Lexmark X5650 Printer Problem

r70454ss · External Since: Mar 23, 2009 Posts: 4

I keep getting the following error when I try to print.
Job Status Window Interface has stopped Working. I called Lexmark and
they said it was a windows problem. Has anybody had this problem? Is
there a fix for it?Thanks

--
r70454ss

Alan Morris [MSFT] · External Since: Mar 02, 2006 Posts: 359

the software is not a Microsoft product. You got the writers of the
software correct the first time.

Did MS make core changes that caused their software to not work on Vista,
that's possible. I'll ping one of the Lexmark testers who work here in
Redmond and see if he has additional information on this software.

Does the document print without the use of the Lexmark Job Status Monitor
software?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"r70454ss" <guest DeleteThis @unknown-email.com> wrote in message
news:278aa634a39b2456358e97fd0a2211c6@nntp-gateway.com...
>
> I keep getting the following error when I try to print.
> Job Status Window Interface has stopped Working. I called Lexmark and
> they said it was a windows problem. Has anybody had this problem? Is
> there a fix for it?Thanks
>
>
> --
> r70454ss

Alan Morris [MSFT] · External Since: Mar 02, 2006 Posts: 359

If this was an upgrade from XP the issue might be with the files that were
migrated. Did you already install the drivers from 11/2008?

If not delete the printer, delete the drivers, run any uninstall software
from Lexmark and install the printer once again. Hopefully Lexmark will
respond tomorrow.

Version: Released: File Size: Owner:
1.2.6.2 NOV 13 2008 79.30 MB Lexmark

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"r70454ss" <guest.TakeThisOut@unknown-email.com> wrote in message
news:278aa634a39b2456358e97fd0a2211c6@nntp-gateway.com...
>
> I keep getting the following error when I try to print.
> Job Status Window Interface has stopped Working. I called Lexmark and
> they said it was a windows problem. Has anybody had this problem? Is
> there a fix for it?Thanks
>
>
> --
> r70454ss

Alan Morris [MSFT] · External Since: Mar 02, 2006 Posts: 359

I found out from my Lexmark contact this is a known issue when running the
Windows 7 OS. Are you running Win7 or Vista.

If you are running Vista, someone who works for Lexmark is interested in
contacting you.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Alan Morris [MSFT]" <alanmo.TakeThisOut@online.microsoft.com> wrote in message
news:eKsz0RCrJHA.724@TK2MSFTNGP03.phx.gbl...
> If this was an upgrade from XP the issue might be with the files that were
> migrated. Did you already install the drivers from 11/2008?
>
> If not delete the printer, delete the drivers, run any uninstall software
> from Lexmark and install the printer once again. Hopefully Lexmark will
> respond tomorrow.
>
>
> Version: Released: File Size: Owner:
> 1.2.6.2 NOV 13 2008 79.30 MB Lexmark
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "r70454ss" <guest.TakeThisOut@unknown-email.com> wrote in message
> news:278aa634a39b2456358e97fd0a2211c6@nntp-gateway.com...
>>
>> I keep getting the following error when I try to print.
>> Job Status Window Interface has stopped Working. I called Lexmark and
>> they said it was a windows problem. Has anybody had this problem? Is
>> there a fix for it?Thanks
>>
>>
>> --
>> r70454ss
>
>

