Shut Down does not work

JP · External Since: Nov 02, 2009 Posts: 4

When I shut down or restart my computer I get the Shutting Down... screen
and that is where the system gets stuck, nothing futher happens. I have to
either use the reset button or shut down by using the power button.

Is there any way to correct this?

JP

Rick Rogers · External Since: Aug 19, 2006 Posts: 3178

Hi JP,

You need to isolate the hanging process. Do this by opening Task Manager
(right click the taskbar and select it), then selectively end active
processes prior to initiating a shutdown. When you are able to do so
correctly, you'll know that the problem resides in one of the processes that
was terminated. You can also use a tool like Process Explorer to accomplish
the same thing:
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org

"JP" <JP@nomail> wrote in message
news:%239sCnM6WKHA.5368@TK2MSFTNGP02.phx.gbl...
> When I shut down or restart my computer I get the Shutting Down... screen
> and that is where the system gets stuck, nothing futher happens. I have
> to either use the reset button or shut down by using the power button.
>
> Is there any way to correct this?
>
> JP

JP · External Since: Nov 02, 2009 Posts: 3

Hi Rick

Thanks for the information. This looks like a very long exercise, ending a
process at a time and shutting down! Perhaps I should try ending, say,
first 20 processes and shutting down and if it works ok then try and find
the culprit in those processes.

JP

"Rick Rogers" <rick.TakeThisOut@mvps.org> wrote in message
news:OVKnex6WKHA.4068@TK2MSFTNGP06.phx.gbl...
> Hi JP,
>
> You need to isolate the hanging process. Do this by opening Task Manager
> (right click the taskbar and select it), then selectively end active
> processes prior to initiating a shutdown. When you are able to do so
> correctly, you'll know that the problem resides in one of the processes
> that was terminated. You can also use a tool like Process Explorer to
> accomplish the same thing:
> http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
>
> "JP" <JP@nomail> wrote in message
> news:%239sCnM6WKHA.5368@TK2MSFTNGP02.phx.gbl...
>> When I shut down or restart my computer I get the Shutting Down... screen
>> and that is where the system gets stuck, nothing futher happens. I have
>> to either use the reset button or shut down by using the power button.
>>
>> Is there any way to correct this?
>>
>> JP
>

Allen · External Since: Mar 17, 2009 Posts: 5

JP wrote:
> When I shut down or restart my computer I get the Shutting Down...
> screen and that is where the system gets stuck, nothing futher happens.
> I have to either use the reset button or shut down by using the power
> button.
>
> Is there any way to correct this?
>
> JP
This i one of many, many problems that I have with Vista. I wonder which
unpaid Beta tester the Screamer Ballmer will blame this one on? I will
install 7 as soon as my new external drive arrives from Newegg, as I
don't have complete trust in my older two. I certainly hope it is hugely
better than Vista, the worst operating system I've ever used, excluding
perhaps an early release of DOS for the IBM 360, which IBM replaced very
quickly and for free, unlike you know.....
Allen

JP · External Since: Nov 02, 2009 Posts: 4

I ended all the processes (relating to the user logged in) I was allowed to
and restarted the machine but this has made no difference, the machine still
hangs at Shutting Down screen.

Anything else I can try?

"Rick Rogers" <rick.DeleteThis@mvps.org> wrote in message
news:OVKnex6WKHA.4068@TK2MSFTNGP06.phx.gbl...
> Hi JP,
>
> You need to isolate the hanging process. Do this by opening Task Manager
> (right click the taskbar and select it), then selectively end active
> processes prior to initiating a shutdown. When you are able to do so
> correctly, you'll know that the problem resides in one of the processes
> that was terminated. You can also use a tool like Process Explorer to
> accomplish the same thing:
> http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
>
> "JP" <JP@nomail> wrote in message
> news:%239sCnM6WKHA.5368@TK2MSFTNGP02.phx.gbl...
>> When I shut down or restart my computer I get the Shutting Down... screen
>> and that is where the system gets stuck, nothing futher happens. I have
>> to either use the reset button or shut down by using the power button.
>>
>> Is there any way to correct this?
>>
>> JP
>

