Help!

Question about outlook with attachment with name att00001...

 
Post new topic   General Reply to Topic (not reply to a specific post)    Forums Home -> General Discussions RSS
Next:  How do I import Presentation Designs from Powerpo..  
Author Message
Kinwo
External


Since: Mar 30, 2010
Posts: 1



PostPosted: Tue Mar 30, 2010 11:10 am    Post subject: Question about outlook with attachment with name att00001.txt
Archived from groups: microsoft>public>outlook (more info?)

Dear all,

I would like to ask a problem about the MS outlook, details as follows:

One of our client which using MS outlook 2000/2003/2007 have a problem about received email (using pop3), which we don't know why it will automatic added a file (att00001.txt) no matter the file with attachment or not. What our client use mail server are Linux Postfix, in front of the Postfix, our client use Cisco Ironport to scan the spam mail.

The network diagram:

Postfix <-> Ironport <-> Firewall <-> Internet

We had made a few test and found that:

1. If the client open the mail on web (webmail), the email will show correctly (which do not have the attachment att00001.txt)
2. If the client use outlook express to receive the mail (using pop3), the email will also show correctly content (which do not have the attachment att00001.txt)
3. If the client use MS outlook 2000/2003/2007 to receive the mail, then there will be a extra file att00001.txt on the email

I am not sure the problem cause, and I would like to ask how can I further troubleshoot (isolate the problem) thanks!

Thanks!
Br,
Kinwo
Back to top
Roady [MVP]
External


Since: May 17, 2004
Posts: 10442



PostPosted: Tue Mar 30, 2010 1:10 pm    Post subject: Re: Question about outlook with attachment with name att00001.txt [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

This is caused by having a virus scanner integrated with Outlook. Uninstall
this integration part of your virus scanner and try again; you'd still be
sufficiently protected by your on-access scanner part of the virus scanner.
For more details see;
http://www.msoutlook.info/question/20

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Kinwo" wrote in message

> Dear all,
>
> I would like to ask a problem about the MS outlook, details as follows:
>
> One of our client which using MS outlook 2000/2003/2007 have a problem
> about received email (using pop3), which we don't know why it will
> automatic added a file (att00001.txt) no matter the file with attachment
> or not. What our client use mail server are Linux Postfix, in front of the
> Postfix, our client use Cisco Ironport to scan the spam mail.
>
> The network diagram:
>
> Postfix <-> Ironport <-> Firewall <-> Internet
>
> We had made a few test and found that:
>
> 1. If the client open the mail on web (webmail), the email will show
> correctly (which do not have the attachment att00001.txt)
> 2. If the client use outlook express to receive the mail (using pop3), the
> email will also show correctly content (which do not have the attachment
> att00001.txt)
> 3. If the client use MS outlook 2000/2003/2007 to receive the mail, then
> there will be a extra file att00001.txt on the email
>
> I am not sure the problem cause, and I would like to ask how can I further
> troubleshoot (isolate the problem) thanks!
>
> Thanks!
> Br,
> Kinwo
Back to top
Display posts from previous:   
Post new topic   General Reply to Topic (not reply to a specific post)    Forums Home -> General Discussions All times are: Eastern Time (US & Canada)
Page 1 of 1

 
You can post new topics in this forum
You can reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum