HP has an application running that deletes the printer if it does not detect
the device (that'd be a network thing). Check in some more posts from 3 to
4 weeks ago. The solution was to disable the HP software.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"RayS" <RayS.DeleteThis@discussions.microsoft.com> wrote in message
news:0BCF20C1-A6E9-4C79-ADDE-A56186CE708F@microsoft.com...
> My friend is running Vista Home Premium and has an HP Photosmart 6130
> printer
> connected wirelessly. About once a month it disappears from the list of
> available printers. My son is running Vista 64 Ultiamte with an HP
> Photosmart
> 7XXX printer, also connected wirelessly, and has the same issue.
>
> If you run the HP driver install it says the printer is there. If you run
> the uninstall it says the device is not completely installed but offers to
> remove the remainder of the software, After running that it can be
> reinstalled. My son has luck using the sequence Add New Printer, Network
> Printer, and picking the printer from the list but that does not seem to
> work for my friend.
>
> Has anyone heard of the issue and/or know of a fix for it?
Microsoft Windows Vista