No audio with Logitech QuickCam Messenger

Weschris · External Since: Apr 18, 2007 Posts: 2

Since installing the Dell upgrade to Vista my Logitech QuickCam Messenger
only works on video the is no audio. I have installed the new Vista
compatable driver from the Logitech website but on the adio tuning wizard
screen no sound is detected. Has anyone had the same problem?

Rick Rogers · External Since: Aug 19, 2006 Posts: 3178

Hi Weschris,

Many webcams require a firmware update, not just an driver update, to run
properly under Vista. Check with Dell on your particular model.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org

"Weschris" <Weschris.RemoveThis@discussions.microsoft.com> wrote in message
news:9BEBF053-D064-4C7C-B538-7675486C8573@microsoft.com...
> Since installing the Dell upgrade to Vista my Logitech QuickCam Messenger
> only works on video the is no audio. I have installed the new Vista
> compatable driver from the Logitech website but on the adio tuning wizard
> screen no sound is detected. Has anyone had the same problem?

Weschris · External Since: Apr 18, 2007 Posts: 2

When I first installed Vista the webcam was updated automatically would this
have included a firmware update?

"Rick Rogers" wrote:

> Hi Weschris,
>
> Many webcams require a firmware update, not just an driver update, to run
> properly under Vista. Check with Dell on your particular model.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
>
> "Weschris" <Weschris RemoveThis @discussions.microsoft.com> wrote in message
> news:9BEBF053-D064-4C7C-B538-7675486C8573@microsoft.com...
> > Since installing the Dell upgrade to Vista my Logitech QuickCam Messenger
> > only works on video the is no audio. I have installed the new Vista
> > compatable driver from the Logitech website but on the adio tuning wizard
> > screen no sound is detected. Has anyone had the same problem?
>
>

Rick Rogers · External Since: Aug 19, 2006 Posts: 3178

Hi,

No, that is usually supporting software and driver updates, files used by
the operating system to address the webcam. A firmware update is a change to
the instruction set that is housed in the electronics of the webcam itself.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org

"Weschris" <Weschris.TakeThisOut@discussions.microsoft.com> wrote in message
news:EF9784E8-1141-43C0-BE42-D3AAFF0211D7@microsoft.com...
> When I first installed Vista the webcam was updated automatically would
> this
> have included a firmware update?
>
> "Rick Rogers" wrote:
>
>> Hi Weschris,
>>
>> Many webcams require a firmware update, not just an driver update, to run
>> properly under Vista. Check with Dell on your particular model.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>>
>> "Weschris" <Weschris.TakeThisOut@discussions.microsoft.com> wrote in message
>> news:9BEBF053-D064-4C7C-B538-7675486C8573@microsoft.com...
>> > Since installing the Dell upgrade to Vista my Logitech QuickCam
>> > Messenger
>> > only works on video the is no audio. I have installed the new Vista
>> > compatable driver from the Logitech website but on the adio tuning
>> > wizard
>> > screen no sound is detected. Has anyone had the same problem?
>>
>>

Angell23 · External Since: Jul 04, 2007 Posts: 2

i have a logitech quickcam web camera but when i tried to install it the
computer says its not compatable with vista how do i make it work on my
computer without having to buy new software or changing back to windows xp?

"

Mike Hall - MVP · External Since: May 29, 2007 Posts: 326

Logitech have a support site you should visit to get Vista drivers and
software for your webcam.. Logitech does not charge for this service..

http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en

"Angell23" <Angell23.DeleteThis@discussions.microsoft.com> wrote in message
news:0AA99569-5454-4203-864C-D2920C833EDD@microsoft.com...
>
> i have a logitech quickcam web camera but when i tried to install it the
> computer says its not compatable with vista how do i make it work on my
> computer without having to buy new software or changing back to windows
> xp?
>
> "

--

Mike Hall
MS MVP Windows Shell/User
http://msmvps.com/blogs/mikehall/

Dave · External Since: Jun 17, 2007 Posts: 538

Ironic. I bought a Logitech Quickcam Pro 5000, because my old Intel webcam
wasn't compatible with Vista.
This one works fine on Vista.

Which model do you have?

"Angell23" <Angell23.DeleteThis@discussions.microsoft.com> wrote in message
news:0AA99569-5454-4203-864C-D2920C833EDD@microsoft.com...
>
> i have a logitech quickcam web camera but when i tried to install it the
> computer says its not compatable with vista how do i make it work on my
> computer without having to buy new software or changing back to windows
> xp?
>
> "

Angell23 · External Since: Jul 04, 2007 Posts: 2

its a quickcam lkd9 if that helps
"Dave" wrote:

> Ironic. I bought a Logitech Quickcam Pro 5000, because my old Intel webcam
> wasn't compatible with Vista.
> This one works fine on Vista.
>
> Which model do you have?
>
>
> "Angell23" <Angell23.RemoveThis@discussions.microsoft.com> wrote in message
> news:0AA99569-5454-4203-864C-D2920C833EDD@microsoft.com...
> >
> > i have a logitech quickcam web camera but when i tried to install it the
> > computer says its not compatable with vista how do i make it work on my
> > computer without having to buy new software or changing back to windows
> > xp?
> >
> > "
>
>

Dave · External Since: Jun 17, 2007 Posts: 538

Sorry, it doesn't help me. I looked on the Logitech site, but couldn't find
that model.
You might try asking at
http://forums.logitech.com/logitech/board?board.id=quickcam_software

Good luck.

"Angell23" <Angell23 RemoveThis @discussions.microsoft.com> wrote in message
news:1855D5FA-E6FB-4B9E-8BB2-3FB41028D2B1@microsoft.com...
>
> its a quickcam lkd9 if that helps
> "Dave" wrote:
>
>> Ironic. I bought a Logitech Quickcam Pro 5000, because my old Intel
>> webcam
>> wasn't compatible with Vista.
>> This one works fine on Vista.
>>
>> Which model do you have?
>>
>>
>> "Angell23" <Angell23 RemoveThis @discussions.microsoft.com> wrote in message
>> news:0AA99569-5454-4203-864C-D2920C833EDD@microsoft.com...
>> >
>> > i have a logitech quickcam web camera but when i tried to install it
>> > the
>> > computer says its not compatable with vista how do i make it work on my
>> > computer without having to buy new software or changing back to windows
>> > xp?
>> >
>> > "
>>
>>

Christopher R. Lee · External Since: Jul 08, 2007 Posts: 10

A lot of Logitech stuff doesn't work with Vista. There's nothing thay can do
about it; you can find some discussion on this by searching the web.

My problem is that having tried and failed to install a webcam, at every
bootup I get a message about the Camera Connection Wizard failing, and can't
find a way to remove this.

Microsoft won't let me connect to their on-line help because they say my
email address is incompatible with their system (you have to use hotmail or
something and *I* don't want to).

Regards

"Dave" <dave.RemoveThis@beepbeep.com> a écrit dans le message de
news:eLKPfLlvHHA.2352@TK2MSFTNGP03.phx.gbl...
> Sorry, it doesn't help me. I looked on the Logitech site, but couldn't
> find that model.
> You might try asking at
> http://forums.logitech.com/logitech/board?board.id=quickcam_software
>
> Good luck.
>
>
> "Angell23" <Angell23.RemoveThis@discussions.microsoft.com> wrote in message
> news:1855D5FA-E6FB-4B9E-8BB2-3FB41028D2B1@microsoft.com...
>>
>> its a quickcam lkd9 if that helps
>> "Dave" wrote:
>>
>>> Ironic. I bought a Logitech Quickcam Pro 5000, because my old Intel
>>> webcam
>>> wasn't compatible with Vista.
>>> This one works fine on Vista.
>>>
>>> Which model do you have?
>>>
>>>
>>> "Angell23" <Angell23.RemoveThis@discussions.microsoft.com> wrote in message
>>> news:0AA99569-5454-4203-864C-D2920C833EDD@microsoft.com...
>>> >
>>> > i have a logitech quickcam web camera but when i tried to install it
>>> > the
>>> > computer says its not compatable with vista how do i make it work on
>>> > my
>>> > computer without having to buy new software or changing back to
>>> > windows
>>> > xp?
>>> >
>>> > "
>>>
>>>

Captain Roberts · External Since: May 29, 2007 Posts: 68

> Microsoft won't let me connect to their on-line help because they say my
> email address is incompatible with their system (you have to use hotmail
> or something and *I* don't want to).
>

You need to lower your pride and acquire a hotmail account. You only need
to use it for Microsoft purposes.

David A. Spicer · External Since: Jun 15, 2007 Posts: 38

This cam is quite old and quite discontinued. I gave mine to my daughter and
replaced it with a newer Vista compatible cam.
--------------
'Bother,' said Pooh, as Windows swapped out again.

"Angell23" <Angell23.RemoveThis@discussions.microsoft.com> wrote in message
news:1855D5FA-E6FB-4B9E-8BB2-3FB41028D2B1@microsoft.com...
>
> its a quickcam lkd9 if that helps
> "Dave" wrote:
>
>> Ironic. I bought a Logitech Quickcam Pro 5000, because my old Intel
>> webcam
>> wasn't compatible with Vista.
>> This one works fine on Vista.
>>
>> Which model do you have?
>>
>>
>> "Angell23" <Angell23.RemoveThis@discussions.microsoft.com> wrote in message
>> news:0AA99569-5454-4203-864C-D2920C833EDD@microsoft.com...
>> >
>> > i have a logitech quickcam web camera but when i tried to install it
>> > the
>> > computer says its not compatable with vista how do i make it work on my
>> > computer without having to buy new software or changing back to windows
>> > xp?
>> >
>> > "
>>
>>

bigfellla · External Since: Oct 01, 2009 Posts: 1

This is probably an old post, but anyway, the above posts are incorrect.
There is nothing whatsoever stopping logitech cams working, it is
simply a commercial decision to not support the drivers so you and other
are forced to buy additional hardware etc.

- Download the driver for XP from Logitech.

- Right click on the driver installation file and select properties,
and compatability tab

- Select run as admin, and in XP

- Double click on downloaded installation file (dont proceed any
further)

- Open Windows Directory and Programme Files

- Go to logitech folder created

- In this folder there will be the driver files.

- Copy all files from C:\Program
Files\Logitech\QuickCamWebInstall\Drivers\WinNew\MSGR to somewhere
else like a new folder in C:

- Go to Device Manager

- Right click on the camera (or if you simply reinsert the camera it
will come up with the wizard).

- Point the wizard to the new folder with the extracted drivers.

Wolla

--
bigfellla
------------------------------------------------------------------------
bigfellla's Profile: http://forums.techarena.in/members/140243.htm
View this thread: http://forums.techarena.in/vista-hardware-devices/731339.htm

http://forums.techarena.in