HP Color Laserjet 2600n - help 2

Daz · External Since: Jul 02, 2006 Posts: 7

Hoping that someone can help as my wife is extremely frustrated with printing
from her laptop onto the above. The printer is networked directly into our
router and did work briefly when first installed.

Now I get this message: Spooler subsystem app stopped working and closed.

I've read various threads on this but none of the suggested solutions
appears to work. I've tried loading software directly from CD (get an error
message right at the end) & Vista (but I have input the IP address) and I
still get an error message (Unable to install printer. Operation could not be
completed error 0x000006be).

Please help as desperate.

Donant · External Since: Apr 11, 2007 Posts: 2

I have a similar problem with my Color LaserJet 2840. When i try to install
the latest evrsion of the software while Vista tring to add a new printer an
error like decribed by Daz occur. In my case i have an error by stop
Explorer. Also if i try to add a printer from the printer panel choosing
network printer, i have always the same problem, and i cant add printers.

Donant

"Daz" wrote:

> Hoping that someone can help as my wife is extremely frustrated with printing
> from her laptop onto the above. The printer is networked directly into our
> router and did work briefly when first installed.
>
> Now I get this message: Spooler subsystem app stopped working and closed.
>
> I've read various threads on this but none of the suggested solutions
> appears to work. I've tried loading software directly from CD (get an error
> message right at the end) & Vista (but I have input the IP address) and I
> still get an error message (Unable to install printer. Operation could not be
> completed error 0x000006be).
>
> Please help as desperate.

Dan [MSFT] · External Since: Apr 18, 2007 Posts: 65

Daz,

From what you described, it sounds like the driver you installed is causing
the spooler to crash. Did you get the latest Vista compatible driver?

I think it can be downloaded from here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lan...n&cc=us

Dan

"Daz" wrote in message

> Hoping that someone can help as my wife is extremely frustrated with
> printing
> from her laptop onto the above. The printer is networked directly into our
> router and did work briefly when first installed.
>
> Now I get this message: Spooler subsystem app stopped working and closed.
>
> I've read various threads on this but none of the suggested solutions
> appears to work. I've tried loading software directly from CD (get an
> error
> message right at the end) & Vista (but I have input the IP address) and I
> still get an error message (Unable to install printer. Operation could not
> be
> completed error 0x000006be).
>
> Please help as desperate.

Daz · External Since: Jul 02, 2006 Posts: 7

Thanks Dan. Unfortunately this website says the driver isn't yet available.
Sounds like I may have to wait. What I don't understand is why it did work
and now it doesn't!

If you think of anything else please let me know - July seems a long way off

"Dan [MSFT]" wrote:

> Daz,
>
> From what you described, it sounds like the driver you installed is causing
> the spooler to crash. Did you get the latest Vista compatible driver?
>
> I think it can be downloaded from here:
> http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lan...n&cc=us
>
> Dan
>
> "Daz" wrote in message
>
> > Hoping that someone can help as my wife is extremely frustrated with
> > printing
> > from her laptop onto the above. The printer is networked directly into our
> > router and did work briefly when first installed.
> >
> > Now I get this message: Spooler subsystem app stopped working and closed.
> >
> > I've read various threads on this but none of the suggested solutions
> > appears to work. I've tried loading software directly from CD (get an
> > error
> > message right at the end) & Vista (but I have input the IP address) and I
> > still get an error message (Unable to install printer. Operation could not
> > be
> > completed error 0x000006be).
> >
> > Please help as desperate.
>
>
>

DevilsPGD · External Since: Dec 29, 2006 Posts: 483

In message Daz
wrote:

>Thanks Dan. Unfortunately this website says the driver isn't yet available.
>Sounds like I may have to wait. What I don't understand is why it did work
>and now it doesn't!
>
>If you think of anything else please let me know - July seems a long way off

That printer is just a PCL6 implementation, correct? If so, I suspect
the same generic PCL6 drivers that work on my 2605 might work.
--
Insert something clever here.

D. Hawkins · External Since: Apr 11, 2007 Posts: 2

This is totally unacceptable. One of my networks consists of the following:
five Windows XP Professional machines, one Windows XP Home machine, one
Windows 2003 Server machine, and one Linux Fedora Core 6 machine. All of
these computers can easily print to my HP LaserJet 2600n printer. However,
my Windows Vista Ultimate just dies when trying to print a simple test page
via a local TCP/IP port—the same as all of the others. Even my Linux Fedora
6 test machine can happily print to the printer.

Granted, HP is partially to blame. However, I don’t understand how
Microsoft chose to leave out Vista compatible drives for one of the most
popular printers on the market? Even after using the built-in LaserJet 2605
drivers and the HP Universal PCL6 driver, nothing happens—at least the
spooler does not stop.

So, if there is something that I need to print from the Vista machine, I
need to save it to my server, connect from one of the reliable, XP machines
and print from there, huh? No, I guess I should run out and purchase a new
printer. Now that I think about it, I should go ahead and get one with
built-in duplexing. Hmmm.

