Can't delete mail from deleted box

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"BonnieH" wrote in message

>
> -- Hi, I'm having the same problem, and I have the settings in the program
> to empty the deleted messages on exit. It doesn't do it. I get a LOT of
> SPAM,
> like a hundred a day, and that foldler is filling up fast. There is no FIX
> for this?? Terrific. I hope its one of the first fixes Microsoft comes ujp
> with. This is a new laptop and its giving me fits. Also, I've found
> Windows
> Vista very confusing and difficult to get around in.
>
> So, my deleted email will not delete, and the junk mail folder will not
> delete. At first it was deleting fine, then decided to throw a tantrum.
> I've
> rebooted, ran defrag, and thinking of doing a total system restore since I
> don't have much saved on this new computer yet. What a pain!

Have you tried marking the message as read and then deleting it? That's
what I've been doing and so far it has always worked. Other things:

Try repairing the database with WMUtil from www.oehelp.com

There are two copies of WindowsMail.MSMessageStore, One in
%USERPROFILE%\AppData\Microsoft\Windows Mail
and one in
%USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
If you delete both of these the database will be rebuilt. However, while no
messages should be lost, some may be downloaded again and you may lose some
record of which have been read. I recommend that you only do this when they
are causing you trouble, like when they are in the Outbox. Otherwise I now
just mark them as read and ignore them.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.

Sue R · External Since: Apr 07, 2007 Posts: 1

I'm so glad to know that I am not the only person with this problem. I thik
it must have something to do with my having upgraded both to Windows Vista
and to Office 2007. so much for progress!

"BonnieH" wrote:

>
> -- Hi, I'm having the same problem, and I have the settings in the program
> to empty the deleted messages on exit. It doesn't do it. I get a LOT of SPAM,
> like a hundred a day, and that foldler is filling up fast. There is no FIX
> for this?? Terrific. I hope its one of the first fixes Microsoft comes ujp
> with. This is a new laptop and its giving me fits. Also, I've found Windows
> Vista very confusing and difficult to get around in.
>
> So, my deleted email will not delete, and the junk mail folder will not
> delete. At first it was deleting fine, then decided to throw a tantrum. I've
> rebooted, ran defrag, and thinking of doing a total system restore since I
> don't have much saved on this new computer yet. What a pain!
>
> Hendricks Gallery
>
>
> "rascal" wrote:
>
> > I just started having the same problem, I now have 56 messages in my deleted
> > folder and cannot get rid of any of them. Has a solution been found since
> > the last posting or will the fix only be provided in the release in January?
> >
> > "Dennis Mummert" wrote:
> >
> > > Update - after wearing out my mouse button and using the Windows Mail 'Empty
> > > Deleted" function, I was able to get rid of all the junk in there. This only
> > > worked after a program restart. Now Empty actually does empty the folder of
> > > multiple messages.
> > >
> > > If it means anything, I haven't cold-booted my system for about a week.
> > > Vista RC2 seems to be much more stable than XP Pro.
> > >
> > > "Steve Cochran" wrote:
> > >
> > > > There's no fix for this at the moment.
> > > >
> > > > steve
> > > >
> > > > "Cheryl of Exeter, NH"
> > > > wrote in message
> > > > > Keep getting 'Unknown error has occurred' when try to delete messages out
> > > > > of
> > > > > deleted box. I already deleted the mail that I could delete individually.
> > > > > Now
> > > > > I'm left with a bunch of deleted mail that can't be permanently deleted.
> > > > > HELP!
> > > > > Thanks,
> > > > > Cheryl
> > > >

Graham · External Since: Jul 01, 2006 Posts: 33

Office 2007 isn't a "requirement" for this problem - just Vista and Windows
mail (I'm running Office 2003 but still have the problem). What I don't
understand is that outside this forum there is no acknowledgement in the
Microsoft site that the problem even exists, let alone any willingness to do
anything about it.

"Sue R" wrote:

> I'm so glad to know that I am not the only person with this problem. I thik
> it must have something to do with my having upgraded both to Windows Vista
> and to Office 2007. so much for progress!
>
>
> "BonnieH" wrote:
>
> >
> > -- Hi, I'm having the same problem, and I have the settings in the program
> > to empty the deleted messages on exit. It doesn't do it. I get a LOT of SPAM,
> > like a hundred a day, and that foldler is filling up fast. There is no FIX
> > for this?? Terrific. I hope its one of the first fixes Microsoft comes ujp
> > with. This is a new laptop and its giving me fits. Also, I've found Windows
> > Vista very confusing and difficult to get around in.
> >
> > So, my deleted email will not delete, and the junk mail folder will not
> > delete. At first it was deleting fine, then decided to throw a tantrum. I've
> > rebooted, ran defrag, and thinking of doing a total system restore since I
> > don't have much saved on this new computer yet. What a pain!
> >
> > Hendricks Gallery
> >
> >
> > "rascal" wrote:
> >
> > > I just started having the same problem, I now have 56 messages in my deleted
> > > folder and cannot get rid of any of them. Has a solution been found since
> > > the last posting or will the fix only be provided in the release in January?
> > >
> > > "Dennis Mummert" wrote:
> > >
> > > > Update - after wearing out my mouse button and using the Windows Mail 'Empty
> > > > Deleted" function, I was able to get rid of all the junk in there. This only
> > > > worked after a program restart. Now Empty actually does empty the folder of
> > > > multiple messages.
> > > >
> > > > If it means anything, I haven't cold-booted my system for about a week.
> > > > Vista RC2 seems to be much more stable than XP Pro.
> > > >
> > > > "Steve Cochran" wrote:
> > > >
> > > > > There's no fix for this at the moment.
> > > > >
> > > > > steve
> > > > >
> > > > > "Cheryl of Exeter, NH"
> > > > > wrote in message
> > > > > > Keep getting 'Unknown error has occurred' when try to delete messages out
> > > > > > of
> > > > > > deleted box. I already deleted the mail that I could delete individually.
> > > > > > Now
> > > > > > I'm left with a bunch of deleted mail that can't be permanently deleted.
> > > > > > HELP!
> > > > > > Thanks,
> > > > > > Cheryl
> > > > >

Dianne Evans · External Since: Apr 09, 2007 Posts: 1

"Cheryl of Exeter, NH" wrote:

> Keep getting 'Unknown error has occurred' when try to delete messages out of
> deleted box. I already deleted the mail that I could delete individually. Now
> I'm left with a bunch of deleted mail that can't be permanently deleted. HELP!
> Thanks,
> Cheryl

same thing here · External Since: Apr 10, 2007 Posts: 1

"Cheryl of Exeter, NH" wrote:

> Keep getting 'Unknown error has occurred' when try to delete messages out of
> deleted box. I already deleted the mail that I could delete individually. Now
> I'm left with a bunch of deleted mail that can't be permanently deleted. HELP!
> Thanks,
> Cheryl

gau · External Since: Apr 10, 2007 Posts: 1

The only way I was able to deleted messages out of the deleted box (all the
messages left in the box had blank texts) was to highlight all of the
messages in the box first. Then g to "Edit" and use the "Empty the Deleted
Items" function. Hit yes and yes. THIS DELETED ONLY THE LAST MESSAGE IN
THE QUE. I THEN HAD TO REPEAT THE PROCESS 29 TIMES (I HAD 30 MESSAGES TO
DELETE). Finally all messages were deleted one at a time with 30
repetitions of the same process. Cumbersome and a sign of poor software
design.

"Cheryl of Exeter, NH" wrote:

> Keep getting 'Unknown error has occurred' when try to delete messages out of
> deleted box. I already deleted the mail that I could delete individually. Now
> I'm left with a bunch of deleted mail that can't be permanently deleted. HELP!
> Thanks,
> Cheryl

Hello? · External Since: Apr 10, 2007 Posts: 1

"gau" wrote:

> The only way I was able to deleted messages out of the deleted box (all the
> messages left in the box had blank texts) was to highlight all of the
> messages in the box first. Then g to "Edit" and use the "Empty the Deleted
> Items" function. Hit yes and yes. THIS DELETED ONLY THE LAST MESSAGE IN
> THE QUE. I THEN HAD TO REPEAT THE PROCESS 29 TIMES (I HAD 30 MESSAGES TO
> DELETE). Finally all messages were deleted one at a time with 30
> repetitions of the same process. Cumbersome and a sign of poor software
> design.
>
>
> "Cheryl of Exeter, NH" wrote:
>
> > Keep getting 'Unknown error has occurred' when try to delete messages out of
> > deleted box. I already deleted the mail that I could delete individually. Now
> > I'm left with a bunch of deleted mail that can't be permanently deleted. HELP!
> > Thanks,
> > Cheryl

What I really don't understand is that THIS problem has been open for over 6
months based on the posts here! MS doesn't seem to be "fixing" it. Will
Outlook Express with vista clear it up (if that's even possible)?

Seems that email is one of the things that should work properly in the
"internet age"..

Looks like I'll need to see if Thunderbird works on vista, as MS Mail on
vista is a joke!

Kimmy · External Since: Apr 12, 2007 Posts: 1

Same problem i am having, What should i do ??

Kimmy

"Cheryl of Exeter, NH" wrote:

> Keep getting 'Unknown error has occurred' when try to delete messages out of
> deleted box. I already deleted the mail that I could delete individually. Now
> I'm left with a bunch of deleted mail that can't be permanently deleted. HELP!
> Thanks,
> Cheryl

Sherry · External Since: Feb 27, 2007 Posts: 3

I got them to delete by highlighting the "Deleted Items" folder in Windows
Mail, then right clicking it. Then click "Empty Deleted Items Folder". It
deletes one at a time so you have to repeat the process over and over but
they are gone!