CrucialHoax · External Since: Aug 13, 2009 Posts: 6

JP;1182137 Wrote:
> I ended all the processes (relating to the user logged in) I was allowed
> to
> and restarted the machine but this has made no difference, the machine
> still
> hangs at Shutting Down screen.
>
> Anything else I can try?
>
>
> "Rick Rogers" <rick@newsgroup> wrote in message
> news:OVKnex6WKHA.4068@newsgroup> > >
> > > Hi JP,
> > >
> > > You need to isolate the hanging process. Do this by opening Task
> > Manager
> > > (right click the taskbar and select it), then selectively end active
> > > processes prior to initiating a shutdown. When you are able to do so
> > > correctly, you'll know that the problem resides in one of the
> > processes
> > > that was terminated. You can also use a tool like Process Explorer to
> > > accomplish the same thing:
> > > 'Process Explorer'
> > (http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx)
> > >
> > > --
> > > Best of Luck,
> > >
> > > Rick Rogers, aka "Nutcase" - Microsoft MVP
> > > 'Microsoft Most Valuable Professional'
> > (http://mvp.support.microsoft.com/)
> > > Windows help - 'www.rickrogers.org' (http://www.rickrogers.org)
> > >
> > > "JP" <JP@newsgroup> wrote in message
> > > news:%239sCnM6WKHA.5368@newsgroup> > > > >
> > > >> When I shut down or restart my computer I get the Shutting Down...
> > > screen
> > > >> and that is where the system gets stuck, nothing futher happens. I
> > > have
> > > >> to either use the reset button or shut down by using the power
> > > button.
> > > >>
> > > >> Is there any way to correct this?
> > > >>
> > > >> JP> > > > > > >

What items are running in the task bar when you try to shut down?

--
CrucialHoax

JP · External Since: Nov 02, 2009 Posts: 4

None!

"CrucialHoax" <guest RemoveThis @unknown-email.com> wrote in message
news:a248c3d0a07ea1ae2d9dd46a713921d7@nntp-gateway.com...
>
> JP;1182137 Wrote:
>> I ended all the processes (relating to the user logged in) I was allowed
>> to
>> and restarted the machine but this has made no difference, the machine
>> still
>> hangs at Shutting Down screen.
>>
>> Anything else I can try?
>>
>>
>> "Rick Rogers" <rick@newsgroup> wrote in message
>> news:OVKnex6WKHA.4068@newsgroup> > >
>> > > Hi JP,
>> > >
>> > > You need to isolate the hanging process. Do this by opening Task
>> > Manager
>> > > (right click the taskbar and select it), then selectively end active
>> > > processes prior to initiating a shutdown. When you are able to do so
>> > > correctly, you'll know that the problem resides in one of the
>> > processes
>> > > that was terminated. You can also use a tool like Process Explorer to
>> > > accomplish the same thing:
>> > > 'Process Explorer'
>> > (http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx)
>> > >
>> > > --
>> > > Best of Luck,
>> > >
>> > > Rick Rogers, aka "Nutcase" - Microsoft MVP
>> > > 'Microsoft Most Valuable Professional'
>> > (http://mvp.support.microsoft.com/)
>> > > Windows help - 'www.rickrogers.org' (http://www.rickrogers.org)
>> > >
>> > > "JP" <JP@newsgroup> wrote in message
>> > > news:%239sCnM6WKHA.5368@newsgroup> > > > >
>> > > >> When I shut down or restart my computer I get the Shutting Down...
>> > > screen
>> > > >> and that is where the system gets stuck, nothing futher happens.
>> > > >> I
>> > > have
>> > > >> to either use the reset button or shut down by using the power
>> > > button.
>> > > >>
>> > > >> Is there any way to correct this?
>> > > >>
>> > > >> JP> > > > > > >
>
> What items are running in the task bar when you try to shut down?
>
>
> --
> CrucialHoax

JP · External Since: Nov 02, 2009 Posts: 4

To be fair, Vistas has been working quite well for the last 6 months or so.
When did you have this problem and was there no way to put it right? I have
Windows 7 installed as a dual boot system on my machine and i am
reinstalling all programs etc (could not upgrade Vista Ultimate with Win 7
Home Premium) so hopefully will be able to ditch the Vista installation
soon - guess this is what Ballmer & Co are hoping for.

