USER ACCOUNT VISTA HOME PREMIUM

My sister-in-law purchased a new computer. The user accounts are messed up.
At first there were two administrator accounts. This was changed to no
administrator accounts. But the computer still thinks there is an
administrator account and asks for a password to type in. However there is no
place to type it. Therefore the user account are blocked and they do not have
access to the administrator account which means they can not do too much.
How can this be fixed. Is there a way to bypass the administrator password in
order to turn it off and to set up a new admnistrator. They do have a disk
to reload the operating system supplied by the manufacturer and this will be
used at a last resort. Please help. Thanks

Wboquet

There is a Built-in Administrator account that is hidden by default. This
account can be used to recover from situations such as you are seeing where
all of the visible administrator accounts have been either deleted or
changed to Standard User accounts.

Reboot the computer and when it first starts to initialize, start pressing
the F8 Key until you see a black screen menu. Select the Safe Mode option,
using the Arrow keys and press Enter.

On the login screen, you should see the Administrator account. This account
does not have a password associated with it. Click this account icon and the
system should boot to Safe Mode. Be patient, safe mode can take a few
minutes to load.

Once the system is loaded, go to Control Panel / User Accounts. Select to
"Manage another account" select one of the Standard accounts and then select
to "Change the account type". Change the type to Administrator.

Reboot and log on with the account you just changed. Always make sure that
you have at least one administrator account configured on the computer.



--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


"wboquet" <wboquet.DeleteThis@discussions.microsoft.com> wrote in message
news:56E5284C-C3E0-4E3B-9DE2-3E7F8C02968E@microsoft.com...
> My sister-in-law purchased a new computer. The user accounts are messed
> up.
> At first there were two administrator accounts. This was changed to no
> administrator accounts. But the computer still thinks there is an
> administrator account and asks for a password to type in. However there is
> no
> place to type it. Therefore the user account are blocked and they do not
> have
> access to the administrator account which means they can not do too much.
> How can this be fixed. Is there a way to bypass the administrator password
> in
> order to turn it off and to set up a new admnistrator. They do have a
> disk
> to reload the operating system supplied by the manufacturer and this will
> be
> used at a last resort. Please help. Thanks