Vista Complete PC BackUp

samaaronstx · External Since: Feb 21, 2007 Posts: 3

I attempted to run Complete PC BackUp and keep getting the following error,
"The filename, directory name, or volume label syntax is incorrect.
(0x8007007b)"

Jill Zoeller [MSFT] · External Since: Sep 19, 2006 Posts: 530

Can you give me the exact steps you followed to cause this error? I am
working with another customer who is getting the same error message, but he
is trying to launch System Restore, so I want to understand when this error
is occurring.

Thanks!

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.

"samaaronstx" wrote in message

>I attempted to run Complete PC BackUp and keep getting the following error,
> "The filename, directory name, or volume label syntax is incorrect.
> (0x8007007b)"

samaaronstx · External Since: Feb 21, 2007 Posts: 3

I go to control Panel, click on "backup and restore center, and then click on
"Backup my computer".It searches for backup device, I have a network
drivemade by Ximeta (NDAS..Netdisk). It finds and displays and tells me how
much space is available. I click, 'start backup'...I get message , 'preparing
to create back' and after about 10-15 seconds, I get error,Backup failed. and
"The filename,directory name, or volume lable syntaxisincorrect. (0x8007007B).

"Jill Zoeller [MSFT]" wrote:

> Can you give me the exact steps you followed to cause this error? I am
> working with another customer who is getting the same error message, but he
> is trying to launch System Restore, so I want to understand when this error
> is occurring.
>
> Thanks!
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> Want to learn more about Windows file and storage technologies? Visit our
> team blog at http://blogs.technet.com/filecab/default.aspx.
>
>
> "samaaronstx" wrote in message
>
> >I attempted to run Complete PC BackUp and keep getting the following error,
> > "The filename, directory name, or volume label syntax is incorrect.
> > (0x8007007b)"
>
>

Jill Zoeller [MSFT] · External Since: Sep 19, 2006 Posts: 530

Can you do the following steps and email me the log file?

Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Asr,
create a new key called LogFileSetting

Under LogFileSetting, create a new DWORD value called EnableLogging.
Right-click that value, click Modify, and then enter 00000001 (hexadecimal)
or 1 (decimal)

Under LogFileSetting, create a new String value called LogPathName.
Right-click that value, click Modify, and then enter C:\asr.log

Now, reproduce the problem and send me the resulting asr.log file. When you
are done, delete the registry entry you created.

Also, can you send me a screenshot of your Disk Management screen? Please
use my email address minus "online."

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.

"samaaronstx" wrote in message

>I go to control Panel, click on "backup and restore center, and then click
>on
> "Backup my computer".It searches for backup device, I have a network
> drivemade by Ximeta (NDAS..Netdisk). It finds and displays and tells me
> how
> much space is available. I click, 'start backup'...I get message ,
> 'preparing
> to create back' and after about 10-15 seconds, I get error,Backup failed.
> and
> "The filename,directory name, or volume lable syntaxisincorrect.
> (0x8007007B).
>
> "Jill Zoeller [MSFT]" wrote:
>
>> Can you give me the exact steps you followed to cause this error? I am
>> working with another customer who is getting the same error message, but
>> he
>> is trying to launch System Restore, so I want to understand when this
>> error
>> is occurring.
>>
>> Thanks!
>>
>> --
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> Want to learn more about Windows file and storage technologies? Visit our
>> team blog at http://blogs.technet.com/filecab/default.aspx.
>>
>>
>> "samaaronstx" wrote in message
>>
>> >I attempted to run Complete PC BackUp and keep getting the following
>> >error,
>> > "The filename, directory name, or volume label syntax is incorrect.
>> > (0x8007007b)"
>>
>>

samaaronstx · External Since: Feb 21, 2007 Posts: 3

I just sent you the requested information.

Thanks Jill

"Jill Zoeller [MSFT]" wrote:

> Can you do the following steps and email me the log file?
>
> Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Asr,
> create a new key called LogFileSetting
>
> Under LogFileSetting, create a new DWORD value called EnableLogging.
> Right-click that value, click Modify, and then enter 00000001 (hexadecimal)
> or 1 (decimal)
>
> Under LogFileSetting, create a new String value called LogPathName.
> Right-click that value, click Modify, and then enter C:\asr.log
>
> Now, reproduce the problem and send me the resulting asr.log file. When you
> are done, delete the registry entry you created.
>
> Also, can you send me a screenshot of your Disk Management screen? Please
> use my email address minus "online."
>
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> Want to learn more about Windows file and storage technologies? Visit our
> team blog at http://blogs.technet.com/filecab/default.aspx.
>
>
>
> "samaaronstx" wrote in message
>
> >I go to control Panel, click on "backup and restore center, and then click
> >on
> > "Backup my computer".It searches for backup device, I have a network
> > drivemade by Ximeta (NDAS..Netdisk). It finds and displays and tells me
> > how
> > much space is available. I click, 'start backup'...I get message ,
> > 'preparing
> > to create back' and after about 10-15 seconds, I get error,Backup failed.
> > and
> > "The filename,directory name, or volume lable syntaxisincorrect.
> > (0x8007007B).
> >
> > "Jill Zoeller [MSFT]" wrote:
> >
> >> Can you give me the exact steps you followed to cause this error? I am
> >> working with another customer who is getting the same error message, but
> >> he
> >> is trying to launch System Restore, so I want to understand when this
> >> error
> >> is occurring.
> >>
> >> Thanks!
> >>
> >> --
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> Want to learn more about Windows file and storage technologies? Visit our
> >> team blog at http://blogs.technet.com/filecab/default.aspx.
> >>
> >>
> >> "samaaronstx" wrote in message
> >>
> >> >I attempted to run Complete PC BackUp and keep getting the following
> >> >error,
> >> > "The filename, directory name, or volume label syntax is incorrect.
> >> > (0x8007007b)"
> >>
> >>
>
>