Alan Morris [MSFT] · External Since: Mar 02, 2006 Posts: 359

I just heard again from Lexmark, This issue does indeed occur in Vista.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Alan Morris [MSFT]" <alanmo DeleteThis @online.microsoft.com> wrote in message
news:ejeCaOKrJHA.724@TK2MSFTNGP03.phx.gbl...
>I found out from my Lexmark contact this is a known issue when running the
>Windows 7 OS. Are you running Win7 or Vista.
>
> If you are running Vista, someone who works for Lexmark is interested in
> contacting you.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Alan Morris [MSFT]" <alanmo DeleteThis @online.microsoft.com> wrote in message
> news:eKsz0RCrJHA.724@TK2MSFTNGP03.phx.gbl...
>> If this was an upgrade from XP the issue might be with the files that
>> were migrated. Did you already install the drivers from 11/2008?
>>
>> If not delete the printer, delete the drivers, run any uninstall software
>> from Lexmark and install the printer once again. Hopefully Lexmark will
>> respond tomorrow.
>>
>>
>> Version: Released: File Size: Owner:
>> 1.2.6.2 NOV 13 2008 79.30 MB Lexmark
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "r70454ss" <guest DeleteThis @unknown-email.com> wrote in message
>> news:278aa634a39b2456358e97fd0a2211c6@nntp-gateway.com...
>>>
>>> I keep getting the following error when I try to print.
>>> Job Status Window Interface has stopped Working. I called Lexmark and
>>> they said it was a windows problem. Has anybody had this problem? Is
>>> there a fix for it?Thanks
>>>
>>>
>>> --
>>> r70454ss
>>
>>
>
>

r70454ss · External Since: Mar 23, 2009 Posts: 4

My computer came with Vista installed on it.

--
r70454ss

Alan Morris [MSFT] · External Since: Mar 02, 2006 Posts: 359

Lexmark said this happens on x64 machines. I'll assume you have the 64bit
OS installed.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"r70454ss" <guest DeleteThis @unknown-email.com> wrote in message
news:d96e1a97d58f312dcd825cc4df0a40c5@nntp-gateway.com...
>
> My computer came with Vista installed on it.
>
>
> --
> r70454ss

r70454ss · External Since: Mar 23, 2009 Posts: 4

My computer is 32 bit

--
r70454ss

Alan Morris [MSFT] · External Since: Mar 02, 2006 Posts: 359

Okay I'll update the Lexmark gang. They had one other question. They said
they have only seen the issue on Windows 7 and Vista SP2. Did you install
one of the Release Candidate SP2 builds?

Lexmark said they have to run the application in compatibility mode. They
did not explain further.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"r70454ss" <guest.RemoveThis@unknown-email.com> wrote in message
news:b671d27b41712f0746bc15bf9041b667@nntp-gateway.com...
>
> My computer is 32 bit
>
>
> --
> r70454ss

r70454ss · External Since: Mar 23, 2009 Posts: 4

No I have SP1 installed

--
r70454ss

rbrewer24 · External Since: Mar 27, 2009 Posts: 1

I have seen this a few times with Lexmark Printers and the solution I
found was the job status window was either "blocked" by the firewall or
quaran. by the Antivirus. Just to be safe you could open your firewall
and add the executable
c:\windows\system32\spool\drivers\w32x86\3\lxdupswx.exe and give full
access.

--
rbrewer24
Posted via http://www.vistaheads.com

miaj34 · External Since: Mar 31, 2009 Posts: 1

I just had this problem. I have a HP laptop with vista and I just ran it
in compatibility mode with the printer and it worked....

--
miaj34
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ronkeller8 · External Since: Apr 29, 2009 Posts: 5

Damn, Alan! That was some good work - even if you didn't nail it for
r70454ss, you sure did for me. My Lexmark x6570 was working great -
then I installed Vista SP2 RC and all went to pot....I kinda figured
that was the problem, but wanted to be sure.

Two questions that perhaps you could ask your friends at Lexmark:
First, what is the compatibility workaround? Two, I would hope they'll
be sorting this out in short order since SP2 is right around the
corner......

Thanks for the great work, even if r70454ss is a little less than
verbose in his/her comments!

R

--
ronkeller8

ronkeller8 · External Since: Apr 29, 2009 Posts: 5

For the record, Vista x64, Service Pack 2 doesn't work with the current
Lexmark x6570 printing software. Just for grins, I tried the new
Windows 7 RC software and it too doesn't work - HOWEVER, the OS
recognizes this, then applied "Compatability" settings to the printing
software so that the next time it runs, it does indeed work. That must
have been what Lexmark's people were referring to. I don't see any such
automated functionality built into Vista x64 SP2, however. If there is
a manual workaround, I have yet to be able to find it. FWIW - I've
tried this in both Windows 7 RC x64 and x86 (32-bit) and it works....
With Vista SP2 right around the corner, I would hope that Lexmark gets
on the ball and straightens this out with a driver update. Either that,
or comes up with a well documented work around - not something that
users have to hunt around forums to figure out.....
Ron

