Identities or Multiple e-mail accounts

Kathy · External Since: Jan 08, 2007 Posts: 31

I just purchased a new PC with Windows Vista and I can't get both mine and my
daughter's e-mail addresses to be identitied in Windows Mail. I created User
Accounts for each of us in Vista, created the accounts under Windows
Mail/Tools but when I click on File and Identities to switch Identities, I go
to a wizard to import the identities and any of the options that I choose
tells me that all identities have been either imported or deleted and then I
can't complete the Wizard. Please help!!!!

DGuess · External Since: Mar 17, 2006 Posts: 623

"Kathy" <Kathy.TakeThisOut@discussions.microsoft.com> wrote in message
news:11CB22B6-6110-484B-8C30-2EC4DBFBCA7B@microsoft.com...
>I just purchased a new PC with Windows Vista and I can't get both mine and
>my
> daughter's e-mail addresses to be identitied in Windows Mail. I created
> User
> Accounts for each of us in Vista, created the accounts under Windows
> Mail/Tools but when I click on File and Identities to switch Identities, I
> go
> to a wizard to import the identities and any of the options that I choose
> tells me that all identities have been either imported or deleted and then
> I
> can't complete the Wizard. Please help!!!!

There are no longer Identities used in Windows Mail. The dialog even
mentions this.

To get similar to what you are asking, you have to set up another Windows
account and set up her email account in it.

I do believe there is another alternative forthcoming in the future that is
not a Microsoft product but is a solution.

So for now, both email accounts have to share the same program. You can
however filter her mail to folders other than inbox by using the message
rules.

Steve Cochran · External Since: Feb 22, 2006 Posts: 3053

See the directions for importing OE messages here:
www.oehelp.com/backup.aspx#oe2wm

When you get to the stage to import from OE6, do not choose to import from
an Identity. Choose to import from a directory and then specify the
directory for that Identity (see also www.oehelp.com/OETips.aspx#4).

steve

"Kathy" <Kathy RemoveThis @discussions.microsoft.com> wrote in message
news:11CB22B6-6110-484B-8C30-2EC4DBFBCA7B@microsoft.com...
>I just purchased a new PC with Windows Vista and I can't get both mine and
>my
> daughter's e-mail addresses to be identitied in Windows Mail. I created
> User
> Accounts for each of us in Vista, created the accounts under Windows
> Mail/Tools but when I click on File and Identities to switch Identities, I
> go
> to a wizard to import the identities and any of the options that I choose
> tells me that all identities have been either imported or deleted and then
> I
> can't complete the Wizard. Please help!!!!

Kathy · External Since: Jan 08, 2007 Posts: 31

Thank you for your reply but I'm sorry, I'm totally confused. Since this is
a new PC, I'm not importing any of my e-mails from my old PC, I'm just trying
to get both identities to work in Microsoft Mail. My daughter's account is
new.

Kathy

"Steve Cochran" wrote:

> See the directions for importing OE messages here:
> www.oehelp.com/backup.aspx#oe2wm
>
> When you get to the stage to import from OE6, do not choose to import from
> an Identity. Choose to import from a directory and then specify the
> directory for that Identity (see also www.oehelp.com/OETips.aspx#4).
>
> steve
>
> "Kathy" <Kathy DeleteThis @discussions.microsoft.com> wrote in message
> news:11CB22B6-6110-484B-8C30-2EC4DBFBCA7B@microsoft.com...
> >I just purchased a new PC with Windows Vista and I can't get both mine and
> >my
> > daughter's e-mail addresses to be identitied in Windows Mail. I created
> > User
> > Accounts for each of us in Vista, created the accounts under Windows
> > Mail/Tools but when I click on File and Identities to switch Identities, I
> > go
> > to a wizard to import the identities and any of the options that I choose
> > tells me that all identities have been either imported or deleted and then
> > I
> > can't complete the Wizard. Please help!!!!
>

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"Kathy" <Kathy.TakeThisOut@discussions.microsoft.com> wrote in message
news:92DC6ADB-1E5D-414A-8823-74ED3EC89BF8@microsoft.com...
> Thank you for your reply but I'm sorry, I'm totally confused. Since this
> is
> a new PC, I'm not importing any of my e-mails from my old PC, I'm just
> trying
> to get both identities to work in Microsoft Mail. My daughter's account
> is
> new.

