed; I do and don't have the problem
so it's anyone's guess; but then this is VISTA <g>

If none of these works tell us what make and model of printer it is.

eyesurf · Joined: Apr 10, 2008 Posts: 1

Hi, I own a small computer repair company and have the exact same problem and was able to fix it. After many many hours of trial and error...here's what you need to do.

This regards when Vista says that your lexmark printer is always offline

Got: ftp://ftp.lexmark.com/driver/inkjet_drivers/Cleanup/ (copy and paste to browser)

and download the file that corresponds to the SERIES of your printer.

After you have it downloaded...make sure you have the newest driver from Lexmark's website for your printer.

1) Unplug the printer from the USB port

2) go into control panel > printers

3) delete all occurences of the lexmark printer
NOTE: they may not disappear until you reboot

4) reboot

5) use the cleanup utility you downloaded from lexmark(right-click it and run as administrator)

6) you should be prompted to reboot after the cleanup utility runs...if not reboot now)

7) now that you have booted back up...right-click the driver and run as administrator

Cool

you might notice that it stops mid-install...if so look for a small box in the background notifying you to reboot after you are done. click okay on that box and let the install proceed.

9) follow all the prompts and eventually you can click "exit" and then "finish"

10) at this point I chose to do a test print which did work, but then subsequent prints did not work until I rebooted...so REBOOT

11) you should be back in business with everything working properly.

12) call lexmark and tell them they suck, because their solution is to sell you a new printer.

Smile