all applications - press "insert" application shuts down

MIKE · External Since: Apr 22, 2006 Posts: 6

inserting a picture or object from a file allows the you to see where the
desired file could be and begin to browse. But at this point the application
dies and a Ctrl;Alt;Del shows the application is not responding.

Suzanne S. Barnhill · External Since: Sep 26, 2003 Posts: 24065

See "Problems in Windows Explorer or the Windows shell after you install
security update MS06-015" at http://support.microsoft.com/?kbid=918165

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"MIKE" <MIKE.DeleteThis@discussions.microsoft.com> wrote in message
news:33B23931-D9DD-4345-9D40-816F97778902@microsoft.com...
> inserting a picture or object from a file allows the you to see where the
> desired file could be and begin to browse. But at this point the
application
> dies and a Ctrl;Alt;Del shows the application is not responding.
>
>

MIKE · External Since: Apr 22, 2006 Posts: 6

"Suzanne S. Barnhill" wrote:

> See "Problems in Windows Explorer or the Windows shell after you install
> security update MS06-015" at http://support.microsoft.com/?kbid=918165
>
>
> --
> Suzanne S. Barnhill
> Microsoft MVP (Word)
> Words into Type
> Fairhope, Alabama USA
> Word MVP FAQ site: http://word.mvps.org
> Email cannot be acknowledged; please post all follow-ups to the newsgroup so
> all may benefit.
>
> "MIKE" <MIKE.RemoveThis@discussions.microsoft.com> wrote in message
> news:33B23931-D9DD-4345-9D40-816F97778902@microsoft.com...
> > inserting a picture or object from a file allows the you to see where the
> > desired file could be and begin to browse. But at this point the
> application
> > dies and a Ctrl;Alt;Del shows the application is not responding.
> >
> >
>
>

Karl Drexel · External Since: Apr 22, 2006 Posts: 3

DO NOT change registry or uninstall Office. As Dave Peterson wrote in "Excel
and Word Hang Up..." a quick and simple fix can be found at
http://www.techweb.com/wire/security/185303742. Don't know how it works but
it
does. Page two of the article gives a link to "Kellys Korner" for the fix. It
worked perfectly.
Karl

"MIKE" wrote:

>
> "Suzanne S. Barnhill" wrote:
>
> > See "Problems in Windows Explorer or the Windows shell after you install
> > security update MS06-015" at http://support.microsoft.com/?kbid=918165
> >
> >
> > --
> > Suzanne S. Barnhill
> > Microsoft MVP (Word)
> > Words into Type
> > Fairhope, Alabama USA
> > Word MVP FAQ site: http://word.mvps.org
> > Email cannot be acknowledged; please post all follow-ups to the newsgroup so
> > all may benefit.
> >
> > "MIKE" <MIKE.TakeThisOut@discussions.microsoft.com> wrote in message
> > news:33B23931-D9DD-4345-9D40-816F97778902@microsoft.com...
> > > inserting a picture or object from a file allows the you to see where the
> > > desired file could be and begin to browse. But at this point the
> > application
> > > dies and a Ctrl;Alt;Del shows the application is not responding.
> > >
> > >
> >
> >

Charles Kenyon · External Since: Apr 25, 2006 Posts: 1406

It works by changing the registry as recommended.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide

See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!

My criminal defense site: http://addbalance.com
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"Karl Drexel" <KarlDrexel RemoveThis @discussions.microsoft.com> wrote in message
news:AE39FD0C-695E-4E5A-841D-257CC10A0511@microsoft.com...
> DO NOT change registry or uninstall Office. As Dave Peterson wrote in
> "Excel
> and Word Hang Up..." a quick and simple fix can be found at
> http://www.techweb.com/wire/security/185303742. Don't know how it works
> but
> it
> does. Page two of the article gives a link to "Kellys Korner" for the fix.
> It
> worked perfectly.
> Karl
>
> "MIKE" wrote:
>
>>
>> "Suzanne S. Barnhill" wrote:
>>
>> > See "Problems in Windows Explorer or the Windows shell after you
>> > install
>> > security update MS06-015" at http://support.microsoft.com/?kbid=918165
>> >
>> >
>> > --
>> > Suzanne S. Barnhill
>> > Microsoft MVP (Word)
>> > Words into Type
>> > Fairhope, Alabama USA
>> > Word MVP FAQ site: http://word.mvps.org
>> > Email cannot be acknowledged; please post all follow-ups to the
>> > newsgroup so
>> > all may benefit.
>> >
>> > "MIKE" <MIKE RemoveThis @discussions.microsoft.com> wrote in message
>> > news:33B23931-D9DD-4345-9D40-816F97778902@microsoft.com...
>> > > inserting a picture or object from a file allows the you to see where
>> > > the
>> > > desired file could be and begin to browse. But at this point the
>> > application
>> > > dies and a Ctrl;Alt;Del shows the application is not responding.
>> > >
>> > >
>> >
>> >

Rob · External Since: Nov 16, 2004 Posts: 379

I have the same problem. When I try to insert an object from a file in word
2003 (ex. email or text file) Word locks up until closed. I tried running
this registry fix on my machine and it did not fix the problem. Does anyone
Have any other solutions?

