Remote Assistance

Hi,

we just got 4 Vista Notebooks into the IT Department, for our pleasure
- i mean for testing purposes.

as i'm working partially in user helpdesk, i use the remote assistance
frequently, for which i had a shortcut on my XP machine, and i just
had to enter the computers name i wanted to connect to.

this link doesn't work in vista now and i always need to go throug

start>help & support> search for remote assistance > two links deeper
i can enter the computer name.

That takes a lomg time. Is there a direct link i can use, to open the
remote assistance faster?

Thanks,

Markus

On 8 Aug., 12:19, "Robert Firth" <webmas....TakeThisOut@winvistainfo.org> wrote:
> One small correction, that should say "only RD", not "or RD". I have used
> remote desktop. But that isn't important. Typos just drive me crazy.
>
> Robert Firthhttp://www.winvistainfo.org
>
> "Robert Firth" <webmas....TakeThisOut@winvistainfo.org> wrote in message
>
> news:uX50OUa2HHA.5772@TK2MSFTNGP02.phx.gbl...
>
> > Yeah, I realized that. I was trying to figure out what remote assistance
> > would be since I haven't used it, only RD. Good to know. And Mr. Rogers
> > saves the day again!
>
> > Robert Firth
> >http://www.winvistainfo.org
>
> > "Rick Rogers" <r....TakeThisOut@mvps.org> wrote in message
> >news:%23tZdQRa2HHA.3400@TK2MSFTNGP03.phx.gbl...
> >> Hi,
>
> >> One small correction, mstsc is Remote Desktop, msra opens Remote
> >> Assitance.
>
> >> --
> >> Best of Luck,
>
> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >>http://mvp.support.microsoft.com/
> >> Windows help -www.rickrogers.org
> >> My thoughtshttp://rick-mvp.blogspot.com
>
> >> "Robert Firth" <webmas....TakeThisOut@winvistainfo.org> wrote in message
> >>news:686670FD-8CE0-4290-9BC0-4E21B5EC3404@microsoft.com...
> >>> Press the windows key (or open the start menu, or run box with Win key +
> >>> r, whatever) then type "mstsc" in the start search box. I opt for the
> >>> run box because it remembers the last command and I don't have to type
> >>> it again.
>
> >>> Robert Firth
> >>>http://www.winvistainfo.org
>
> >>> "m-arx" <meier.mar....TakeThisOut@gmail.com> wrote in message
> >>>news:1186566599.433165.187490@d55g2000hsg.googlegroups.com...
> >>>> Hi,
>
> >>>> we just got 4 Vista Notebooks into the IT Department, for our pleasure
> >>>> - i mean for testing purposes.
>
> >>>> as i'm working partially in user helpdesk, i use the remote assistance
> >>>> frequently, for which i had a shortcut on my XP machine, and i just
> >>>> had to enter the computers name i wanted to connect to.
>
> >>>> this link doesn't work in vista now and i always need to go throug
>
> >>>> start>help & support> search for remote assistance > two links deeper
> >>>> i can enter the computer name.
>
> >>>> That takes a lomg time. Is there a direct link i can use, to open the
> >>>> remote assistance faster?
>
> >>>> Thanks,
>
> >>>> Markus

Thanks, that helps me alot.