Epson RX580 and Vista

I hope I have not tried everything. The computer is a new Dell XPS, running
Home Premium version OEM Vista 32bit. I have tried to install drivers every
way I could think of, and was on the phone for two hours with Epson and they
could not get it working. Same with Dell. Install seems to go along but at
the end it says unable to install driver, file not found. I know exactly
where the file is, but no luck on install.

I hope you can get my RX580 printer, copier, scanner working. The printer
is fine, but it will not scan.

Thanks

Steve L

"Cari (MS-MVP)" wrote:

> Printers don't usually show up in the Device Manager.
>
> What happens when you try to install the driver package from Epson? Can you
> please give us a summary of what you have done so far and if you upgraded or
> did a clean install of Vista (and which version of Vista it is). Thanks.
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Slombardy" <Slombardy DeleteThis @discussions.microsoft.com> wrote in message
> news:B417C2DC-238B-4248-8AED-1798C27E8568@microsoft.com...
> > Microsoft indicates that the RX580 is certified for Vista, however the
> > drivers, supplied by Epson will not install. Neither the printer nor the
> > scanner show up in device manager, but the printer works. Why won't the
> > scanner work?
> >
> > Slombardy
>
>

Do you have UAC disabled?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Slombardy" <Slombardy.DeleteThis@discussions.microsoft.com> wrote in message
news:7D18D039-85E4-4375-A99A-54B2DFAE3476@microsoft.com...
>I hope I have not tried everything. The computer is a new Dell XPS,
>running
> Home Premium version OEM Vista 32bit. I have tried to install drivers
> every
> way I could think of, and was on the phone for two hours with Epson and
> they
> could not get it working. Same with Dell. Install seems to go along but
> at
> the end it says unable to install driver, file not found. I know exactly
> where the file is, but no luck on install.
>
> I hope you can get my RX580 printer, copier, scanner working. The printer
> is fine, but it will not scan.
>
> Thanks
>
> Steve L
>
> "Cari (MS-MVP)" wrote:
>
>> Printers don't usually show up in the Device Manager.
>>
>> What happens when you try to install the driver package from Epson? Can
>> you
>> please give us a summary of what you have done so far and if you upgraded
>> or
>> did a clean install of Vista (and which version of Vista it is). Thanks.
>> --
>> Cari (MS-MVP)
>> Windows Technologies - Printing & Imaging
>> http://www.coribright.com/windows
>>
>> "Slombardy" <Slombardy.DeleteThis@discussions.microsoft.com> wrote in message
>> news:B417C2DC-238B-4248-8AED-1798C27E8568@microsoft.com...
>> > Microsoft indicates that the RX580 is certified for Vista, however the
>> > drivers, supplied by Epson will not install. Neither the printer nor
>> > the
>> > scanner show up in device manager, but the printer works. Why won't
>> > the
>> > scanner work?
>> >
>> > Slombardy
>>
>>

I do not know what UAC is.

Steve L(Vista-Rookie)

"Cari (MS-MVP)" wrote:

> Do you have UAC disabled?
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Slombardy" <Slombardy.RemoveThis@discussions.microsoft.com> wrote in message
> news:7D18D039-85E4-4375-A99A-54B2DFAE3476@microsoft.com...
> >I hope I have not tried everything. The computer is a new Dell XPS,
> >running
> > Home Premium version OEM Vista 32bit. I have tried to install drivers
> > every
> > way I could think of, and was on the phone for two hours with Epson and
> > they
> > could not get it working. Same with Dell. Install seems to go along but
> > at
> > the end it says unable to install driver, file not found. I know exactly
> > where the file is, but no luck on install.
> >
> > I hope you can get my RX580 printer, copier, scanner working. The printer
> > is fine, but it will not scan.
> >
> > Thanks
> >
> > Steve L
> >
> > "Cari (MS-MVP)" wrote:
> >
> >> Printers don't usually show up in the Device Manager.
> >>
> >> What happens when you try to install the driver package from Epson? Can
> >> you
> >> please give us a summary of what you have done so far and if you upgraded
> >> or
> >> did a clean install of Vista (and which version of Vista it is). Thanks.
> >> --
> >> Cari (MS-MVP)
> >> Windows Technologies - Printing & Imaging
> >> http://www.coribright.com/windows
> >>
> >> "Slombardy" <Slombardy.RemoveThis@discussions.microsoft.com> wrote in message
> >> news:B417C2DC-238B-4248-8AED-1798C27E8568@microsoft.com...
> >> > Microsoft indicates that the RX580 is certified for Vista, however the
> >> > drivers, supplied by Epson will not install. Neither the printer nor
> >> > the
> >> > scanner show up in device manager, but the printer works. Why won't
> >> > the
> >> > scanner work?
> >> >
> >> > Slombardy
> >>
> >>
>
>

I looked it up, user account control. How can I tell if I have it disabled?

