Visio 2003 HP 5650 Partial Page Printing Problem

Bob · External Since: Oct 03, 2003 Posts: 2

Only able to print a partial drawing. Drawing seems to
shift up on the page when printed by about 2 or 3 inches
resulting in the top portion of the drawing not being
printed at all. Same result on multiple drawings tested.
In all cases, Print Preview was perfect. Using brand new
HP 5650 deskjet, Brand new Dell Desktop, and XP
Professional -- even downloaded newest print driver.
Problem persists.

Richard · External Since: Nov 06, 2003 Posts: 1

>-----Original Message-----
>Only able to print a partial drawing. Drawing seems to
>shift up on the page when printed by about 2 or 3 inches
>resulting in the top portion of the drawing not being
>printed at all. Same result on multiple drawings tested.
>In all cases, Print Preview was perfect. Using brand new
>HP 5650 deskjet, Brand new Dell Desktop, and XP
>Professional -- even downloaded newest print driver.
>Problem persists.
>.
>I am experiencing exactly the same problem. My printer is
HP 1220C.

Dawn Wright [MSFT] · External Since: Aug 28, 2003 Posts: 65

Richard,

We are currently investigating some printing issues with Visio 2003, related
to certain printers. I'm sorry I don't have better information for you at
this point.

--
Dawn

This posting is provided "AS IS" with no warranties, and confers no rights.

"Richard" wrote in message

>
  > >-----Original Message-----
  > >Only able to print a partial drawing. Drawing seems to
  > >shift up on the page when printed by about 2 or 3 inches
  > >resulting in the top portion of the drawing not being
  > >printed at all. Same result on multiple drawings tested.
  > >In all cases, Print Preview was perfect. Using brand new
  > >HP 5650 deskjet, Brand new Dell Desktop, and XP
  > >Professional -- even downloaded newest print driver.
  > >Problem persists.
  > >.
  > >I am experiencing exactly the same problem. My printer is
> HP 1220C.

Costas Andriotis · External Since: Dec 03, 2003 Posts: 3

I am experiencing the same problem with Visio 2003 + HP Deskjet 5150: the
printout is shifted by half a page up in portrait or right in landscape on
A4 paper. Visio print preview is normal but HP print preview reflects the
problem.

Costas Andriotis
Outsource S.A.

"Richard" wrote in message

>
  > >-----Original Message-----
  > >Only able to print a partial drawing. Drawing seems to
  > >shift up on the page when printed by about 2 or 3 inches
  > >resulting in the top portion of the drawing not being
  > >printed at all. Same result on multiple drawings tested.
  > >In all cases, Print Preview was perfect. Using brand new
  > >HP 5650 deskjet, Brand new Dell Desktop, and XP
  > >Professional -- even downloaded newest print driver.
  > >Problem persists.
  > >.
  > >I am experiencing exactly the same problem. My printer is
> HP 1220C.

Costas Andriotis · External Since: Dec 03, 2003 Posts: 3

While waiting for a solution, this worked for me:

0. Start Visio 2003
1. Select File --> Print, select the printer and click
[Properties...]
2. Change the print quality to a different value, click OK
3. Click [Close] (unless you want to print in that quality...)
4. You should be able to change to the desired quality and print
normally now, until you close Visio.

Costas Andriotis

Geyservillebob · External Since: Dec 05, 2003 Posts: 1

Worked for me too, sort of. I can't make it print in
landscape using this method and I have to change the
quality each time I print.

By the way, I have the exact same problem as the
others. I'm also using the HP5150 printer.

Bob

>-----Original Message-----
>While waiting for a solution, this worked for me:
>
> 0. Start Visio 2003
> 1. Select File --> Print, select the printer and
click
>[Properties...]
> 2. Change the print quality to a different value,
click OK
> 3. Click [Close] (unless you want to print in
that quality...)
> 4. You should be able to change to the desired
quality and print
>normally now, until you close Visio.
>
>Costas Andriotis
>
>
>.
>

derek · External Since: Feb 18, 2004 Posts: 1

Is there any news of a fix to this? Or a date when a fix is expected?

Its now nearly 3 Months and I cant see it even as a known issue in the
microsoft knowledge base.

BtW you can add HP Deskjet 9300 to the list of printers with the issue

"Geyservillebob" wrote in message

> Worked for me too, sort of. I can't make it print in
> landscape using this method and I have to change the
> quality each time I print.
>
> By the way, I have the exact same problem as the
> others. I'm also using the HP5150 printer.
>
> Bob
>
  > >-----Original Message-----
  > >While waiting for a solution, this worked for me:
  > >
  > > 0. Start Visio 2003
  > > 1. Select File --> Print, select the printer and
> click
  > >[Properties...]
  > > 2. Change the print quality to a different value,
> click OK
  > > 3. Click [Close] (unless you want to print in
> that quality...)
  > > 4. You should be able to change to the desired
> quality and print
  > >normally now, until you close Visio.
  > >
  > >Costas Andriotis
  > >
  > >
  > >.
  > >

blahblah09 · External Since: Oct 10, 2005 Posts: 1

Same problem here. HP LJ 5100.

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micci · External Since: Oct 24, 2005 Posts: 1

Same problem - JP deskjet 5743

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Fredd · Joined: May 01, 2006 Posts: 1

I had this same problem and fixed it today. Visio has a problem with HP printers (I guess M$ didn't test their software with the largest selling printer company in the world). You can fix the problem by installing Visio SP1. If you go through MS' site they want you to call them for it or some stupid thing, but if you perform a search on Google for "Viso SP1" or something similar you can find the download site for it.

You need your Visio CD in order to install the service pack.

EDIT: I'm using a HP PSC 2355