--
ronkeller8

Alan Morris [MSFT] · External Since: Mar 02, 2006 Posts: 359

Lexmark stated that the changes in SP2 RC that block their application were
pulled from SP2 RTM and they are working to fix the code path in the status
monitor for future releases. Lexmark also stated that when the kernel
security fix is released from MS which will block this monitor, the
functions to force the monitor to compatibility mode will be functional.

Are you running the RTM version of SP2?
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"ronkeller8" <guest RemoveThis @unknown-email.com> wrote in message
news:00e603e9b7bab6725637658a42999ef6@nntp-gateway.com...
>
> For the record, Vista x64, Service Pack 2 doesn't work with the current
> Lexmark x6570 printing software. Just for grins, I tried the new
> Windows 7 RC software and it too doesn't work - HOWEVER, the OS
> recognizes this, then applied "Compatability" settings to the printing
> software so that the next time it runs, it does indeed work. That must
> have been what Lexmark's people were referring to. I don't see any such
> automated functionality built into Vista x64 SP2, however. If there is
> a manual workaround, I have yet to be able to find it. FWIW - I've
> tried this in both Windows 7 RC x64 and x86 (32-bit) and it works....
> With Vista SP2 right around the corner, I would hope that Lexmark gets
> on the ball and straightens this out with a driver update. Either that,
> or comes up with a well documented work around - not something that
> users have to hunt around forums to figure out.....
> Ron
>
>
> --
> ronkeller8

Tom Lake · External Since: Feb 25, 2006 Posts: 7

"ronkeller8" <guest.RemoveThis@unknown-email.com> wrote in message
news:00e603e9b7bab6725637658a42999ef6@nntp-gateway.com...
>
> For the record, Vista x64, Service Pack 2 doesn't work with the current
> Lexmark x6570 printing software. Just for grins, I tried the new
> Windows 7 RC software and it too doesn't work - HOWEVER, the OS
> recognizes this, then applied "Compatability" settings to the printing
> software so that the next time it runs, it does indeed work.

Have you tried printing to the Lexmark FAX printer from Win 7 RC?
On my system, the Lexmark FAX app shows up minimized and won't go any
further.
The print monitor does work for normal printing, though.

Tom Lake

ronkeller8 · External Since: Apr 29, 2009 Posts: 5

Hey, Tom. No, I haven't tried it utilizing the fax, however, I will
give it a shot tonight on both the 32bit and 64bit versions, to see if
it works....I'll post back here.
Are you using the beta for Win7 or the RC, currently? Just curious....
Ron

--
ronkeller8

Tom Lake · External Since: Feb 25, 2006 Posts: 7

"ronkeller8" <guest DeleteThis @unknown-email.com> wrote in message
news:2064a83ac5e9cab635f9610f4082276d@nntp-gateway.com...
>
> Hey, Tom. No, I haven't tried it utilizing the fax, however, I will
> give it a shot tonight on both the 32bit and 64bit versions, to see if
> it works....I'll post back here.
> Are you using the beta for Win7 or the RC, currently? Just curious....
> Ron

I'm using the RC from TechNet

Tom L

ronkeller8 · External Since: Apr 29, 2009 Posts: 5

Alan - I'm running the RC for SP2. I'll d/l the RTM version and install
that - see if that works for Vista....

--
ronkeller8

Alan Morris [MSFT] · External Since: Mar 02, 2006 Posts: 359

I'm interested if Lexmark is giving me the right information. Please let me
know if RTM does in fact resolve the issue.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"ronkeller8" <guest.DeleteThis@unknown-email.com> wrote in message
news:1cbdcc8d0a778315ff74da0fa75b1c73@nntp-gateway.com...
>
> Alan - I'm running the RC for SP2. I'll d/l the RTM version and install
> that - see if that works for Vista....
>
>
> --
> ronkeller8