Print Spooler - Vista Ultimate + HP Color LaserJet 5550dtn

Justin G. Mitchell · External Since: Feb 21, 2007 Posts: 4

Everytime I try to add this network printer to my printers, Print
Spooler crashes. I am running Vista Business Ultimate on a brand new
computer and the printer is installed on a Windows 2003 Server
Enterprise Edition.

I did a Google search and checked HP's website, but am unable to find
a solution which actual works.

Any help or guidance is greatly appreciated,
Justin G. Mitchell, MCP

"Cari · External Since: Sep 17, 2006 Posts: 611

The exact text of the error message would help us to diagnose further.
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Justin G. Mitchell" <jgmitchell.TakeThisOut@gmail.com> wrote in message
news:1172071183.978416.107220@v45g2000cwv.googlegroups.com...
> Everytime I try to add this network printer to my printers, Print
> Spooler crashes. I am running Vista Business Ultimate on a brand new
> computer and the printer is installed on a Windows 2003 Server
> Enterprise Edition.
>
> I did a Google search and checked HP's website, but am unable to find
> a solution which actual works.
>
> Any help or guidance is greatly appreciated,
> Justin G. Mitchell, MCP
>

Justin G. Mitchell · External Since: Feb 21, 2007 Posts: 4

The first error message is:

Windows cannot connect to the printer. Operation could not be
completed (error 0x000006be).

The other error message is:

Spooler SubSystem App stopped working and was closed
A problem caused the application to stop working correctly. Windows
will notify you if a solution is available.

On Feb 21, 1:49 pm, "Cari \(MS-MVP\)" <NewsGro....DeleteThis@coribright.com>
wrote:
> The exact text of the error message would help us to diagnose further.
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaginghttp://www.coribright.com/windows
>
> "Justin G. Mitchell" <jgmitch....DeleteThis@gmail.com> wrote in messagenews:1172071183.978416.107220@v45g2000cwv.googlegroups.com...
>
>
>
> > Everytime I try to add this network printer to my printers, Print
> > Spooler crashes. I am running Vista Business Ultimate on a brand new
> > computer and the printer is installed on a Windows 2003 Server
> > Enterprise Edition.
>
> > I did a Google search and checked HP's website, but am unable to find
> > a solution which actual works.
>
> > Any help or guidance is greatly appreciated,
> > Justin G. Mitchell, MCP- Hide quoted text -
>
> - Show quoted text -

Alan Morris [MSFT] · External Since: Mar 02, 2006 Posts: 359

HP uses the file hpbmini.dll. This file needs to be version 16 or greater
or it will crash and take down the spooler at the same time.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Cari (MS-MVP)" <NewsGroups.RemoveThis@coribright.com> wrote in message
news:OQHexFfVHHA.4964@TK2MSFTNGP06.phx.gbl...
> The exact text of the error message would help us to diagnose further.
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Justin G. Mitchell" <jgmitchell.RemoveThis@gmail.com> wrote in message
> news:1172071183.978416.107220@v45g2000cwv.googlegroups.com...
>> Everytime I try to add this network printer to my printers, Print
>> Spooler crashes. I am running Vista Business Ultimate on a brand new
>> computer and the printer is installed on a Windows 2003 Server
>> Enterprise Edition.
>>
>> I did a Google search and checked HP's website, but am unable to find
>> a solution which actual works.
>>
>> Any help or guidance is greatly appreciated,
>> Justin G. Mitchell, MCP
>>
>

Justin G. Mitchell · External Since: Feb 21, 2007 Posts: 4

Any idea where to get this DLL? I have tried installing the latest
universal drivers for the printer and searched everywhere but still
have not been able to find it or managed to get it installed.

On Feb 21, 3:03 pm, "Alan Morris [MSFT]" <ala....TakeThisOut@online.microsoft.com>
wrote:
> HP uses the file hpbmini.dll. This file needs to be version 16 or greater
> or it will crash and take down the spooler at the same time.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Cari (MS-MVP)" <NewsGro....TakeThisOut@coribright.com> wrote in message
>
> news:OQHexFfVHHA.4964@TK2MSFTNGP06.phx.gbl...
>
>
>
> > The exact text of the error message would help us to diagnose further.
> > --
> > Cari (MS-MVP)
> > Windows Technologies - Printing & Imaging
> >http://www.coribright.com/windows
>
> > "Justin G. Mitchell" <jgmitch....TakeThisOut@gmail.com> wrote in message
> >news:1172071183.978416.107220@v45g2000cwv.googlegroups.com...
> >> Everytime I try to add this network printer to my printers, Print
> >> Spooler crashes. I am running Vista Business Ultimate on a brand new
> >> computer and the printer is installed on a Windows 2003 Server
> >> Enterprise Edition.
>
> >> I did a Google search and checked HP's website, but am unable to find
> >> a solution which actual works.
>
> >> Any help or guidance is greatly appreciated,
> >> Justin G. Mitchell, MCP- Hide quoted text -
>
> - Show quoted text -

Justin G. Mitchell · External Since: Feb 21, 2007 Posts: 4

I found the DLL. You have to download and install the driver for 4345
MFP (Version 60.053.762.32) from HP's website and then extract the DLL
from one of the CAB files and replace the DLL on your server. At least
this is what I had to do.

