how Norton lost a customer

e80z · External Since: May 16, 2007 Posts: 1

Sometimes a business practice just makes you shake your head.

Norton antivirus on my PC was telling me I needed to renew, so I
clicked OK and paid up. My wife's laptop also was complaining, so I
started to renew its license but Norton wanted to charge full price,
not the renew price. We bought that laptop about a year ago and it
came with Norton. I thought we owned the software, they must consider
it a year demo.

Anyway, I figured if I have to pay full price, I may as well look at
competitors. With the help of searching this group, I settled on
NOD32. Very nice, I'll switch my PC to NOD32 next year.

So, instead of me renewing two Norton licenses a year without giving
it much thought, I'll be renewing none all because Norton stupidly
considered my copy of their product a demo.

Virus Guy · External Since: Aug 05, 2005 Posts: 387

e80z.RemoveThis@hotmail.com wrote:

> So, instead of me renewing two Norton licenses ...

When I'm sufficiently motivated to renew the NAV 2002 on the systems I
administer, I simply un-install and re-instal NAV 2002 and then update
it via LiveUpdate. And I don't pay a cent to Symantec.

How about that!

> because Norton stupidly considered my copy of their product a demo.

AV software is becoming as irrelavant as firewall software.

I haven't seen a virus on any of the dozen systems I look after in
years. In fact, I'm not sure that any of them have ever been
infected.

The only systems that I've seen malware on were on an NT-4 and a 2K
server, but that was like 5 years ago. And AV software didn't protect
them from infection.

Dustin Cook · External Since: Oct 07, 2006 Posts: 177

Virus Guy <Virus DeleteThis @Guy.com> wrote in news:464B5E13.3510630C@Guy.com:

> e80z DeleteThis @hotmail.com wrote:
>
>> So, instead of me renewing two Norton licenses ...
>
> When I'm sufficiently motivated to renew the NAV 2002 on the systems I
> administer, I simply un-install and re-instal NAV 2002 and then update
> it via LiveUpdate. And I don't pay a cent to Symantec.
>
> How about that!

It's your ethics..

>> because Norton stupidly considered my copy of their product a demo.
>
> AV software is becoming as irrelavant as firewall software.

I respectfully disagree. AV software and other types of antimalware
software are very much still needed. Firewall software if setup properly
is also a very useful tool.

> I haven't seen a virus on any of the dozen systems I look after in
> years. In fact, I'm not sure that any of them have ever been
> infected.

I haven't seen an actual virus infection in a very long time. It's mainly
been spyware of some sort, but that doesn't mean that the antivirus
product failed to protect the machines. It could very well mean it's
doing a good job, if a few things are getting thru, vses everything
coming and going.

> The only systems that I've seen malware on were on an NT-4 and a 2K
> server, but that was like 5 years ago. And AV software didn't protect
> them from infection.

You must have the computers security properly configured if they have
been malware clean for 5 years. User error/mistakes are the main entry
point for the malware in the first place. If you restrict/train what
users can/cannot do, and they follow the practices, you should expect a
reasonably safe/secure system configuration.

--
Dustin Cook
Author of BugHunter - MalWare Removal Tool - v2.2c
email: bughunter.dustin DeleteThis @gmail.com.removethis
web..: http://bughunter.it-mate.co.uk
Pad..: http://bughunter.it-mate.co.uk/pad.xml