Problem with CD rom

Augusto · External Since: Aug 03, 2007 Posts: 5

I bought a new computer from PCSmart (a "Simply KX-3100") a couple of weeks
ago. After the first update of Windows Vista, 2 days later, it lost access to
the CD player (a Sony DVD RW AW-Q170A). Vista indicates that the driver is
there but it cannot install it (error 39). I have tried everything to get the
CD rom back including:
1) Installing/Unistalling the driver and rebooting. 2) Removing Nero. 3)
Check that BIOS recognises the CD rom. 4) Get driver updates from MS Web page.
The answer from Vista is always the same: cannot install driver, error 39.
Can anyone offer a solution for this problem, it is driving me crazy!

Thanks in anticipation,

Augusto

Tim · External Since: Jul 12, 2007 Posts: 97

Augusto wrote:
> I bought a new computer from PCSmart (a "Simply KX-3100") a couple of weeks
> ago. After the first update of Windows Vista, 2 days later, it lost access to
> the CD player (a Sony DVD RW AW-Q170A). Vista indicates that the driver is
> there but it cannot install it (error 39). I have tried everything to get the
> CD rom back including:
> 1) Installing/Unistalling the driver and rebooting. 2) Removing Nero. 3)
> Check that BIOS recognises the CD rom. 4) Get driver updates from MS Web page.
> The answer from Vista is always the same: cannot install driver, error 39.
> Can anyone offer a solution for this problem, it is driving me crazy!
>
> Thanks in anticipation,
>
> Augusto
You might want to check this out: http://support.microsoft.com/kb/270008

Tim

Augusto · External Since: Aug 03, 2007 Posts: 5

Thanks a lot for the help. Yours and Cal BearÂ´66 links offered a
comprehensive discussion of the problem.

Cheers,

Augusto

Tim · External Since: Jul 12, 2007 Posts: 97

Augusto wrote:
> Thanks a lot for the help. Yours and Cal Bear´66 links offered a
> comprehensive discussion of the problem.
>
> Cheers,
>
> Augusto
You're welcome...good to hear it's working now.

Tim