Problem Installing HP Printer on Vista

External Since: Aug 07, 2007 Posts: 1

Hi

I am having some problems installing a HP Deskjet 5940 under Windows Vista.
I have run the install file for Windows Vista which I downloaded from the HP
website this Installs the driver and some other HP software OK but it gets
stuck at 96% and won't go any further so I have to restart my computer to
exit the setup.

When the computer restarts I can print documents ok but when I got to access
the HP Solution Centre to change some settings. I get the following error
message "No HP devices have been detected. Solution Center will close now.".
I have contacted HP about this issue and was told several methods of
installing drivers which didn't solve the problem. There latest solution now
has been to shift the blame to Microsoft and tell me to contact them. I don't
belive it is a Microsoft problem but thought I should check on here to make
sure and then I can get back to HP about it.

Does anyone know a way of fixing this so that I can access the HP Solution
Center?

Thanks
Craig

Joined: Oct 16, 2007 Posts: 1

Please let me know what you find out. I have had a similar experience with our HP Office Jet Pro L7680. Tech support has taken me through countless uninstall/re-installs...and we can print, but not use the scanner at all. Furthermore, we get Generic Host Process Errors that are driving us nuts.