CD-DVD drive disappeared...

mccdaddy · External Since: Aug 02, 2009 Posts: 6

Hi. I have an HP Pavilion dv6700 Notebook with Vista Home Premium. The computer
is just over a year old and the Pioneer DVDRW drive (DR-KD08HB) just stopped
working. It no longer appears under Device Manager or Windows Explorer and the
disk tray won't even open. I've had no problems with this drive before, it
just
seemed to die on me yesterday after I inserted a CD (which I can't retrieve).

I ran the Microsoft Fix it 50027 but nothing happened.

Is there anything I can do to get it working again?

Thanks.

Bill Daggett · External Since: Jul 11, 2009 Posts: 48

mccdaddy <mccdaddy.DeleteThis@discussions.microsoft.com> wrote:

>Hi. I have an HP Pavilion dv6700 Notebook with Vista Home Premium. The computer
>is just over a year old and the Pioneer DVDRW drive (DR-KD08HB) just stopped
>working. It no longer appears under Device Manager or Windows Explorer and the
>disk tray won't even open. I've had no problems with this drive before, it
>just
>seemed to die on me yesterday after I inserted a CD (which I can't retrieve).

Look closely and you will see a small hole in the face. You can push
a sturdy (and straightened) paper clip into that and manually open the
drawer. Do that and see what happens.

>I ran the Microsoft Fix it 50027 but nothing happened.
>
>Is there anything I can do to get it working again?
>
>Thanks.
>

Richard G. Harper · External Since: Sep 09, 2006 Posts: 1451

Sounds as if the drive has failed and needs to be replaced. Does the drive
show up in the BIOS information/setup screens when you start the computer up
and/or enter BIOS setup?

"mccdaddy" <mccdaddy.RemoveThis@discussions.microsoft.com> wrote in message
news:DFC61FBD-23B1-453A-AA4A-6AD5E3CAFD39@microsoft.com...
> Hi. I have an HP Pavilion dv6700 Notebook with Vista Home Premium. The
> computer
> is just over a year old and the Pioneer DVDRW drive (DR-KD08HB) just
> stopped
> working. It no longer appears under Device Manager or Windows Explorer and
> the
> disk tray won't even open. I've had no problems with this drive before, it
> just
> seemed to die on me yesterday after I inserted a CD (which I can't
> retrieve).
>
> I ran the Microsoft Fix it 50027 but nothing happened.
>
> Is there anything I can do to get it working again?
>
> Thanks.
>
>

mccdaddy · External Since: Aug 02, 2009 Posts: 6

I thank you both for your replies. I used the suggested paperclip to free the
recalcitrant disk and the CD-DVD drive is now functioning.

This is very strange. What could have caused this behavior and is it likely
to recur?

Thanks again for your help.

mccd

"Richard G. Harper" wrote:

> Sounds as if the drive has failed and needs to be replaced. Does the drive
> show up in the BIOS information/setup screens when you start the computer up
> and/or enter BIOS setup?
>
> "mccdaddy" <mccdaddy DeleteThis @discussions.microsoft.com> wrote in message
> news:DFC61FBD-23B1-453A-AA4A-6AD5E3CAFD39@microsoft.com...
> > Hi. I have an HP Pavilion dv6700 Notebook with Vista Home Premium. The
> > computer
> > is just over a year old and the Pioneer DVDRW drive (DR-KD08HB) just
> > stopped
> > working. It no longer appears under Device Manager or Windows Explorer and
> > the
> > disk tray won't even open. I've had no problems with this drive before, it
> > just
> > seemed to die on me yesterday after I inserted a CD (which I can't
> > retrieve).
> >
> > I ran the Microsoft Fix it 50027 but nothing happened.
> >
> > Is there anything I can do to get it working again?
> >
> > Thanks.
> >
> >

Curious · External Since: May 09, 2009 Posts: 42

The disk may have not been seated correctly causing it to jam slightly and
therefore not opening automatically.

"mccdaddy" <mccdaddy DeleteThis @discussions.microsoft.com> wrote in message
news:EF079DCC-9776-4A50-AD12-26EF1B54CE8D@microsoft.com...
> I thank you both for your replies. I used the suggested paperclip to free
> the
> recalcitrant disk and the CD-DVD drive is now functioning.
>
> This is very strange. What could have caused this behavior and is it
> likely
> to recur?
>
> Thanks again for your help.
>
> mccd
>
>
> "Richard G. Harper" wrote:
>
>> Sounds as if the drive has failed and needs to be replaced. Does the
>> drive
>> show up in the BIOS information/setup screens when you start the computer
>> up
>> and/or enter BIOS setup?
>>
>> "mccdaddy" <mccdaddy DeleteThis @discussions.microsoft.com> wrote in message
>> news:DFC61FBD-23B1-453A-AA4A-6AD5E3CAFD39@microsoft.com...
>> > Hi. I have an HP Pavilion dv6700 Notebook with Vista Home Premium. The
>> > computer
>> > is just over a year old and the Pioneer DVDRW drive (DR-KD08HB) just
>> > stopped
>> > working. It no longer appears under Device Manager or Windows Explorer
>> > and
>> > the
>> > disk tray won't even open. I've had no problems with this drive before,
>> > it
>> > just
>> > seemed to die on me yesterday after I inserted a CD (which I can't
>> > retrieve).
>> >
>> > I ran the Microsoft Fix it 50027 but nothing happened.
>> >
>> > Is there anything I can do to get it working again?
>> >
>> > Thanks.
>> >
>> >

Bill Daggett · External Since: Jul 11, 2009 Posts: 48

mccdaddy <mccdaddy RemoveThis @discussions.microsoft.com> wrote:

>I thank you both for your replies. I used the suggested paperclip to free the
>recalcitrant disk and the CD-DVD drive is now functioning.
>
>This is very strange. What could have caused this behavior and is it likely
>to recur?
>
>Thanks again for your help.
>
>mccd

You're welcome.