Open Windows Mail and look at Tools | Accounts. Are both accounts listed
there?

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.

Carol · External Since: Feb 26, 2007 Posts: 13

Im with you on this one Kathy - why is it when you ask for help all you get
is some techy giving you more technical information?! I have the same
problem as you - two email accounts with Tesco.net. Both are showing on the
tools/accounts page but only one is receiving any emails. fingers crossed
we get it sorted eh?

"Kathy" wrote:

> Thank you for your reply but I'm sorry, I'm totally confused. Since this is
> a new PC, I'm not importing any of my e-mails from my old PC, I'm just trying
> to get both identities to work in Microsoft Mail. My daughter's account is
> new.
>
> Kathy
>
> "Steve Cochran" wrote:
>
> > See the directions for importing OE messages here:
> > www.oehelp.com/backup.aspx#oe2wm
> >
> > When you get to the stage to import from OE6, do not choose to import from
> > an Identity. Choose to import from a directory and then specify the
> > directory for that Identity (see also www.oehelp.com/OETips.aspx#4).
> >
> > steve
> >
> > "Kathy" <Kathy RemoveThis @discussions.microsoft.com> wrote in message
> > news:11CB22B6-6110-484B-8C30-2EC4DBFBCA7B@microsoft.com...
> > >I just purchased a new PC with Windows Vista and I can't get both mine and
> > >my
> > > daughter's e-mail addresses to be identitied in Windows Mail. I created
> > > User
> > > Accounts for each of us in Vista, created the accounts under Windows
> > > Mail/Tools but when I click on File and Identities to switch Identities, I
> > > go
> > > to a wizard to import the identities and any of the options that I choose
> > > tells me that all identities have been either imported or deleted and then
> > > I
> > > can't complete the Wizard. Please help!!!!
> >

Gary VanderMolen · External Since: Feb 23, 2007 Posts: 404

Windows Mail does not use Identities.
Since you set up your daughter as a separate Vista user, in order
to see her mail you will have to log out of your user account,
and then log in to her user account.
If you did not mean to have separate user accounts, you can
simply create both email accounts under one user. In that
case, you'd want to set up a filter rule in Windows Mail so that
downloaded mail is sorted into separate folders, Yours and Daughter's.

--

Gary VanderMolen

"Kathy" <Kathy.DeleteThis@discussions.microsoft.com> wrote in message news:11CB22B6-6110-484B-8C30-2EC4DBFBCA7B@microsoft.com...
>I just purchased a new PC with Windows Vista and I can't get both mine and my
> daughter's e-mail addresses to be identitied in Windows Mail. I created User
> Accounts for each of us in Vista, created the accounts under Windows
> Mail/Tools but when I click on File and Identities to switch Identities, I go
> to a wizard to import the identities and any of the options that I choose
> tells me that all identities have been either imported or deleted and then I
> can't complete the Wizard. Please help!!!!
>

Steve Cochran · External Since: Feb 22, 2006 Posts: 3053

Well, if you are gonna complain, then I'll stop trying to help.