"Slombardy" wrote:

> I do not know what UAC is.
>
> Steve L(Vista-Rookie)
>
> "Cari (MS-MVP)" wrote:
>
> > Do you have UAC disabled?
> > --
> > Cari (MS-MVP)
> > Windows Technologies - Printing & Imaging
> > http://www.coribright.com/windows
> >
> > "Slombardy" <Slombardy.DeleteThis@discussions.microsoft.com> wrote in message
> > news:7D18D039-85E4-4375-A99A-54B2DFAE3476@microsoft.com...
> > >I hope I have not tried everything. The computer is a new Dell XPS,
> > >running
> > > Home Premium version OEM Vista 32bit. I have tried to install drivers
> > > every
> > > way I could think of, and was on the phone for two hours with Epson and
> > > they
> > > could not get it working. Same with Dell. Install seems to go along but
> > > at
> > > the end it says unable to install driver, file not found. I know exactly
> > > where the file is, but no luck on install.
> > >
> > > I hope you can get my RX580 printer, copier, scanner working. The printer
> > > is fine, but it will not scan.
> > >
> > > Thanks
> > >
> > > Steve L
> > >
> > > "Cari (MS-MVP)" wrote:
> > >
> > >> Printers don't usually show up in the Device Manager.
> > >>
> > >> What happens when you try to install the driver package from Epson? Can
> > >> you
> > >> please give us a summary of what you have done so far and if you upgraded
> > >> or
> > >> did a clean install of Vista (and which version of Vista it is). Thanks.
> > >> --
> > >> Cari (MS-MVP)
> > >> Windows Technologies - Printing & Imaging
> > >> http://www.coribright.com/windows
> > >>
> > >> "Slombardy" <Slombardy.DeleteThis@discussions.microsoft.com> wrote in message
> > >> news:B417C2DC-238B-4248-8AED-1798C27E8568@microsoft.com...
> > >> > Microsoft indicates that the RX580 is certified for Vista, however the
> > >> > drivers, supplied by Epson will not install. Neither the printer nor
> > >> > the
> > >> > scanner show up in device manager, but the printer works. Why won't
> > >> > the
> > >> > scanner work?
> > >> >
> > >> > Slombardy
> > >>
> > >>
> >
> >

looked again and box use user account control is checked. Should I uncheck it?

"Slombardy" wrote:

> I looked it up, user account control. How can I tell if I have it disabled?
>
> "Slombardy" wrote:
>
> > I do not know what UAC is.
> >
> > Steve L(Vista-Rookie)
> >
> > "Cari (MS-MVP)" wrote:
> >
> > > Do you have UAC disabled?
> > > --
> > > Cari (MS-MVP)
> > > Windows Technologies - Printing & Imaging
> > > http://www.coribright.com/windows
> > >
> > > "Slombardy" <Slombardy.DeleteThis@discussions.microsoft.com> wrote in message
> > > news:7D18D039-85E4-4375-A99A-54B2DFAE3476@microsoft.com...
> > > >I hope I have not tried everything. The computer is a new Dell XPS,
> > > >running
> > > > Home Premium version OEM Vista 32bit. I have tried to install drivers
> > > > every
> > > > way I could think of, and was on the phone for two hours with Epson and
> > > > they
> > > > could not get it working. Same with Dell. Install seems to go along but
> > > > at
> > > > the end it says unable to install driver, file not found. I know exactly
> > > > where the file is, but no luck on install.
> > > >
> > > > I hope you can get my RX580 printer, copier, scanner working. The printer
> > > > is fine, but it will not scan.
> > > >
> > > > Thanks
> > > >
> > > > Steve L
> > > >
> > > > "Cari (MS-MVP)" wrote:
> > > >
> > > >> Printers don't usually show up in the Device Manager.
> > > >>
> > > >> What happens when you try to install the driver package from Epson? Can
> > > >> you
> > > >> please give us a summary of what you have done so far and if you upgraded
> > > >> or
> > > >> did a clean install of Vista (and which version of Vista it is). Thanks.
> > > >> --
> > > >> Cari (MS-MVP)
> > > >> Windows Technologies - Printing & Imaging
> > > >> http://www.coribright.com/windows
> > > >>
> > > >> "Slombardy" <Slombardy.DeleteThis@discussions.microsoft.com> wrote in message
> > > >> news:B417C2DC-238B-4248-8AED-1798C27E8568@microsoft.com...
> > > >> > Microsoft indicates that the RX580 is certified for Vista, however the
> > > >> > drivers, supplied by Epson will not install. Neither the printer nor
> > > >> > the
> > > >> > scanner show up in device manager, but the printer works. Why won't
> > > >> > the
> > > >> > scanner work?
> > > >> >
> > > >> > Slombardy
> > > >>
> > > >>
> > >
> > >

