Unable to delete an email

Jean Jester · External Since: Apr 09, 2007 Posts: 6

An email has appeared in my inbox which I cannot delete, move, forward or
read. I have preview off and temporarily turned off virus protection. I
have tried marking as unread, and all remedies suggested except deleting the
entire windowsmail storage folder which I do not wish to do. I am unable to
open mail strorage folder after a search. Something seems to block me from
opening it. It begins to open then aborts. Can you tell me how to delete
this problem email. It is from listserv.TakeThisOut@aaii.com. I am running Vista
business.

Gary VanderMolen · External Since: Mar 09, 2007 Posts: 3899

This is the most prevalent Windows Mail problem that has
been reported here since Vista was released.
The most likely cause is running a non-compatible antivirus.
Windows Mail is not compatible with most McAfee or Norton
security programs. Those will need to be uninstalled.
Disabling the antivirus program is not sufficient.
Replace with a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

As far as the damage that is already done, the best solution for
now is to ignore that undeletable email unless it's in the outbox.
Hopefully Microsoft will come out with a patch eventually.
At this time there are no Microsoft-approved fixes for Windows
Mail problems.

If after uninstalling your antivirus (and rebooting), you still are
unhappy with Windows Mail, try upgrading to Windows Live Mail:
http://get.live.com/betas/maildesktop_betas

Gary VanderMolen

"Jean Jester" <JeanJester.RemoveThis@discussions.microsoft.com> wrote in message news:8DE7A702-207C-4902-A1B9-D955D8B877DF@microsoft.com...
> An email has appeared in my inbox which I cannot delete, move, forward or
> read. I have preview off and temporarily turned off virus protection. I
> have tried marking as unread, and all remedies suggested except deleting the
> entire windowsmail storage folder which I do not wish to do. I am unable to
> open mail strorage folder after a search. Something seems to block me from
> opening it. It begins to open then aborts. Can you tell me how to delete
> this problem email. It is from listserv.RemoveThis@aaii.com. I am running Vista
> business.

Jean Jester · External Since: Apr 09, 2007 Posts: 6

Thank you for your response even though it was not what I wanted to hear. I
have an upgraded version of Norton which is supposed to be fully compatible
with Vista. I think it is very irresponsible of Microsoft to expect Vista
users to choose between security and a fully operating mail system.

"Gary VanderMolen" wrote:

> This is the most prevalent Windows Mail problem that has
> been reported here since Vista was released.
> The most likely cause is running a non-compatible antivirus.
> Windows Mail is not compatible with most McAfee or Norton
> security programs. Those will need to be uninstalled.
> Disabling the antivirus program is not sufficient.
> Replace with a more compatible antivirus like the free Avast:
> http://www.avast.com/eng/avast_4_home.html
>
> As far as the damage that is already done, the best solution for
> now is to ignore that undeletable email unless it's in the outbox.
> Hopefully Microsoft will come out with a patch eventually.
> At this time there are no Microsoft-approved fixes for Windows
> Mail problems.
>
> If after uninstalling your antivirus (and rebooting), you still are
> unhappy with Windows Mail, try upgrading to Windows Live Mail:
> http://get.live.com/betas/maildesktop_betas
>
> Gary VanderMolen
>
> "Jean Jester" <JeanJester RemoveThis @discussions.microsoft.com> wrote in message news:8DE7A702-207C-4902-A1B9-D955D8B877DF@microsoft.com...
> > An email has appeared in my inbox which I cannot delete, move, forward or
> > read. I have preview off and temporarily turned off virus protection. I
> > have tried marking as unread, and all remedies suggested except deleting the
> > entire windowsmail storage folder which I do not wish to do. I am unable to
> > open mail strorage folder after a search. Something seems to block me from
> > opening it. It begins to open then aborts. Can you tell me how to delete
> > this problem email. It is from listserv RemoveThis @aaii.com. I am running Vista
> > business.
>
>
>

Gary VanderMolen · External Since: Mar 09, 2007 Posts: 3899

Why would it be Microsoft's fault if Norton can't make a compatible product?
There are plenty of other security product vendors who can and do.

