Norton has 'name recognition' and they are virtually the only company that advertises nationally. They also pay many manufacturers to put their product on new PC's. That should qualify as criminal behavior.
The Best? Far from it. It aptly qualifies as "Bloatware" for all the system resources that it soaks up. And yes, it DOES NOT find and remove all the viruses currently going around.
I and many other computer tech's regularly remove Norton from our customer's PC's and replace it with a FREE AV program. Some like Avast, but I much prefer AVG 7.5 FREE. It gets most all viruses, many Trojans and once in a while a piece of Spyware that may be acting like a virus.
To remove Norton, go into your ADD/Remove applet in Control Panel, find the Norton product(s) and click the "Remove" button on the right side of that product's line.
Then get the Norton Removal tool....see my signature line....and use it to finish the job.
Good Luck and Happy Computing,
Shadow
