How can I delete a printer that says Deleting - offline

drumz · External Since: Sep 23, 2009 Posts: 3

I had a problem with Adobe Acrobat that has been resolved. I have a new
'Adobe Acrobat Distiller Printer' installed and all is well. I am trying to
get rid of the old one and it says "Deleting - offline" and stays that way
even after rebooting.

I can highlight id and press delete or right click delete or
Alt+File->Delete but it doesn't go away.

How do I get rid of this thing?

Thanks

Malke · External Since: Jan 10, 2009 Posts: 132

drumz wrote:

> I had a problem with Adobe Acrobat that has been resolved. I have a new
> 'Adobe Acrobat Distiller Printer' installed and all is well. I am trying
> to get rid of the old one and it says "Deleting - offline" and stays that
> way even after rebooting.
>
> I can highlight id and press delete or right click delete or
> Alt+File->Delete but it doesn't go away.
>
> How do I get rid of this thing?

Start an elevated command prompt.
Start Orb>Search box>type: cmd
When cmd appears in Results above, right-click it and choose "Run as
administrator". Provide the password/OK to UAC. An elevated command prompt
will open. At the prompt, type:

net stop spooler [enter]

(this will clear out any pending printer jobs - now start the spooler again)

net start spooler [enter]

Close the command prompt. You will now be able to delete the printer.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

GTS · External Since: Feb 26, 2007 Posts: 139

Try stopping the print spooler, deleting the printer, and then restarting.
Either from services or an elevated command prompt with the following
commands
net stop spooler
net start spooler
--

"drumz" <drumz DeleteThis @discussions.microsoft.com> wrote in message
news:EB2A415F-F797-4FB7-8BD2-53B1A6BA58C6@microsoft.com...
>I had a problem with Adobe Acrobat that has been resolved. I have a new
> 'Adobe Acrobat Distiller Printer' installed and all is well. I am trying
> to
> get rid of the old one and it says "Deleting - offline" and stays that way
> even after rebooting.
>
> I can highlight id and press delete or right click delete or
> Alt+File->Delete but it doesn't go away.
>
> How do I get rid of this thing?
>
> Thanks

drumz · External Since: Sep 23, 2009 Posts: 3

The starting and stopping of the spooler worked fine but I still can't delete
the printer now for another reason. I didn't mention because I didn' think it
would matter that I renamed the printers and am now in a bit of a quandry...
I renamed the original printer that was giving me problems to Adobe WTF (the
one I can't delete) and renamed (copy #4) to Adobe PDF, the rightful/correct
name. So after running the spooler stop/start, I tried to delete the printer
that still says deleting but now it warns that it can't be deleted because it
is not named properly so, I try to rename the old #4 to something else and
get error 0x00000709 that it is not named correctly or is connected to a
network. So I tried to rename it to what I thought it used to be but it gives
the same error.

So, I hate trying to delete the Adobe printer that works because I'm afraid
it will mess things up again and get me back where I was with Acrobat 8 not
printing (creating PDF's) again.

Any ideas?

"GTS" wrote:

> Try stopping the print spooler, deleting the printer, and then restarting.
> Either from services or an elevated command prompt with the following
> commands
> net stop spooler
> net start spooler
> --
>
> "drumz" <drumz.DeleteThis@discussions.microsoft.com> wrote in message
> news:EB2A415F-F797-4FB7-8BD2-53B1A6BA58C6@microsoft.com...
> >I had a problem with Adobe Acrobat that has been resolved. I have a new
> > 'Adobe Acrobat Distiller Printer' installed and all is well. I am trying
> > to
> > get rid of the old one and it says "Deleting - offline" and stays that way
> > even after rebooting.
> >
> > I can highlight id and press delete or right click delete or
> > Alt+File->Delete but it doesn't go away.
> >
> > How do I get rid of this thing?
> >
> > Thanks
>
>

drumz · External Since: Sep 23, 2009 Posts: 3

I rebooted (sorry, forgot that step) and the printer is gone now and all is
well!

Thanks for your help!

Malke · External Since: Jan 10, 2009 Posts: 132

drumz wrote:

> I rebooted (sorry, forgot that step) and the printer is gone now and all
> is well!
>
> Thanks for your help!

Yes, rebooting is always A Good Thing. Wink

Glad we were able to help you get
this sorted. Thanks for taking the time to let us know.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

GTS · External Since: Feb 26, 2007 Posts: 139

You're welcome.
--

"drumz" <drumz.TakeThisOut@discussions.microsoft.com> wrote in message
news:A0D4958F-1257-4244-9561-C69F1D55E429@microsoft.com...
>I rebooted (sorry, forgot that step) and the printer is gone now and all is
> well!
>
> Thanks for your help!