HP All-in-one printers disappearing when there are changes..

External Since: Jul 06, 2007 Posts: 4

It worked for me....thanks Rob!!!

"mlai" wrote:

> Been there. Done that. No help.
>
> "Rob Baxmann" <rbaxmann RemoveThis @shaw.ca> wrote in message
> news:21C696A8-9562-45F5-876C-CD67D8010AB1@microsoft.com...
> > Re install you hp drivers then goto computer management services. Scroll
> > down to "HP CUE DeviceDiscovery Service" and disable it.
> >
> >
> > "mlai" <mlai RemoveThis @community.nospam> wrote in message
> > news:eZiVQrVrHHA.4624@TK2MSFTNGP06.phx.gbl...
> >> Hi,
> >> Just wondering if anybody has seen this problem. HP claims that they
> >> have not seen this problem (despite I have reported it before...)
> >>
> >> I have a Photosmart C6180 installed on my network. Under XP, everything
> >> seems to work fine. However, on my Vista x64 machines, the printer and
> >> fax seems to disappear when there are changes in the network status (for
> >> example, resuming from suspend, and disabling and r-enabling the network
> >> interfaces, even when the interfaces being changed does not connect to
> >> the printer). I would get a Vista error saying that the HP Network
> >> Printer Services has stopped responding and then after this happens, I
> >> have a very good chance that the C6180 printer and fax will disappear
> >> from my list of printers on the machine.
> >>
> >> When this happens, the only way is to run the HP software (which I
> >> downloaded from the web for Vista x64) and add a new printer from there.
> >>
> >> Has anyone seen this before? Is there a fix?
> >>
> >> Many thanks.
> >>
> >> PS. Called local HP and their tech support gave me the stupid response of
> >> "We don't know. Maybe don't suspend your computer?". I have a laptop
> >> running the software, idiot......
> >>
> >>
>

External Since: Jul 10, 2007 Posts: 3

Bobski here- I am having same problem with Vista and HP all in one 3310-
loaded four times, lasts a few days and dissapears. just with vista, not XP
Pro. what to do?

"Kathi Johnston" wrote:

> Alan: thanks for responding. I know at this time the HP 7410 is not missing
> in the registry key you specified. It may go away when I lose the printer,
> but I just reinstalled the drivers for umteenth time yesterday.
>
> No I am going across the network to print. (I think that is what you mean),
> I am not printing to the HP 7410 printer located ON another computer.
>
> Not sure what you mean by inbox drivers.
>
> What happens is I go to print, the printer is gone in my list of choices to
> print to. I go through control panels to see if the printer is there. It's
> not of course. When I go to reinstall the drivers, the HP software gives me
> the option to either uninstall or add features. I have to uninstall before I
> can then RE install the drivers.
>
> I know it's not a network issue (then again I had a lot of trouble going
> through Norton Anti Virus to get my XP machines and Vista Machine to talk and
> share), because when I do reinstall the drivers the printer is immediately
> detected
>
> Thanks Alan!
> Kathi
>
>
>
>
> "Alan Morris [MSFT]" wrote:
>
> > Is the printer located in the registry?
> >
> > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
> >
> > Are the printers local devices targeting the network card on the printer or
> > are these connections to a machine sharing the printers.
> >
> > When you install the inbox driver for this device, does it also get removed?
> >
> > When you say HP detects that they are there, do you mean the printers? Do
> > you know what application is detecting the printers? If HP has software
> > that detects printers who knows what they might do if the printer is no
> > longer detected.
> >
> > --
> > Alan Morris
> > Windows Printing Team
> > Search the Microsoft Knowledge Base here:
> > http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> > "Kathi Johnston" <KathiJohnston RemoveThis @discussions.microsoft.com> wrote in message
> > news:28771DA9-70CD-4951-B5D9-9FF8EAD051E6@microsoft.com...
> > >
> > > I have an HP Officejet 7410 AIO (wireless network printer). I am having
> > > the
> > > same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
> > > (Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
> > > losing the printer. It's no where to be found. But you can't reinstall
> > > the
> > > drivers (which I've conveniently left on my desktop as I've needed them so
> > > often), as HP detects that they are there (somewhere). You have to
> > > uninstall
> > > the drivers to get to reinstall the drivers, just to get the printer back.
> > > It's time consuming and annoying. You don't look for the drivers UNLESS
> > > you
> > > are trying to print.
> > >
> > > Any help would be great.
> > >
> > > Thanks,
> > > Kathi
> >
> >
> >