"Allen" <allent.TakeThisOut@austin.rr.com> wrote in message
news:GdqdnempPP-phXLXnZ2dnUVZ_tWdnZ2d@giganews.com...
> JP wrote:
>> When I shut down or restart my computer I get the Shutting Down... screen
>> and that is where the system gets stuck, nothing futher happens. I have
>> to either use the reset button or shut down by using the power button.
>>
>> Is there any way to correct this?
>>
>> JP
> This i one of many, many problems that I have with Vista. I wonder which
> unpaid Beta tester the Screamer Ballmer will blame this one on? I will
> install 7 as soon as my new external drive arrives from Newegg, as I don't
> have complete trust in my older two. I certainly hope it is hugely better
> than Vista, the worst operating system I've ever used, excluding perhaps
> an early release of DOS for the IBM 360, which IBM replaced very quickly
> and for free, unlike you know.....
> Allen

Alias · External Since: Oct 08, 2009 Posts: 41

JP wrote:
> When I shut down or restart my computer I get the Shutting Down...
> screen and that is where the system gets stuck, nothing futher happens.
> I have to either use the reset button or shut down by using the power
> button.
>
> Is there any way to correct this?
>
> JP

It might be your power supply. If you have another good one handy, swap
them and see if it shuts down properly.

M

Allen · External Since: Mar 17, 2009 Posts: 5

JP wrote:
> To be fair, Vistas has been working quite well for the last 6 months or
> so. When did you have this problem and was there no way to put it
> right? I have Windows 7 installed as a dual boot system on my machine
> and i am reinstalling all programs etc (could not upgrade Vista Ultimate
> with Win 7 Home Premium) so hopefully will be able to ditch the Vista
> installation soon - guess this is what Ballmer & Co are hoping for.
>
Goody for you. It must be nice to not have trouble with the naightmare
called Vista. There wouldn't be so many problems if System Repair hadn't
been thrown out. Right now my Search command has disappeared--a huge
loss in trying to convert to 7.
Allen

Rick Rogers · External Since: Aug 19, 2006 Posts: 3178

Hi,

Use the button to 'show processes from all users' or the utility I listed.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org

"JP" <JP@nomail> wrote in message
news:%23OQPvY9WKHA.1372@TK2MSFTNGP02.phx.gbl...
>I ended all the processes (relating to the user logged in) I was allowed to
>and restarted the machine but this has made no difference, the machine
>still hangs at Shutting Down screen.
>
> Anything else I can try?
>
>
> "Rick Rogers" <rick.DeleteThis@mvps.org> wrote in message
> news:OVKnex6WKHA.4068@TK2MSFTNGP06.phx.gbl...
>> Hi JP,
>>
>> You need to isolate the hanging process. Do this by opening Task Manager
>> (right click the taskbar and select it), then selectively end active
>> processes prior to initiating a shutdown. When you are able to do so
>> correctly, you'll know that the problem resides in one of the processes
>> that was terminated. You can also use a tool like Process Explorer to
>> accomplish the same thing:
>> http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>>
>> "JP" <JP@nomail> wrote in message
>> news:%239sCnM6WKHA.5368@TK2MSFTNGP02.phx.gbl...
>>> When I shut down or restart my computer I get the Shutting Down...
>>> screen and that is where the system gets stuck, nothing futher happens.
>>> I have to either use the reset button or shut down by using the power
>>> button.
>>>
>>> Is there any way to correct this?
>>>
>>> JP
>>
>

JP · External Since: Nov 02, 2009 Posts: 3

I can't see how it can be the power supply, there is no problem shutting
down the Windows 7 installation on the same machine!

"Alias" <iamaliasTAK3THIS RemoveThis @OUTgmail.com> wrote in message
news:hcn77s$coo$1@news.eternal-september.org...
> JP wrote:
>> When I shut down or restart my computer I get the Shutting Down... screen
>> and that is where the system gets stuck, nothing futher happens. I have
>> to either use the reset button or shut down by using the power button.
>>
>> Is there any way to correct this?
>>
>> JP
>
> It might be your power supply. If you have another good one handy, swap
> them and see if it shuts down properly.
>
> M

Alias · External Since: Oct 08, 2009 Posts: 41

JP wrote:
> I can't see how it can be the power supply, there is no problem shutting
> down the Windows 7 installation on the same machine!

Scratch that idea then.

