Can't Print Color

Connie · External Since: May 29, 2009 Posts: 10

I have an HP 2210 and I'm unable to print in color. My color cartridge is
good. I'm also unable to access printing preferences. No matter how I try to
access preferences, it just flashes quickly and won't display. I'm wondering
if it's some how set to grayscale. Any ideas how why I can't display
preferences?

DL · External Since: Apr 24, 2009 Posts: 58

So what happens when you use the HP test print option?

"Connie" wrote in message

>I have an HP 2210 and I'm unable to print in color. My color cartridge is
>good. I'm also unable to access printing preferences. No matter how I try
>to access preferences, it just flashes quickly and won't display. I'm
>wondering if it's some how set to grayscale. Any ideas how why I can't
>display preferences?

Alan Morris [MSFT] · External Since: Mar 02, 2006 Posts: 360

You print driver is corrupting the memory of the process loading the UI.
This normally occurs when upgrading the HP driver to a newer driver when the
newer driver does not properly interpret the registry keys that the old
print driver used.

If this is a connection to a machine sharing the printer, delete the
connection, then remove the driver package, then reconnect. Local printer
just delete the printer used then uninstall application to remove the print
driver and install the most recent driver for the OS you have.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Connie" wrote in message

>I have an HP 2210 and I'm unable to print in color. My color cartridge is
>good. I'm also unable to access printing preferences. No matter how I try
>to access preferences, it just flashes quickly and won't display. I'm
>wondering if it's some how set to grayscale. Any ideas how why I can't
>display preferences?

Connie · External Since: May 29, 2009 Posts: 10

Thanks!

"Alan Morris [MSFT]" wrote in message

> You print driver is corrupting the memory of the process loading the UI.
> This normally occurs when upgrading the HP driver to a newer driver when
> the newer driver does not properly interpret the registry keys that the
> old print driver used.
>
> If this is a connection to a machine sharing the printer, delete the
> connection, then remove the driver package, then reconnect. Local printer
> just delete the printer used then uninstall application to remove the
> print driver and install the most recent driver for the OS you have.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Connie" wrote in message
>
>>I have an HP 2210 and I'm unable to print in color. My color cartridge is
>>good. I'm also unable to access printing preferences. No matter how I try
>>to access preferences, it just flashes quickly and won't display. I'm
>>wondering if it's some how set to grayscale. Any ideas how why I can't
>>display preferences?
>
>