"Charles Kenyon" wrote:

> It works by changing the registry as recommended.
> --
> Charles Kenyon
>
> Word New User FAQ & Web Directory: http://addbalance.com/word
>
> Intermediate User's Guide to Microsoft Word (supplemented version of
> Microsoft's Legal Users' Guide) http://addbalance.com/usersguide
>
> See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome!
>
> My criminal defense site: http://addbalance.com
> --------- --------- --------- --------- --------- ---------
> This message is posted to a newsgroup. Please post replies
> and questions to the newsgroup so that others can learn
> from my ignorance and your wisdom.
>
>
> "Karl Drexel" <KarlDrexel DeleteThis @discussions.microsoft.com> wrote in message
> news:AE39FD0C-695E-4E5A-841D-257CC10A0511@microsoft.com...
> > DO NOT change registry or uninstall Office. As Dave Peterson wrote in
> > "Excel
> > and Word Hang Up..." a quick and simple fix can be found at
> > http://www.techweb.com/wire/security/185303742. Don't know how it works
> > but
> > it
> > does. Page two of the article gives a link to "Kellys Korner" for the fix.
> > It
> > worked perfectly.
> > Karl
> >
> > "MIKE" wrote:
> >
> >>
> >> "Suzanne S. Barnhill" wrote:
> >>
> >> > See "Problems in Windows Explorer or the Windows shell after you
> >> > install
> >> > security update MS06-015" at http://support.microsoft.com/?kbid=918165
> >> >
> >> >
> >> > --
> >> > Suzanne S. Barnhill
> >> > Microsoft MVP (Word)
> >> > Words into Type
> >> > Fairhope, Alabama USA
> >> > Word MVP FAQ site: http://word.mvps.org
> >> > Email cannot be acknowledged; please post all follow-ups to the
> >> > newsgroup so
> >> > all may benefit.
> >> >
> >> > "MIKE" <MIKE DeleteThis @discussions.microsoft.com> wrote in message
> >> > news:33B23931-D9DD-4345-9D40-816F97778902@microsoft.com...
> >> > > inserting a picture or object from a file allows the you to see where
> >> > > the
> >> > > desired file could be and begin to browse. But at this point the
> >> > application
> >> > > dies and a Ctrl;Alt;Del shows the application is not responding.
> >> > >
> >> > >
> >> >
> >> >
>
>
>

garfield-n-odie [MVP] · External Since: Feb 13, 2006 Posts: 1969

In Windows XP, right-click on the My Computer icon on the Windows
desktop or in the Start menu, left-click on Disconnect Network Drive,
and disconnect any mapped drives that are not currently available.

Rob wrote:

> I have the same problem. When I try to insert an object from a file in word
> 2003 (ex. email or text file) Word locks up until closed. I tried running
> this registry fix on my machine and it did not fix the problem. Does anyone
> Have any other solutions?
>
>>>>>"MIKE" <MIKE RemoveThis @discussions.microsoft.com> wrote in message
>>>>>news:33B23931-D9DD-4345-9D40-816F97778902@microsoft.com...
>>>>>
>>>>>>inserting a picture or object from a file allows the you to see where
>>>>>>the
>>>>>>desired file could be and begin to browse. But at this point the
>>>>>
>>>>>application
>>>>>
>>>>>>dies and a Ctrl;Alt;Del shows the application is not responding.
>>>>>>
>>>>>>
>>>>>
>>>>>
>>
>>

Rob · External Since: Nov 16, 2004 Posts: 379

I disconnected my network drives and restarted, but it did not fix the
problem. I also tried to boot the machine in Safe Mode with networking and
it did not work. Any other ideas on how to fix this?