Alias
>
> "Alias" <iamaliasTAK3THIS.RemoveThis@OUTgmail.com> wrote in message
> news:hcn77s$coo$1@news.eternal-september.org...
>> JP wrote:
>>> When I shut down or restart my computer I get the Shutting Down...
>>> screen and that is where the system gets stuck, nothing futher
>>> happens. I have to either use the reset button or shut down by using
>>> the power button.
>>>
>>> Is there any way to correct this?
>>>
>>> JP
>>
>> It might be your power supply. If you have another good one handy,
>> swap them and see if it shuts down properly.
>>
>> M
>

SueG · External Since: Nov 03, 2009 Posts: 1

"JP" <JP@nomail> wrote in news:#9sCnM6WKHA.5368@TK2MSFTNGP02.phx.gbl:

> When I shut down or restart my computer I get the Shutting Down...
> screen and that is where the system gets stuck, nothing futher
> happens. I have to either use the reset button or shut down by using
> the power button.
>
> Is there any way to correct this?
>
> JP
>
I recently tried the Zone Alarm Security suite (it was a free offer) on my
Vista computer and ended up uninstalling it because Vista refused to shut
down....just wondring if you have recently installed a Zone Alarm product
or similar?

Brian Cryer · External Since: Nov 03, 2009 Posts: 1

"JP" <JP@nomail> wrote in message
news:%23OQPvY9WKHA.1372@TK2MSFTNGP02.phx.gbl...
>I ended all the processes (relating to the user logged in) I was allowed to
>and restarted the machine but this has made no difference, the machine
>still hangs at Shutting Down screen.

Logically it might not be a process related to your user account, so click
on [Show processes from all users] and work through that list. The risk is
(i.) some processes you can't kill and (ii.) killing some processes might
cause problems for windows, such as some things no longer working.

> Anything else I can try?

As an alternative, try shutting down services instead, as it might be a
process related to a service which is causing problems.

When you do find the offending process please post back so others can
benefit.
--
Brian Cryer
www.cryer.co.uk/brian

JP · External Since: Nov 02, 2009 Posts: 3

No I don't have Zone Alarm

"SueG" <suegil.DeleteThis@Geemail.com> wrote in message
news:Xns9CB8D06584E9sueg55@216.151.153.43...
> "JP" <JP@nomail> wrote in news:#9sCnM6WKHA.5368@TK2MSFTNGP02.phx.gbl:
>
>> When I shut down or restart my computer I get the Shutting Down...
>> screen and that is where the system gets stuck, nothing futher
>> happens. I have to either use the reset button or shut down by using
>> the power button.
>>
>> Is there any way to correct this?
>>
>> JP
>>
> I recently tried the Zone Alarm Security suite (it was a free offer) on my
> Vista computer and ended up uninstalling it because Vista refused to shut
> down....just wondring if you have recently installed a Zone Alarm product
> or similar?
>

Rojo Habe · External Since: Jan 29, 2009 Posts: 6

Thinking at a tangent for a moment (and please don't shout at me if I'm
wrong, this is just a stab in the dark):

Back on the old days of 95/98/Me etc, this could be caused by a corrupt .wav
file. Windows would stubbornly try to play its shutdown sound despite being
unable to, and appear to hang. The fix was to pick a different shutdown
sound or set it to none.

Now, one would hope this isn't still an issue all these years later but you
never know. Try setting your shutdown sound to none and see what happens.

"JP" <Jp@nomail> wrote in message
news:%23IHosKJXKHA.408@TK2MSFTNGP04.phx.gbl...
> No I don't have Zone Alarm
>
> "SueG" <suegil RemoveThis @Geemail.com> wrote in message
> news:Xns9CB8D06584E9sueg55@216.151.153.43...
>> "JP" <JP@nomail> wrote in news:#9sCnM6WKHA.5368@TK2MSFTNGP02.phx.gbl:
>>
>>> When I shut down or restart my computer I get the Shutting Down...
>>> screen and that is where the system gets stuck, nothing futher
>>> happens. I have to either use the reset button or shut down by using
>>> the power button.
>>>
>>> Is there any way to correct this?
>>>
>>> JP
>>>
>> I recently tried the Zone Alarm Security suite (it was a free offer) on
>> my
>> Vista computer and ended up uninstalling it because Vista refused to shut
>> down....just wondring if you have recently installed a Zone Alarm product
>> or similar?
>>