Gary VanderMolen

"Jean Jester" <JeanJester.TakeThisOut@discussions.microsoft.com> wrote in message news:CA1E3398-8B6C-4A97-9AD1-2A800B7407E9@microsoft.com...
> Thank you for your response even though it was not what I wanted to hear. I
> have an upgraded version of Norton which is supposed to be fully compatible
> with Vista. I think it is very irresponsible of Microsoft to expect Vista
> users to choose between security and a fully operating mail system.
>
> "Gary VanderMolen" wrote:
>
>> This is the most prevalent Windows Mail problem that has
>> been reported here since Vista was released.
>> The most likely cause is running a non-compatible antivirus.
>> Windows Mail is not compatible with most McAfee or Norton
>> security programs. Those will need to be uninstalled.
>> Disabling the antivirus program is not sufficient.
>> Replace with a more compatible antivirus like the free Avast:
>> http://www.avast.com/eng/avast_4_home.html
>>
>> As far as the damage that is already done, the best solution for
>> now is to ignore that undeletable email unless it's in the outbox.
>> Hopefully Microsoft will come out with a patch eventually.
>> At this time there are no Microsoft-approved fixes for Windows
>> Mail problems.
>>
>> If after uninstalling your antivirus (and rebooting), you still are
>> unhappy with Windows Mail, try upgrading to Windows Live Mail:
>> http://get.live.com/betas/maildesktop_betas
>>
>> Gary VanderMolen
>>
>> "Jean Jester" <JeanJester.TakeThisOut@discussions.microsoft.com> wrote in message
>> news:8DE7A702-207C-4902-A1B9-D955D8B877DF@microsoft.com...
>> > An email has appeared in my inbox which I cannot delete, move, forward or
>> > read. I have preview off and temporarily turned off virus protection. I
>> > have tried marking as unread, and all remedies suggested except deleting the
>> > entire windowsmail storage folder which I do not wish to do. I am unable to
>> > open mail strorage folder after a search. Something seems to block me from
>> > opening it. It begins to open then aborts. Can you tell me how to delete
>> > this problem email. It is from listserv.TakeThisOut@aaii.com. I am running Vista
>> > business.
>>
>>
>>

Julian · External Since: May 09, 2007 Posts: 1559

"Jean Jester" <JeanJester.RemoveThis@discussions.microsoft.com> wrote in message
news:CA1E3398-8B6C-4A97-9AD1-2A800B7407E9@microsoft.com...
> Thank you for your response even though it was not what I wanted to hear.
> I
> have an upgraded version of Norton which is supposed to be fully
> compatible
> with Vista. I think it is very irresponsible of Microsoft to expect Vista
> users to choose between security and a fully operating mail system.

That is a false dilemma.
You shouldn't hold M$ responsible for Nortons poor product.
Avast and AVG have perfectly adequate free alternatives..

>
> "Gary VanderMolen" wrote:
>
>> This is the most prevalent Windows Mail problem that has
>> been reported here since Vista was released.
>> The most likely cause is running a non-compatible antivirus.
>> Windows Mail is not compatible with most McAfee or Norton
>> security programs. Those will need to be uninstalled.
>> Disabling the antivirus program is not sufficient.
>> Replace with a more compatible antivirus like the free Avast:
>> http://www.avast.com/eng/avast_4_home.html
>>
>> As far as the damage that is already done, the best solution for
>> now is to ignore that undeletable email unless it's in the outbox.
>> Hopefully Microsoft will come out with a patch eventually.
>> At this time there are no Microsoft-approved fixes for Windows
>> Mail problems.
>>
>> If after uninstalling your antivirus (and rebooting), you still are
>> unhappy with Windows Mail, try upgrading to Windows Live Mail:
>> http://get.live.com/betas/maildesktop_betas
>>
>> Gary VanderMolen
>>
>> "Jean Jester" <JeanJester.RemoveThis@discussions.microsoft.com> wrote in message
>> news:8DE7A702-207C-4902-A1B9-D955D8B877DF@microsoft.com...
>> > An email has appeared in my inbox which I cannot delete, move, forward
>> > or
>> > read. I have preview off and temporarily turned off virus protection.
>> > I
>> > have tried marking as unread, and all remedies suggested except
>> > deleting the
>> > entire windowsmail storage folder which I do not wish to do. I am
>> > unable to
>> > open mail strorage folder after a search. Something seems to block me
>> > from
>> > opening it. It begins to open then aborts. Can you tell me how to
>> > delete
>> > this problem email. It is from listserv.RemoveThis@aaii.com. I am running Vista
>> > business.
>>
>>
>>

groovynanna · External Since: Aug 09, 2007 Posts: 2

"Jean Jester" wrote:

> An email has appeared in my inbox which I cannot delete, move, forward or
> read. I have preview off and temporarily turned off virus protection. I
> have tried marking as unread, and all remedies suggested except deleting the
> entire windowsmail storage folder which I do not wish to do. I am unable to
> open mail strorage folder after a search. Something seems to block me from
> opening it. It begins to open then aborts. Can you tell me how to delete
> this problem email. It is from listserv.TakeThisOut@aaii.com. I am running Vista
> business.

brink · External Since: Aug 09, 2007 Posts: 1

groovynanna;414964 Wrote:
> "Jean Jester" wrote:
>
> > An email has appeared in my inbox which I cannot delete, move,
> forward or
> > read. I have preview off and temporarily turned off virus protection.
> I
> > have tried marking as unread, and all remedies suggested except
> deleting the
> > entire windowsmail storage folder which I do not wish to do. I am
> unable to
> > open mail strorage folder after a search. Something seems to block me
> from
> > opening it. It begins to open then aborts. Can you tell me how to
> delete
> > this problem email. It is from listserv RemoveThis @aaii.com. I am running Vista
> > business.

Hi groovynanna,

Read the top portion at this link and do the "To Reset Windows Mail"
section. It will get rid of the stuck message for you.

'http://www.vistax64.com/tutorials/62...-problems.html (Windows Mail
problems)'
(http://www.vistax64.com/tutorials/62560-windows-mail-problems.html)

Shawn

--
brink

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