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can't print a certain email

 
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D
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Since: Apr 27, 2006
Posts: 62



PostPosted: Thu Jun 01, 2006 1:42 pm    Post subject: can't print a certain email
Archived from groups: microsoft>public>outlook>printing (more info?)

I have a strange one. I have a user that can't print a particular email.
when she tries to print it prints a blank page. she's tried to copy and
paste into Word and still the same result. all other emails print fine it's
just from one particular customer that the emails just won't print. she can
forward the email to another user and that person can print the email. what
the heck is going on????

she's on XP Pro with SP2 and Outlook 2003 with SP2.

we've checked format settings, tried regsvr32 ole32.dll, tried from File >
print and I can't figure this thing out. anybody got any ideas??

thanks
D
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Adam Thompson
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Since: Jun 01, 2006
Posts: 2



PostPosted: Fri Jun 02, 2006 11:01 am    Post subject: Re: can't print a certain email [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

D wrote:
> I have a strange one. I have a user that can't print a particular email.
> when she tries to print it prints a blank page. she's tried to copy and
> paste into Word and still the same result. all other emails print fine it's
> just from one particular customer that the emails just won't print. she can
> forward the email to another user and that person can print the email. what
> the heck is going on????
>

Just a few things that might help narrow this down:

Is the email using a particular font?
Does anything at all print out? eg - does it print the headers, but
the body is blank?
Does it show up correctly in a print preview?
If she forwards the email to somebody else, and then they forward it
back to her - can she print it then?
Does the person she forwards it to use the same printer and print
driver as her?



Adam.
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D
External


Since: Apr 27, 2006
Posts: 62



PostPosted: Wed Jun 07, 2006 4:00 pm    Post subject: Re: can't print a certain email [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

doesn't appear the email is using a strange or particular font.
The header does print but the body of the email does not.
It does show up correctly in the print preview.
same print drivers.
one thing I did find out is the emails are from a request off of a web page.
they're web site generated emails. a volunteer requests info on the web
page and an email is generated to my end user.

"Adam Thompson" wrote:

> D wrote:
> > I have a strange one. I have a user that can't print a particular email.
> > when she tries to print it prints a blank page. she's tried to copy and
> > paste into Word and still the same result. all other emails print fine it's
> > just from one particular customer that the emails just won't print. she can
> > forward the email to another user and that person can print the email. what
> > the heck is going on????
> >
>
> Just a few things that might help narrow this down:
>
> Is the email using a particular font?
> Does anything at all print out? eg - does it print the headers, but
> the body is blank?
> Does it show up correctly in a print preview?
> If she forwards the email to somebody else, and then they forward it
> back to her - can she print it then?
> Does the person she forwards it to use the same printer and print
> driver as her?
>
>
>
> Adam.
>
>
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PatF
External


Since: Apr 13, 2006
Posts: 5



PostPosted: Tue Aug 29, 2006 3:22 pm    Post subject: Re: can't print a certain email [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

D,

Try copying and pasting in to Notepad rather than Word. I'm wondering (but
don't know) if the font used in the email doesn't exist in Word, then maybe
that's why it won't paste.

Notepad should treat everything as plain text.

Pat

"D" wrote:

> doesn't appear the email is using a strange or particular font.
> The header does print but the body of the email does not.
> It does show up correctly in the print preview.
> same print drivers.
> one thing I did find out is the emails are from a request off of a web page.
> they're web site generated emails. a volunteer requests info on the web
> page and an email is generated to my end user.
>
> "Adam Thompson" wrote:
>
> > D wrote:
> > > I have a strange one. I have a user that can't print a particular email.
> > > when she tries to print it prints a blank page. she's tried to copy and
> > > paste into Word and still the same result. all other emails print fine it's
> > > just from one particular customer that the emails just won't print. she can
> > > forward the email to another user and that person can print the email. what
> > > the heck is going on????
> > >
> >
> > Just a few things that might help narrow this down:
> >
> > Is the email using a particular font?
> > Does anything at all print out? eg - does it print the headers, but
> > the body is blank?
> > Does it show up correctly in a print preview?
> > If she forwards the email to somebody else, and then they forward it
> > back to her - can she print it then?
> > Does the person she forwards it to use the same printer and print
> > driver as her?
> >
> >
> >
> > Adam.
> >
> >
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PatF
External


Since: Apr 13, 2006
Posts: 5



PostPosted: Tue Aug 29, 2006 3:25 pm    Post subject: Re: can't print a certain email [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

D,

Try copying and pasting in to Notepad rather than Word.

Pat

"D" wrote:

> doesn't appear the email is using a strange or particular font.
> The header does print but the body of the email does not.
> It does show up correctly in the print preview.
> same print drivers.
> one thing I did find out is the emails are from a request off of a web page.
> they're web site generated emails. a volunteer requests info on the web
> page and an email is generated to my end user.
>
> "Adam Thompson" wrote:
>
> > D wrote:
> > > I have a strange one. I have a user that can't print a particular email.
> > > when she tries to print it prints a blank page. she's tried to copy and
> > > paste into Word and still the same result. all other emails print fine it's
> > > just from one particular customer that the emails just won't print. she can
> > > forward the email to another user and that person can print the email. what
> > > the heck is going on????
> > >
> >
> > Just a few things that might help narrow this down:
> >
> > Is the email using a particular font?
> > Does anything at all print out? eg - does it print the headers, but
> > the body is blank?
> > Does it show up correctly in a print preview?
> > If she forwards the email to somebody else, and then they forward it
> > back to her - can she print it then?
> > Does the person she forwards it to use the same printer and print
> > driver as her?
> >
> >
> >
> > Adam.
> >
> >
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