Justin G. Mitchell, MCP

On Feb 28, 8:52 am, "Justin G. Mitchell" <jgmitch... DeleteThis @gmail.com> wrote:
> Any idea where to get this DLL? I have tried installing the latest
> universal drivers for the printer and searched everywhere but still
> have not been able to find it or managed to get it installed.
>
> On Feb 21, 3:03 pm, "Alan Morris [MSFT]" <ala... DeleteThis @online.microsoft.com>
> wrote:
>
>
>
> > HP uses the file hpbmini.dll. This file needs to be version 16 or greater
> > or it will crash and take down the spooler at the same time.
>
> > --
> > Alan Morris
> > Windows Printing Team
> > Search the Microsoft Knowledge Base here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> > This posting is provided "AS IS" with no warranties, and confers no rights.
>
> > "Cari (MS-MVP)" <NewsGro... DeleteThis @coribright.com> wrote in message
>
> >news:OQHexFfVHHA.4964@TK2MSFTNGP06.phx.gbl...
>
> > > The exact text of the error message would help us to diagnose further.
> > > --
> > > Cari (MS-MVP)
> > > Windows Technologies - Printing & Imaging
> > >http://www.coribright.com/windows
>
> > > "Justin G. Mitchell" <jgmitch... DeleteThis @gmail.com> wrote in message
> > >news:1172071183.978416.107220@v45g2000cwv.googlegroups.com...
> > >> Everytime I try to add this network printer to my printers, Print
> > >> Spooler crashes. I am running Vista Business Ultimate on a brand new
> > >> computer and the printer is installed on a Windows 2003 Server
> > >> Enterprise Edition.
>
> > >> I did a Google search and checked HP's website, but am unable to find
> > >> a solution which actual works.
>
> > >> Any help or guidance is greatly appreciated,
> > >> Justin G. Mitchell, MCP- Hide quoted text -
>
> > - Show quoted text -- Hide quoted text -
>
> - Show quoted text -

Alan Morris [MSFT] · External Since: Mar 02, 2006 Posts: 359

Glad you figured it out. HP needs to update all their drivers not just the
new ones.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Justin G. Mitchell" <jgmitchell.RemoveThis@gmail.com> wrote in message
news:1172677921.224026.112080@q2g2000cwa.googlegroups.com...
>I found the DLL. You have to download and install the driver for 4345
> MFP (Version 60.053.762.32) from HP's website and then extract the DLL
> from one of the CAB files and replace the DLL on your server. At least
> this is what I had to do.
>
> Justin G. Mitchell, MCP
>
> On Feb 28, 8:52 am, "Justin G. Mitchell" <jgmitch....RemoveThis@gmail.com> wrote:
>> Any idea where to get this DLL? I have tried installing the latest
>> universal drivers for the printer and searched everywhere but still
>> have not been able to find it or managed to get it installed.
>>
>> On Feb 21, 3:03 pm, "Alan Morris [MSFT]" <ala....RemoveThis@online.microsoft.com>
>> wrote:
>>
>>
>>
>> > HP uses the file hpbmini.dll. This file needs to be version 16 or
>> > greater
>> > or it will crash and take down the spooler at the same time.
>>
>> > --
>> > Alan Morris
>> > Windows Printing Team
>> > Search the Microsoft Knowledge Base
>> > here:http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> > This posting is provided "AS IS" with no warranties, and confers no
>> > rights.
>>
>> > "Cari (MS-MVP)" <NewsGro....RemoveThis@coribright.com> wrote in message
>>
>> >news:OQHexFfVHHA.4964@TK2MSFTNGP06.phx.gbl...
>>
>> > > The exact text of the error message would help us to diagnose
>> > > further.
>> > > --
>> > > Cari (MS-MVP)
>> > > Windows Technologies - Printing & Imaging
>> > >http://www.coribright.com/windows
>>
>> > > "Justin G. Mitchell" <jgmitch....RemoveThis@gmail.com> wrote in message
>> > >news:1172071183.978416.107220@v45g2000cwv.googlegroups.com...
>> > >> Everytime I try to add this network printer to my printers, Print
>> > >> Spooler crashes. I am running Vista Business Ultimate on a brand new
>> > >> computer and the printer is installed on a Windows 2003 Server
>> > >> Enterprise Edition.
>>
>> > >> I did a Google search and checked HP's website, but am unable to
>> > >> find
>> > >> a solution which actual works.
>>
>> > >> Any help or guidance is greatly appreciated,
>> > >> Justin G. Mitchell, MCP- Hide quoted text -
>>
>> > - Show quoted text -- Hide quoted text -
>>
>> - Show quoted text -
>
>