steve

"Carol" <Carol.TakeThisOut@discussions.microsoft.com> wrote in message
news:41AF0A1B-37F1-4CA3-B1E3-FB006584A23A@microsoft.com...
> Im with you on this one Kathy - why is it when you ask for help all you
> get
> is some techy giving you more technical information?! I have the same
> problem as you - two email accounts with Tesco.net. Both are showing on
> the
> tools/accounts page but only one is receiving any emails. fingers
> crossed
> we get it sorted eh?
>
> "Kathy" wrote:
>
>> Thank you for your reply but I'm sorry, I'm totally confused. Since this
>> is
>> a new PC, I'm not importing any of my e-mails from my old PC, I'm just
>> trying
>> to get both identities to work in Microsoft Mail. My daughter's account
>> is
>> new.
>>
>> Kathy
>>
>> "Steve Cochran" wrote:
>>
>> > See the directions for importing OE messages here:
>> > www.oehelp.com/backup.aspx#oe2wm
>> >
>> > When you get to the stage to import from OE6, do not choose to import
>> > from
>> > an Identity. Choose to import from a directory and then specify the
>> > directory for that Identity (see also www.oehelp.com/OETips.aspx#4).
>> >
>> > steve
>> >
>> > "Kathy" <Kathy.TakeThisOut@discussions.microsoft.com> wrote in message
>> > news:11CB22B6-6110-484B-8C30-2EC4DBFBCA7B@microsoft.com...
>> > >I just purchased a new PC with Windows Vista and I can't get both mine
>> > >and
>> > >my
>> > > daughter's e-mail addresses to be identitied in Windows Mail. I
>> > > created
>> > > User
>> > > Accounts for each of us in Vista, created the accounts under Windows
>> > > Mail/Tools but when I click on File and Identities to switch
>> > > Identities, I
>> > > go
>> > > to a wizard to import the identities and any of the options that I
>> > > choose
>> > > tells me that all identities have been either imported or deleted and
>> > > then
>> > > I
>> > > can't complete the Wizard. Please help!!!!
>> >

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"Carol" <Carol DeleteThis @discussions.microsoft.com> wrote in message
news:41AF0A1B-37F1-4CA3-B1E3-FB006584A23A@microsoft.com...
> Im with you on this one Kathy - why is it when you ask for help all you
> get
> is some techy giving you more technical information?! I have the same
> problem as you - two email accounts with Tesco.net. Both are showing on
> the
> tools/accounts page but only one is receiving any emails. fingers
> crossed
> we get it sorted eh?
>

Go to the Properties of each and make sure the box on the first page to
include the account is checked.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.

Ang · External Since: Dec 12, 2006 Posts: 3

I have spent hours trying to figure out how to get beyond the same message
telling me that all identities have been imported or deleted. Reached a
point of total exhaustion. My account is working and second account can send
emails but not receive them. I have looked into every possible way to
resolve this and am face to face with a brick wall............help

"Kathy" wrote:

> I just purchased a new PC with Windows Vista and I can't get both mine and my
> daughter's e-mail addresses to be identitied in Windows Mail. I created User
> Accounts for each of us in Vista, created the accounts under Windows
> Mail/Tools but when I click on File and Identities to switch Identities, I go
> to a wizard to import the identities and any of the options that I choose
> tells me that all identities have been either imported or deleted and then I
> can't complete the Wizard. Please help!!!!

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"Ang" <Ang DeleteThis @discussions.microsoft.com> wrote in message
news:FEA795F9-820E-48EA-9C8A-87A86526E626@microsoft.com...
>I have spent hours trying to figure out how to get beyond the same message
> telling me that all identities have been imported or deleted. Reached a
> point of total exhaustion. My account is working and second account can
> send
> emails but not receive them. I have looked into every possible way to
> resolve this and am face to face with a brick wall............help
>
> "Kathy" wrote:
>
>> I just purchased a new PC with Windows Vista and I can't get both mine
>> and my
>> daughter's e-mail addresses to be identitied in Windows Mail. I created
>> User
>> Accounts for each of us in Vista, created the accounts under Windows
>> Mail/Tools but when I click on File and Identities to switch Identities,
>> I go
>> to a wizard to import the identities and any of the options that I choose
>> tells me that all identities have been either imported or deleted and
>> then I
>> can't complete the Wizard. Please help!!!!

Windows Mail does not have identities. Did you set up her account in
Windows Mail?
Are you logged into her Vista User Profile?

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

Gary VanderMolen · External Since: Mar 09, 2007 Posts: 4539

What is the error message when you try to receive from the second account?