Use the K.I.S.S. method next time, Richard Wink

>"Richard G. Harper" wrote:
>
>> Sounds as if the drive has failed and needs to be replaced. Does the drive
>> show up in the BIOS information/setup screens when you start the computer up
>> and/or enter BIOS setup?
>>
>> "mccdaddy" <mccdaddy RemoveThis @discussions.microsoft.com> wrote in message
>> news:DFC61FBD-23B1-453A-AA4A-6AD5E3CAFD39@microsoft.com...
>> > Hi. I have an HP Pavilion dv6700 Notebook with Vista Home Premium. The
>> > computer
>> > is just over a year old and the Pioneer DVDRW drive (DR-KD08HB) just
>> > stopped
>> > working. It no longer appears under Device Manager or Windows Explorer and
>> > the
>> > disk tray won't even open. I've had no problems with this drive before, it
>> > just
>> > seemed to die on me yesterday after I inserted a CD (which I can't
>> > retrieve).
>> >
>> > I ran the Microsoft Fix it 50027 but nothing happened.
>> >
>> > Is there anything I can do to get it working again?
>> >
>> > Thanks.
>> >
>> >

TheDuck · External Since: Aug 05, 2009 Posts: 2

Have a look at and follow the instructions in this KB article. I have seen
this problem half a dozen times.

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

"mccdaddy" <mccdaddy.DeleteThis@discussions.microsoft.com> wrote in message
news:EF079DCC-9776-4A50-AD12-26EF1B54CE8D@microsoft.com...
> I thank you both for your replies. I used the suggested paperclip to free
> the
> recalcitrant disk and the CD-DVD drive is now functioning.
>
> This is very strange. What could have caused this behavior and is it
> likely
> to recur?
>
> Thanks again for your help.
>
> mccd
>
>
> "Richard G. Harper" wrote:
>
>> Sounds as if the drive has failed and needs to be replaced. Does the
>> drive
>> show up in the BIOS information/setup screens when you start the computer
>> up
>> and/or enter BIOS setup?
>>
>> "mccdaddy" <mccdaddy.DeleteThis@discussions.microsoft.com> wrote in message
>> news:DFC61FBD-23B1-453A-AA4A-6AD5E3CAFD39@microsoft.com...
>> > Hi. I have an HP Pavilion dv6700 Notebook with Vista Home Premium. The
>> > computer
>> > is just over a year old and the Pioneer DVDRW drive (DR-KD08HB) just
>> > stopped
>> > working. It no longer appears under Device Manager or Windows Explorer
>> > and
>> > the
>> > disk tray won't even open. I've had no problems with this drive before,
>> > it
>> > just
>> > seemed to die on me yesterday after I inserted a CD (which I can't
>> > retrieve).
>> >
>> > I ran the Microsoft Fix it 50027 but nothing happened.
>> >
>> > Is there anything I can do to get it working again?
>> >
>> > Thanks.
>> >
>> >

mccdaddy · External Since: Aug 02, 2009 Posts: 6

Hi. I mentioned in my initial post that I had run the Microsoft Fix it 50027
from that KB to no avail. Thanks anyway.

mccd

"TheDuck" wrote:

> Have a look at and follow the instructions in this KB article. I have seen
> this problem half a dozen times.
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;314060
>
>
>
>
> "mccdaddy" <mccdaddy DeleteThis @discussions.microsoft.com> wrote in message
> news:EF079DCC-9776-4A50-AD12-26EF1B54CE8D@microsoft.com...
> > I thank you both for your replies. I used the suggested paperclip to free
> > the
> > recalcitrant disk and the CD-DVD drive is now functioning.
> >
> > This is very strange. What could have caused this behavior and is it
> > likely
> > to recur?
> >
> > Thanks again for your help.
> >
> > mccd
> >
> >
> > "Richard G. Harper" wrote:
> >
> >> Sounds as if the drive has failed and needs to be replaced. Does the
> >> drive
> >> show up in the BIOS information/setup screens when you start the computer
> >> up
> >> and/or enter BIOS setup?
> >>
> >> "mccdaddy" <mccdaddy DeleteThis @discussions.microsoft.com> wrote in message
> >> news:DFC61FBD-23B1-453A-AA4A-6AD5E3CAFD39@microsoft.com...
> >> > Hi. I have an HP Pavilion dv6700 Notebook with Vista Home Premium. The
> >> > computer
> >> > is just over a year old and the Pioneer DVDRW drive (DR-KD08HB) just
> >> > stopped
> >> > working. It no longer appears under Device Manager or Windows Explorer
> >> > and
> >> > the
> >> > disk tray won't even open. I've had no problems with this drive before,
> >> > it
> >> > just
> >> > seemed to die on me yesterday after I inserted a CD (which I can't
> >> > retrieve).
> >> >
> >> > I ran the Microsoft Fix it 50027 but nothing happened.
> >> >
> >> > Is there anything I can do to get it working again?
> >> >
> >> > Thanks.
> >> >
> >> >
>