"Kimmy" wrote:

> Same problem i am having, What should i do ??
>
> Kimmy
>
> "Cheryl of Exeter, NH" wrote:
>
> > Keep getting 'Unknown error has occurred' when try to delete messages out of
> > deleted box. I already deleted the mail that I could delete individually. Now
> > I'm left with a bunch of deleted mail that can't be permanently deleted. HELP!
> > Thanks,
> > Cheryl

rbg · External Since: Apr 12, 2007 Posts: 1

"Cheryl of Exeter, NH" wrote:

> Keep getting 'Unknown error has occurred' when try to delete messages out of
> deleted box. I already deleted the mail that I could delete individually. Now
> I'm left with a bunch of deleted mail that can't be permanently deleted. HELP!
> Thanks,
> Cheryl

reply to can't delete · External Since: Apr 12, 2007 Posts: 1

Thank you but that is a bit uncalled for. I think they need to check this
problem out and get it fixed. I have had these emails for about 3 weeks and I
had to delete 150 emails that is crazy. Thanks again!

"Cheryl of Exeter, NH" wrote:

> Keep getting 'Unknown error has occurred' when try to delete messages out of
> deleted box. I already deleted the mail that I could delete individually. Now
> I'm left with a bunch of deleted mail that can't be permanently deleted. HELP!
> Thanks,
> Cheryl

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"Hello?" wrote in message

>
> What I really don't understand is that THIS problem has been open for over
> 6
> months based on the posts here! MS doesn't seem to be "fixing" it. Will
> Outlook Express with vista clear it up (if that's even possible)?
>
> Seems that email is one of the things that should work properly in the
> "internet age"..
>
> Looks like I'll need to see if Thunderbird works on vista, as MS Mail on
> vista is a joke!

I am beginning to doubt if Microsoft will ever do anything to fix it.
Thunderbird sounds like a sensible way to go.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.

Italian · External Since: Apr 18, 2007 Posts: 1

There is currently no patch available for the problem of emails not
dispaying and not allowing you to empty deleted emails or delete them
one by one using the delete command.

I too, received the error code "Message could not be displayed
Outlook Express encountered an unexpected problem while displaying this
message. Check your computer for low memory or low disk space and try
again."
I tried several fixes and database repair programs to no avail.

The following process worked for me:

Make sure that Windows Mail is closed when you do the next steps.

Go to the folder C:\users\%your computer name\AppData\Local\Microsoft\
and copy the “Windows Mail” folder to another place on your hard drive
for backup purposes so you will not lose any important emails.

Go back to the C:\users\%your computer
name\AppData\Local\Microsoft\Windows Mail\ folder and delete ALL of the
contents.

WINDOWS MAIL, SINCE IT IS PART OF THE OPERATING SYSTEM WILL REBUILD THE
FILES NEEDED TO RUN.

Open Windows Mail.

In Windows Mail, Go to File-Import-Messages

Select Microsoft Windows Mail 7, select next.

Browse to the location that you save the backup copy of Windows Mail.
Then select OK.

Your messages will then be imported back into Windows Mail.

You will notice a folder that will be called “Recovered Messages”

Now, depending on what folders you had, recreate those under the Local
Folders heading.

Go back to the folders of the messages you recovered, you will notice
messages that were not removable before still there.

THE FOLLOWING WILL TAKE SOME TIME, BUT WILL REPAIR YOUR PROBLEM.

Locate each email that has NO Heading and highlight each one and hit
the delete key, they will be placed into your Deleted Items folder,
you must not go too fast or try to highlight and delete them all at
once or you will get the error message again,.

Once you get to the emails that you want to keep from the Recovered
folders, highlight all the messages by clicking on the first one,
holding down the Ctrl key and selecting the last one.

Right click on the messages you highlighted and click “Move to Folder”,
then select the folder you want them moved to.

Once the files have been moved, delete to folder that they were moved
from (Makes it easier to keep track of where you are at.

Then go to your Deleted Items folder, right click and hit Empty
“Deleted Items” Folder.

Hope this helps.

It also helps to change your setting under Tools-Options in the tab of
“Advanced” under “Maintenance” Where the heading of “Cleaning up
Messages” is located, check the box for “Empty messages from the
“Deleted Items” Folder on exit. That way, your emails are removed and
hopefully the problem stays gone.

Let me know if it works for you.

John

--
Italian
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RMcD · External Since: Apr 11, 2007 Posts: 3

Thanks, that worked for getting my Deleted Items box empty, but still have
one in inbox that will not delete or move.

