My dvd drive on my dell studio 17 is no longer seen by vista

Ghost 36 · External Since: Oct 04, 2009 Posts: 1

I have a Dell studio 17 laptop that no longer reconise the dvd drive, I was
told that a solution existed on the Microsoft knowadge site and when I
followed what it said I found that the registry entry for the dvd drive had
been deleted.

I have e-mailed microsoft tech support about half a dozen time asking how to
correct this problem and I have heard nothing from them.

Please does anybody know how I can renter the the missing section in to the
registry.

Malke · External Since: Jan 10, 2009 Posts: 132

Ghost 36 wrote:

> I have a Dell studio 17 laptop that no longer reconise the dvd drive, I
> was told that a solution existed on the Microsoft knowadge site and when I
> followed what it said I found that the registry entry for the dvd drive
> had been deleted.
>
> I have e-mailed microsoft tech support about half a dozen time asking how
> to
> correct this problem and I have heard nothing from them.
>
> Please does anybody know how I can renter the the missing section in to
> the registry.

It might be a hardware problem. Is the drive seen in the BIOS? Can you boot
with a bootable CD/DVD? If yes, then the issue is with Windows. If no...

Turn the machine off, unplug it if plugged in, and remove the battery. Now
remove the DVD drive. Refer to your manual or Dell's tech support site if
you don't know how to do this. Now put the drive back in, put in the
battery, start Windows. Is the drive seen now? If not, contact Dell tech
support.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

Peter Foldes · External Since: Feb 21, 2006 Posts: 932

Also see the following

http://support.microsoft.com/kb/314060

--
Peter

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"Ghost 36" <Ghost36.RemoveThis@discussions.microsoft.com> wrote in message
news:E2122E58-31DD-4E3D-9F0D-00ECD4BE2020@microsoft.com...
>I have a Dell studio 17 laptop that no longer reconise the dvd drive, I was
> told that a solution existed on the Microsoft knowadge site and when I
> followed what it said I found that the registry entry for the dvd drive had
> been deleted.
>
> I have e-mailed microsoft tech support about half a dozen time asking how to
> correct this problem and I have heard nothing from them.
>
> Please does anybody know how I can renter the the missing section in to the
> registry.