"garfield-n-odie [MVP]" wrote:

> In Windows XP, right-click on the My Computer icon on the Windows
> desktop or in the Start menu, left-click on Disconnect Network Drive,
> and disconnect any mapped drives that are not currently available.
>
> Rob wrote:
>
> > I have the same problem. When I try to insert an object from a file in word
> > 2003 (ex. email or text file) Word locks up until closed. I tried running
> > this registry fix on my machine and it did not fix the problem. Does anyone
> > Have any other solutions?
> >
> >>>>>"MIKE" <MIKE.RemoveThis@discussions.microsoft.com> wrote in message
> >>>>>news:33B23931-D9DD-4345-9D40-816F97778902@microsoft.com...
> >>>>>
> >>>>>>inserting a picture or object from a file allows the you to see where
> >>>>>>the
> >>>>>>desired file could be and begin to browse. But at this point the
> >>>>>
> >>>>>application
> >>>>>
> >>>>>>dies and a Ctrl;Alt;Del shows the application is not responding.
> >>>>>>
> >>>>>>
> >>>>>
> >>>>>
> >>
> >>
>
>

garfield-n-odie [MVP] · External Since: Feb 13, 2006 Posts: 1969

Does Word hang up when you try to browse to a different folder to select
a file to attach, or does Word let you select the file but it hangs up
when you click on OK to insert the file? Exactly what file type are you
trying to insert? If you are trying to insert a plain-text file, then
what happens if you use Insert->File instead of Insert->Object->Create
from File?

Rob wrote:
> I disconnected my network drives and restarted, but it did not fix the
> problem. I also tried to boot the machine in Safe Mode with networking and
> it did not work. Any other ideas on how to fix this?
>
> "garfield-n-odie [MVP]" wrote:
>
>
>>In Windows XP, right-click on the My Computer icon on the Windows
>>desktop or in the Start menu, left-click on Disconnect Network Drive,
>>and disconnect any mapped drives that are not currently available.
>>
>>Rob wrote:
>>
>>
>>>I have the same problem. When I try to insert an object from a file in word
>>>2003 (ex. email or text file) Word locks up until closed. I tried running
>>>this registry fix on my machine and it did not fix the problem. Does anyone
>>>Have any other solutions?
>>>
>>>
>>>>>>>"MIKE" <MIKE.DeleteThis@discussions.microsoft.com> wrote in message
>>>>>>>news:33B23931-D9DD-4345-9D40-816F97778902@microsoft.com...
>>>>>>>
>>>>>>>
>>>>>>>>inserting a picture or object from a file allows the you to see where
>>>>>>>>the
>>>>>>>>desired file could be and begin to browse. But at this point the
>>>>>>>
>>>>>>>application
>>>>>>>
>>>>>>>
>>>>>>>>dies and a Ctrl;Alt;Del shows the application is not responding.
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>
>>

sjcinnamond · External Since: Jan 19, 2007 Posts: 6

I know that this thread is old but I just started having a similar problem
yesterday. I am running Word 2002 on XP Professional. Office XP was done as
a clean install about 6 months ago. This computer is part of a domain and
has both local and network profiles. The application has run problem-free in
all profiles until now.

There is one profile where insert-picture-from file crashes Word every time.
It doesn't matter if I'm trying to insert from a local folder or a network
folder. The dialog box stops responding and the application crashes. If I
do manage to navigate to a location thumbnails of photos do not display
properly.

I have logged on to other profiles on this computer and everything works
problem-free when inserting a picture from file. Thumbnails display and I
can navigate freely to various local or network folders.

On the problem profile I did Detect and Repair but that did not help. I
deleted the normal.dot and let it rebuild--no change. I cleaned out all temp
files, too.

The user profile has no other problems with other applications--only Word.
Since this problem is only for one user account i do not want to do anything
in the registry. I just want to fix the problem for that user if I can.

"garfield-n-odie [MVP]" wrote:

> Does Word hang up when you try to browse to a different folder to select
> a file to attach, or does Word let you select the file but it hangs up
> when you click on OK to insert the file? Exactly what file type are you
> trying to insert? If you are trying to insert a plain-text file, then
> what happens if you use Insert->File instead of Insert->Object->Create
> from File?
>
> Rob wrote:
> > I disconnected my network drives and restarted, but it did not fix the
> > problem. I also tried to boot the machine in Safe Mode with networking and
> > it did not work. Any other ideas on how to fix this?
> >
> > "garfield-n-odie [MVP]" wrote:
> >
> >
> >>In Windows XP, right-click on the My Computer icon on the Windows
> >>desktop or in the Start menu, left-click on Disconnect Network Drive,
> >>and disconnect any mapped drives that are not currently available.
> >>
> >>Rob wrote:
> >>
> >>
> >>>I have the same problem. When I try to insert an object from a file in word
> >>>2003 (ex. email or text file) Word locks up until closed. I tried running
> >>>this registry fix on my machine and it did not fix the problem. Does anyone
> >>>Have any other solutions?
> >>>
> >>>
> >>>>>>>"MIKE" <MIKE RemoveThis @discussions.microsoft.com> wrote in message
> >>>>>>>news:33B23931-D9DD-4345-9D40-816F97778902@microsoft.com...
> >>>>>>>
> >>>>>>>
> >>>>>>>>inserting a picture or object from a file allows the you to see where
> >>>>>>>>the
> >>>>>>>>desired file could be and begin to browse. But at this point the
> >>>>>>>
> >>>>>>>application
> >>>>>>>
> >>>>>>>
> >>>>>>>>dies and a Ctrl;Alt;Del shows the application is not responding.
> >>>>>>>>
> >>>>>>>>
> >>>>>>>
> >>>>>>>
> >>>>
> >>
>
>

sjcinnamond · External Since: Jan 19, 2007 Posts: 6

This is an update since i don't want to leave my last post unanswered. It
turns out that it was not Word but a corrupt image in My Documents that
caused the crash. First I had to open another folder, select another view
other than Thumbnails (I chose Details) and then selected the option to apply
this view to all folders. When I went to My Documents in Explorer I could
navigate in the My Pictures folder without crashing since the folder wasn't
trying to display a thumbnail of the corrupted image. As soon as I deleted
the offending image (guess and check) all was well in all areas of the OS and
applications, including Word.

"sjcinnamond" wrote:

> I know that this thread is old but I just started having a similar problem
> yesterday. I am running Word 2002 on XP Professional. Office XP was done as
> a clean install about 6 months ago. This computer is part of a domain and
> has both local and network profiles. The application has run problem-free in
> all profiles until now.
>
> There is one profile where insert-picture-from file crashes Word every time.
> It doesn't matter if I'm trying to insert from a local folder or a network
> folder. The dialog box stops responding and the application crashes. If I
> do manage to navigate to a location thumbnails of photos do not display
> properly.
>
> I have logged on to other profiles on this computer and everything works
> problem-free when inserting a picture from file. Thumbnails display and I
> can navigate freely to various local or network folders.
>
> On the problem profile I did Detect and Repair but that did not help. I
> deleted the normal.dot and let it rebuild--no change. I cleaned out all temp
> files, too.
>
> The user profile has no other problems with other applications--only Word.
> Since this problem is only for one user account i do not want to do anything
> in the registry. I just want to fix the problem for that user if I can.
>
> "garfield-n-odie [MVP]" wrote:
>
> > Does Word hang up when you try to browse to a different folder to select
> > a file to attach, or does Word let you select the file but it hangs up
> > when you click on OK to insert the file? Exactly what file type are you
> > trying to insert? If you are trying to insert a plain-text file, then
> > what happens if you use Insert->File instead of Insert->Object->Create
> > from File?
> >
> > Rob wrote:
> > > I disconnected my network drives and restarted, but it did not fix the
> > > problem. I also tried to boot the machine in Safe Mode with networking and
> > > it did not work. Any other ideas on how to fix this?
> > >
> > > "garfield-n-odie [MVP]" wrote:
> > >
> > >
> > >>In Windows XP, right-click on the My Computer icon on the Windows
> > >>desktop or in the Start menu, left-click on Disconnect Network Drive,
> > >>and disconnect any mapped drives that are not currently available.
> > >>
> > >>Rob wrote:
> > >>
> > >>
> > >>>I have the same problem. When I try to insert an object from a file in word
> > >>>2003 (ex. email or text file) Word locks up until closed. I tried running
> > >>>this registry fix on my machine and it did not fix the problem. Does anyone
> > >>>Have any other solutions?
> > >>>
> > >>>
> > >>>>>>>"MIKE" <MIKE.DeleteThis@discussions.microsoft.com> wrote in message
> > >>>>>>>news:33B23931-D9DD-4345-9D40-816F97778902@microsoft.com...
> > >>>>>>>
> > >>>>>>>
> > >>>>>>>>inserting a picture or object from a file allows the you to see where
> > >>>>>>>>the
> > >>>>>>>>desired file could be and begin to browse. But at this point the
> > >>>>>>>
> > >>>>>>>application
> > >>>>>>>
> > >>>>>>>
> > >>>>>>>>dies and a Ctrl;Alt;Del shows the application is not responding.
> > >>>>>>>>
> > >>>>>>>>
> > >>>>>>>
> > >>>>>>>
> > >>>>
> > >>
> >
> >

