The fix came from a print driver developer at HP. Support is the big
failure on this. Thanks BOB for the continuing support of the MS
communities and HP alternate support .
HP has released a buch of drivers with the duplex fix on Windows Update.
You have to search for them and make sure they are the right language and
x86 or x64 versions.
From: W Ling (Hewlett-Packard)
Sent: Wednesday, January 28, 2009 7:02 PM
To: Herman Forrest; Alan Morris
Cc: Subject: RE: Vista/HP printing problem
Hi Herman and all,
This is a bug in Vista inbox driver (Vista RTM - Nov 2006). We (HP) fixed it
right away but it is not reached to the MS bug fixing bar for Vista SP1 and
it had hard time to make it to work on Windows Update. Thanks to Alan for
helping/forwarding a big number of GPDs to customers to fix them.
Now this model (Photosmart 8200 series) is rechecked into Win7 inbox with
the fix.
It may still be a problem for Eric today to get it from WU due to Windows
Update issue. The fixed package is on the WU though. Eric may try to
download and install yourself from
http://catalog.update.microsoft.com/v7/site/Search.aspx?q=HP%20Photosm...%208200
There is a long list for drivers. The highlighted one in the below snapshot
is the right fixed one for Vista inbox x86 (dated 5/1/2007). The one right
above it is the x64 driver Eric needs.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1
This posting is provided "AS IS" with no warranties, and confers no rights.
"widgeonjim" <widgeonjim.DeleteThis@discussions.microsoft.com> wrote in message
news:0E425ABE-E17B-4360-BFAB-B14D56B62121@microsoft.com...
> I'm not sure HP admits to being "aware of this issue." Several weeks ago,
> I
> spent 4 hours on their CHAT service with 3 different tech "support"
> people.
> None knew of the problem. None had a solution. All stepped me through a
> variety of "fixes" without any success - including uninstalling my 7310,
> installing a 6500 driver (which I don't have) and making changes to my
> registry. Some of their suggestions caused me to reboot so the CHAT
> session
> was lost. They said not to worry, the next technician would be able to
> look
> up the progress by case number. Not once could they find the case. I had
> copied all the dialog into a WORD file so just copied it back into their
> little bitty window when they asked me how they could help.
>
> Bottom line - no one at HP seems to know anything. By good fortune, I met
> Bob Hendrick on this newsgroup and he sent me the patch. It works fine
> now.
> Bob's patch was easy enough to install and directions clear enough that I
> would think even HP "support" people could do it.
>
> Thanks much to Bob and everyone else who is involved in this HP problem.
> cheers,
> jim
>
> "Alan Morris [MSFT]" wrote:
>
>> Yes HP is aware of this issue and working to get the fix on Windows
>> Update.
>>
>> Please reply with the HP MODEL of the printer if anyone else is
>> experiencing
>> this problem. The reason this issue is getting traction is this
>> community.
>> The HP driver developer here talked to me yesterday about this class of
>> driver.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Saving" <Saving.DeleteThis@discussions.microsoft.com> wrote in message
>> news:041261CF-2733-4FC1-A8B0-9524B40B32E2@microsoft.com...
>> > Huh, not sure what you're driving at there Steve?
>> > The Windows Vista driver has a setting of "Flip Pages Up" under the
>> > Finishing section of the Printing Preferences. When this is set the
>> > duplex
>> > is
>> > supposed to be lengthwise and when it isn't it's widthwise. The problem
>> > I'm
>> > having is the printer will not print anything other than lenghtwise
>> > duplex.
>> >
>> > Cheers
>> >
>> > Nigel
>> >
>> > "Steve Urbach" wrote:
>> >
>> >>
>> >> Weird!
>> >> Both my duplex capable printers use the terms:
>> >> My HP Deskjet:
>> >> "Flip on long edge" and "Flip on short edge"
>> >> The terms do not change when I change the print processor setting for
>> >> the printer from: "Winprint" to "hpzpplhn"
>> >>
>> >> My other printer is a Brother MFC8820DN
>> >>
>> >> Both print Portrait mode Long edge flip properly.
>> >> (sometimes refereed to as Long edge Binding)
>> >>
>> >>
>> >> On Fri, 16 Feb 2007 01:08:08 -0800, Saving
>> >> <Saving.DeleteThis@discussions.microsoft.com> wrote:
>> >>
>> >> >Hi,
>> >> >I have an HP Officejet 6110 which is using the Vista built in driver
>> >> >(there
>> >> >is no driver from HP). I have the duplex unit attached but Vista
>> >> >refuses
>> >> >to
>> >> >allow me to print duplex in Portrait with the pages back to back.
>> >> >Instead it
>> >> >insists on printing "Flip up pages" i.e. the pages are head to toe so
>> >> >you
>> >> >read the first page and flip it lengthwise instead of widthwise.
>> >> >There
>> >> >is a
>> >> >setting "Flip Pages Up" which is supposed to control this but it has
>> >> >no
>> >> >effect. I have seen other people with different HP printers but the
>> >> >same
>> >> >problem (google). Apparently it does work correctly in landscape but
>> >> >I
>> >> >haven't tried that.
>> >> >I do try not to print things out often but when I do I use duplex so
>> >> >this is
>> >> >painful.
>> >> >Are there any plans to fix the driver or any workarounds (no manual
>> >> >duplex
>> >> >is not a workaround by the way!)
>> >> >
>> >> >Thanks in advance
>> >> >
>> >> >Saving
>> >>
>>
>>
>>
Microsoft Windows Vista