Gary VanderMolen

"Ang" <Ang DeleteThis @discussions.microsoft.com> wrote in message news:FEA795F9-820E-48EA-9C8A-87A86526E626@microsoft.com...
>I have spent hours trying to figure out how to get beyond the same message
> telling me that all identities have been imported or deleted. Reached a
> point of total exhaustion. My account is working and second account can send
> emails but not receive them. I have looked into every possible way to
> resolve this and am face to face with a brick wall............help

DorothyandToto · External Since: Jun 19, 2007 Posts: 2

I see that others have had the same problem as I am. In my case I have not
used Outlook. Somewhere along the line I decided on IE. I am trying to take
a look at it again, but the frustration is enough to keep me away! As I said
I am not coming from OE, I'm not trying to add a second account. But, I am
getting the same message "All identies have already been imported or deleted,
and can go no further.

The common thing for me is that when I want to reply to anything other than
an email my computer sends me to OE, which I simply get the necessary info,
put it into IE and cancel out the OE. It has tried to get me to finish set
up but I never have.

Where do I go to set up if the wizard refuses to help me?

"Gary VanderMolen" wrote:

> What is the error message when you try to receive from the second account?
>
> Gary VanderMolen
>
>
> "Ang" <Ang.TakeThisOut@discussions.microsoft.com> wrote in message news:FEA795F9-820E-48EA-9C8A-87A86526E626@microsoft.com...
> >I have spent hours trying to figure out how to get beyond the same message
> > telling me that all identities have been imported or deleted. Reached a
> > point of total exhaustion. My account is working and second account can send
> > emails but not receive them. I have looked into every possible way to
> > resolve this and am face to face with a brick wall............help
>
>
>
>

Gary VanderMolen · External Since: Mar 09, 2007 Posts: 4539

I really wish people would not hijack an existing thread.
By quoting someone else's post ("Ang" below), you are implying that
you have some, if not all of the same issues and symptoms.
This is confusing to the troubleshooter because I don't know how much of
what you quoted applies to your issue.
Your problem statement is confusing enough as it is.

Gary VanderMolen

"DorothyandToto" <DorothyandToto RemoveThis @kansas.net> wrote in message news:33163EB4-3A3D-4382-A64B-D77967F0E955@microsoft.com...
>I see that others have had the same problem as I am. In my case I have not
> used Outlook. Somewhere along the line I decided on IE. I am trying to take
> a look at it again, but the frustration is enough to keep me away! As I said
> I am not coming from OE, I'm not trying to add a second account. But, I am
> getting the same message "All identies have already been imported or deleted,
> and can go no further.
>
> The common thing for me is that when I want to reply to anything other than
> an email my computer sends me to OE, which I simply get the necessary info,
> put it into IE and cancel out the OE. It has tried to get me to finish set
> up but I never have.
>
> Where do I go to set up if the wizard refuses to help me?
>
> "Gary VanderMolen" wrote:
>
>> What is the error message when you try to receive from the second account?
>>
>> Gary VanderMolen
>>
>>
>> "Ang" <Ang RemoveThis @discussions.microsoft.com> wrote in message news:FEA795F9-820E-48EA-9C8A-87A86526E626@microsoft.com...
>> >I have spent hours trying to figure out how to get beyond the same message
>> > telling me that all identities have been imported or deleted. Reached a
>> > point of total exhaustion. My account is working and second account can send
>> > emails but not receive them. I have looked into every possible way to
>> > resolve this and am face to face with a brick wall............help
>>
>>
>>
>>

Dave · External Since: Jun 17, 2007 Posts: 538

Well, you got me confused...
IE = Internet Explorer (web browser)
Outlook = Outlook
OE = Outlook Express

Are you trying to import something into something?????
Windows Mail, perhaps?