Oh, this does not include other OS frustrations. Some of them I can take;
however, with something as simple as printing, no.

Thank you, but I think I will uninstall Vista, get my $400.00 back, and
install Novell openSUSE 10.2—I need to get up to speed on other Linux distros
anyway. Hey, with the saved $400.00, I can take the wife out a few times.
Woohooo.

With luck, M$ may get my money again in the future. I think I will do as
other major companies are doing: wait for SP1—or later—and then see if M$
finally has the bugs worked out. Bugs that should not have been there in the
first place.

"DevilsPGD" wrote:

> In message Daz
> wrote:
>
> >Thanks Dan. Unfortunately this website says the driver isn't yet available.
> >Sounds like I may have to wait. What I don't understand is why it did work
> >and now it doesn't!
> >
> >If you think of anything else please let me know - July seems a long way off
>
> That printer is just a PCL6 implementation, correct? If so, I suspect
> the same generic PCL6 drivers that work on my 2605 might work.
> --
> Insert something clever here.
>

Birk Binnard · External Since: Mar 21, 2007 Posts: 37

The following steps are what I discovered over about a 4 day period. My
system is Vista Home Premium and I have a LaserJet 2500 color printer. I
was previously running XP Home SP2 and I figured it would be easy to
move the LJ2500 over to my new Vista machine and still use the XP system
as a backup.

Needless to say moving the printer was the hardest part of migrating
from XP to Vista. I'll just list the steps needed to get the printer to
work.

1. Go to the HP website and download/install the Vista PCL6 driver. Here
is the link for that:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lan...n&cc=us

2. Using the Control Panel/1Printer/Add Printer function, add your
printer. When you do this use the top option which says something like
"Use this option only if you have a non-USB printer..."; use this option
even if your printer is actually using a USB connection. For the printer
port specify either USB (if that's what you are using) or LPTx (if using
a parallel port.)

3. This should get your printer to print OK, but there will be 2
problems: (1) if the printer is a color one (the 2500 is a color
printer), your printer will print only B/W, and (2) the HP Status
Monitor software will not be able to communicate with the printer
because it (the software) needs to use something called a DOT4
connection, not a USB connection.

4. You need to install the DOT4 port to get the HP Status Monitor to
work. You can install this from the CD that originally came with your
printer but you have to run the Setup program in XP Compatibility mode.
To do this browse to the Setup.exe program on the CD, right click on
it, Select Options/Compatibility and specify Run in compatibility more
for Windows XP. This will let you install the printer (again); this
time use the DOT4 port that will be an option. However, it will have a
problem: it will be set to PCL5. This is not good.

5. You now have 2 printers installed. One is using PCL6 and a USB (or
parallel) port; the other is using PCL5 and the DOT4 port. Take a deep
breath and delete the PCL5/DOT4 printer. The go to the Properties/Ports
tab for the PCL6 printer and change the port to DOT4. This port type
was what you did Step 4 for; there is no place on the HP website where
you can download the DOT4 port driver.

6. Your printer should work OK and so should the HP Status Monitor. I
did a couple of reboots between several of these steps but I'm not sure
that's necessary.

Remember, the key is to get PCL6 and a DOT4 port in your printer's
configuration.
--
Birk Binnard
http://www.birkbinnard.com

--
Birk Binnard
http://www.birkbinnard.com

John · External Since: Dec 26, 2006 Posts: 10

I have a hp Color LaserJet 2600n & it's working fine with Vista. Go to hp,
download the latest drivers for XP and install them after right clicking on
the .EXE file & run it as administrator.

"Daz" wrote in message

> Hoping that someone can help as my wife is extremely frustrated with
> printing
> from her laptop onto the above. The printer is networked directly into our
> router and did work briefly when first installed.
>
> Now I get this message: Spooler subsystem app stopped working and closed.
>
> I've read various threads on this but none of the suggested solutions
> appears to work. I've tried loading software directly from CD (get an
> error
> message right at the end) & Vista (but I have input the IP address) and I
> still get an error message (Unable to install printer. Operation could not
> be
> completed error 0x000006be).
>
> Please help as desperate.

erintom · External Since: Sep 10, 2009 Posts: 1

I had to reinstall Vista on my networked computer. Now I do not have the
duplex option when printing from this computer. Other than that, the
printer is working. Help, please.

--
erintom
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Ken Blake, MVP · External Since: Jun 19, 2006 Posts: 191

On Thu, 10 Sep 2009 21:16:56 +0530, erintom
wrote:

> I had to reinstall Vista on my networked computer.

"Had to"? Why? It's seldom necessary and seldom even a good idea.

> Now I do not have the
> duplex option when printing from this computer. Other than that, the
> printer is working. Help, please.

You very likely need to download and install the correct driver for
the printer.

--
Ken Blake, Microsoft MVP - Windows Desktop Experience
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