"Dennis Mummert" wrote:

> That was the solution I arrived at.
>
> "BrianVista" wrote:
>
> > The only workaround I could find was to "Empty Deleted Items" over and over
> > and over again until each message was deleted one by one... HTH
> >
> > "rascal" wrote:
> >
> > > I just started having the same problem, I now have 56 messages in my deleted
> > > folder and cannot get rid of any of them. Has a solution been found since
> > > the last posting or will the fix only be provided in the release in January?
> > >
> > > "Dennis Mummert" wrote:
> > >
> > > > Update - after wearing out my mouse button and using the Windows Mail 'Empty
> > > > Deleted" function, I was able to get rid of all the junk in there. This only
> > > > worked after a program restart. Now Empty actually does empty the folder of
> > > > multiple messages.
> > > >
> > > > If it means anything, I haven't cold-booted my system for about a week.
> > > > Vista RC2 seems to be much more stable than XP Pro.
> > > >
> > > > "Steve Cochran" wrote:
> > > >
> > > > > There's no fix for this at the moment.
> > > > >
> > > > > steve
> > > > >
> > > > > "Cheryl of Exeter, NH"
> > > > > wrote in message
> > > > > > Keep getting 'Unknown error has occurred' when try to delete messages out
> > > > > > of
> > > > > > deleted box. I already deleted the mail that I could delete individually.
> > > > > > Now
> > > > > > I'm left with a bunch of deleted mail that can't be permanently deleted.
> > > > > > HELP!
> > > > > > Thanks,
> > > > > > Cheryl
> > > > >

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"RMcD" wrote in message

> Thanks, that worked for getting my Deleted Items box empty, but still have
> one in inbox that will not delete or move.

Mark it read and ignore it.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com

Alan23968 · External Since: Apr 20, 2007 Posts: 3

Hi Cheryl...did you find a solution to your problem? I delete a certain
amount both in my deleted items box and the inbox then get an UNKNOWN ERROR
HAS OCCURED! Any help would be appreciated....Thans Alan

"Cheryl of Exeter, NH" wrote:

> Keep getting 'Unknown error has occurred' when try to delete messages out of
> deleted box. I already deleted the mail that I could delete individually. Now
> I'm left with a bunch of deleted mail that can't be permanently deleted. HELP!
> Thanks,
> Cheryl

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"Alan23968" wrote in message

> Hi Cheryl...did you find a solution to your problem? I delete a certain
> amount both in my deleted items box and the inbox then get an UNKNOWN
> ERROR
> HAS OCCURED! Any help would be appreciated....Thans Alan
>
> "Cheryl of Exeter, NH" wrote:
>
>> Keep getting 'Unknown error has occurred' when try to delete messages out
>> of
>> deleted box. I already deleted the mail that I could delete individually.
>> Now
>> I'm left with a bunch of deleted mail that can't be permanently deleted.
>> HELP!
>> Thanks,
>> Cheryl

Have you tried marking the message as read and then deleting it? That's
what I've been doing and so far it has always worked. Other things:

Try repairing the database with WMUtil from www.oehelp.com

There are two copies of WindowsMail.MSMessageStore, One in
%USERPROFILE%\AppData\Microsoft\Windows Mail
and one in
%USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
If you delete both of these the database will be rebuilt. However, while no
messages should be lost, some may be downloaded again and you may lose some
record of which have been read. I recommend that you only do this when they
are causing you trouble, like when they are in the Outbox. Otherwise I now
just mark them as read and ignore them.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

MC · External Since: Jan 24, 2007 Posts: 13

--
MC

"Cheryl of Exeter, NH" wrote:

> Keep getting 'Unknown error has occurred' when try to delete messages out of
> deleted box. I already deleted the mail that I could delete individually. Now
> I'm left with a bunch of deleted mail that can't be permanently deleted. HELP!
> Thanks,
> Cheryl

ezrider · External Since: May 04, 2007 Posts: 1

Im having the same problem. Message headers appear in my Deleted folder, but
preview pane shows that messages cannot be displayed. When I try to delete
manually, I get "unknown error has occurred." Nothing seems to work. Sure
wish I could go back to OE in Vista!

"Cheryl of Exeter, NH" wrote:

> Addendum to my post: I also went into 'my computer' etc. and deleted
> everything out of my mail folders and that did not work either. Any further
> suggestions would be gratefully appreciated!
> Cheryl of Exeter
>
> "Cheryl of Exeter, NH" wrote:
>
> > Keep getting 'Unknown error has occurred' when try to delete messages out of
> > deleted box. I already deleted the mail that I could delete individually. Now
> > I'm left with a bunch of deleted mail that can't be permanently deleted. HELP!
> > Thanks,
> > Cheryl

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"DarlaS05" wrote in message

> In the "Deleted Items" box, does everyone's emails say this: Windows Mail
> encountered an unexpected problem while displaying this message. Check
> your
> computer for low memory or low disk space and try again.

Mine doesn't.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com