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I can't print in publisher - it just shuts down with an er..

 
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Nick Lambert
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Since: Sep 27, 2006
Posts: 1



PostPosted: Thu Sep 28, 2006 1:07 am    Post subject: I can't print in publisher - it just shuts down with an error msg
Archived from groups: microsoft>public>publisher (more info?)

We have just has a new photocopier / printer / scanner / facsimile machine
installed, and we can print everything out fine - except in publisher.
When I open a publisher file and go file / print and select the printer, it
just comes up with an error message, and shuts down

any advice would be very helpful
e-mail :- admin@bestbusinessbuys.co.nz
Thanks
Nick
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Mary Sauer
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Since: Mar 25, 2006
Posts: 3845



PostPosted: Thu Sep 28, 2006 8:20 am    Post subject: Re: I can't print in publisher - it just shuts down with an error msg [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

What is the error?
Try this, open the Printer folder, set some other printer as default, the
Generic Color PS printer will do, open your file, print, select your new
printer. Does the file print okay? Publisher saves printer settings with each
document, your file could be looking for your old driver.

The error message would be helpful.

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
http://officebeta.iponet.net/en-us/publisher/FX100649111033.aspx

"Nick Lambert" wrote in message

> We have just has a new photocopier / printer / scanner / facsimile machine
> installed, and we can print everything out fine - except in publisher.
> When I open a publisher file and go file / print and select the printer, it
> just comes up with an error message, and shuts down
>
> any advice would be very helpful
> e-mail :- admin@bestbusinessbuys.co.nz
> Thanks
> Nick
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Nick Lambert
External


Since: Sep 28, 2006
Posts: 1



PostPosted: Thu Sep 28, 2006 6:20 pm    Post subject: Re: I can't print in publisher - it just shuts down with an error [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Hi Mary,

it comes up with a big error message box:-

Microsoft office publusher has encountered a problem and needs to close.
We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on
might be lost.
(tick box) Restart Microsoft Office Publisher
Please tell Microsoft about this problem (in bold)
We have created an error report that you can send to us to help improve
Microsoft Office Publisher. We will treat this report as confidential and
anonymous

What data does this error report contain (underlined)

Why should I report to Microsoft (underlined)

Send Error report (click button) Don't send error report (click button)

we have an old B&W printer and that seems to print ok
also if I create a new blank publisher document then try to print that on
the new printer it works fine - it is just with our existing documents /
colour brochures that it won't print.

it's just bizzare really....

many thanks

"Mary Sauer" wrote:

> What is the error?
> Try this, open the Printer folder, set some other printer as default, the
> Generic Color PS printer will do, open your file, print, select your new
> printer. Does the file print okay? Publisher saves printer settings with each
> document, your file could be looking for your old driver.
>
> The error message would be helpful.
>
> --
> Mary Sauer MSFT MVP
> http://office.microsoft.com/
> http://msauer.mvps.org/
> news://msnews.microsoft.com
> http://officebeta.iponet.net/en-us/publisher/FX100649111033.aspx
>
> "Nick Lambert" wrote in message
>
> > We have just has a new photocopier / printer / scanner / facsimile machine
> > installed, and we can print everything out fine - except in publisher.
> > When I open a publisher file and go file / print and select the printer, it
> > just comes up with an error message, and shuts down
> >
> > any advice would be very helpful
> > e-mail :- admin@bestbusinessbuys.co.nz
> > Thanks
> > Nick
>
>
>
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Mary Sauer
External


Since: Mar 25, 2006
Posts: 3845



PostPosted: Thu Sep 28, 2006 9:25 pm    Post subject: Re: I can't print in publisher - it just shuts down with an error [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Take a look at this article.
You experience unexpected exit when you try to print in Publisher 2003
http://support.microsoft.com/kb/837320/en-us

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
http://officebeta.iponet.net/en-us/publisher/FX100649111033.aspx

"Nick Lambert" wrote in message

> Hi Mary,
>
> it comes up with a big error message box:-
>
> Microsoft office publusher has encountered a problem and needs to close.
> We are sorry for the inconvenience.
>
> If you were in the middle of something, the information you were working on
> might be lost.
> (tick box) Restart Microsoft Office Publisher
> Please tell Microsoft about this problem (in bold)
> We have created an error report that you can send to us to help improve
> Microsoft Office Publisher. We will treat this report as confidential and
> anonymous
>
> What data does this error report contain (underlined)
>
> Why should I report to Microsoft (underlined)
>
> Send Error report (click button) Don't send error report (click button)
>
> we have an old B&W printer and that seems to print ok
> also if I create a new blank publisher document then try to print that on
> the new printer it works fine - it is just with our existing documents /
> colour brochures that it won't print.
>
> it's just bizzare really....
>
> many thanks
>
> "Mary Sauer" wrote:
>
>> What is the error?
>> Try this, open the Printer folder, set some other printer as default, the
>> Generic Color PS printer will do, open your file, print, select your new
>> printer. Does the file print okay? Publisher saves printer settings with each
>> document, your file could be looking for your old driver.
>>
>> The error message would be helpful.
>>
>> --
>> Mary Sauer MSFT MVP
>> http://office.microsoft.com/
>> http://msauer.mvps.org/
>> news://msnews.microsoft.com
>> http://officebeta.iponet.net/en-us/publisher/FX100649111033.aspx
>>
>> "Nick Lambert" wrote in message
>>
>> > We have just has a new photocopier / printer / scanner / facsimile machine
>> > installed, and we can print everything out fine - except in publisher.
>> > When I open a publisher file and go file / print and select the printer, it
>> > just comes up with an error message, and shuts down
>> >
>> > any advice would be very helpful
>> > e-mail :- admin@bestbusinessbuys.co.nz
>> > Thanks
>> > Nick
>>
>>
>>
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Ed Bennett
External


Since: Jun 11, 2006
Posts: 870



PostPosted: Fri Sep 29, 2006 2:24 am    Post subject: Re: I can't print in publisher - it just shuts down with an error [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Nick Lambert wrote:
> What data does this error report contain (underlined)

Click this. What details do you get?

--
Ed Bennett - MVP Microsoft Publisher
http://ed.mvps.org
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