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Can't edit or delete outlook 2003 rules?

 
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alphanumeric



Joined: Jun 02, 2004
Posts: 652



PostPosted: Mon Sep 03, 2007 3:11 pm    Post subject: Can't edit or delete outlook 2003 rules?

Something happened in outlook 2003 this morning that has me baffled? I created a new rule for an e-mail I got and when I went to edit it I couldn't. All the options including delete were grayed out. Can't remove the check mark to deactivate it either. There are no icons under the actions for that rule either but it works. Other rules are OK but any new ones I create end up not be able to edited or deleted. I tried starting outlook with the /cleanrules switch and importing a backup of my rules I had saved before this happened. Now all my rules are grayed out. I have a hunch this is a result of going to office 2007 and then going back to office 2003. I'm not sure but the rule I created this morning may be the first one I created since going back to office 2003. I did un-install office 2007 before installing office 2003 again. There were leftovers because I didn't have to setup outlook again all my settings were retained. I also tried doing a detect and repair in outlook which had no effect. I think I am going to try clearing my rules again and start from scratch with new ones. Wish me luck.
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alphanumeric



Joined: Jun 02, 2004
Posts: 652



PostPosted: Sat Sep 08, 2007 11:20 am    Post subject:

Problem solved, clearing out the old and creating new rules has fixed outlook.
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Bookewla



Joined: May 24, 2008
Posts: 1



PostPosted: Sun May 25, 2008 1:31 am    Post subject: Exactly the same problem

And exactly the same history of gaining the problem, by the sounds - tried 2007 (intensely disliked most of it!) and rolled back to 2003 - now can't edit any rules. How did you delete your rules if you can't edit them?

Help would be greatly appreciated, my inbox is a mess with no rules!

Sandy
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alphanumeric



Joined: Jun 02, 2004
Posts: 652



PostPosted: Sun May 25, 2008 11:37 am    Post subject:

Run outlook.exe /cleanrules and they should all be deleted. I believe that was how I did it.
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