"DorothyandToto" <DorothyandToto DeleteThis @kansas.net> wrote in message
news:33163EB4-3A3D-4382-A64B-D77967F0E955@microsoft.com...
>I see that others have had the same problem as I am. In my case I have not
> used Outlook. Somewhere along the line I decided on IE. I am trying to
> take
> a look at it again, but the frustration is enough to keep me away! As I
> said
> I am not coming from OE, I'm not trying to add a second account. But, I
> am
> getting the same message "All identies have already been imported or
> deleted,
> and can go no further.
>
> The common thing for me is that when I want to reply to anything other
> than
> an email my computer sends me to OE, which I simply get the necessary
> info,
> put it into IE and cancel out the OE. It has tried to get me to finish
> set
> up but I never have.
>
> Where do I go to set up if the wizard refuses to help me?
>
> "Gary VanderMolen" wrote:
>
>> What is the error message when you try to receive from the second
>> account?
>>
>> Gary VanderMolen
>>
>>
>> "Ang" <Ang DeleteThis @discussions.microsoft.com> wrote in message
>> news:FEA795F9-820E-48EA-9C8A-87A86526E626@microsoft.com...
>> >I have spent hours trying to figure out how to get beyond the same
>> >message
>> > telling me that all identities have been imported or deleted. Reached
>> > a
>> > point of total exhaustion. My account is working and second account
>> > can send
>> > emails but not receive them. I have looked into every possible way to
>> > resolve this and am face to face with a brick wall............help
>>
>>
>>
>>

Dave · External Since: Jun 17, 2007 Posts: 538

oh,

and Vista does not have Outlook Express.
and Windows Mail does not use Identities

"Dave" <dave.TakeThisOut@beepbeep.com> wrote in message
news:euWX2KusHHA.4424@TK2MSFTNGP04.phx.gbl...
> Well, you got me confused...
> IE = Internet Explorer (web browser)
> Outlook = Outlook
> OE = Outlook Express
>
> Are you trying to import something into something?????
> Windows Mail, perhaps?
>
>
>
>
>
> "DorothyandToto" <DorothyandToto.TakeThisOut@kansas.net> wrote in message
> news:33163EB4-3A3D-4382-A64B-D77967F0E955@microsoft.com...
>>I see that others have had the same problem as I am. In my case I have
>>not
>> used Outlook. Somewhere along the line I decided on IE. I am trying to
>> take
>> a look at it again, but the frustration is enough to keep me away! As I
>> said
>> I am not coming from OE, I'm not trying to add a second account. But, I
>> am
>> getting the same message "All identies have already been imported or
>> deleted,
>> and can go no further.
>>
>> The common thing for me is that when I want to reply to anything other
>> than
>> an email my computer sends me to OE, which I simply get the necessary
>> info,
>> put it into IE and cancel out the OE. It has tried to get me to finish
>> set
>> up but I never have.
>>
>> Where do I go to set up if the wizard refuses to help me?
>>
>> "Gary VanderMolen" wrote:
>>
>>> What is the error message when you try to receive from the second
>>> account?
>>>
>>> Gary VanderMolen
>>>
>>>
>>> "Ang" <Ang.TakeThisOut@discussions.microsoft.com> wrote in message
>>> news:FEA795F9-820E-48EA-9C8A-87A86526E626@microsoft.com...
>>> >I have spent hours trying to figure out how to get beyond the same
>>> >message
>>> > telling me that all identities have been imported or deleted. Reached
>>> > a
>>> > point of total exhaustion. My account is working and second account
>>> > can send
>>> > emails but not receive them. I have looked into every possible way to
>>> > resolve this and am face to face with a brick wall............help
>>>
>>>
>>>
>>>

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"DorothyandToto" <DorothyandToto.TakeThisOut@kansas.net> wrote in message
news:33163EB4-3A3D-4382-A64B-D77967F0E955@microsoft.com...
>I see that others have had the same problem as I am. In my case I have not
> used Outlook. Somewhere along the line I decided on IE. I am trying to
> take
> a look at it again, but the frustration is enough to keep me away! As I
> said
> I am not coming from OE, I'm not trying to add a second account. But, I
> am
> getting the same message "All identies have already been imported or
> deleted,
> and can go no further.
>
> The common thing for me is that when I want to reply to anything other
> than
> an email my computer sends me to OE, which I simply get the necessary
> info,
> put it into IE and cancel out the OE. It has tried to get me to finish
> set
> up but I never have.

