Fax and Scan does not launch

WilliamW · External Since: Feb 15, 2007 Posts: 6

For a while now I have been able to click the Windows Fax and Scan icon on
the start menu and away I go. I have not added any programs or changed any
settings in months. I have triple checked the entire system for viruses and
spyware. However, as of today when I click the icon I get a User Account
Control pop-up asking me to Cancel or Allow which I never got before. When I
click Allow the box disappears except Fax and Scan does not launch. I
checked the Task Manager and the process is not listed there either. Anyone
got any ideas?

Dan [MSFT] · External Since: Apr 18, 2007 Posts: 65

William,

When you open the Task manager, were you just checking the "Applications"
tab or did you check the processes tab as well? If you are looking at the
process tab, make sure you hit the button for "Show processes from all
users" and look for the application "WFS.exe".

Is is possible someone set up the events on a scanner to do something if the
user pushes a button? There is code in there that will try to re-use
windows & if WFS is started to do some routing or events, it might be trying
to re-use the WFS from another user session.

I'm less sure about how fax works, but presumably there could be something
in fax that launches the WFS in another user context which could cause the
symptoms you're seeing.

Thanks,
Dan

"WilliamW" <WilliamW.DeleteThis@discussions.microsoft.com> wrote in message
news:6717E94B-FE77-4181-8D1B-F82B76AADAD2@microsoft.com...
> For a while now I have been able to click the Windows Fax and Scan icon on
> the start menu and away I go. I have not added any programs or changed
> any
> settings in months. I have triple checked the entire system for viruses
> and
> spyware. However, as of today when I click the icon I get a User Account
> Control pop-up asking me to Cancel or Allow which I never got before.
> When I
> click Allow the box disappears except Fax and Scan does not launch. I
> checked the Task Manager and the process is not listed there either.
> Anyone
> got any ideas?

WilliamW · External Since: Feb 15, 2007 Posts: 6

1. I checked "All Users" processes.
2. I found nothing on the scanner settings different from when I originally
set it up.

I decided to check and see if somehow the permissions got changed ('cause I
never used to get a UAC pop-up either). The Trusted Installer has Full
Control, everyone else listed there has only Read and Execute. I'm not sure
if this is what it used to be but even under the System Administrator account
I couldn't edit anything - everything stayed Grey.

"Dan [MSFT]" wrote:

> William,
>
> When you open the Task manager, were you just checking the "Applications"
> tab or did you check the processes tab as well? If you are looking at the
> process tab, make sure you hit the button for "Show processes from all
> users" and look for the application "WFS.exe".
>
> Is is possible someone set up the events on a scanner to do something if the
> user pushes a button? There is code in there that will try to re-use
> windows & if WFS is started to do some routing or events, it might be trying
> to re-use the WFS from another user session.
>
> I'm less sure about how fax works, but presumably there could be something
> in fax that launches the WFS in another user context which could cause the
> symptoms you're seeing.
>
> Thanks,
> Dan
>
>
> "WilliamW" <WilliamW.TakeThisOut@discussions.microsoft.com> wrote in message
> news:6717E94B-FE77-4181-8D1B-F82B76AADAD2@microsoft.com...
> > For a while now I have been able to click the Windows Fax and Scan icon on
> > the start menu and away I go. I have not added any programs or changed
> > any
> > settings in months. I have triple checked the entire system for viruses
> > and
> > spyware. However, as of today when I click the icon I get a User Account
> > Control pop-up asking me to Cancel or Allow which I never got before.
> > When I
> > click Allow the box disappears except Fax and Scan does not launch. I
> > checked the Task Manager and the process is not listed there either.
> > Anyone
> > got any ideas?
>
>
>

Dan [MSFT] · External Since: Apr 18, 2007 Posts: 65

William,

Let's try taking account elevation out of the picture. Launch a command
prompt (Start | All Programs | Accessories | Command Prompt) by right
clicking on it & selecting "Run as administrator". Then type in WFS.exe.
Let us know what happens.

I'm not clear what's causing the problem yet, but maybe this will give us a
clue.