"Slombardy" <Slombardy DeleteThis @discussions.microsoft.com> wrote in message
news:B417C2DC-238B-4248-8AED-1798C27E8568@microsoft.com...
> Microsoft indicates that the RX580 is certified for Vista, however the
> drivers, supplied by Epson will not install. Neither the printer nor the
> scanner show up in device manager, but the printer works. Why won't the
> scanner work?
>
> Slombardy

I just got my wife one of these two weeks ago. I had to go to Epson's site
for Vista drivers even though the box said Certified for Vista it turned out
it was a sticker they had put on. The CD did not have Vista scanner
drivers. The website does. The URL is :

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCooki...es&oid=

Sorry for the text wrapping.

HTH,
Art

Thanks Art:

I have been there many times. Supposedly correct driver, but will not
install and computer does not see the scanner. Just a question, did you
install Vista or buy a machine with it already installed. By the way my
scanner works on my XP machine.

thanks again for the response,

Steve L

"Art" wrote:

>
> "Slombardy" <Slombardy DeleteThis @discussions.microsoft.com> wrote in message
> news:B417C2DC-238B-4248-8AED-1798C27E8568@microsoft.com...
> > Microsoft indicates that the RX580 is certified for Vista, however the
> > drivers, supplied by Epson will not install. Neither the printer nor the
> > scanner show up in device manager, but the printer works. Why won't the
> > scanner work?
> >
> > Slombardy
>
> I just got my wife one of these two weeks ago. I had to go to Epson's site
> for Vista drivers even though the box said Certified for Vista it turned out
> it was a sticker they had put on. The CD did not have Vista scanner
> drivers. The website does. The URL is :
>
> http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCooki...es&oid=
>
> Sorry for the text wrapping.
>
> HTH,
> Art
>
>

I build my own machines. It is OEM Vista, clean install. I am the tech
support.

Art


"Slombardy" <Slombardy.DeleteThis@discussions.microsoft.com> wrote in message
news:F242C88C-C1B8-4618-86E1-6B45D47F1157@microsoft.com...
> Thanks Art:
>
> I have been there many times. Supposedly correct driver, but will not
> install and computer does not see the scanner. Just a question, did you
> install Vista or buy a machine with it already installed. By the way my
> scanner works on my XP machine.
>
> thanks again for the response,
>
> Steve L
>
> "Art" wrote:
>
>>
>> "Slombardy" <Slombardy.DeleteThis@discussions.microsoft.com> wrote in message
>> news:B417C2DC-238B-4248-8AED-1798C27E8568@microsoft.com...
>> > Microsoft indicates that the RX580 is certified for Vista, however the
>> > drivers, supplied by Epson will not install. Neither the printer nor
>> > the
>> > scanner show up in device manager, but the printer works. Why won't
>> > the
>> > scanner work?
>> >
>> > Slombardy
>>
>> I just got my wife one of these two weeks ago. I had to go to Epson's
>> site
>> for Vista drivers even though the box said Certified for Vista it turned
>> out
>> it was a sticker they had put on. The CD did not have Vista scanner
>> drivers. The website does. The URL is :
>>
>> http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCooki...es&oid=
>>
>> Sorry for the text wrapping.
>>
>> HTH,
>> Art
>>
>>

I just figured it out after way too many hours and phone calls. The Epson tech was great.
Delete all SETUP files from your TEMP file folder.
Turn off all Anti Virus Software.
Run the Epson 12096.exe