Your post makes no sense.
What do you do to get "All identies have already been imported or deleted"?
If you have Vista you can't be sent to OE. It can't be installed on Vista.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

DorothyandToto · External Since: Jun 19, 2007 Posts: 2

Didn't mean to get everyone confused, but that is because I am confused.
This is exactly what happens.... I believe I was going to get set up with
windows mail. Now, I have the "All identies have already been imported or
deleted screen, but now when I put cancel I get "The Identity Import has not
been performed yet. Are you sure you want to exit the wizard?" Okay, this
time it cleared out. What I really got on to do was to set up an
autoresponder.

I have not set up my account yet. I got caught up in whatever and now am
nowhere. I don't even know how to begin. I have not entered in anything
about my email.

"Frank Saunders, MS-MVP OE/WM" wrote:

> "DorothyandToto" <DorothyandToto.TakeThisOut@kansas.net> wrote in message
> news:33163EB4-3A3D-4382-A64B-D77967F0E955@microsoft.com...
> >I see that others have had the same problem as I am. In my case I have not
> > used Outlook. Somewhere along the line I decided on IE. I am trying to
> > take
> > a look at it again, but the frustration is enough to keep me away! As I
> > said
> > I am not coming from OE, I'm not trying to add a second account. But, I
> > am
> > getting the same message "All identies have already been imported or
> > deleted,
> > and can go no further.
> >
> > The common thing for me is that when I want to reply to anything other
> > than
> > an email my computer sends me to OE, which I simply get the necessary
> > info,
> > put it into IE and cancel out the OE. It has tried to get me to finish
> > set
> > up but I never have.
>
>
> Your post makes no sense.
> What do you do to get "All identies have already been imported or deleted"?
> If you have Vista you can't be sent to OE. It can't be installed on Vista.
>
> --
> Frank Saunders, MS-MVP OE/WM
> Do not send mail.
>

Ang · External Since: Dec 12, 2006 Posts: 3

If you go to the files menu and click on identities, this is when the prompts
come up for importing them. I have been getting the same screen as mentioned
here. All identities have been deleted or imported, etc. as stated by
Dorothy and Toto. I did set up a second account and followed all the
information correctly, only to continue to receive the messages about
importing identities again. I cannot close out without being told the
identities were not imported even after I selected the import all selection.
This is very confusing.
Ang

"Frank Saunders, MS-MVP OE/WM" wrote:

> "DorothyandToto" <DorothyandToto RemoveThis @kansas.net> wrote in message
> news:33163EB4-3A3D-4382-A64B-D77967F0E955@microsoft.com...
> >I see that others have had the same problem as I am. In my case I have not
> > used Outlook. Somewhere along the line I decided on IE. I am trying to
> > take
> > a look at it again, but the frustration is enough to keep me away! As I
> > said
> > I am not coming from OE, I'm not trying to add a second account. But, I
> > am
> > getting the same message "All identies have already been imported or
> > deleted,
> > and can go no further.
> >
> > The common thing for me is that when I want to reply to anything other
> > than
> > an email my computer sends me to OE, which I simply get the necessary
> > info,
> > put it into IE and cancel out the OE. It has tried to get me to finish
> > set
> > up but I never have.
>
>
> Your post makes no sense.
> What do you do to get "All identies have already been imported or deleted"?
> If you have Vista you can't be sent to OE. It can't be installed on Vista.
>
> --
> Frank Saunders, MS-MVP OE/WM
> Do not send mail.
>

Frank Saunders, MS-MVP OE · External Since: Jul 06, 2006 Posts: 1980

"Ang" <Ang.TakeThisOut@discussions.microsoft.com> wrote in message
news:2D570C5B-5CFF-4B93-900C-7A5674D3D4C7@microsoft.com...
> If you go to the files menu and click on identities, this is when the
> prompts
> come up for importing them. I have been getting the same screen as
> mentioned
> here. All identities have been deleted or imported, etc. as stated by
> Dorothy and Toto. I did set up a second account and followed all the
> information correctly, only to continue to receive the messages about
> importing identities again. I cannot close out without being told the
> identities were not imported even after I selected the import all
> selection.

I repeat:
What are you doing to get the message? Is it when OE opens? Closes?
If you are getting it by clicking File | Identities, don't do that.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.