Thanks,
Dan

"WilliamW" <WilliamW RemoveThis @discussions.microsoft.com> wrote in message
news:AC06354C-994C-4A4B-B422-49D7E057DC22@microsoft.com...
> 1. I checked "All Users" processes.
> 2. I found nothing on the scanner settings different from when I
> originally
> set it up.
>
> I decided to check and see if somehow the permissions got changed ('cause
> I
> never used to get a UAC pop-up either). The Trusted Installer has Full
> Control, everyone else listed there has only Read and Execute. I'm not
> sure
> if this is what it used to be but even under the System Administrator
> account
> I couldn't edit anything - everything stayed Grey.
>
> "Dan [MSFT]" wrote:
>
>> William,
>>
>> When you open the Task manager, were you just checking the "Applications"
>> tab or did you check the processes tab as well? If you are looking at
>> the
>> process tab, make sure you hit the button for "Show processes from all
>> users" and look for the application "WFS.exe".
>>
>> Is is possible someone set up the events on a scanner to do something if
>> the
>> user pushes a button? There is code in there that will try to re-use
>> windows & if WFS is started to do some routing or events, it might be
>> trying
>> to re-use the WFS from another user session.
>>
>> I'm less sure about how fax works, but presumably there could be
>> something
>> in fax that launches the WFS in another user context which could cause
>> the
>> symptoms you're seeing.
>>
>> Thanks,
>> Dan
>>
>>
>> "WilliamW" <WilliamW RemoveThis @discussions.microsoft.com> wrote in message
>> news:6717E94B-FE77-4181-8D1B-F82B76AADAD2@microsoft.com...
>> > For a while now I have been able to click the Windows Fax and Scan icon
>> > on
>> > the start menu and away I go. I have not added any programs or changed
>> > any
>> > settings in months. I have triple checked the entire system for
>> > viruses
>> > and
>> > spyware. However, as of today when I click the icon I get a User
>> > Account
>> > Control pop-up asking me to Cancel or Allow which I never got before.
>> > When I
>> > click Allow the box disappears except Fax and Scan does not launch. I
>> > checked the Task Manager and the process is not listed there either.
>> > Anyone
>> > got any ideas?
>>
>>
>>

WilliamW · External Since: Feb 15, 2007 Posts: 6

WFS opens up and runs with no issues.

"Dan [MSFT]" wrote:

> William,
>
> Let's try taking account elevation out of the picture. Launch a command
> prompt (Start | All Programs | Accessories | Command Prompt) by right
> clicking on it & selecting "Run as administrator". Then type in WFS.exe.
> Let us know what happens.
>
> I'm not clear what's causing the problem yet, but maybe this will give us a
> clue.
>
> Thanks,
> Dan
>
>
> "WilliamW" <WilliamW.DeleteThis@discussions.microsoft.com> wrote in message
> news:AC06354C-994C-4A4B-B422-49D7E057DC22@microsoft.com...
> > 1. I checked "All Users" processes.
> > 2. I found nothing on the scanner settings different from when I
> > originally
> > set it up.
> >
> > I decided to check and see if somehow the permissions got changed ('cause
> > I
> > never used to get a UAC pop-up either). The Trusted Installer has Full
> > Control, everyone else listed there has only Read and Execute. I'm not
> > sure
> > if this is what it used to be but even under the System Administrator
> > account
> > I couldn't edit anything - everything stayed Grey.
> >
> > "Dan [MSFT]" wrote:
> >
> >> William,
> >>
> >> When you open the Task manager, were you just checking the "Applications"
> >> tab or did you check the processes tab as well? If you are looking at
> >> the
> >> process tab, make sure you hit the button for "Show processes from all
> >> users" and look for the application "WFS.exe".
> >>
> >> Is is possible someone set up the events on a scanner to do something if
> >> the
> >> user pushes a button? There is code in there that will try to re-use
> >> windows & if WFS is started to do some routing or events, it might be
> >> trying
> >> to re-use the WFS from another user session.
> >>
> >> I'm less sure about how fax works, but presumably there could be
> >> something
> >> in fax that launches the WFS in another user context which could cause
> >> the
> >> symptoms you're seeing.
> >>
> >> Thanks,
> >> Dan
> >>
> >>
> >> "WilliamW" <WilliamW.DeleteThis@discussions.microsoft.com> wrote in message
> >> news:6717E94B-FE77-4181-8D1B-F82B76AADAD2@microsoft.com...
> >> > For a while now I have been able to click the Windows Fax and Scan icon
> >> > on
> >> > the start menu and away I go. I have not added any programs or changed
> >> > any
> >> > settings in months. I have triple checked the entire system for
> >> > viruses
> >> > and
> >> > spyware. However, as of today when I click the icon I get a User
> >> > Account
> >> > Control pop-up asking me to Cancel or Allow which I never got before.
> >> > When I
> >> > click Allow the box disappears except Fax and Scan does not launch. I
> >> > checked the Task Manager and the process is not listed there either.
> >> > Anyone
> >> > got any ideas?
> >>
> >>
> >>
>
>
>