Suzanne S. Barnhill · External Since: Sep 26, 2003 Posts: 24065

How very bizarre! Thanks for the follow-up.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"sjcinnamond" <sjcinnamond.TakeThisOut@discussions.microsoft.com> wrote in message
news:82EB5EA2-149E-4C62-8F44-702CC30D5E3E@microsoft.com...
> This is an update since i don't want to leave my last post unanswered. It
> turns out that it was not Word but a corrupt image in My Documents that
> caused the crash. First I had to open another folder, select another view
> other than Thumbnails (I chose Details) and then selected the option to
> apply
> this view to all folders. When I went to My Documents in Explorer I could
> navigate in the My Pictures folder without crashing since the folder
> wasn't
> trying to display a thumbnail of the corrupted image. As soon as I
> deleted
> the offending image (guess and check) all was well in all areas of the OS
> and
> applications, including Word.
>
> "sjcinnamond" wrote:
>
>> I know that this thread is old but I just started having a similar
>> problem
>> yesterday. I am running Word 2002 on XP Professional. Office XP was
>> done as
>> a clean install about 6 months ago. This computer is part of a domain
>> and
>> has both local and network profiles. The application has run
>> problem-free in
>> all profiles until now.
>>
>> There is one profile where insert-picture-from file crashes Word every
>> time.
>> It doesn't matter if I'm trying to insert from a local folder or a
>> network
>> folder. The dialog box stops responding and the application crashes. If
>> I
>> do manage to navigate to a location thumbnails of photos do not display
>> properly.
>>
>> I have logged on to other profiles on this computer and everything works
>> problem-free when inserting a picture from file. Thumbnails display and
>> I
>> can navigate freely to various local or network folders.
>>
>> On the problem profile I did Detect and Repair but that did not help.
>> I
>> deleted the normal.dot and let it rebuild--no change. I cleaned out all
>> temp
>> files, too.
>>
>> The user profile has no other problems with other applications--only
>> Word.
>> Since this problem is only for one user account i do not want to do
>> anything
>> in the registry. I just want to fix the problem for that user if I can.
>>
>> "garfield-n-odie [MVP]" wrote:
>>
>> > Does Word hang up when you try to browse to a different folder to
>> > select
>> > a file to attach, or does Word let you select the file but it hangs up
>> > when you click on OK to insert the file? Exactly what file type are
>> > you
>> > trying to insert? If you are trying to insert a plain-text file, then
>> > what happens if you use Insert->File instead of Insert->Object->Create
>> > from File?
>> >
>> > Rob wrote:
>> > > I disconnected my network drives and restarted, but it did not fix
>> > > the
>> > > problem. I also tried to boot the machine in Safe Mode with
>> > > networking and
>> > > it did not work. Any other ideas on how to fix this?
>> > >
>> > > "garfield-n-odie [MVP]" wrote:
>> > >
>> > >
>> > >>In Windows XP, right-click on the My Computer icon on the Windows
>> > >>desktop or in the Start menu, left-click on Disconnect Network Drive,
>> > >>and disconnect any mapped drives that are not currently available.
>> > >>
>> > >>Rob wrote:
>> > >>
>> > >>
>> > >>>I have the same problem. When I try to insert an object from a file
>> > >>>in word
>> > >>>2003 (ex. email or text file) Word locks up until closed. I tried
>> > >>>running
>> > >>>this registry fix on my machine and it did not fix the problem.
>> > >>>Does anyone
>> > >>>Have any other solutions?
>> > >>>
>> > >>>
>> > >>>>>>>"MIKE" <MIKE.TakeThisOut@discussions.microsoft.com> wrote in message
>> > >>>>>>>news:33B23931-D9DD-4345-9D40-816F97778902@microsoft.com...
>> > >>>>>>>
>> > >>>>>>>
>> > >>>>>>>>inserting a picture or object from a file allows the you to see
>> > >>>>>>>>where
>> > >>>>>>>>the
>> > >>>>>>>>desired file could be and begin to browse. But at this point
>> > >>>>>>>>the
>> > >>>>>>>
>> > >>>>>>>application
>> > >>>>>>>
>> > >>>>>>>
>> > >>>>>>>>dies and a Ctrl;Alt;Del shows the application is not
>> > >>>>>>>>responding.
>> > >>>>>>>>
>> > >>>>>>>>
>> > >>>>>>>
>> > >>>>>>>
>> > >>>>
>> > >>
>> >
>> >
>